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网站
www.fnp.ae
分类
家居与园艺
所在地
美国
状态
待认证
近 12 个月
104 条评价
差评回复率
97%(33/34 条)
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商家自述

Ferns N Petals 在阿联酋各地提供在线鲜花、蛋糕和礼品递送服务

以上内容由商家自行提供,未经平台核实。

fnp.ae靠谱吗?

fnp.ae(www.fnp.ae)在 OK.one 的综合评分为 3.6 分(满分 5 分),基于本站收录的 104 条用户评价,属于家居与园艺分类,口碑一般。评价两极分化:66% 给出 4 星及以上,同时 31% 打了 1 星;商家回复了 97% 的差评。数据最后更新于 2026-08-12。

评价综述

AI 生成

评估了 498 条评论,评论者对这家公司的体验非常好。顾客经常称赞敬业的员工在帮助个人完成网上购物时表现出的支持、礼貌和异常耐心。人们一致指出,安排礼物和蛋糕很顺利,而整体服务仍然可靠和高效。 一些评论者对意外的交货延迟、物品丢失以及订单比预定时间晚得多的情况感到不满意。当出现紧急问题时,其他人在试图联系客户支持寻求帮助时遇到了极大的困难。消费者还提到,从代理商那里得到及时答复或适当的后续帮助是非常令人沮丧的。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

瘪了的气球、糟糕的定制化以及极其糟糕的客户服务

订购了定制气球,准备在深夜交付(BD 第二天一早给我带来惊喜),结果醒来后发现一半气球瘪在地板上。对于一家销售庆祝设施的公司来说,仅此一点就够糟糕了——但不幸的是,这并不是唯一的问题。 多个气球上我丈夫的名字拼写错误,定制贴纸粘贴/剥落严重。 让体验变得更糟糕的是客户服务的回应。利奥完全没有歉意,不屑一顾,而且完全没有帮助。他的回答是:气球“通常可持续 8 小时”——供大家参考,但他们网站上没有任何说明。 这本来是一个特别的生日时刻,但结果却令人非常失望。 如果你要为你的特殊时刻订购任何重要的东西,我会强烈三思而后行。

fnp.ae 回复2026-06-27

Dear Olga, We sincerely apologize for the disappointing experience you had. We understand how upsetting it must have been to see the customized balloons not meeting the expected quality, especially for a special birthday surprise. We regret the issues with the balloon condition, customization details, and the experience you had while seeking support from our team. This is certainly not the level of service we strive to provide. Your feedback is valuable to us and has been shared with the relevant teams to help us improve our services. We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future. Regards, Team fnp.ae

我在 FNP 中获得了很棒的体验

我在 FNP 中获得了很好的体验。服务很快,计费也很透明。事实上,Rhoby 是任何公司都拥有的最好的客户服务之一。服务很快,计费也很透明,我毫不怀疑我会回来。谢谢@Rhoby

fnp.ae 回复2026-06-27

Dear Faten, Thank you for your wonderful feedback. We are delighted to hear that you had a great experience with FNP and that you found our service quick and transparent. We truly appreciate your kind words about Rhoby and will surely share your appreciation with him. Your trust and support mean a lot to us, and we look forward to serving you again. Regards, Team fnp.ae

送花5🌟,送快递3

送花5🌟,送快递3 他们总是对固定的交货时间收取额外费用,并且从不准时交货。 那为什么还要要更多的钱呢

fnp.ae 回复2026-06-27

Dear Seda, We sincerely apologize for the inconvenience caused. We understand your concern regarding the fixed-time delivery charges and the delay in delivery despite selecting this service. We regret that the experience did not meet your expectations, and we truly appreciate your feedback as it helps us improve our services. We are glad to know that you were satisfied with the flowers, and we hope to have the opportunity to provide you with a better experience in the future. Regards, Team fnp.ae

蛋糕呈乳白色和奶油状

蛋糕呈乳白色和奶油状。我不喜欢蓬松的蛋糕,所以它不符合我的喜好,而且那个蛋糕是为我女朋友的生日/订婚准备的。 谢谢FNP.AE

fnp.ae 回复2026-06-27

Dear Kouete, Thank you for your feedback. We are glad to hear that you enjoyed the cake and that it added a special touch to your girlfriend’s birthday and engagement celebration. We truly appreciate you choosing FNP for your special moments. Your support means a lot to us, and we look forward to serving you again for more memorable occasions. Regards, Team fnp.ae

我在 Ferns N 度过了一段美好的经历……

感谢 Robhy,我在 Ferns N Petals 获得了很棒的体验。他在整个过程中为我提供了很好的帮助,表现出出色的客户服务,并且对我非常耐心。我真正欣赏的是他们甚至自动应用折扣,这让体验变得更好。强烈推荐!

fnp.ae 回复2026-06-27

Dear Karen, Thank you for your wonderful feedback. We are delighted to hear that you had a great experience with FNP and that Robhy was able to assist you throughout the process with patience and excellent support. We truly appreciate your kind words and will surely share your appreciation with Robhy. We are glad to know that the service and the added support made your experience even better. Thank you for recommending us, and we look forward to serving you again. Regards, Team fnp.ae

优质高效的服务

谢谢罗比!我非常感谢您对我的订单的帮助。您的支持非常高效且非常有帮助。感谢您的优质服务。

fnp.ae 回复2026-06-27

Dear Camille Rose, Thank you for your wonderful feedback. We are delighted to hear that you had an excellent experience and that Rhoby was able to assist you efficiently and make your ordering process smooth and helpful. We will surely share your kind words and appreciation with Rhoby. We truly appreciate your support and look forward to serving you again. Regards, Team fnp.ae

非常适合送礼

首先,官方网站反应灵敏且易于浏览。 所以我正在为我妻子的生日寻找一些礼物。当我准备退房时,由于工作中接到紧急电话,我的订单悬而未决。正因为如此,我实际上忘记了整个生日礼物的事情。 幸运的是,FNP 给我打电话提醒我我的待处理订单。一个名叫罗比(Rhoby)的人帮助我打通了那个电话。他彬彬有礼,还给了我一张巨额折扣券!非常感谢这个人!你太棒了! 鲜花看起来很新鲜,蛋糕味道棒极了。并且几乎在您需要的时间准时交付。我是粉丝。惊人的。

fnp.ae 回复2026-06-27

Dear David, Thank you for your wonderful feedback. We are delighted to hear that you had a great experience with FNP and that our service helped you complete your order smoothly. We are glad that Rhoby was able to assist you proactively, provide helpful support, and make your experience even better. We will surely share your kind words and appreciation with Rhoby. We are also happy to know that you loved the freshness of the flowers, the taste of the cake, and the delivery experience. Your trust and support mean a lot to us, and we look forward to creating more special moments for you. Regards, Team fnp.ae

从好到坏

多年来已经多次使用它们。过去 14 个月情况变得更糟,延迟交付或根本没有交付。曾经给他们五颗星,但不幸的是不是一星

fnp.ae 回复2026-06-27

Dear Mark, We sincerely apologize for the disappointing experience you have had. We truly appreciate your continued trust and support over the years, and we regret that our service in recent times has not met the expectations you have from us. We understand your concerns regarding delayed or missed deliveries, and we assure you that your feedback is valuable to us and has been shared with the relevant teams for improvement. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with the experience you once enjoyed with FNP. Regards, Team fnp.ae

他们的网站显示了一张周围的照片……

他们的网站上展示了一张大约 30 朵花的照片,我买了这些花送给我朋友作为生日礼物。我买了这束花后,FNP告诉我他们只送7朵花。误导性广告似乎是为了欺骗顾客而设计的,他们甚至不尝试修复它!远离。

fnp.ae 回复2026-06-27

Dear Sabrin, We sincerely apologize for the disappointment caused. We understand how important it is for a gift, especially for a birthday, to match the expectations created while placing the order. We regret any confusion regarding the product representation and the number of flowers received. Your feedback has been shared with the relevant teams to review the product details and ensure clearer communication for our customers. We truly appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future. Regards, Team fnp.ae

代表我

我谨代表我对 NFP Gifts 应用程序以及 Rhoby 先生的奉献精神和出色的专业精神表示诚挚的感谢和赞赏。罗比先生在服务的每个阶段都非常有礼貌、高度合作且耐心。这种亲切的行为体现了您组织的高水平专业精神,并使 NFP 成为客户理想的第一选择。 我们感谢您的出色表现,并祝愿您继续取得成功并脱颖而出——这些积极的经历可以建立客户信任并有助于传播您的荣誉。

fnp.ae 回复2026-06-27

Dear Golden Rose, Thank you for your wonderful feedback and appreciation. We are truly delighted to hear about your positive experience with FNP and the support provided by Mr. Rhoby. Your kind words about Rhoby’s professionalism, patience, and courteous assistance mean a lot to us. We will surely share your appreciation with him. Feedback like yours motivates our team to continue delivering exceptional customer experiences. Thank you for your trust and support. We look forward to serving you again. Regards, Team fnp.ae

快速又简单

从 FNP 订购蛋糕非常容易。整个过程很顺利,而且我还从 Rhoby 的电话中得到了很好的折扣,这让一切变得更好。

fnp.ae 回复2026-06-27

Dear Luch, Thank you for your wonderful feedback. We are delighted to hear that you had a smooth and easy ordering experience with FNP. We are glad that Rhoby’s call and assistance made your experience even better. We truly appreciate your kind words and will surely share your appreciation with Rhoby. Your support means a lot to us, and we look forward to serving you again. Regards, Team fnp.ae

罗比(Rhoby)在管理方面表现出色……

Rhoby 在管理订单方面表现出色,满足了我的要求,非常感谢……

fnp.ae 回复2026-06-27

Dear HK, Thank you for your wonderful feedback. We are delighted to hear that Rhoby provided excellent support and managed your order as per your requirements. We truly appreciate your kind words and will surely share your appreciation with Rhoby. Your satisfaction means a lot to us, and we look forward to serving you again. Regards, Team fnp.ae

五星级服务

当我遇到订单问题时,非常感谢 Rhoby 打来的电话。他非常乐于助人并很快纠正了问题。服务五星级。

fnp.ae 回复2026-06-27

Dear David, Thank you for your wonderful feedback. We are delighted to hear that Rhoby was able to assist you when you faced an issue with your order and quickly resolve it. We truly appreciate your 5-star rating and kind words. We will surely share your appreciation with Rhoby. Your satisfaction means a lot to us, and we look forward to serving you again. Regards, Team fnp.ae

Saeed Zian 非常有帮助

Saeed Zian 非常乐于助人。他对产品非常了解。帮助我浏览网站并选择产品。美妙的经历!

fnp.ae 回复2026-06-27

Dear Charmaine, Thank you for your wonderful feedback. We are delighted to hear that Saeed Zian provided excellent support and helped you navigate the website and select the right product. We truly appreciate your kind words about his product knowledge and helpful approach. We will surely share your appreciation with Saeed Zian. Your satisfaction means a lot to us, and we look forward to serving you again. Regards, Team fnp.ae

罗比协助完成了……

由于该网站存在疑虑,罗比协助完成了交易。

fnp.ae 回复2026-06-27

Dear Anjana, Thank you for your feedback. We are delighted to hear that Rhoby assisted you in completing your transaction and helped make the process easier despite the website concerns. We truly appreciate your kind words and will surely share your appreciation with Rhoby. Your support means a lot to us, and we look forward to serving you again. Regards, Team fnp.ae

rhoby 提供优质快捷的服务

fnp.ae 回复2026-06-27

Dear Dana, Thank you for your wonderful feedback. We are delighted to hear that you had an excellent experience and appreciated the quick service provided by Rhoby. We truly appreciate your kind words and will surely share your appreciation with Rhoby. Your support means a lot to us, and we look forward to serving you again. Regards, Team fnp.ae

真是令人高兴

真的很满意,而且客户服务也很好。 Rhoby 非常乐于助人,帮助我们进行折扣和订购

fnp.ae 回复2026-06-27

Dear Kk, Thank you for your wonderful feedback. We are delighted to hear that you had a pleasing experience with our customer service and that Rhoby was able to assist you with your order and discounts. We truly appreciate your kind words and will surely share your appreciation with Rhoby. Your satisfaction means a lot to us, and we look forward to serving you again. Regards, Team fnp.ae

一家非常诚实高效的公司

一家非常诚实高效的公司。由于最近的地缘政治问题,我们需要取消假期和订单。他们非常理解并在几天内全额退款给我们。工作人员确实令人钦佩且充满正直。贵公司万岁,上帝保佑阿联酋。

fnp.ae 回复2026-06-27

Dear B B, Thank you for your wonderful feedback and kind words. We are truly grateful for your appreciation and are glad to hear that our team was able to assist you with your cancellation and refund request smoothly. We understand that unexpected situations can arise, and we are happy that our support team could provide the assistance and understanding you needed during this time. Your trust and appreciation mean a lot to us. We look forward to serving you again in the future. Regards, Team fnp.ae

这太棒了,罗比做了一个惊人的……

太棒了,Rhoby 做得非常出色,确保订单一切顺利

fnp.ae 回复2026-06-27

Dear Emma, Thank you for your wonderful feedback. We are delighted to hear that you had a great experience and that Rhoby ensured everything went smoothly with your order. We truly appreciate your kind words and will surely share your appreciation with Rhoby. Your support means a lot to us, and we look forward to serving you again. Regards, Team fnp.ae

罗比非常尊重

罗比非常有礼貌并且乐于助人。他在几分钟之内就解决了问题,而且非常友善

fnp.ae 回复2026-06-27

Dear Elaria, Thank you for your wonderful feedback. We are delighted to hear that Rhoby was respectful, helpful, and able to resolve your concern quickly. We truly appreciate your kind words and will surely share your appreciation with Rhoby. Your satisfaction means a lot to us, and we look forward to serving you again. Regards, Team fnp.ae

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