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Worst customer service treatment!!

Unfortunately, the worst experience I have ever had with birthday cake delivery...the delivery boy was very late in delivering the cake on time for a surprise party, and unilaterally decided not to deliver the cake because he was not on time...when spoken to the management, they investigated and came back saying delivery was late because of traffic, and delivery boy was "abused" by me for being late (which is absolutely non sense)!!! Honestly this is the first time I face such kind of customer treatment, and the worst thing they even decided not to reimburse me for the cake and the candles ordered!! This is the last time I am using this service and definitely will not recommend it to any of my friends.

Shivani SinghviUnited Arab Emirates · 2 reviews · Experienced 2026-08-11 · Posted 2026-08-11

@FNP

@FNP — Is this really how you treat customers? My mother turned 73 today. Since she lives alone in Jodhpur and I’m based in Dubai, I trusted FNP to help me make her birthday special. I placed a customised cake order three days in advance — delivery promised between 10 a.m. and 12 p.m. The cake did not arrive. No proactive communication. No warning. No explanation. I had to repeatedly chase your team myself. By the time I managed to get an update, my mother had left home to celebrate with her friends. I asked FNP to deliver the cake to her updated location so she could still receive it. The response? “It’s out of network.” So there was: ❌ A failed delivery ❌ No communication about the delay ❌ No meaningful attempt to fix the situation ❌ No supervisor or manager available to take ownership ❌ Absolutely no service recovery I understand that mistakes happen. What I cannot understand is how a company that claims to “make moments special” can show so little urgency when it has clearly ruined one. This wasn’t just a cake. It was a birthday gesture from a daughter living in another country, trying to make her mother feel special from afar. FNP, I want someone from senior management to look into order #7468774904 and tell me what went wrong — and why nobody thought it was important enough to actually fix it. @FNP — this is not customer service. This is a complete failure of service recovery.

The speaker photo was lovely, but speaker not working.

The speaker photo was lovely. It was used as an anniversary gift for my partner. The speaker however wasn't working and constantly needed charging and never ended up being fully charged. I ordered it online, but my partner didn't want to return it.

S SHUnited Arab Emirates · 1 review · Experienced 2026-08-10 · Posted 2026-08-10

Manish was super helpful and friendly

Manish was super helpful and friendly. Thank you for the great support and customer service 🙏🏼

Fatima MohamedUnited Arab Emirates · 1 review · Experienced 2026-08-09 · Posted 2026-08-09

Support & Understanding

Mr. Manish was very kind and understanding. I appreciate his kind assistance.

helium balloons

hi, my order was 4565071 fr helium personalized balloons, they asked me to collect it from warehouse, i called twice to ensure that it is ready, and they confirmed. btw on whats app noone responded while on same whatsapp while placing order they responded, anyhow, when i reached there i was unattended for almost half n hour and then they prepare the order after i reached there and then they wrote personal msg only on just 5 balloons and the guy said they can do it on all balloons but again he needs 15 mins or may be more.. the whole experience was so frustrating. the balloon size is small and the way they write the msg was also not professional.

Excellent service.

Nice customer support team and very…

Nice customer support team and very well handled my query and provided quick resolution...FNP is best .. surely i will purchase again from FNP

Very bad experience!!!

Very bad experience!!!! Went yesterday to their warehouse in Al Quoz to choose the balloons and cake for my friend birthday. Made an choice, colours shape everything. Asked 10 times to make sure everything will be the same for delivery. Today she got everything wrong!!!! You have ruined my friend birthday because the staff over there not paying attention to anything. No trust at all in this company. Please stop with this business immediately. You are making people only disappointed

Excellent services

Always in point with delivery but could improve more on wider product and reviews costs as well

It was very good experience ordering…

It was very good experience ordering with FNP.

RoyalIndia · 2 reviews · Experienced 2026-07-20 · Posted 2026-07-20

Good experience 😊

kaberi choudharyIndia · 2 reviews · Experienced 2026-07-20 · Posted 2026-07-20

The service was very good.

Cheshta MahindruIndia · 2 reviews · Experienced 2026-07-13 · Posted 2026-07-20

Very helpful

f. alaliUnited Arab Emirates · 1 review · Experienced 2026-07-18 · Posted 2026-07-18

Today my experience was great and unique

Today my experience was great and excellent as i had an issue that wanted to postponed delivery as my friend traveled, Amer f&b staff who understood my issue and helped me with my request in changing date.. Really appreciate 5 star serve provided by Amer, and thanks to f&b for hiring such professional and amazing staff...

Jyoti DagarUnited Arab Emirates · 1 review · Experienced 2026-07-15 · Posted 2026-07-16

Absolutely Terrible Experience

Absolutely Terrible Experience – Never Ordering from FNP Again I placed an order the night before my mother's birthday and paid extra for a fixed-time delivery because my elderly parents sleep early, and I specifically needed the delivery before 5:00 PM IST. What is unacceptable is that FNP never informed me that they were unable to fulfill my order. I only discovered something was wrong because I checked the order status myself and saw it was "On Hold." Had I not contacted customer support, I genuinely believe no one would have informed me that my order wasn't going to be delivered. When I contacted support, I was simply told that the selected time slot was "not possible" and then informed that delivery wasn't possible at all on my mother's birthday. The only option offered was full-day delivery the next day, which is completely pointless for a birthday celebration. By then, it was already too late for me to place an order with another company because I had trusted FNP and paid a premium for a guaranteed fixed-time delivery. To make matters even worse, after cancelling the order, FNP automatically refunded my MONEY as FNP Cash without asking for my consent. I had to argue with customer support just to get my refund processed back to my original debit card. Only after repeated requests and complaints was my refund request finally escalated, and I was then told it would take 7–10 working days to receive my own money back. - FNP failed to deliver a service that I paid extra for. - FNP never proactively informed me about the issue. I had to discover the problem myself. - I lost the opportunity to order from another vendor. - My mother's birthday surprise was completely ruined. - My money was initially held as store credit instead of being refunded to my original payment method. Offering a free cake for the next day or extra FNP Cash does not fix the fact that you ruined an important family occasion. This experience reflects a complete lack of professionalism, communication, and customer care. I will never use FNP again and cannot recommend them to anyone who is relying on them for an important occasion. If you promise fixed-time delivery and charge extra for it, you should honor that commitment—or at the very least, inform your customer immediately instead of waiting for them to discover the problem themselves.

Raj VermaUnited Arab Emirates · 8 reviews · Experienced 2026-07-09 · Posted 2026-07-15

Stale dry fruits and unreasonable 48-hours complaint policy

I regularly receive gifts from FNP, but this time the experience was unacceptable. A Bateel gift box containing four bottles of dry fruits arrived, and two of them were stale. After consuming them, I experienced stomach upset. I reported the issue to FNP, only to be told that they accept quality complaints only within 48 hours of delivery. This policy makes no sense for gifts. The recipient often doesn’t even know when the item was delivered, let alone open and consume everything within two days. If FNP expects customers to finish all edible gifts within 48 hours just to qualify for support, it shows a serious gap in their quality assurance and customer care processes. Update-1 (15 July 2026): After I posted this review, FNP publicly asked me to provide the order number. However, the order number (4511416) and its screenshot had already been included in my complaint, and FNP had acknowledged it in their earlier email responses before rejecting my complaint based on their 48-hour policy. I have now also provided the expiry date requested. The products remain available for collection and inspection, and I am awaiting the outcome of their quality investigation. I will update this review again based on how the matter is ultimately resolved.

JOJO P JOYUnited Arab Emirates · 1 review · Experienced 2026-07-10 · Posted 2026-07-10

Excellent service.

Manish SainiIndia · 1 review · Experienced 2026-07-09 · Posted 2026-07-09

Excellent customer service

renz quintosUnited Arab Emirates · 1 review · Experienced 2026-07-07 · Posted 2026-07-07

I am extremely disappointed with my…

I am extremely disappointed with my experience. I placed my order in good faith, expecting to receive exactly what was promised. Instead, what I received was completely different from my expectations, and the way my complaint was handled made the situation even worse. As a customer, I expect honesty, transparency, and accountability. Unfortunately, I experienced the opposite. It felt as though my concerns were ignored, and I was left questioning whether the company genuinely values its customers after the sale. This is not how a reputable business should treat its customers. When people spend their hard-earned money, they deserve to receive what they paid for and to be treated with respect if something goes wrong. I sincerely hope the company takes responsibility for this issue and resolves it properly. Until then, I cannot recommend this company based on my experience. I am sharing this review to warn other potential customers to exercise caution and to encourage the company to improve its customer service and business practices...