Fashion Chingu

Hi Jalynda, We apologize for any inconvenience you may have experienced. We would like to clarify with you that we were unable to cancel your order because we did not receive any cancellation email request. As much as we would like to give you free shipping for the return, we cannot do so now. It's not possible for us to offer free returns, when we are shipping at the same time nearly worldwide. We are aware of this issue, and plan to improve our return services in the future, so we hope for your understanding till then. We will continue to provide our customers with the best service that we can do Our support team will contact you shortly. We really look forward to clearing up the misunderstanding with you.  All the best & have a nice day! Your Fashion Chingu Team

Hi Gabriella, Thank you for letting us know about your concern. We are sorry for the inconvenience that you have experienced. Please know that our contact information is readily available on our website, be it the voicemail number or the email address of our support. We also have a contact button under our service tab that directs to our help center contact form. We hope this information helps you.  The missing item is still under processing. It so happened that the location of our supplier for this item was one of the affected areas that were under COVID-19 restrictions from early November up until December 9th. It made it difficult for us to receive stocks from our suppliers to our warehouse. We also sent a notification email of the delay to inform you about it. Nonetheless, our support team will get in touch with you soon. We are more than willing to listen to any problem and help you get a solution for it. We look forward to your response. All the best & have a nice day! Your Fashion Chingu Team

Hi Michael, We are so sorry that our processing took longer than our stated 3–7 business days. Please know that we have been affected by the COVID-19 restrictions that were placed in some of our suppliers' locations from early November up until December 9th. It so happened that your order was one of the affected ones. Please know that our team did our best to fulfill your order as fast as we could after the restrictions were lifted.  Again, we apologize if your order did not arrive on time for the event you need it for. We hope for your understanding. Our support team will also reach out to you soon to clear up the situation with you. We look forward to hearing from you. All the best & have a nice day! Your Fashion Chingu Team

Hi Jackie, We truly apologize for the delay in processing. Please know that our team did its best to prepare your order as quickly as possible after the COVID-19 restrictions were lifted. With the delay that happened, the processing of orders that were affected by the COVID delay needed to be prioritized because most were waiting to be fulfilled. We managed to ship your order 12 days after you placed it. Again, we are so sorry that it took longer to ship out. We would also like to clarify your concerns regarding communication and the package not coming. Upon checking, our support team has replied to your emails about the status of your order and thus explained the situation that was going on. The tracking information also confirms that the order was already delivered around the first week of January. If the package did not arrive, our team can help you check where it was left by the local courier.  Our support team will reach out to you soon to assist you with your concern and help clear up the situation. All the best & have a nice day! Your Fashion Chingu Team

Hi Ellie, We sincerely apologize for falling short of your expectations. Our team was able to provide you with the appropriate response on the return procedure after examining your initial ticket with our support. Apart from the fact that you wished to return the item, we were unable to detect any defects right away. We responded to the new ticket that was submitted by asking for the return's reason so that we could learn more about your request. We had to wait for your response before moving on to talk about the best course of action. We ask for your understanding of our return policy. We apologize once more for the inconvenience. The COVID-19 regulations that were imposed in several of our suppliers' locations from early November to December 9th caused the shipment delay. This had a significant impact on our item inventories, which delayed the order fulfillment process. Obviously, it really shouldn't occur that you'll receive damaged items for our staff does inspection prior to shipping the orders to our buyers. If there are indeed issues with them, please provide our customer care with all the information so that we can help you correctly and resolve the problems. All the best & have a nice day! Your Fashion Chingu Team

Hi Monica, We are so sorry for the failing to reach your expectations and that you have experienced this. Please know that the COVID-19 regulations that were enforced in several of our suppliers' locations from early November to December 9th caused the shipment delay. This had a significant effect in our stocks, which prolonged the processing of orders. We did post an announcement to inform everyone when we noticed the delay issue and also gave updates in our help center. As much as we wanted to get your delivered immediately, it was not possible. Do know that our team did our best to ship it as fast as we can when the restrictions were already lifted. Our support will reach out to you soon to assist you and clear the situation once more. All the best & have a nice day! Your Fashion Chingu Team

Hi Carlota, We are so sorry for failing to reach your expectations. Nonetheless, we thank you for your honest feedback. We admit that the processing took longer than our usual 3-7 days of processing. This is because of the COVID-19 restrictions that were placed in some of our suppliers' areas from early November up till December 9th. Our support has provided explanation about the delay when you reached out to us. We hope for your kind understanding. We would like to clear with you about the quality issue so our support will get in touch with you shortly. Of course it should not happen that the item you received is of inferior quality. We will help you get a suitable solution to your concern. All the best & have a nice day! Your Fashion Chingu Team

Hi Che aus Germany, We are sorry that the processing got delayed two days more than our 3-7 processing days. Nonetheless, we appreciate your honest feedback. Please know that the shipment of our stocks from our suppliers to our warehouse was affected by the COVID-19 restrictions that were placed on some of our suppliers' areas from early November up till December 9th. After the lifting of the restrictions, we needed to process the delayed orders first. We hope for your understanding of the situation. Do know that our team has given our best to fulfill your order as fast as we could. For transit, the package was delivered within our estimated 7-15 days of transit to the destination country. To clear the situation with you once more, our support will reach out to you soon. We look forward to your response. All the best & have a nice day! Your Fashion Chingu Team

Hi Evi, Thank you for your honest feedback and we are so sorry for the long delay in processing. Please know that our team did our best to ship your order as fast as we could. It so happened that our processing was affected by the COVID-19 restrictions that were placed in some of our suppliers' locations. This meant that we could not receive stocks for some of our products coming from our suppliers to our warehouse. We hope for your understanding since we do not have any control over the restrictions. We also posted an announcement and updates about this in our help center to keep everyone informed of the situation. As for the quality, of course, it should not happen that you'll receive any inferior items. Our team ensures to do quality checking before shipping out so it should be of the best quality that you'll receive as far as we know. Nonetheless, our support will contact you soon to get more details on the issues you have with our products. We will help you get the most suitable solution and make your order with us a much better experience. All the best & have a nice day! Your Fashion Chingu Team

Hi Adeeb, Thank you for letting us know about your concern. We are sorry for the inconvenience. Please know that we have shipped your order for a while now. At the moment, your order is still in transit. Nonetheless, our support will reach out to you to assist you with your concern. We ask for your patience and understanding. Rest assured, the package will be delivered. All the best & have a nice day! Your Fashion Chingu Team