Ferns N Petals offer online flower, cake & gift delivery in across UAE
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Is fnp.ae legit?
fnp.ae (www.fnp.ae) has a 3.6 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 31% give 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being supportive, polite, and exceptionally patient when helping individuals complete their online purchases. People consistently note that arranging gifts and cakes is smooth, while the overall service remains reliable and efficient.
Some reviewers were not happy with unexpected delivery delays, missing items, and orders arriving significantly later than scheduled. Others faced extreme difficulties trying to reach customer support for assistance when urgent problems occurred. Consumers also mentioned that getting timely responses or proper follow-up assistance from agents was exceptionally frustrating.
Auto-generated from all reviews of this business. For reference only.
Deflated balloons, poor customization, and shockingly bad customer service
Ordered customised balloons for a late-evening delivery (BD surprise early next morning), only to wake up and find half of the balloons deflated on the floor. For a company selling celebration setups, that alone is bad enough — but unfortunately, it wasn’t the only issue.
Multiple balloons had my husband’s name spelled incorrectly, & custom stickers were badly attached / peeling.
What made the experience even worse was the response from customer service. Leo was completely unapologetic, dismissive, and utterly unhelpful. His response was: the balloons “normally last 8 hours” -which, for everyone’s info, is not stated anywhere on their website.
This was meant to be a special birthday moment, and instead it was major let down.
If you’re ordering for anything important for your special moment, I would strongly think twice.
Reply from fnp.ae2026-06-27
Dear Olga,
We sincerely apologize for the disappointing experience you had. We understand how upsetting it must have been to see the customized balloons not meeting the expected quality, especially for a special birthday surprise. We regret the issues with the balloon condition, customization details, and the experience you had while seeking support from our team. This is certainly not the level of service we strive to provide. Your feedback is valuable to us and has been shared with the relevant teams to help us improve our services.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
I had a great experience with FNP. The service was quick, and the billing was transparent. Rhoby is one of the best customer services any company will have, indeed. The service was quick, and the billing was transparent and I do not doubt that I will come back. Thank you @Rhoby
Reply from fnp.ae2026-06-27
Dear Faten,
Thank you for your wonderful feedback. We are delighted to hear that you had a great experience with FNP and that you found our service quick and transparent. We truly appreciate your kind words about Rhoby and will surely share your appreciation with him.
Your trust and support mean a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
For the flowers 5🌟 ,for delivery 3
They always charge extra money for fixed delivery time and never delivers on time.
Then why to ask for more money
Reply from fnp.ae2026-06-27
Dear Seda,
We sincerely apologize for the inconvenience caused. We understand your concern regarding the fixed-time delivery charges and the delay in delivery despite selecting this service. We regret that the experience did not meet your expectations, and we truly appreciate your feedback as it helps us improve our services.
We are glad to know that you were satisfied with the flowers, and we hope to have the opportunity to provide you with a better experience in the future.
Regards,
Team fnp.ae
The cake was milkish and creamy. I for one don’t like fluffy cakes so it wasn’t fluffy as per my preference and that cake was for my girlfriend’s Birthday/engagement.
Thank you FNP.AE
Reply from fnp.ae2026-06-27
Dear Kouete,
Thank you for your feedback. We are glad to hear that you enjoyed the cake and that it added a special touch to your girlfriend’s birthday and engagement celebration. We truly appreciate you choosing FNP for your special moments.
Your support means a lot to us, and we look forward to serving you again for more memorable occasions.
Regards,
Team fnp.ae
I had a great experience with Ferns N Petals thanks to Robhy. He assisted me very well throughout the process, showed excellent customer service, and was extremely patient with me. What I really appreciated was that they even applied a discount automatically, which made the experience even better. Highly recommended!
Reply from fnp.ae2026-06-27
Dear Karen,
Thank you for your wonderful feedback. We are delighted to hear that you had a great experience with FNP and that Robhy was able to assist you throughout the process with patience and excellent support. We truly appreciate your kind words and will surely share your appreciation with Robhy.
We are glad to know that the service and the added support made your experience even better. Thank you for recommending us, and we look forward to serving you again.
Regards,
Team fnp.ae
Thank you Rhoby! I really appreciate your assistance with my order. Your support was efficient and very helpful. Thank you for your excellent service.
Reply from fnp.ae2026-06-27
Dear Camille Rose,
Thank you for your wonderful feedback. We are delighted to hear that you had an excellent experience and that Rhoby was able to assist you efficiently and make your ordering process smooth and helpful. We will surely share your kind words and appreciation with Rhoby.
We truly appreciate your support and look forward to serving you again.
Regards,
Team fnp.ae
First, the official website is responsive and easy to navigate.
So i was browsing for some gifts for my wife's birthday. When i was about to check out, i left my order hanging due to an urgent call at work. Because of it, i actually forgot the whole birfthday gift thing.
Fortunately, FNP gave me a call to remind me of my pending order. A guy named Rhoby assisted me through that call. He is courteous and polite, also gave me a huge discount coupon! Big thanks to this man! You're awesome!
Flowers look fresh, the cake tastes awesome. And delivered at almost the exact time you need. I am a fan. Amazing.
Reply from fnp.ae2026-06-27
Dear David,
Thank you for your wonderful feedback. We are delighted to hear that you had a great experience with FNP and that our service helped you complete your order smoothly. We are glad that Rhoby was able to assist you proactively, provide helpful support, and make your experience even better. We will surely share your kind words and appreciation with Rhoby.
We are also happy to know that you loved the freshness of the flowers, the taste of the cake, and the delivery experience. Your trust and support mean a lot to us, and we look forward to creating more special moments for you.
Regards,
Team fnp.ae
Have used them many times over the years. Last 14 months getting worse, late deliveries, or not delivered at all. Used to give them five stars but not unfortunately a one star
Reply from fnp.ae2026-06-27
Dear Mark,
We sincerely apologize for the disappointing experience you have had. We truly appreciate your continued trust and support over the years, and we regret that our service in recent times has not met the expectations you have from us. We understand your concerns regarding delayed or missed deliveries, and we assure you that your feedback is valuable to us and has been shared with the relevant teams for improvement.
We appreciate you bringing this to our attention and hope to have the opportunity to provide you with the experience you once enjoyed with FNP.
Regards,
Team fnp.ae
Their website showed a photo of around 30 flowers which I bought to send to my friend for her birthday. After I bought this bouquet, FNP have told me they are only sending 7 flowers. Misleading advertisement that appears to be designed to trick customers and they don't even try to fix it! Stay away.
Reply from fnp.ae2026-06-27
Dear Sabrin,
We sincerely apologize for the disappointment caused. We understand how important it is for a gift, especially for a birthday, to match the expectations created while placing the order.
We regret any confusion regarding the product representation and the number of flowers received. Your feedback has been shared with the relevant teams to review the product details and ensure clearer communication for our customers.
We truly appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.
Regards,
Team fnp.ae
On my behalf, I would like to express my sincere thanks and appreciation to the NFP Gifts app and to Mr. Rhoby for his dedication and outstanding professionalism. Mr. Rhoby’s manner was extremely courteous, highly cooperative, and patient at every stage of the service. Such gracious behavior reflects a high level of professionalism in your organization and makes NFP the ideal first choice for customers.
We thank you for this excellent performance and wish you continued success and distinction — positive experiences like these build customer trust and contribute to spreading your name with honor.
Reply from fnp.ae2026-06-27
Dear Golden Rose,
Thank you for your wonderful feedback and appreciation. We are truly delighted to hear about your positive experience with FNP and the support provided by Mr. Rhoby.
Your kind words about Rhoby’s professionalism, patience, and courteous assistance mean a lot to us. We will surely share your appreciation with him. Feedback like yours motivates our team to continue delivering exceptional customer experiences.
Thank you for your trust and support. We look forward to serving you again.
Regards,
Team fnp.ae
Very easy to order a cake from FNP. The process is smooth & I also got a good discount from them a call from Rhoby which made it even better.
Reply from fnp.ae2026-06-27
Dear Luch,
Thank you for your wonderful feedback. We are delighted to hear that you had a smooth and easy ordering experience with FNP. We are glad that Rhoby’s call and assistance made your experience even better.
We truly appreciate your kind words and will surely share your appreciation with Rhoby. Your support means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
Rhoby was excellent in managing the order by facilitating what I have asked for , much appreciated …
Reply from fnp.ae2026-06-27
Dear HK,
Thank you for your wonderful feedback. We are delighted to hear that Rhoby provided excellent support and managed your order as per your requirements.
We truly appreciate your kind words and will surely share your appreciation with Rhoby. Your satisfaction means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
I appreciate the call from Rhoby when I was having issues with my order. He was very helpful and quickly corrected the problem. 5stars for service.
Reply from fnp.ae2026-06-27
Dear David,
Thank you for your wonderful feedback. We are delighted to hear that Rhoby was able to assist you when you faced an issue with your order and quickly resolve it.
We truly appreciate your 5-star rating and kind words. We will surely share your appreciation with Rhoby. Your satisfaction means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
Saeed Zian was superbly helpful. he had great knowlegde about the products. Helped me to navigate the website and select product. Wonderful experience!!
Reply from fnp.ae2026-06-27
Dear Charmaine,
Thank you for your wonderful feedback. We are delighted to hear that Saeed Zian provided excellent support and helped you navigate the website and select the right product.
We truly appreciate your kind words about his product knowledge and helpful approach. We will surely share your appreciation with Saeed Zian.
Your satisfaction means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
Rhoby assisted with completing the transaction as the site was having concerns.
Reply from fnp.ae2026-06-27
Dear Anjana,
Thank you for your feedback. We are delighted to hear that Rhoby assisted you in completing your transaction and helped make the process easier despite the website concerns.
We truly appreciate your kind words and will surely share your appreciation with Rhoby. Your support means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
Dear Dana,
Thank you for your wonderful feedback. We are delighted to hear that you had an excellent experience and appreciated the quick service provided by Rhoby.
We truly appreciate your kind words and will surely share your appreciation with Rhoby. Your support means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
It was really pleasing, and customer service was good. Rhoby was very helpful and helped with discounts and ordering
Reply from fnp.ae2026-06-27
Dear Kk,
Thank you for your wonderful feedback. We are delighted to hear that you had a pleasing experience with our customer service and that Rhoby was able to assist you with your order and discounts.
We truly appreciate your kind words and will surely share your appreciation with Rhoby. Your satisfaction means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
A very honest and efficient company. We needed to cancel our holiday and order due to recent geopolitical issues. They are highly understanding and refunded us the full amount in few days. The staff is admirable and full of integrity indeed. Long live your company and God bless UAE.
Reply from fnp.ae2026-06-27
Dear B B,
Thank you for your wonderful feedback and kind words. We are truly grateful for your appreciation and are glad to hear that our team was able to assist you with your cancellation and refund request smoothly.
We understand that unexpected situations can arise, and we are happy that our support team could provide the assistance and understanding you needed during this time.
Your trust and appreciation mean a lot to us. We look forward to serving you again in the future.
Regards,
Team fnp.ae
It was great and Rhoby did an amazing job making sure all went well with the order
Reply from fnp.ae2026-06-27
Dear Emma,
Thank you for your wonderful feedback. We are delighted to hear that you had a great experience and that Rhoby ensured everything went smoothly with your order.
We truly appreciate your kind words and will surely share your appreciation with Rhoby. Your support means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
Rhoby was very respectful and helpful. He solved the problem within minutes and was very nice
Reply from fnp.ae2026-06-27
Dear Elaria,
Thank you for your wonderful feedback. We are delighted to hear that Rhoby was respectful, helpful, and able to resolve your concern quickly.
We truly appreciate your kind words and will surely share your appreciation with Rhoby. Your satisfaction means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
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