CPO Outlets (www.cpooutlets.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is good. 81% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
I get ads for cpo outlet all the time on youtube. I went to check out their site and all of their tools are refurbished/reconditioned and cost more then if i bought the tools brand new in box on amazon. This year alone ive watched cpo raise their prices 3 times in a few months. I guess they have to pay for their ads somehow. I bought some tools when i first leanred about them but now they are way over priced.
Reply from CPO Outlets2026-07-21
Hello Ken,
Thank you for taking time to share the feedback. We appreciate it. CPO offers both refurbished and new tools at competitive prices. For new condition tools, we encourage you to visit our website www.cpopowertools.com. We also often feature sales and discounts on a frequent basis, so check back often to find the very latest. Again, we appreciate your feedback.
CPO Customer Care
[email protected]
1-877-427-6866
Purchased a $350 item because it stated, clearly that you get a free x, y, and z, with the purchase of that item.
Paid for it...contacted them to see how to claim the free x, y, and z... was told, no... that's a mistake...we're not going to honor that. I showed em the screen recording that revealed what they had clearly stated on their site... didn't matter... not gonna budge.
In addition to this, I've had several packages from them show up, having been taped so poorly that there was open access for reaching in and pulling items out... twice now, there have been components of an order missing from said packages. They mostly ignore the messages I send them, attempting to resolve these matters.
Also...watch the prices on their sites, including ebay and Facebook... there's a lot of price manipulation that goes on... marking stuff really high for awhile, so they can call it, "on sale," later on, though the, "on sale," price is still above what you can find the item for elsewhere. Sneaky...shifty business model!
Reply from CPO Outlets2026-06-26
Hello Churchchoice MoRighteous,
Thank you so much for taking the time to share feedback on your recent experience with CPO. We would like to further assist. Please respond with your order number so we can help address your concerns.
Again – Thank you!
CPO Outlets Customer Care
[email protected]
1-877-427-6866
Have great deals on tools fast shipping reconditioned tools of brand new
Reply from CPO Outlets2026-05-28
Hello David,
Thank you so much for taking the time to share feedback on your recent experience with CPO. We appreciate the feedback, and we appreciate your business. We pride ourselves on fast shipping. CPO strives to provide our customers with exceptional service, and great products. Again – Thank you!
CPO Outlets Customer Care
[email protected]
1-877-427-6866
Fast delivery free two day shipping right on time good customer service excellent recondition tool. Thank you for your service.
Reply from CPO Outlets2026-05-05
Hello Steven,
Thank you so much for taking the time to share feedback on your recent experience with CPO. We appreciate the feedback, and we appreciate your business. We pride ourselves on fast shipping and delivery. CPO strives to provide our customers with exceptional service, and great products. Again – Thank you!
CPO Outlets Customer Care
[email protected]
1-877-427-6866
I have bought several refurbished tools from CPO Outlets. I purchased a compound miter saw that I could not remove the bolt holding the blade on the saw to change the blade. It appears it was put on with an impact wrench. I returned the saw to CPO and quickly received a refund. I then purchased another miter saw of the same model.
Reply from CPO Outlets2026-03-26
Hello James,
Thank you so much for taking the time to share feedback on your recent experience with CPO. We appreciate the feedback, and we appreciate your business. CPO strives to provide our customers with exceptional service. We are glad to hear the return and refund process went smoothly, and we appreciate you giving us another opportunity by purchasing the same model again. Again – Thank you!
CPO Outlets Customer Care
[email protected]
1-877-427-6866
Prices are good, Makita drill/driver kit came looking pretty much like brand new, I think the batteries were new, or at least re-cased, but the packaging was terrible, just tools thrown bare in the bottom of a box and a strip of packing paper thrown on top. Accessory hardware split out of it's bag everywhere, thankfully they were still in there, but the trigger was broken off the drill.
I believe these came directly from Makita without them packaging or checking, but still, CPO is the seller and this is ultimately their liability.
Initial support was responsive, about half a day, told I can ship it out or take it somewhere for repair, which would likely take weeks, or return it and repurchase it, which they said they'd help with. I needed the tools, so I opted to reorder and asked for help, didn't hear back that day and the price jumped up 17%, so I grabbed it before it went up more.
I asked if they could match the original sale price, which I think is a reasonable request given that it was their negligent packaging that caused the issue, was told they can't do anything on eBay prices, so I had to eat the difference. I was then was given a laundry list of requirements to ship it back to get my refund: send a picture of the damage to get a RPO code, print out the invoice and put it in the box with the RPO code on it, write the RPO code on the box, print and attach the label (who owns a printer anymore?) And the kicker, a paragraph about how to properly package and ship the items back to avoid further damages, so I sent it back in much better packaging than it was sent.
To be clear, I don't think this process is burdensome for something I damaged or wanted to return for my own reasons, I just think the whole response and process and refusal to price match the original price is bs for an item that came damaged because of their own awful packaging.
I think they'd probably be better to deal with if not going through eBay, but I can only assume it's the same hassle with the awful packaging and having to reorder and do the whole return headache, but at least they might give you the sale price when you reorder.
Reply from CPO Outlets2026-03-20
Hello Adam,
Thank you so much for taking the time to share feedback on your recent experience with CPO. We would like to reach out to you directly to further assist. Please allow 24 - 48 business hours for a member of our Customer Care Team to reach out to you. Again – Thank you!
CPO Outlets Customer Care
[email protected]
1-877-427-6866
Bought a refurbished tool power tool from them, came with an Allstate warranty. I didn't need it when first purchased it, but when I got it out to use, it would not function. They would not return or exchange because it was past their return window, Allstate would not cover it because it never worked from new, and to go back to purchaser! I now have to go through the hassle of returning it to the manufacturer for warranty and will probably have to pay out of pocket for shipping and repair. They should have stepped up and replaced or refunded. If a company won't stand behind what they sell, I will never do business with them again.
Reply from CPO Outlets2026-03-10
Hello Winn,
Thank you for taking the time to share your recent experience with CPO.
We are sorry to hear you are currently having issues with the RECON Dewalt 20V MAX Lithium-Ion 1-1/2 in. Cordless Pruner you purchased from us in September. We would like to reach out to you directly to further assist.
Please allow 24 - 48 business hours for a member of our Customer Care Team to reach out to you. Again – We truly apologize!
CPO Outlets Customer Care
[email protected] (mailto:[email protected])
1-877-427-6866
Over the years I have purchased several reconditioned Dewalt 20V tools. Great pricing and all arrived promptly and were in like new condition. I also made one purchase by mistake that I returned. Excellent Cistomer Service provided a free return UPS label even though it was my error. Much appreciated and highly recommended.
Reply from CPO Outlets2026-02-27
Hello Frank,
Thank you so much for taking the time to share feedback on your recent experience with CPO. We appreciate the feedback, and we appreciate your business. We are thrilled to hear that your tools have arrived promptly and in like-new condition. We also appreciate you mentioning your return experience. Mistakes happen, and we are glad our Customer Service team could make the process easy with a free UPS return label. Your kind words and recommendation truly mean a lot to us. Again – Thank you!
CPO Outlets Customer Care
[email protected]
1-877-427-6866
Less than a star. This is a trash company that collects money from customers and doesn't honor if your product gets to you. They refer you to the manufacture if something isn't in the box when you get it. There is no assistance no making it right. Buy from anyone else but CPO Outlets.
Reply from CPO Outlets2026-02-03
Hello Jim,
Thank you so much for taking the time to share feedback on your recent experience with CPO. We would like to reach out to you directly to further assist. Unfortunately, we were unable to locate your order information nor contact information. We kindly ask you contact us directly at your earliest convenience. Again – Thank you!
CPO Customer Care
[email protected]
1-877-427-6866
Ordered the incorrect item... CPO treated me right
Ordered the incorrect item.... missed the cancel the order window. Returning the item was painless. CPO promptly refunded all the charges on my CC. Looking forward to my next purchase w/ CPO
Reply from CPO Outlets2026-01-26
Hello Rickc,
Thank you so much for taking the time to share feedback on your recent experience with CPO. We appreciate the feedback, and we appreciate your business. We are glad the return process was smooth and that we could get your refund handled quickly. We truly appreciate your understanding and look forward to helping with your next purchase at CPO! Again – Thank you!
CPO Outlets Customer Care
[email protected]
1-877-427-6866
I have ordered many non corded tools from CPO Outlets (almost always the refurbished) and as usual the items sent looked new and functioned perfectly. Many are now several years old and going strong. Fast shipping and most of all a very good price. Happy buyer.
Reply from CPO Outlets2026-01-15
Hello Maurice,
Thank you so much for taking the time to share feedback on your recent experience with CPO. We appreciate the feedback, and we appreciate your business. We are thrilled to hear that the refurbished tools you have purchased continue to perform like new, even years later. Providing great value, fast shipping, and reliable products is always our goal. Again – Thank you!
CPO Outlets Customer Care
[email protected]
1-877-427-6866
I like Dewalt reconditioned tools and lights. I feel that it is the least expensive way to get quality at the best price.
Reply from CPO Outlets2026-01-15
Hello Louis,
Thank you so much for taking the time to share feedback on your recent experience with CPO. We appreciate the feedback, and we appreciate your business. We are glad to hear you have had a great experience with Dewalt reconditioned tools and lights. They really do offer an excellent balance of quality and value, and we appreciate you taking the time to share your thoughts. Again – Thank you!
CPO Outlets Customer Care
[email protected]
1-877-427-6866
Was a good price on a good tool! Very fast delivery!
Reply from CPO Outlets2026-01-15
Hello Vincent,
Thank you so much for taking the time to share feedback on your recent experience with CPO. We appreciate the feedback, and we appreciate your business. We pride ourselves on fast shipping and delivery. CPO strives to provide our customers with great products at great prices. Again – Thank you!
CPO Outlets Customer Care
[email protected]
1-877-427-6866
CPO has a great selection of products, with reasonable prices. Their delivery is always fast. Plus their active notifications of pending delivery status are very much appreciated. Almost everything I buy is "Reconditioned" so I appreciate their offering of such products.
Out of maybe 20 items I have purchased over the years, only one had a defect that made it distinguishable from a perfect brand new item. That defect was cosmetic so I figured I could live with it since it was "Reconditioned".
CPO is my primary power tool provider. I'll keep buying from them as long as I still have room left in my workshop for another tool.
Reply from CPO Outlets2026-01-15
Hello Chuck,
Thank you so much for taking the time to share feedback on your recent experience with CPO. We appreciate the feedback, and we appreciate your business. We are thrilled to hear that our selection, pricing, fast delivery, and delivery notifications have consistently met your expectations. It is especially great to know that our reconditioned tools have served you well over the years and continue to provide the value and quality you are looking for. We truly appreciate your long-term loyalty and trust in us as your primary power tool provider. Again – Thank you!
CPO Outlets Customer Care
[email protected]
1-877-427-6866
You advertised the product I bought inappropriately. The item title didn't accurately describe the items contained. Additionally, one of the items contained was the wrong model. And because you don't have consistent stock of these items there was no way for you to replace the single item. I would have to return the entire kit and you didn't have a replacement for that either. Very frustrating considering the time I spent looking for the right product at the right price.
Reply from CPO Outlets2026-01-15
Hello D. Brady,
Thank you so much for taking the time to share feedback on your recent experience with CPO. We would like to reach out to you directly to further assist. Please allow 24 - 48 business hours for a member of our Customer Care Team to reach out to you. Again – Thank you!
CPO Outlets Customer Care
[email protected]
1-877-427-6866
You had the tools that I wanted at reasonable prices and the delivery was prompt and free!
Reply from CPO Outlets2026-01-15
Hello Ability,
Thank you so much for taking the time to share feedback on your recent experience with CPO. We appreciate the feedback, and we appreciate your business. We are glad to hear you found the tools you wanted at a reasonable price and that you enjoyed our prompt, free delivery. We appreciate your business and look forward to helping you with your next project! Again – Thank you!
CPO Outlets Customer Care
[email protected]
1-877-427-6866
Process was simple and product was as advertised and expected
Reply from CPO Outlets2026-01-13
Hello Customer,
Thank you so much for taking the time to share feedback on your recent experience with CPO. We appreciate the feedback, and we appreciate your business. We are happy to hear the process was simple and that the product met your expectations. We appreciate your business and look forward to working with you again. Again – Thank you!
CPO Outlets Customer Care
[email protected]
1-877-427-6866
Hello Allen,
Thank you so much for taking the time to share feedback on your recent experience with CPO. We appreciate the feedback, and we appreciate your business. We are glad to hear that ordering was easy and that the equipment you needed was readily available. Again – Thank you!
CPO Outlets Customer Care
[email protected]
1-877-427-6866
I purchased a Reciprocating saw that didn't have the blade included. There was an error in the ad but CPO acknowledged the issue and addressed quickly.
Reply from CPO Outlets2026-01-13
Hello Dan,
Thank you so much for taking the time to share feedback on your recent experience with CPO. We appreciate the feedback, and we appreciate your business. We apologize for the confusion caused by the listing error, but we are glad we could quickly acknowledge the issue and make it right. We appreciate your understanding and your business, and we hope to serve you again in the future. Again – Thank you!
CPO Outlets Customer Care
[email protected]
1-877-427-6866
order was not the right one but we came to agreement and all is well Thank you Chris and Dennis for making everything right great company and LOW LOW PRICES WOULD BUY FROM AGAIN THANK YOU Johnny G.
Reply from CPO Outlets2026-01-13
Hello John,
Thank you so much for taking the time to share feedback on your recent experience with CPO. We appreciate the feedback, and we appreciate your business. We are sorry the original order was not correct, but we are glad Chris and Dennis were able to make things right. We truly appreciate your kind words, your understanding, and your support. We look forward to serving you again and appreciate you choosing us for your tool needs! Again – Thank you!
CPO Outlets Customer Care
[email protected]
1-877-427-6866
