Ferns N Petals offer online flower, cake & gift delivery in across UAE
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Is fnp.ae legit?
fnp.ae (www.fnp.ae) has a 3.6 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 31% give 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being supportive, polite, and exceptionally patient when helping individuals complete their online purchases. People consistently note that arranging gifts and cakes is smooth, while the overall service remains reliable and efficient.
Some reviewers were not happy with unexpected delivery delays, missing items, and orders arriving significantly later than scheduled. Others faced extreme difficulties trying to reach customer support for assistance when urgent problems occurred. Consumers also mentioned that getting timely responses or proper follow-up assistance from agents was exceptionally frustrating.
Auto-generated from all reviews of this business. For reference only.
I was very disappointed with my experience today. The flowers I initially received were of poor quality. When I requested a replacement, the new bouquet was even worse. I expected much better service and quality from FNP. This experience has been very disappointing, and I hope you will address this issue and provide a proper resolution.
Reply from fnp.ae2026-07-03
Dear Aida,
We sincerely apologize for the disappointing experience you had. We understand how upsetting it must have been to receive flowers that did not meet your expectations, and we regret that the replacement bouquet also fell short of the quality you deserved.
Please share your order number with us at [email protected] or via WhatsApp at +971 56 311 4488. Our team will investigate the matter on priority and work towards resolving it as quickly as possible.
Regards,
Team fnp.ae
Worst experience I have ever had! I payed for express delivery, wasn’t delivered. Tried to reach out to customer service, they keep declining my call, rescheduled for 2 hours later without notification. Then I tried to cancel order but they keep ignoring me. Will never ever deal with such unprofessional company.
Reply from fnp.ae2026-07-02
Dear Maryna,
We sincerely apologize for the disappointing experience you had. We understand how frustrating it must have been to experience a delay despite paying for express delivery, the difficulty in reaching our customer service team, and the inconvenience caused while trying to cancel your order. This is certainly not the experience we strive to provide.
Please share your order number with us at [email protected] or via WhatsApp at +971 56 311 4488. Our team will investigate the matter on priority and work towards resolving it as quickly as possible.
Regards,
Team fnp.ae
I received a gift hamper for my 6yrs old son. It was a get well soon kit delivery to hospital .The items and toys had stickers that it was purchased from day-to-day .It also had some cookies and biscuits which i was skeptical to use as I doubt they were also procured from after market shops.
Please be mindful regarding the quality of products that are being delivered especially for kids. Taking into consideration the high price being charged for hampers ,your team should not compromise on quality.
Reply from fnp.ae2026-07-02
Dear Preethi,
We sincerely apologize for the disappointing experience you had. We understand your concerns regarding the quality of the items included in the gift hamper, especially as it was intended for your young son during his hospital stay. We appreciate you bringing this to our attention, as the quality and safety of our products are extremely important to us.
Please share your order number with us at [email protected] or via WhatsApp at +971 56 311 4488. Our team will investigate the matter on priority and work towards resolving it as quickly as possible.
Regards,
Team fnp.ae
Order 4472774
Very disappointing experience.
I order on 19 June ok Father’s Day
Today I Fnp agent is called for delivery
Aa I already mentioned, I don’t need any delivery now
How y you guys can cal for delivery
I ordered a cake and paid through Tabby. One payment installment was already deducted from my account, but the cake was never delivered.
Despite multiple follow-ups, I have not received a proper resolution or refund. Charging a customer for an order that was not delivered is completely unacceptable.
I expect an immediate refund and better customer service. I would not recommend this service based on my experience.
Reply from fnp.ae2026-06-27
Dear Sushma,
We sincerely apologize for the disappointing experience you had. We understand how frustrating it must have been that your Father's Day order was not delivered and that you were contacted for delivery only after the occasion had passed. We also regret the inconvenience caused regarding the payment deduction and the delay in resolving your refund request. This is certainly not the experience we strive to provide.
Please share your order number with us at [email protected] or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
Extremely disappointed with FNP. Had a birthday gift delivery to the Philippines scheduled for 17th Jun 26. Received messages 3 days in advance saying packing as advertised was not available. Informed them to proceed with whatever can be managed. The gift was not delivered on the 17th. I have been following up since 3 days and neither the gift has been delivered nor has anyone contacted me with regards to the refund. FNP is completely unreliable and unprofessional.
Reply from fnp.ae2026-06-27
Dear Olga,
We sincerely apologize for the disappointing experience you had. We understand how frustrating it must have been that your birthday gift was not delivered as scheduled despite your confirmation to proceed with the available packaging. We also regret the lack of timely updates and the delay in addressing your refund concerns. This is certainly not the experience we strive to provide.
Please share your order number with us at [email protected] or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
I had an extremely disappointing…harassment and unprofessional manner
I had an extremely disappointing experience with FNP.ae and would strongly caution others before using their services.
I have placed an order through FNP.ae for a flower delivery in Amman Jordan. The order was not delivered as expected, the delivery status was inaccurate, and the product received did not match what was ordered.
What made the situation significantly worse was the way my complaint was handled. After raising a complaint through FNP.ae, I was contacted by a lady named Hala through a Jordanian WhatsApp number, who identified herself as the owner of a flower shop and claimed she was acting on behalf of FNP.ae to resolve the issue. Rather than following a formal customer service process, she attempted to persuade me to cancel my complaint and inform FNP.ae that the issue had been resolved. In return, she proposed handling the refund directly between herself and me, outside the official FNP.ae process.
When I refused, the communication became increasingly uncomfortable and inappropriate. I eventually had to block her number based on guidance received from customer service. After doing so, additional contact was made through other channels, including communication directed toward the receivers number in Amman .
I have shared the voice notes and WhatsApp messages with FNP.ae’s customer service team and requested a formal investigation into how my personal information was shared and how this situation was allowed to occur and till now no action has been taken!
As a customer, I expected a simple flower delivery service. Instead, I found myself dealing with a stressful situation involving harassments, repeated contact, poor complaint handling, and serious concerns regarding customer privacy and data protection.
Please refrain from using this website specially for any international deliveries as this can expose you to serious harassment and personal information disclose with unauthorized parties.
Reply from fnp.ae2026-06-27
Dear Grace,
We sincerely apologize for the distressing experience you had. We understand your concerns regarding the delivery issues, the handling of your complaint, and the repeated contact you received. We also regret the concerns you raised about your privacy and personal information. This is certainly not the experience we strive to provide, and we take such matters very seriously.
Please share your order number with us at [email protected] or WhatsApp us at +971563114488, and we will review the matter on priority, conduct a thorough investigation, and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
I ordered flowers worth 130 aed. The flowers were not fresh with petals already drooping. The picture on the website showed green leaves and ribbon and a decent presentation. What they received was nothing like the picture
Reply from fnp.ae2026-06-27
Dear Anahita,
We sincerely apologize for the disappointing experience you had. We understand how upsetting it must have been to receive flowers that were not fresh and did not match the presentation shown on our website. This is certainly not the experience we strive to provide.
Please share your order number with us at [email protected] or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
Dear Dr GT,
We sincerely apologize that your experience did not meet your expectations. We understand your disappointment and regret any inconvenience caused. This is certainly not the experience we strive to provide.
Please share your order number with us at [email protected] or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
Botched Delivery, Lack of accountability, Poor Customer Service.
Reply from fnp.ae2026-06-27
Dear Kiran,
We sincerely apologize for the disappointing experience you had. We understand your frustration regarding the delivery, the lack of accountability, and the customer service you received. This is certainly not the experience we strive to provide.
Please share your order number with us at [email protected] or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
Ridiculous CRM system , I tried placing order yesterday, payment was not accepted but debited from my account placed 2 order in a hope that 2nd time it will get through.
I got email payment failed both times .
Now occasion is over and they are delivering both orders today eating up my hard earn money .highly unexpected.
Although I have got emails order is cancel still it shows out for delivery.
Order ref: 7317400401
Order ref 73174004
Reply from fnp.ae2026-06-27
Dear Jagriti,
We sincerely apologize for the disappointing experience you had. We understand how frustrating it must have been to face payment issues, receive failed payment notifications, and then see the orders being processed for delivery after the occasion had already passed. We also regret the confusion regarding the order status and the inconvenience caused. This is certainly not the experience we strive to provide.
Please share your order number(s) with us at [email protected] or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
I send a gift to my mother in her BD she received a partially broken one and FNP simply did not response to my complaint it is not the first time they show i irreliability. So shameful
Reply from fnp.ae2026-06-27
Dear Dima,
We sincerely apologize for the disappointing experience you had. We understand how upsetting it must have been to know that the gift sent for your mother’s birthday arrived partially damaged, and we regret that your complaint was not addressed as expected. This is certainly not the experience we strive to provide.
Please share your order number with us at [email protected] or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
Worst-worthy experience by far!! I am a regular with F&P despite their 'above-market product pricing'; fast delivey only was (their) strong suit.
Strong suit stripped—charging the full amount for unavailable products for order number 4394574:
1. Golden Delight Rasmalai Eggless Cake- 12 Kg: INR2328.23
2 and 3. Personalized Initial Mug with Pink Carnations *2: INR2,040.80
4. Personalised Orchid Whispers: INR2066.63
⇀⇀ Total in AED: 263
--Receiver: Chocolate cake, no carnations, and mugs; missing personalized image but lousy orchid arrangements.
---After hounding the call center, a refund of AED10!!!
---In all fairness, an executive reached out about replacing ONLY THE CAKE, BUT NEVER INFORMED ME THAT MUGS AND PERSONALIZED IMAGES WOULD NOT BE DELIVERED.
------Customer care representatives are also not helpful!!!!
-----Cherry on top: no matter what options I select to connect to an agent on their customer care number—one ring and radio silence.
----Does this mean that they do not wish to respond and resolve?
MY SINCERE SUGGESTION: PLEASE CHECK BEFORE PAYING THE FULL AMOUNT.
Reply from fnp.ae2026-06-27
Dear Neha,
We sincerely apologize for the extremely disappointing experience you had. We understand how frustrating it must have been to receive an order that did not match your expectations, with multiple items missing, personalization concerns, and difficulties while trying to reach our customer support team. We also regret the inconvenience caused due to the refund and communication issues. This is certainly not the experience we strive to provide, especially for our regular customers.
Please share your order number with us at [email protected] or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
Yesterday I made order a cake for Kolkata but that cake was very sweet and feel like eating sugar.
And delivery time also too late and cake was too much dry from inside.
I don't aspect from fnp like this.
Reply from fnp.ae2026-06-27
Dear Rudra,
We sincerely apologize for the disappointing experience you had. We understand your concern regarding the delayed delivery and the quality of the cake received, including the taste and freshness issues. This is certainly not the experience we strive to provide, and we regret not meeting your expectations.
Please share your order number with us at [email protected] or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
Thank you Rhoby for your help in placing my order .
Reply from fnp.ae2026-06-27
Dear R K,
Thank you for your wonderful feedback. We are delighted to hear that Rhoby was able to assist you with placing your order and provide a smooth experience. We will surely share your kind words with Rhoby.
We truly appreciate your support and look forward to serving you again.
Regards,
Team fnp.ae
I was the recipient of flowers for my birthday delivered by fnp. The flowers were clearly not fresh- some petals fell off, most of them were wilted, some stems and leaves were rotted at the base. 2 days later they need to be thrown out.
Reply from fnp.ae2026-06-27
Dear Nadia,
We sincerely apologize for the disappointing experience you had. We understand how disappointing it must have been to receive flowers that were not fresh and did not meet the quality expected for your birthday celebration. This is certainly not the experience we strive to provide, and we regret the inconvenience caused.
Please share your order number with us at [email protected] or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
Rhoby helped me a lot, I received professional service.
Reply from fnp.ae2026-06-27
Dear Afra,
Thank you for your wonderful feedback. We are delighted to hear that Rhoby was able to assist you and provide professional service. We will surely share your kind words and appreciation with Rhoby.
We truly appreciate your support and look forward to serving you again.
Regards,
Team fnp.ae
Very poor service. No feedback on delivery. I ordered gift on Mother’s Day and day is about to over and no delivery made. Very poor gift platform in UAE . Better not to use this platform again
Reply from fnp.ae2026-06-27
Dear Mohd,
We sincerely apologize for the disappointing experience you had. We understand how frustrating it must have been to wait for your Mother’s Day gift delivery without receiving timely updates, especially for such an important occasion. This is certainly not the experience we strive to provide.
Please share your order number with us at [email protected] or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
Very bad service today , agents who doesn’t want to help at all . 3 hours calling them because my orders came broken or incomplete. Agents on the phone keeps hanging up the phone with very bad attitude also !
Reply from fnp.ae2026-06-27
Dear CEST. SAUVAGE,
We sincerely apologize for the disappointing experience you had. We understand how frustrating it must have been to receive broken or incomplete orders and face difficulties while trying to get assistance from our team. We also regret the inconvenience caused during your interactions with our customer support team. This is certainly not the experience we strive to provide.
Please share your order number with us at [email protected] or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
I ordered a cake and flowers to surprise my mom for her 84th birthday. The cake was smashed and not even readable and the flowers were wilting when the arriving. I tried to call the 056 number on the site, so I'd have time to fix it before the day was over, there was no one answer, I left a message. I also wrote an email to complain. I was told they would replace the flowers and cake (the next day, after my moms birthday was OVER) when I told them that was not acceptable, they offered me an 18% discount on my next order. I have been a customer of theirs for over 10 years and spent so much money, and this is what I have recieve in return for my loyalty. Not even a refund, which is the very least I would have expected. Needless to say, there are plenty of other companies I can give my business too.
Reply from fnp.ae2026-06-27
Dear Barbara,
We sincerely apologize for the disappointing experience you had. We understand how upsetting it must have been, especially while celebrating your mother’s 84th birthday, to receive a damaged cake and flowers that did not meet the expected quality. We also regret the delay in addressing your concern and understand your disappointment, particularly as a long-time valued customer. This is certainly not the experience we strive to provide.
Please share your order number with us at [email protected] or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
I’m extremely disappointed with the cake we ordered. It tasted bad, seemed not fresh, and the quality was far below expectations. Unfortunately, after eating it, four members of our family suffered food poisoning symptoms, which was very serious and upsetting. What should have been a happy occasion turned into a terrible experience. I would not recommend ordering from here, and I hope stricter hygiene and quality standards are taken seriously. Order 4348707
Reply from fnp.ae2026-06-27
Dear Nagham,
We sincerely apologize for the extremely disappointing experience you had. We understand how concerning it must have been to receive a cake that did not meet the expected quality standards and to hear about the health concerns you and your family experienced afterward. We take such feedback very seriously, and this is certainly not the experience we strive to provide.
Please share your order number with us at [email protected] or WhatsApp us at +971563114488, and we will review the matter on priority and investigate the concern thoroughly to work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
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