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Ereplacementparts (www.ereplacementparts.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and the extensive selection of hard-to-find replacement parts that always fit their tools perfectly. Many consumers appreciate that online ordering is completely straightforward, products usually arrive very quickly, and everything works exactly as expected. However, some customers also noted occasional issues with expensive shipping costs, high fees, and unexpected delays in receiving their packages. A few people mentioned receiving incorrect item numbers or experiencing trouble with damaged components during transit that made repairs frustrating. Some reviewers also felt that customer support could sometimes be slow to resolve these specific order fulfillment problems.
Auto-generated from all reviews of this business. For reference only.This was easy! I was able to find the part quickly, order it, and it showed up a few days later. Couldn't have been a better experience.
Hello, We love hearing this! We’re so glad you were able to find exactly what you needed quickly and that your order arrived in just a few days. Thanks so much for sharing your experience with us!
Hello, Thank you for the great feedback! We’re happy to hear our site was easy to work with and made your experience simple and convenient. We appreciate you choosing us!
Customer Service was wonderful, Dawn was great. The part arrived and it was the correct one. I will use them again
Hello, We’re so glad to hear Dawn provided wonderful service and helped make sure you received the correct part. Thank you for choosing us and for sharing your experience. We truly appreciate your business and look forward to helping you again!
I had a great experience today thanks to Kyle Palmer. He helped me resolve a billing issue quickly and was extremely polite and professional throughout the entire call. Excellent customer service. Mo
Hello, Thank you so much for sharing your experience! We’re glad to hear Kyle was able to resolve your billing issue quickly and provide such polite and professional service. We truly appreciate your kind words and will be sure to share them with Kyle!
Hello, We’re glad to hear you found it easy to look up the parts you needed and place your order. We appreciate your feedback and your business!
The representative Tammy was excellent with helping verify a part I needed for my lawn mower. I was on and off the phone in less than 6 mins.
Hello, Thank you for the wonderful feedback! We’re so glad Tammy was able to quickly verify the part you needed and make the process easy and efficient. We truly appreciate you choosing us and taking the time to share your experience!
Very helpful Customer Service, easy to understand, thorough.
Hello, Thank you for the wonderful feedback! We’re so glad our team was helpful, thorough, and made everything easy to understand. We truly appreciate you taking the time to share your experience with us!
Quick shipment with the perfect part. I had a quick question and Brittnie walked me right through it. Thank you. Bryan
Hello, Thank you so much for the wonderful review! We’re glad your part arrived quickly and was exactly what you needed. We’re also happy to hear Brittnie was able to answer your question and make everything easy. We truly appreciate you choosing us!
I called about a lawn mower blade replacement. The blade I received does not fit my mower and now they want me to jump through hoops to return the part making it not worth it. I will never do business with this company again! Buyer beware!
Hello, We’re sorry for the frustration with receiving a blade that did not fit your mower and with the return process. We understand how disappointing it is when a replacement part does not work as expected. Our return policy requires photos of the part to help us verify the item and process the return, but we understand that you declined to upload the requested photos. Despite this, a refund will be issued soon. We appreciate your feedback and regret that this experience left you disappointed with our service.
Sandra Richard was knowledgeable and was able to find the two fairly esoteric part #s I needed for an older model power sprayer. She's also very friendly and a valued neighbor from Canada and we agreed that Canadian and American citizens are and will be truly great friends and neighbors despite Trump being such a hater of his own citizens as well as Canada.
Hello, Thank you for taking the time to share your experience. We’re so glad Sandra was able to track down those hard to find parts for your older power sprayer and make the process a friendly one. We truly appreciate your kind words and your business. We’re proud to serve customers and neighbors across both Canada and the United States, and we look forward to helping you again whenever you need us!
Dawn was very efficient locating the right parts I needed, but most of all I could understand every word she said, that in it's self is a great plus today especially for older adults like myself. Dawn was a true professional at her job, it was a pleasure being helped like that.
Hello, Thank you so much for taking the time to share your experience. We are delighted to hear that Dawn was able to quickly locate the right parts for you and provide clear, professional service throughout your interaction. Knowing that she made the process easy to follow and enjoyable means a great deal to us. We will be sure to share your kind words with Dawn, we know she will truly appreciate the recognition. Thank you for choosing us, and we look forward to helping you again whenever you need
Fast and easy transaction.
Hello, Thank you for your feedback. We are so glad to hear your transaction was fast and easy. We appreciate you choosing us and look forward to serving you again.
Stephany was very helpful and professional. It is nice to find companies like this still out there. The shipping cost seems a little high to me, but it is what it is. I have done business with them in the past and will continue to do so
Hello, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that Stephany provided you with helpful and professional service. Your continued trust and loyalty mean a great deal to us. We also appreciate your feedback about shipping costs. We understand that shipping can be a concern, and we are always looking for ways to provide the best overall value while ensuring orders arrive safely and on time. Thank you again for choosing us. We look forward to serving you again in the future.
Customer rep was awesome and very helpful l
Hello, Thank you for your kind words. We are so glad to hear that our customer representative was awesome and very helpful. Providing excellent service is always our goal, and your feedback means a lot to us. We appreciate your support and look forward to helping you again.
Cori was very helpful and knowledgeable about how to communicate the product information to help me get my needs.
Hello, Thank you for taking the time to share your feedback. We are so glad to hear that Cori was helpful and knowledgeable throughout your experience. Providing clear product information and making sure our customers find exactly what they need is what we strive for, and we will be sure to share your kind words with Cori. We truly appreciate your support and look forward to helping you again.
I ordered a part on 2-3 business day shipping, after 7 BD I called and they told me it would be delivered same day. After 10 BD I called again only to be told the best they could do is refund 50% of my shipping cost despite taking quadruple the time. Never, ever order from here, you won’t get your product and the customer service folks are impossibly rude.
Hello, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment this experience caused. The part you ordered is clearly identified on our website as a Special Order Item, which means it is not stocked in our warehouse and must first be ordered from the manufacturer before it can be shipped to you. We understand how this can be confusing, especially when combined with the shipping option selected. We can confirm that your order has now shipped. As a one time customer service gesture, we have also refunded the difference between the Economy and Standard shipping charges. We understand that this did not meet your expectations, and we appreciate your patience while we worked to fulfill your order. Your feedback has been shared with our team as we continue working to improve both our communication and the overall customer experience.
Had the part I needed at good price and ordering was very easy and settling up an account was fast and easy.
Hello, Thank you for your great feedback! We're glad you found the part you needed at a good price and that both the ordering process and setting up your account were quick and easy. We appreciate you choosing us and look forward to helping you again whenever you need parts.
Easy system to locate the correct part quickly
Hello, Thank you for the great feedback. We are glad to hear that you found our site easy to use and that you were able to locate the correct part quickly. We appreciate you taking the time to share your experience and look forward to helping you again.
Heather was friendly, courteous, professional and knowledgeable. She recognized my need right away and accepted my order.
Hello, Thank you for taking the time to share your experience. We are delighted to hear that Heather provided friendly, courteous, professional, and knowledgeable service. It is wonderful to know she quickly understood your needs and made the ordering process easy. We truly appreciate your kind words and your business, and we look forward to serving you again.
Sandra helped me cancel my order and reorder the correct parts needed. It was quick and straightforward.
Hello, Thank you for taking the time to share your experience. We are so glad Sandra was able to help you cancel your order and get the correct parts reordered quickly and smoothly. Providing fast, straightforward service is always our goal, and we appreciate your kind feedback. Thank you for choosing us, and we look forward to serving you again.
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