They had exactly what I wanted
They had exactly what I wanted. Easy site to navigate. Fast check out. Will go back again and again.
About Ereplacementparts
Data updated- Website
- www.ereplacementparts.com
- Category
- Home Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 100% (15/15)
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About this business
Need to fix your power tool? We offer power tool parts, accessories, diagrams and repair advice for all major brands to make your tool repairs easy.
Is Ereplacementparts legit?
Ereplacementparts (www.ereplacementparts.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and the extensive selection of hard-to-find replacement parts that always fit their tools perfectly. Many consumers appreciate that online ordering is completely straightforward, products usually arrive very quickly, and everything works exactly as expected. However, some customers also noted occasional issues with expensive shipping costs, high fees, and unexpected delays in receiving their packages. A few people mentioned receiving incorrect item numbers or experiencing trouble with damaged components during transit that made repairs frustrating. Some reviewers also felt that customer support could sometimes be slow to resolve these specific order fulfillment problems.
Auto-generated from all reviews of this business. For reference only.What people say
Helpful and friendly person on the…
Helpful and friendly person on the phone, great price. This’ll be the place I’ll come to next time I need a part. What would make it perfect would be if you shipped to Canada 🇨🇦
I mostly appreciate the way you can…
I mostly appreciate the way you can find parts using the diagrams. It was very easy to navigate. I would highly recommend using this company. The prices are a little high. The shipping cost was also high. But if you need the exact part and expect it to be correct and on time. It makes sense to pay premium prices.
Perfect fit on parts and quick delivery.
The blade and idler pulley were perfect replacements for the original parts. Another seller had a blade that was supposedly OEM, but wasn’t. This blade works perfectly. The price was reasonable and delivery was fast. Got the mower up and running just in time to use it this past weekend.
Customer service
The website is easy to use and the amount of part availability was amazing! I chose to call to order the product I needed and had a very pleasant interaction with Kimberly. She was knowledgeable, friendly and efficient in getting my order taken care of. I won't hesitate to use the company in the future and will gladly recommend it to others! This is from a pleased and grateful heart, no AI!!
It was easy to order
It was easy to order. Delivery didn’t take that long.
Received part late
Got my parts 1 day late. I paid for expedited shipping and it did not come when expected. I paid more for shipping than what the part was worth. I emailed about this and have not received any response. I was only expecting a partial refund for the shipping amount I paid.
Reply from Ereplacementparts2026-08-10
Hello, We’re sorry for the frustration and any confusion regarding the delivery timeline. Your order was placed on a Friday, and weekends do not count as business days for shipping. According to the tracking information, your order was delivered on Monday, which was the next business day. We understand that expedited shipping can be costly, especially when the shipping charge exceeds the cost of the part. We also apologize that you did not receive a timely response to your email, and we appreciate you bringing your concerns to our attention.
Heather was very kind and knew what I…
Heather was very kind and knew what I was looking for. Really nice to be able to talk to someone who you can understand and is US based.
Reply from Ereplacementparts2026-08-10
Hello, We’re so glad to hear Heather was kind, knowledgeable, and able to help you find exactly what you needed. We appreciate you taking the time to share your experience with us!
Fartun is phenomenally fantastic. you should give her a raise. she is an absolute joy to talk to.
Fartun is phenomenally fantastic. you should be excited to have her there working for you. a raise would not be out of order. she is without a doubt an absolute joy to talk to. if you have any questions that you would like to ask me, please feel free to contact me
Nicole was friendly and very helpful
Nicole was friendly and very helpful. It is a nice change speaking with someone like her that knows what she is doing. Thank you.
Stephanie was just so helpful and…
Stephanie was just so helpful and pleasant. She went out of her way to find the part number I needed and explained time frames involved to the part as well as cost. I was very appreciative of her kindness and the time she took to assist me.
Response was fast
Response was fast, parts worked great. It would of helped to have assembly instructions but it was a good experience
Reply from Ereplacementparts2026-08-10
Hello, We’re glad to hear the response was fast and the parts worked great. We appreciate your feedback about including assembly instructions, and we’ll be sure to pass that along. Thanks for sharing your experience with us!
Service with a smile and no attitude.
The long awaited switch to my grinder finally arrived. When the package was opened the switch had been subjected to a great deal of force, bending over three (3) of the spade connectors and driving the fourth one deep into the switch body. Contacted EReplacement parts. Kyle answered my call. He was very pleasant and professional in his demeanor. I explained the situation and he replied, no problem. Kyle asked if he could put me on hold while he investigated the situation. He told me that he processed my claim and would be receiving a credit to my card. He also explained that there were no more switches on hand and it would take a week or so for a new one. He processed my purchase for a replacement switch.
Reply from Ereplacementparts2026-08-10
Hello, We’re sorry your long awaited switch arrived damaged, but we’re so glad Kyle was able to make the situation easier with friendly, professional service. We know how frustrating it is to wait for a part only to have it arrive unusable. Thank you for recognizing Kyle and for your patience while we get a replacement switch to you. We truly appreciate your business and your kind review!
Easy to find the part!
Easy to find the part I needed,very fast shipping and price was reasonable.
Reply from Ereplacementparts2026-08-10
Hello, We’re so glad you found the part you needed quickly and that it arrived fast at a reasonable price. Thank you for choosing us and for sharing your experience!
The part worked well
The part worked well, but the shipping seemed expensive.
Reply from Ereplacementparts2026-08-10
Hello, We’re glad to hear the part worked well, and we appreciate your feedback regarding the shipping cost. Most of our shipping options include tracking numbers provided by the carriers, which allow us to monitor your package’s progress and address any issues that might arise during transit. While we strive to keep shipping costs as low as possible, these fees also help cover handling, packaging, and shipping expenses to ensure your order arrives safely and efficiently. We appreciate your understanding and thank you for choosing us.
Heather is the best!
Heather‘s concern for my first time experience with your company, in addition to the detailed follow up that she provided, was as if she owned the company and only cared about my experience. Clearly, I am sure you are grateful to have her representing your company, please give her a raise! Even more importantly, though helpful, the previous two people I spoke with had given me incorrect information. As a result, had I not called today and had Heather support me, I might be waiting indefinitely for my products. If she isn’t already, I would encourage you to put her in a position where she is training others. Thanks, Jay
Reply from Ereplacementparts2026-08-10
Hello, Thank you for sharing your experience with us. We’re thrilled to hear how much Heather’s care, attention to detail, and follow through stood out during your first experience with Parts Town. We’re incredibly grateful to have her on our team, and we’ll be sure your kind words and recognition are shared with her. We also appreciate you bringing the incorrect information you received during your earlier conversations to our attention. That’s certainly not the experience we want for our customers, and your feedback helps us identify where we can do better. We’re glad Heather was able to step in, get things on the right track, and make sure you were taken care of. Thank you for giving us the opportunity to make it right and for taking the time to recognize an outstanding member of our team!
Always seem to have what I'm looking…
Always seem to have what I'm looking for. Rare, so far, that you don't have. Parts always arrive in good shape and in timely fashion. No complaints...if I did, I wouldn't have made present order.
Reply from Ereplacementparts2026-08-10
Hello, We’re so glad to hear that you can count on us to have the parts you need and get them to you quickly and in great shape. We truly appreciate your continued business and the trust you place in us with each order. Thank you for taking the time to share your experience!
Five Stars are Deserved
I have used eReplacementParts many times for personal projects and, prior to retirement, as a maintenance professional. I have found them to a trusted source for needed repair parts in both situations. Five stars and well deserved.
Reply from Ereplacementparts2026-08-07
Hello, Thank you so much for your kind words and for taking the time to share your experience. It means a great deal to know that you trusted eReplacementParts throughout both your personal projects and your career in maintenance. Hearing that we have been a reliable source over the years is exactly what we strive for. We truly appreciate your support and your five star review. Wishing you all the best in your retirement, and we look forward to helping with any future projects.
Talking to a competent human
Mary-Ellen was competent human that spoke English clearly. She was also pleasant. These experiences are sadly rare in this age.
Reply from Ereplacementparts2026-08-07
Hello, Thank you for taking the time to share your feedback. We are so glad to hear that Mary Ellen provided you with such a positive experience. We take great pride in having knowledgeable, friendly team members who are committed to helping our customers, and your kind words mean a great deal. We will be sure to share your recognition with Mary Ellen. Thank you for choosing us, and we look forward to serving you again.
perfect part .
perfect part .. back in business
Reply from Ereplacementparts2026-08-10
Hello, We love hearing that! So glad you found the perfect part and are back in business. Thanks for choosing us!
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