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Is Ereplacementparts legit?
Ereplacementparts (www.ereplacementparts.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and the extensive selection of hard-to-find replacement parts that always fit their tools perfectly. Many consumers appreciate that online ordering is completely straightforward, products usually arrive very quickly, and everything works exactly as expected.
However, some customers also noted occasional issues with expensive shipping costs, high fees, and unexpected delays in receiving their packages. A few people mentioned receiving incorrect item numbers or experiencing trouble with damaged components during transit that made repairs frustrating. Some reviewers also felt that customer support could sometimes be slow to resolve these specific order fulfillment problems.
Auto-generated from all reviews of this business. For reference only.
Heather was great.
This was the third time I have tried to order this part. The first time, I was on the phone for 30 minutes while the person searched for the part. We then got disconnected, and she didn't call me back. The next time I called, the part was not in stock after I waited another 30 minutes.
This time Heather answered, found the part right away, and the sale was completed. Super quick. Great job, Heather.
Reply from Ereplacementparts2026-08-06
Hello,
Thank you for taking the time to share your experience. We are sorry to hear about the frustration you experienced during your first two attempts to order your part. That is not the level of service we strive to provide.
We are so glad Heather was able to quickly find the part you needed and make the ordering process smooth and efficient. We will be sure to share your kind words and recognition with her. Thank you for giving us another opportunity to assist you, and we truly appreciate your feedback.
I ordered a switch for a nutone hood vent. The part came quickly but it was wrong. I went to their website to begin a return. When I entered the order number, nothing was found. Finally had to call the phone number listed, and the man found my order right away, and said he would send it to the back room to be approved. I waited a couple weeks, and contacted them again. They said to look in the spam file. It was there. So I printed off the return address that contained the RA number, packaged it and mailed it. That was a month ago. I still have not received a refund. Their customer service stinks when you have a return. So far I am out $50.00 with nothing to show for it except aggravation.
Reply from Ereplacementparts2026-08-06
Hello,
Thank you for sharing your experience, and we sincerely apologize for the frustration this return process has caused.
We understand how disappointing it is to still be waiting for your refund. We did send the return authorization after your initial contact, and at this time we are still unable to confirm that the returned part has been received at our warehouse.
To help us locate your return, we previously requested the tracking number or shipping receipt for the package, but we have not yet received that information. Once we can verify that the return was delivered to our warehouse, we will be able to process your refund as quickly as possible.
If you have the tracking number or any proof of shipment, please send it to us so we can investigate further. We appreciate your patience and look forward to resolving this for you.
Paula made shopping for the correct parts easy. She has a great database and multiple ways to verify that the part is correct. I highly recommend Ereplacement parts.com
Reply from Ereplacementparts2026-08-05
Hello,
Thank you so much for your kind words and recommendation! We are thrilled to hear that Paula made it easy to find the correct parts for your repair. We will be sure to share your feedback with her, she will be delighted to know her knowledge and attention to detail made such a positive impact. We truly appreciate your support and thank you for choosing eReplacementParts.com!
Stephany MacDow was cordial, professional and efficient. She paid attention to detail and listened to me; the customer. In this day and age of AI etc., it's refreshing to speak with competent human beings on the phone. Thanks Stephany and e-Replacement Parts!
Sincerely,
Steve Love
Reply from Ereplacementparts2026-08-06
Hello,
Thank you so much for your kind words and for taking the time to share your experience! We are thrilled to hear that Stephany provided the cordial, professional, and attentive service you deserved. We truly believe that listening to our customers and providing personal support makes a difference, and your feedback means a great deal to our team. We will be sure to share your compliments with Stephany. Thank you for choosing eReplacementParts, we look forward to helping you again whenever you need us!
P
Perri GravesUnited States · 1 review · Experienced 2026-08-04 ·
★★★★★
Your website was easy to navigate
Your website was easy to navigate. Thanks.
Reply from Ereplacementparts2026-08-05
Hello,
Thank you for your kind feedback. We are so glad to hear that you found our website easy to navigate. We work hard to make the experience as simple and convenient as possible, and it is great to know that it made a positive impression. We appreciate you taking the time to share your thoughts and look forward to serving you again.
J
Jonathan CastilloUnited States · 2 reviews · Experienced 2026-08-04 ·
★★★★★
I enjoy talking with Brittnie this…
I enjoy talking with Brittnie this morning as she was very knowledgeable and quick to locate the parts that I had been searching for. Also, she quickly resolved the return of the part that I had purchased in error. I will definitely come back to Ereplacementparts.com for all of my part needs with all of my other Ryobi tools!!
Reply from Ereplacementparts2026-08-04
Hello,
Thank you so much for taking the time to share your experience! We are thrilled to hear Brittnie was able to quickly find the parts you needed and make your return process smooth and hassle free. We will be sure to share your kind words with her, they will mean a lot. We truly appreciate your trust in eReplacementParts.com and look forward to helping you keep all of your Ryobi tools running for years to come!
w
william precourtUnited States · 1 review · Experienced 2026-08-04 ·
★★★★★
Could have used more explanation about…
Could have used more explanation about the Capital One deal.
Reply from Ereplacementparts2026-08-05
Hello,
Thank you for your feedback. We appreciate you letting us know.
The Capital One offer you saw is provided through a third party company called Rokt. If you contact Capital One and mention that you saw a Rokt offer, they should be able to provide you with more information about the promotion and any applicable terms.
We appreciate your input and will share your feedback with our team as we continue working to improve the experience.
G
Greg StacyUnited States · 1 review · Experienced 2026-08-02 ·
★★★★★
You did okay as far as I know
You did okay as far as I know. Thank you
Reply from Ereplacementparts2026-08-04
Hello,
Thank you for taking the time to share your feedback. We are glad to hear your experience went well. We appreciate your support and hope to provide you with an even better experience the next time you visit our site.
D
DreamcruiserUnited States · 6 reviews · Experienced 2026-07-29 ·
★★★★★
My go-to place for appliance parts
Have used them in the past. Have saved me from having to throw out a perfectly good appliance that just needed a replacement part.
Reply from Ereplacementparts2026-08-04
Hello,
Thank you for making us your go to place for appliance parts! We are so glad we could help you find the replacement parts you needed and keep your appliances running instead of replacing them. We truly appreciate your continued trust and look forward to being here whenever you need us again.
T
TomKUnited States · 3 reviews · Experienced 2026-07-24 ·
★★★★★
I abraded the power cord on my Makita…
I abraded the power cord on my Makita angle grinder. Enough that the wires were showing. I have had this grinder for 40 plus years I didn't think I was going to find parts, but lo and behold I looked on Ereplacementparts.com and found a replacement cord.
I ordered it. I was told it would be here in 3-5 days, and it was. You cannot ask for more than that.
Reply from Ereplacementparts2026-08-04
Hello,
Thank you for taking the time to share your experience! We are so glad you were able to find the replacement power cord for your Makita angle grinder, especially after more than 40 years of use. It is great to hear that the part arrived within the promised timeframe and helped keep a trusted tool in service. We truly appreciate your support and look forward to helping you with any future repair needs.
E
Ed WardUnited States · 2 reviews · Experienced 2026-07-13 ·
★★★★★
Worst company ever!
Worst company I ever tried to get any parts from. Payed extra for 2-3 day service, and didn't get it so I called and was told it could take up to 5 days. Regular shipping, which was less would have been 5-7 days. Waited for over a week and still didn't get the part a the tracking number showed it hadn't even shipped yet. I ended up getting the part from another source. I DON'T RECOMMEND THIS COMPANY TO ANYONE!
Reply from Ereplacementparts2026-08-04
Hello,
We are truly sorry for the frustration and disappointment you experienced. We completely understand how upsetting it is to pay for expedited shipping and then not receive your order when expected, especially when you needed the part right away.
After reviewing your order, we have filed a Lost in Shipping claim with the carrier. A full refund should be issued within the next few days. While we know this does not make up for the inconvenience or the time you lost, we hope it helps resolve the situation as quickly as possible.
We sincerely apologize for your experience and appreciate you bringing this to our attention. Your feedback is valuable, and we will use it to help improve our service moving forward.
S
Stephen VaughanUnited States · 4 reviews · Experienced 2026-08-03 ·
★★★★★
I had the pleasure in working with…Guilia L.
I had the pleasure in working with Guilia today. She listened, was considerate and kind. She cared about researching my issue, and provided me the refund requested. Guilia is exactly the type of person you want representing your company.
Reply from Ereplacementparts2026-08-04
Hello,
Thank you so much for taking the time to share your experience with us. We are delighted to hear that Guilia provided you with such thoughtful and caring service. We take great pride in having team members who listen, show genuine compassion, and go the extra mile to help our customers.
We will be sure to share your kind words with Guilia, they will mean a great deal to her. Thank you again for your feedback and for choosing us. We truly appreciate your support and look forward to serving you again.
L
Leonard AiliffUnited States · 2 reviews · Experienced 2026-07-27 ·
★★★★★
Great Person.
Stephany MacDow saved me as a customer. I have nothing but trouble ordering a blade belt for my Craftsman. She even gave me the phone number to Sears to see if they could help me. You need to give her a raise or at least treat her to dinner. I will still be a customer because of her
Reply from Ereplacementparts2026-08-04
Hello,
Thank you so much for taking the time to share your experience. We are thrilled to hear that Stephany was able to make such a positive impact and turn a frustrating situation into one that earned your continued trust.
We know how frustrating it can be to have trouble finding the right part, and we are glad Stephany went above and beyond to help, even providing additional resources when needed. We will be sure to share your kind words and recognition with her and her leadership team. Feedback like yours means a great deal.
Thank you for giving us the opportunity to help, and thank you for choosing to remain our customer. We truly appreciate your support and look forward to serving you again.
H
Howie GoldbergUnited States · 3 reviews · Experienced 2026-08-03 ·
★★★★★
Rep was excellent very helpful and…
Rep was excellent very helpful and knowledgeable
Reply from Ereplacementparts2026-08-04
Hello,
Thank you for taking the time to share your feedback. We are so glad to hear that our representative was helpful, knowledgeable, and provided you with an excellent experience. We truly appreciate your kind words and look forward to serving you again.
Walter PittsUnited States · 1 review · Experienced 2026-07-27 ·
★★★★★
The replacement stoneware for my…
The replacement stoneware for my crockpot was delivered quickly and was in perfect condition. Great experience
Reply from Ereplacementparts2026-08-04
Hello,Thank you so much for your kind words! We are delighted to hear your replacement stoneware arrived quickly and in perfect condition. It is wonderful to know you had a great experience with us, and we truly appreciate you taking the time to share your feedback. We look forward to serving you again in the future!
R
Robert WiechUnited States · 1 review · Experienced 2026-07-31 ·
★★★★★
found what I was looking for and check…
found what I was looking for and check was easy
Reply from Ereplacementparts2026-08-04
Hello,
Thank you for your feedback! We're glad you found what you were looking for and that the checkout process was easy. We appreciate you taking the time to share your experience and look forward to serving you again.
D
David FisherUnited States · 9 reviews · Experienced 2026-07-31 ·
★★★★★
Factory OEM part was available and…
Factory OEM part was available and received quickly. Easy repair to my Milwaukee angle grinder!
Reply from Ereplacementparts2026-08-04
Hello,
Thank you for your great feedback! We’re so glad the genuine OEM Milwaukee part was exactly what you needed and that it arrived quickly. It’s awesome to hear your angle grinder repair was easy to complete. We appreciate you choosing us and look forward to helping with any future repair projects!
W
William FarynazUnited States · 2 reviews · Experienced 2026-07-31 ·
★★★★★
Thanks for having the parts available
Reply from Ereplacementparts2026-08-04
Hello,
Thanks for your kind words. We are glad we had the parts you needed. We appreciate you choosing us and look forward to helping you again whenever you need parts or support.
J
Jeffrey FunderburkUnited States · 3 reviews · Experienced 2026-07-27 ·
★★★★★
HIghly Satisfied Repeat Customer
I've used Ereplacementparts on a number of occasions and every time I've received the right part with fast delivery. No hassles, Right parts and Good price!
Reply from Ereplacementparts2026-08-04
Hello,
Thank you for being a loyal repeat customer! We truly appreciate you taking the time to share your experience. It's wonderful to hear that you've consistently received the right parts quickly and at a great price. We look forward to being here whenever you need us for your next repair!
R
Richard MeiersUnited States · 2 reviews · Experienced 2026-08-01 ·
★★★★★
I challenge you to find a more…
I challenge you to find a more professional, capable, friendly and helpful customer service .. it's my 1st stop to shop from now on
Reply from Ereplacementparts2026-08-04
Hello,
Thank you so much for your incredible feedback. We are truly honored to hear that you found our team professional, capable, friendly, and helpful. Knowing we've earned your trust and become your first stop for shopping means a great deal to us. We appreciate you taking the time to share your experience, and we look forward to serving you again soon.