Flywire

Hi DP, Thank you so much for your feedback! Best, Payment Experience Team @ Flywire

Hi Houssam, Thank you so much for letting us know! We appreciate you taking time to leave us a review. Best, Payment Experience Team @ Flywire

Hi Pinalkumar, We are so happy to hear that! Thank you so much. Best, Payment Experience Team @ Flywire

Hi Fadel, We are so happy to hear that! Thank you. Best, Payment Experience Team @ Flywire

Hi Jeffrey, Thank you for sharing your feedback with us. We're truly sorry to hear that your experience with Flywire didn’t meet your expectations. Our goal is to make global payments as smooth and reliable as possible, and we regret that this wasn’t the case for you. Please know your comments have been heard — and they help us understand where we can do better. Please note that, for security reasons, we do not provide payment support through social media channels.  We have reviewed your case and will contact you via email to assist you further. We are continuously working to improve our service for all Flywire users, and your input plays a valuable part in that process. If you'd like to share more about your experience or have any questions, feel free to reply to this message — we're here to listen. Kind regards,

Hello, Thank you so much for using Flywire! Best, Payment Experience Team @ Flywire

Hi Bernard, We are so happy our team could support you! Thanks for your feedback. Best, Payment Experience Team @ Flywire

Hi M.Gon, Thank you so much for using Flywire! Best, Payment Experience Team @ Flywire

Hi Joe, Thank you for reaching out to Flywire. We're truly sorry to hear that your experience with Flywire didn’t meet your expectations. We’re constantly working to improve our services, and your feedback is an important part of that process. We can see that our Payments Support team has replied to your email with the details. If you have any further questions, please reply to that email so we can assist you more effectively. For security reasons, please note that we do not provide payment support via social media. The best way to reach us is by emailing [email protected]. You can also connect with us via live chat or phone by visiting our Contact page: https://www.flywire.com/company/call-us.  For expedited assistance, please initiate a chat or view our frequently asked questions by visiting our Help & Support Center (https://help.flywire.com/hc/en-us).  Best, Payment Experience Team @ Flywire

Hi Hasan, We are so happy to hear that! Thank you. Best, Payment Experience Team @ Flywire

Hi Ebra, Thank you for your feedback! Best, Payment Experience Team @ Flywire

Hi Umar, Thank you for your update, and we’re sorry to hear about your continued frustration with the experience. We’re glad to know you have received the refund. However, we understand your concern regarding the additional charges you mentioned. In some cases, if an incorrect currency is used, Flywire will not be able to receive the funds, and the transfer may be rejected during processing between banks. In such situations, any resulting fees may be applied by the sending or intermediary banks, and these are outside of Flywire’s control and not retained by us. We also understand your concern regarding response times. Our team aims to respond as quickly as possible, and we’re sorry if your experience did not meet that expectation in this instance. For security reasons, please note that we do not provide payment support via social media. If you would like us to further review the transaction details, please feel free to reply directly to the email thread from [email protected], and we will be happy to assist you further.  You can also connect with us via live chat or phone by visiting our Contact page: https://www.flywire.com/company/call-us.  Best regards, Payment Experience Team @ Flywire

Hi Anu, Thank you so much! Best, Payment Experience Team @ Flywire

Hi Guia, Thank you for your review! Best, Payment Experience Team @ Flywire

Hi Yifan, We are so happy to hear that! Thank you. Best, Payment Experience Team @ Flywire

Hi Michael, We are so happy to hear that! Thank you. Best, Payment Experience Team @ Flywire

Hi Clara, Thank you so much for your feedback! Best, Payment Experience Team @ Flywire

Hi Thomas, We are so glad to hear that! Thank you so much for your feedback. Best, Payment Experience Team @ Flywire

Hi Shivram, We are so happy to hear that our team was helpful. Thank you for taking time to leave us a review. Best, Payment Experience Team @ Flywire

Hi George,  Thank you for reaching out to Flywire! Kindly note that we do not provide payment support via Social Media for security reasons. The available payment methods depend on both the country you’re paying from and the receiving institution. All currently supported options will be displayed during the payment setup process. Flywire will show you options to pay in your local currency first if available. Should you wish to pay in the destination or other non-local currencies, this is usually found by scrolling down to select "I want to pay in a different currency". Please be advised that there may be a Flywire convenience fee applicable for processing non-local currencies, and this will be clearly displayed for your consideration when selecting your payment method.  If you have selected a local payment method, please note that your bank may charge you processing fees depending on their policies. This charge should be clarified directly with your bank as it would be outside of the payment that Flywire needs to receive to process your funds.  We do our best to provide a wide variety of payment methods for our payers. Thank you for taking the time to share your opinions with us. We use customer insights to focus our attention on problematic areas, and it is honest feedback like yours that helps us improve. The best way to contact us is to email us at [email protected]. You can also use our live chat feature or call us (https://www.flywire.com/company/call-us). If you do have additional concerns, please use our payer support channels so we can better assist you. Furthermore, you can also visit our Help & Support Center (https://help.flywire.com/hc/en-us) to view our frequently asked questions. Best, Payment Experience Team @ Flywire