Ferns N Petals offer online flower, cake & gift delivery in across UAE
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Is fnp.ae legit?
fnp.ae (www.fnp.ae) has a 3.6 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 31% give 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being supportive, polite, and exceptionally patient when helping individuals complete their online purchases. People consistently note that arranging gifts and cakes is smooth, while the overall service remains reliable and efficient.
Some reviewers were not happy with unexpected delivery delays, missing items, and orders arriving significantly later than scheduled. Others faced extreme difficulties trying to reach customer support for assistance when urgent problems occurred. Consumers also mentioned that getting timely responses or proper follow-up assistance from agents was exceptionally frustrating.
Auto-generated from all reviews of this business. For reference only.
Had a payment issue but Krutika was a huge help.
She proactively called me when she noticed the payment wasn't going through and she stayed on the call with me till the issue was sorted, guiding me all along.
A huge thank you, Krutika!
Reply from fnp.ae2026-06-27
Dear RK,
Thank you for your wonderful feedback. We are delighted to hear that Krutika was able to assist you and provide proactive support in resolving your payment concern. We truly appreciate your kind words and will make sure to share your appreciation with Krutika.
We look forward to serving you again.
Regards,
Team fnp.ae
Amazing service and customer service . I want to thanks Surendra for making my experience easy and amazing
Reply from fnp.ae2026-06-27
Dear Jeannette,
Thank you for your wonderful feedback. We are delighted to hear that you had an amazing experience with FNP and that Surendra was able to assist you and make your experience smooth and easy. We will surely share your kind words and appreciation with Surendra.
We truly appreciate your support and look forward to serving you again.
Regards,
Team fnp.ae
I had the worst experience with FNP today. I had placed an order for a midnight delivery, and it was neither delivered on time nor was I informed in advance that it wouldn't be. I was left waiting with zero communication, and when I followed up, I was given one excuse after another.
I would strongly advise everyone to avoid FNP. Their service quality has deteriorated significantly, and you will end up wasting your time and energy chasing them. Please explore other gifting platforms — don't make the same mistake I did.
Reply from fnp.ae2026-06-27
Dear Berna,
We sincerely apologize for the disappointing experience you had. We understand how frustrating it must have been to wait for your midnight delivery without receiving timely updates or prior communication regarding the delay. We regret the inconvenience caused and understand your disappointment with the overall experience. Your feedback is valuable to us and has been shared with the relevant teams to help us improve our services.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
Completely disappointing experience. The flowers were ordered for my birthday, but they arrived already dried out and essentially dead. By the next day, all the petals had fallen off.
It’s honestly shameful for a company to deliver bouquets in such poor condition. I would absolutely not recommend this company.
There are many smaller businesses that provide much better quality and service — I strongly suggest ordering from them instead. FNP is a large company, and it feels like they don’t really care about their suppliers or the level of service being delivered.
I would not recommend ordering from this company.
Reply from fnp.ae2026-06-27
Dear Lana,
We sincerely apologize for the disappointing experience you had. We understand how upsetting it must have been to receive flowers for your birthday that did not meet the expected freshness and quality standards. We regret that the bouquet did not arrive in the condition expected for such a special occasion. Your feedback is valuable to us and has been shared with the relevant teams to help us improve our services.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
Great customer service! Surendra was super helpful
Great customer service!
Reply from fnp.ae2026-06-27
Dear Tamara,
Thank you for your wonderful feedback. We are delighted to hear that you had a great experience with our customer service and that Surendra was able to assist you and provide helpful support. We will surely share your kind words and appreciation with Surendra.
We truly appreciate your support and look forward to serving you again.
Regards,
Team fnp.ae
Extremely disappointing experience with FNP.
I ordered a cake and flowers for my grandmother’s birthday from UAE, trusting FNP to deliver on time for such an important occasion. Unfortunately, the order was not delivered at all—even after the birthday passed.
I kept tracking the order and chatting with the chatbot, but there was no proper update or resolution. Because I believed the delivery would happen, I didn’t even call my grandmother to wish her, planning to speak once the surprise was delivered. The day passed, the surprise was ruined, and the emotional damage cannot be explained.
This wasn’t just a product—it was about emotions and trust. FNP failed completely on both service and responsibility. Next day when i spoke with a customer service she informed they will arrange ASAP ,after sometime i received a mail ,order got cancelled .
I would not recommend FNP for anyone ,very bad service provider
Reply from fnp.ae2026-06-27
Dear Customer,
We sincerely apologize for the extremely disappointing experience you had. We understand how upsetting it must have been, especially as the order was meant to be a special birthday surprise for your grandmother. We regret that the order was not delivered as expected, the lack of timely updates, and the inconvenience caused due to the cancellation after the occasion had passed. We truly understand that such gifts carry emotional value, and we regret not meeting your expectations. Your feedback is valuable to us and has been shared with the relevant teams to help us improve our services.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
Great Experience.
I oftern use their servir, i am happy with it
Reply from fnp.ae2026-06-27
Dear Customer,
Thank you for your wonderful feedback. We are delighted to know that you have been regularly using our services and are happy with your experience. Your continued trust and support mean a lot to us.
We truly appreciate your kind words and look forward to serving you again.
Regards,
Team fnp.ae
Dear Marcelle,
Thank you for your feedback. We are glad to hear that you had a good experience with our WhatsApp service. Your appreciation means a lot to us, and we will continue working to provide a smooth and convenient customer experience.
We truly appreciate your support and look forward to serving you again.
Regards,
Team fnp.ae
Everything went wrong because of this useless people. They are liars. They say they delivered when item was not even shipped. Don’t believe them. There are many other local suppliers who can do a better job
Reply from fnp.ae2026-06-27
Dear Biju,
We sincerely apologize for the disappointing experience you had. We understand your frustration regarding the order status and the concerns raised about the delivery updates. We regret the inconvenience caused and assure you that this is not the level of service we strive to provide. Your feedback is valuable to us and has been shared with the relevant teams to help us improve our services.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
Extremely disappointing experience with FNP
I ordered a cake and flowers for a special birthday surprise and made sure to provide the correct restaurant address. I was physically present at the location, waiting — yet the order was never delivered.
Their excuse was that the “recipient was unreachable,” which is completely false. I was there the entire time, and no one called me. This could have been easily resolved with a simple phone call.
What made it worse:
They completely missed the promised delivery time
No effort to contact the sender
Customer service kept repeating the same excuses
They refused to cancel or refund
Offered redelivery at midnight or the next day, which is unacceptable for a time-sensitive occasion
This completely ruined a birthday surprise.
Very poor service, lack of accountability, and no proper customer support. I would not recommend using them if you expect reliability.
Still waiting for a proper resolution and refund.
order #4304932
Reply from fnp.ae2026-06-27
Dear Hend,
We sincerely apologize for the disappointing experience you had. We understand how frustrating and upsetting it must have been, especially for a special birthday surprise where timely delivery was important. We regret the missed delivery expectations, the communication gaps, and the inconvenience caused while trying to get a resolution. This is certainly not the experience we strive to provide. Your feedback is valuable to us and has been shared with the relevant teams to help us improve our services.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
I had a great experience thanks to Rhoby. He was very helpful and friendly throughout the entire process, making it easy and pleasant to place my order. He took the time to assist me properly and ensured everything was handled smoothly. The quality of the product was excellent and definitely worth the price. Highly appreciate his outstanding service!
Reply from fnp.ae2026-06-27
Dear Shihabudheen,
Thank you for your wonderful feedback. We are delighted to hear that Rhoby was able to assist you and make your ordering experience smooth and pleasant. We truly appreciate your kind words about his helpful and friendly service, and we will surely share your appreciation with Rhoby.
We are also happy to know that you were satisfied with the product quality and your overall experience. We look forward to serving you again.
Regards,
Team fnp.ae
Dear Hamad,
Thank you for your wonderful feedback. We are delighted to know that you had a very good experience with FNP. Your appreciation means a lot to us and motivates our team to continue providing the best service to our customers.
We truly appreciate your support and look forward to serving you again.
Regards,
Team fnp.ae
Service is fast and easy..thanks Rhoby for the assistance 😊
Reply from fnp.ae2026-06-27
Dear Demae,
Thank you for your wonderful feedback. We are delighted to hear that you found our service fast and easy. We are glad that Rhoby was able to assist you and make your experience smooth and convenient. We will surely share your kind words and appreciation with Rhoby.
We truly appreciate your support and look forward to serving you again.
Regards,
Team fnp.ae
I order from fnp.ae every year for my sister’s birthday and cannot fault them. The service is always excellent. I had an issue placing my order but then had an immediate call from Rhoby who helpfully assisted with my purchase making it a smooth transaction. I wouldn’t use any other delivery service it is 10/10, thank you fnp.ae!
Reply from fnp.ae2026-06-27
Dear Pam,
Thank you for your wonderful feedback. We are delighted to know that you have been choosing FNP for your sister’s birthday celebrations every year and that you continue to have a great experience with us. We are glad that Rhoby was able to assist you promptly and make your ordering process smooth and hassle-free.
We truly appreciate your trust and kind words, and we will surely share your appreciation with Rhoby. We look forward to serving you again.
Regards,
Team fnp.ae
There was an issue with paying my order online and Rhoby was proactive in calling me and assisted with sending a payment link and apologised for the issue.
Reply from fnp.ae2026-06-27
Dear Erika,
Thank you for your wonderful feedback. We are delighted to hear that Rhoby was able to proactively assist you with the payment concern and make the process smooth by providing the required support. We truly appreciate your kind words and will surely share your appreciation with Rhoby.
We look forward to serving you again.
Regards,
Team fnp.ae
I have been using FnP for many years Today Easter Sunday sent my Son some Easter chocolate they were delighted said chocolate absolutely delicious
Always the best quality with everything. Today slight delay with delivery due to the current situation in middle east. The chocolate bunnies and friend brought a smile to my son and his wife's faces in this stressful time. Thank you FnP
Reply from fnp.ae2026-06-27
Dear Fernabranca,
Thank you for your wonderful feedback. We are delighted to know that you have been trusting FNP for many years and that the Easter chocolates brought happiness to your son and his family. We are glad to hear that they enjoyed the quality and taste of the product.
We truly appreciate your continued support, understanding, and kind words. It means a lot to us, and we look forward to creating many more special moments for you in the future.
Regards,
Team fnp.ae
i want to thank you for assisting of your staff but i didn’t ask his name actually his very kind service and helpful have a great day
Reply from fnp.ae2026-06-27
Dear Zhjean_Marie,
Thank you for your kind feedback. We are delighted to hear that you had a positive experience with our team member and that you received helpful and kind assistance. We truly appreciate you taking the time to share your appreciation.
We will surely share your feedback with the team, and we look forward to serving you again.
Regards,
Team fnp.ae
Seamless ordering process and specials thanks to Rhoby for solving a glitch and helping with additional discounts which made my day
Reply from fnp.ae2026-06-27
Dear Sudeep,
Thank you for your wonderful feedback. We are delighted to hear that you had a seamless ordering experience and that Rhoby was able to assist you in resolving the issue and provide the required support. We truly appreciate your kind words and will surely share your appreciation with Rhoby.
We are glad to know that his assistance made your experience better. We look forward to serving you again.
Regards,
Team fnp.ae
Dear MS,
Thank you for your wonderful feedback. We are delighted to hear that you had a great experience with our service. We truly appreciate your kind words and will make sure to share your appreciation with Rhoby.
We look forward to serving you again.
Regards,
Team fnp.ae
Rhoby was very efficient in guiding throughout the ordering process. Looking forward to a seamless delivery!
Reply from fnp.ae2026-06-27
Dear Hozaifa,
Thank you for your wonderful feedback. We are delighted to hear that Rhoby was able to efficiently guide you throughout the ordering process and make your experience smooth and convenient. We will surely share your kind words and appreciation with Rhoby.
We look forward to delivering a seamless experience and serving you again.
Regards,
Team fnp.ae
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