Fashion Chingu

Hi Dan, We appreciate that you have let us know about your concern. We are so sorry for the inconvenience and for failing to reach your full expectations. Please know that there might be a 2-3cm difference in our size measurements from the actual product. In cases wherein it exceeds this, of course, we understand that this will cause the item to not fit the way you desire it. We of course do not want our customers to experience this. Our support will reach out to you again shortly since we did not receive a reply from you after we sent you a reply. We hope that you can give us this chance to assist you in getting the issue resolved. We look forward to hearing from you soon. All the best and have a nice day! Your Fashion Chingu Team

Hi J Johnson, We truly apologize for failing to reach your expectations. Please know that our support is doing its best to help you resolve your concern with your orders. Unfortunately, since your orders were already in transit we couldn't update the shipping address when we received your request to update it. We did inform you to get in touch with the local courier regarding the address change since it is only possible if you contact them directly. While we are still waiting for your update if you were able to reach the local courier, we assure you that our team is actively checking the status of the packages. We will be in touch with you again shortly to clear up the situation. We are extremely hopeful for this chance and receive a response from you. All the best and have a nice day! Your Fashion Chingu Team

Hi Sonam, We apologize for any inconvenience that you experienced with the size we offer. Thank you so much for leaving us an honest review. Please know that our sizing allows a 2-3cm difference in the measurements. Of course, every clothing item has its own size guide so if on one you are a Small, in the other item you might be a Medium or Large depending on the fit that you visualize getting. In case there is quite a big inconsistency with the measurement of the actual item you received compared to our size guide, please let us know. Our support will get in touch with you shortly to clear up the situation and assist you in checking this further to resolve the issue. We look forward to hearing back from you. All the best and have a nice day! Your Fashion Chingu Team

Hi Wren, Thank you so much for letting us know about your concern. We are sorry for not meeting your full expectations. Nevertheless, we are happy that you liked the cardigan that you ordered. Sadly, we have to apologize because the hat that you wanted was refunded to store credits due to its unavailability. Please know that all items that are out of stock will be refunded to our store credits. Requests to refund to original payment will be accepted within 14 days after the issuance of the store credits. You should have received a notification email about this from our support as we have sent you one based on our record. We will reach out to you soon once more to clear the situation. We hope to have this chance to help you resolve your concerns. All the best & have a nice day! Your Fashion Chingu Team

Hi Ayuni, Thank you so much for letting us know about your concern. We are so sorry for the inconvenience on your order's transit. Upon checking, we have shipped your order within our 3-7 days of processing. Please know that we have no control over logistics workflow so we hope for your understanding of the transit situation. The tracker shows that your order is still in transit so we see hope that it will be delivered soon. The latest update says that it already arrived in the destination country so it might be the case that it is stuck in customs. Nonetheless, our team will help you check for any updates regarding your package. Our support team will contact you shortly to clear up and assist you with your concern. We hope you can give us this chance to resolve the issue. We look forward to your cooperation and patience. All the best & have a nice day! Your Fashion Chingu Team

Hi Lara, Thank you so much for leaving honest feedback. We are so sorry for the inconvenience on the following ups and shipment time as we have received the stocks of the item you ordered quite late. The processing of the skirt was heavily affected by the COVID-19 delay and the Chinese New Year holidays. It was a difficult time for us. In the end, we are quite happy that we managed to get our stocks and send your order to you. The transit was also very satisfactory since it was faster than our 7-15 days estimate. We appreciate that you liked the quality of our product. Our support team will reach out to you shortly to clarify the situation once more. We will continue to improve our services in the future. We hope to see you again during our non-difficult times. All the best & have a nice day! Your Fashion Chingu Team

Hi Caro, We truly apologize for the inconvenience. We appreciate the feedback that you left us. Even though we would like to provide you with free shipping for the return, we are unable to do so at this time. Given that we ship simultaneously almost worldwide, we cannot offer free returns. We appreciate your understanding while we address the matter and work to improve our return services going forward. We'll continue to give our customers the finest quality of service. As for the fitting, we see that you were able to check the size guide before purchasing. Given that, it should not happen that the fit of the item you received is not right since we have sent you the correct size. Of course, if it does not fit as described, we will help you out in getting a solution. Our support will reach out to you shortly to clear up your concern. We look forward to your cooperation. All the best & have a nice day! Your Fashion Chingu Team

Hi A. Wassenaar, Thank you for leaving us honest feedback. Please know that our team ensures to do quality checks before shipping out any order so as far as we know we have sent you the item in the best quality we offer. We hope for your understanding since it is not in our good intentions to send you inferior quality items. We are so sorry that there are loose threads and uneven hem. Our support team will reach out to you shortly. We hope you can give us this chance to help you out. All the best & have a nice day! Your Fashion Chingu Team

Hi Francisco, We thank you for leaving us feedback. We are so sorry for any inconvenience that you have experienced. Please know that your package is still in transit. We have checked and the tracking information that we have sent you correctly shows that it is going to Spain and is not yet delivered. It might be the case that you have mistaken your order in our shop with another order you placed with a different seller. Our support has also replied to the ticket that you have submitted. Please refer to the tracking information that is attached to our reply. We hope this clears your concern. If you have any questions, feel free to drop us an email again. All the best & have a nice day! Your Fashion Chingu Team

Hi M M, We are so sorry for any inconvenience. Nonetheless, we thank you for leaving us an honest review. Please know that our processing was affected by the COVID-19 restrictions that were placed in some of our suppliers' areas from early November up until December. It made it difficult for us to receive stocks from our suppliers to our warehouse. With that, our team has decided to do partial shipments so our customers are able to receive a part of their order while we wait for the rest of the items to finish processing. We sincerely hope for your understanding of the delay situation. Our support team will reach out to you soon to assist you with your concern. We hope that you can give us this chance to help you out. All the best & have a nice day! Your Fashion Chingu Team