Ferns N Petals offer online flower, cake & gift delivery in across UAE
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Is fnp.ae legit?
fnp.ae (www.fnp.ae) has a 3.6 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 31% give 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being supportive, polite, and exceptionally patient when helping individuals complete their online purchases. People consistently note that arranging gifts and cakes is smooth, while the overall service remains reliable and efficient.
Some reviewers were not happy with unexpected delivery delays, missing items, and orders arriving significantly later than scheduled. Others faced extreme difficulties trying to reach customer support for assistance when urgent problems occurred. Consumers also mentioned that getting timely responses or proper follow-up assistance from agents was exceptionally frustrating.
Auto-generated from all reviews of this business. For reference only.
Several options and great Customer care and follow up.
Thank you Robby for your quick and effective support.
Reply from fnp.ae2026-06-27
Dear Hayat,
Thank you for your wonderful feedback. We are delighted to hear that you appreciated our product options, customer care, and follow-up support.
We truly appreciate your kind words and will surely share your appreciation with Robby for providing quick and effective assistance. Your support means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
Dear DoHa,
Thank you for your feedback. We are delighted to hear that Mr. Rhoby was able to assist you with your payment concern and provide the required support.
We truly appreciate your kind words and will surely share your appreciation with Rhoby. Your satisfaction means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
Rhoby helped me in processing my stuck payment, they were very helpful and polite, guided me correctly with the right payment link. The whole process was smooth and great.
Absolutely helpful resource and surely a rockstar.
Reply from fnp.ae2026-06-27
Dear Revathy,
Thank you for your wonderful feedback. We are delighted to hear that Rhoby assisted you with your payment concern and guided you with the correct solution, making the process smooth and hassle-free.
We truly appreciate your kind words and your appreciation of Rhoby’s helpful and polite approach. We will surely share your feedback with him.
Your support means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
I like their support I like how they help very easy to go through very friendly. Rhoby helped very well appreciated.
Reply from fnp.ae2026-06-27
Dear Joe,
Thank you for your wonderful feedback. We are delighted to hear that you had a smooth and friendly experience with our support team.
We truly appreciate your kind words and will surely share your appreciation with Rhoby for providing helpful assistance. Your satisfaction means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
Its a good platform, easygoing and cooperative staff like Rhoby.
Reply from fnp.ae2026-06-27
Dear Robina,
Thank you for sharing your positive feedback with us. We are delighted to know that you had a good experience with our platform and found our service easy and convenient.
We truly appreciate your kind words about Rhoby and will make sure your appreciation is shared with him. Feedback like yours motivates our team to continue providing helpful and customer-focused support.
Thank you for choosing fnp.ae, and we look forward to serving you again.
Regards,
Team fnp.ae
Hi good day, I'm Ron from AbuDhabi and i would like to give a 5 star customer service rates to Mr. Rhoby for his excellent customer service he patiently help me to place my order until i finished it and also he's the one who personally call me for the assistant i need great service Mr. Rhoby i hope all the employees are have the same altitude like you.
Well , they have great customer service , helping you in choosing the right items and make everything very easy for you to purchase , the products are very good quality exactly as I was expecting .
Subject: Formal Complaint – Non-Delivery of Order and Request for Full Refund
Dear Customer Service,
I am writing to submit a formal complaint regarding the extremely poor service I experienced with my recent order.
I placed an order for International Women’s Day (8 March) and paid high delivery charges for a specific delivery date and time. However, the order was not delivered at all, and what is even more unacceptable is that no one from your company contacted me to inform me, explain the delay, or provide any update.
For an international occasion such as Women’s Day, delivery timing is critical. Your failure to deliver the order completely defeats the purpose of the service.
Unfortunately, this is not the first time I have experienced such issues with your company. FNP repeatedly charges customers significant delivery fees but fails to provide the promised service, leaving customers under stress and ignoring calls and inquiries.
This level of service is unacceptable and unprofessional.
Therefore, I formally request the following:
1. Immediate full refund of the order amount including delivery charges to my original payment method.
2. Written confirmation of the refund.
Please note that under UAE consumer protection regulations, charging for a service that was not provided is a violation of consumer rights. If this matter is not resolved immediately, I will proceed with filing an official complaint with the relevant consumer protection authorities in the UAE, requesting investigation and penalties for failure to deliver paid services.
I expect your urgent response and refund without delay.
Reply from fnp.ae2026-06-27
Dear Alia,
We sincerely apologize for the extremely disappointing experience you had. We understand how frustrating it must have been, especially for an important occasion like International Women’s Day, where timely delivery and proper communication are very important. We regret the inconvenience caused due to the non-delivery of your order and the lack of timely updates.
Your feedback is valuable to us and has been shared with the relevant teams to help us improve our services and ensure a better experience for our customers.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
Rhoby assisted me with placing my order on FNP and made the whole process smooth and efficient. Was helpful, responsive, and ensured that everything was completed as quickly as possible. I really appreciated her effort in helping finalise the order and making sure it was processed at the earliest. Great support and a pleasant experience overall.
It was my first time placing an order, and I’m really happy with the overall experience. The process was smooth, and everything was handled very professionally. Special thanks to Rhobby for his kind assistance in helping me reschedule my order and making sure it was delivered to me today. I truly appreciate the effort and great customer service. Definitely a thumbs up, and I look forward to ordering again in the future! 👍
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