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fnp.ae

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关于 fnp.ae

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网站
www.fnp.ae
分类
家居与园艺
所在地
美国
状态
待认证
近 12 个月
104 条评价
差评回复率
97%(33/34 条)
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商家自述

Ferns N Petals 在阿联酋各地提供在线鲜花、蛋糕和礼品递送服务

以上内容由商家自行提供,未经平台核实。

fnp.ae靠谱吗?

fnp.ae(www.fnp.ae)在 OK.one 的综合评分为 3.6 分(满分 5 分),基于本站收录的 104 条用户评价,属于家居与园艺分类,口碑一般。评价两极分化:66% 给出 4 星及以上,同时 31% 打了 1 星;商家回复了 97% 的差评。数据最后更新于 2026-08-12。

评价综述

AI 生成

评估了 498 条评论,评论者对这家公司的体验非常好。顾客经常称赞敬业的员工在帮助个人完成网上购物时表现出的支持、礼貌和异常耐心。人们一致指出,安排礼物和蛋糕很顺利,而整体服务仍然可靠和高效。 一些评论者对意外的交货延迟、物品丢失以及订单比预定时间晚得多的情况感到不满意。当出现紧急问题时,其他人在试图联系客户支持寻求帮助时遇到了极大的困难。消费者还提到,从代理商那里得到及时答复或适当的后续帮助是非常令人沮丧的。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

轻松解决付款问题

遇到了付款问题,但克鲁蒂卡提供了巨大的帮助。 当她发现付款没有成功时,她主动给我打电话,并一直陪着我,直到问题得到解决,并一直指导我。 非常感谢你,克鲁蒂卡!

fnp.ae 回复2026-06-27

Dear RK, Thank you for your wonderful feedback. We are delighted to hear that Krutika was able to assist you and provide proactive support in resolving your payment concern. We truly appreciate your kind words and will make sure to share your appreciation with Krutika. We look forward to serving you again. Regards, Team fnp.ae

令人惊叹的服务和客户服务

令人惊叹的服务和客户服务。我要感谢 Surendra 让我的体验变得轻松而美妙

fnp.ae 回复2026-06-27

Dear Jeannette, Thank you for your wonderful feedback. We are delighted to hear that you had an amazing experience with FNP and that Surendra was able to assist you and make your experience smooth and easy. We will surely share your kind words and appreciation with Surendra. We truly appreciate your support and look forward to serving you again. Regards, Team fnp.ae

我在 FNP 经历过最糟糕的经历……

今天我在 FNP 经历了最糟糕的经历。我下了一个午夜送货的订单,但它既没有按时送达,也没有提前通知我不会按时送达。我在零沟通的情况下等待,当我跟进时,我得到了一个又一个借口。 我强烈建议大家避免 FNP。他们的服务质量明显下降,你最终会浪费时间和精力去追他们。请探索其他礼物平台——不要犯我犯过的同样的错误。

fnp.ae 回复2026-06-27

Dear Berna, We sincerely apologize for the disappointing experience you had. We understand how frustrating it must have been to wait for your midnight delivery without receiving timely updates or prior communication regarding the delay. We regret the inconvenience caused and understand your disappointment with the overall experience. Your feedback is valuable to us and has been shared with the relevant teams to help us improve our services. We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future. Regards, Team fnp.ae

完全令人失望的经历

完全令人失望的经历。这些花是为我生日订的,但送来时已经干了,基本上已经死了。到了第二天,所有的花瓣都落光了。 老实说,对于一家公司来说,在如此糟糕的条件下提供花束真是可耻的。我绝对不会推荐这家公司。 有许多较小的企业提供更好的质量和服务——我强烈建议从他们那里订购。 FNP 是一家大公司,感觉他们并不真正关心他们的供应商或所提供的服务水平。 我不建议从这家公司订购。

fnp.ae 回复2026-06-27

Dear Lana, We sincerely apologize for the disappointing experience you had. We understand how upsetting it must have been to receive flowers for your birthday that did not meet the expected freshness and quality standards. We regret that the bouquet did not arrive in the condition expected for such a special occasion. Your feedback is valuable to us and has been shared with the relevant teams to help us improve our services. We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future. Regards, Team fnp.ae

很棒的客户服务! Surendra 非常有帮助

很棒的客户服务!

fnp.ae 回复2026-06-27

Dear Tamara, Thank you for your wonderful feedback. We are delighted to hear that you had a great experience with our customer service and that Surendra was able to assist you and provide helpful support. We will surely share your kind words and appreciation with Surendra. We truly appreciate your support and look forward to serving you again. Regards, Team fnp.ae

非常令人失望的经历…

FNP 的经历非常令人失望。 我从阿联酋为祖母的生日订购了蛋糕和鲜花,相信 FNP 能够在如此重要的场合准时送达。不幸的是,即使生日过去了,订单也根本没有交付。 我一直跟踪订单并与聊天机器人聊天,但没有适当的更新或解决方案。因为我相信分娩会发生,所以我什至没有打电话给祖母祝福,而是计划在惊喜交付后说话。日子一天天过去,惊喜毁了,感情上的伤害也无法解释。 这不仅仅是一个产品——它是关于情感和信任的。 FNP在服务和责任上都完全失败了。第二天,当我与客户服务人员交谈时,她告知他们会尽快安排,过了一段时间我收到了一封邮件,订单被取消了。 我不会向任何人推荐 FNP,非常糟糕的服务提供商

fnp.ae 回复2026-06-27

Dear Customer, We sincerely apologize for the extremely disappointing experience you had. We understand how upsetting it must have been, especially as the order was meant to be a special birthday surprise for your grandmother. We regret that the order was not delivered as expected, the lack of timely updates, and the inconvenience caused due to the cancellation after the occasion had passed. We truly understand that such gifts carry emotional value, and we regret not meeting your expectations. Your feedback is valuable to us and has been shared with the relevant teams to help us improve our services. We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future. Regards, Team fnp.ae

很棒的经历。

很棒的经历。 我经常使用他们的servir,我很满意

fnp.ae 回复2026-06-27

Dear Customer, Thank you for your wonderful feedback. We are delighted to know that you have been regularly using our services and are happy with your experience. Your continued trust and support mean a lot to us. We truly appreciate your kind words and look forward to serving you again. Regards, Team fnp.ae

沃特斯服务很好

fnp.ae 回复2026-06-27

Dear Marcelle, Thank you for your feedback. We are glad to hear that you had a good experience with our WhatsApp service. Your appreciation means a lot to us, and we will continue working to provide a smooth and convenient customer experience. We truly appreciate your support and look forward to serving you again. Regards, Team fnp.ae

一切都因为这个而变得不对劲……

一切都因为这些无用的人而变得糟糕。他们是骗子。他们说他们在物品还没发货的时候就已经发货了。不要相信他们。还有许多其他本地供应商可以做得更好

fnp.ae 回复2026-06-27

Dear Biju, We sincerely apologize for the disappointing experience you had. We understand your frustration regarding the order status and the concerns raised about the delivery updates. We regret the inconvenience caused and assure you that this is not the level of service we strive to provide. Your feedback is valuable to us and has been shared with the relevant teams to help us improve our services. We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future. Regards, Team fnp.ae

非常令人失望的经历…

FNP 的体验非常令人失望 我订购了蛋糕和鲜花作为一个特别的生日惊喜,并确保提供了正确的餐厅地址。我当时就在现场等待,但订单从未交付。 他们的借口是“无法联系到收件人”,这是完全错误的。我一直在那儿,没有人打电话给我。这个问题本来可以通过一个简单的电话轻松解决。 是什么让事情变得更糟: 他们完全错过了承诺的交货时间 无需努力联系发件人 客服一直重复同样的借口 他们拒绝取消或退款 在午夜或第二天提供再次投递,这对于时间敏感的场合是不可接受的 这彻底毁了生日惊喜。 服务非常差,缺乏责任感,也没有适当的客户支持。如果您期望可靠性,我不建议使用它们。 仍在等待适当的解决方案和退款。 订单#4304932

fnp.ae 回复2026-06-27

Dear Hend, We sincerely apologize for the disappointing experience you had. We understand how frustrating and upsetting it must have been, especially for a special birthday surprise where timely delivery was important. We regret the missed delivery expectations, the communication gaps, and the inconvenience caused while trying to get a resolution. This is certainly not the experience we strive to provide. Your feedback is valuable to us and has been shared with the relevant teams to help us improve our services. We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future. Regards, Team fnp.ae

感谢……Rhoby,我获得了一次很棒的经历

感谢 Rhoby,我获得了很棒的体验。他在整个过程中都非常乐于助人且友好,使我下订单变得轻松愉快。他花时间适当地协助我并确保一切顺利处理。产品质量非常好,绝对物有所值。高度赞赏他出色的服务!

fnp.ae 回复2026-06-27

Dear Shihabudheen, Thank you for your wonderful feedback. We are delighted to hear that Rhoby was able to assist you and make your ordering experience smooth and pleasant. We truly appreciate your kind words about his helpful and friendly service, and we will surely share your appreciation with Rhoby. We are also happy to know that you were satisfied with the product quality and your overall experience. We look forward to serving you again. Regards, Team fnp.ae

非常好的服务

fnp.ae 回复2026-06-27

Dear Hamad, Thank you for your wonderful feedback. We are delighted to know that you had a very good experience with FNP. Your appreciation means a lot to us and motivates our team to continue providing the best service to our customers. We truly appreciate your support and look forward to serving you again. Regards, Team fnp.ae

服务又快又简单……谢谢 Rhoby……

服务快速又简单..感谢 Rhoby 的帮助 😊

fnp.ae 回复2026-06-27

Dear Demae, Thank you for your wonderful feedback. We are delighted to hear that you found our service fast and easy. We are glad that Rhoby was able to assist you and make your experience smooth and convenient. We will surely share your kind words and appreciation with Rhoby. We truly appreciate your support and look forward to serving you again. Regards, Team fnp.ae

一流的服务

每年我姐姐的生日我都会从 fnp.ae 订购,这对他们无可挑剔。服务总是很棒。我在下订单时遇到了问题,但随后 Rhoby 立即打来电话,他帮助我完成了购买,使交易顺利进行。我不会使用任何其他送货服务,现在是 10/10,谢谢 fnp.ae!

fnp.ae 回复2026-06-27

Dear Pam, Thank you for your wonderful feedback. We are delighted to know that you have been choosing FNP for your sister’s birthday celebrations every year and that you continue to have a great experience with us. We are glad that Rhoby was able to assist you promptly and make your ordering process smooth and hassle-free. We truly appreciate your trust and kind words, and we will surely share your appreciation with Rhoby. We look forward to serving you again. Regards, Team fnp.ae

支付订单时出现问题...

在线支付订单时出现问题,Rhoby 主动给我打电话并协助发送付款链接,并就该问题表示歉意。

fnp.ae 回复2026-06-27

Dear Erika, Thank you for your wonderful feedback. We are delighted to hear that Rhoby was able to proactively assist you with the payment concern and make the process smooth by providing the required support. We truly appreciate your kind words and will surely share your appreciation with Rhoby. We look forward to serving you again. Regards, Team fnp.ae

我已经使用 FnP 多年了……

我已经使用 FnP 多年了今天复活节周日给我儿子送了一些复活节巧克力,他们很高兴说巧克力绝对美味 一切始终保持最佳品质。由于中东当前局势,今天交货略有延迟。在这个充满压力的时刻,巧克力兔子和朋友给我儿子和他妻子的脸上带来了微笑。谢谢FnP

fnp.ae 回复2026-06-27

Dear Fernabranca, Thank you for your wonderful feedback. We are delighted to know that you have been trusting FNP for many years and that the Easter chocolates brought happiness to your son and his family. We are glad to hear that they enjoyed the quality and taste of the product. We truly appreciate your continued support, understanding, and kind words. It means a lot to us, and we look forward to creating many more special moments for you in the future. Regards, Team fnp.ae

我要感谢您对……的协助

我想感谢您对员工的协助,但我没有问他的名字,实际上他的服务非常友善,乐于助人,祝您度过愉快的一天

fnp.ae 回复2026-06-27

Dear Zhjean_Marie, Thank you for your kind feedback. We are delighted to hear that you had a positive experience with our team member and that you received helpful and kind assistance. We truly appreciate you taking the time to share your appreciation. We will surely share your feedback with the team, and we look forward to serving you again. Regards, Team fnp.ae

无缝的订购流程和强大的支持团队

无缝订购流程和特价感谢 Rhoby 解决了一个小问题并帮助提供额外折扣,这让我很开心

fnp.ae 回复2026-06-27

Dear Sudeep, Thank you for your wonderful feedback. We are delighted to hear that you had a seamless ordering experience and that Rhoby was able to assist you in resolving the issue and provide the required support. We truly appreciate your kind words and will surely share your appreciation with Rhoby. We are glad to know that his assistance made your experience better. We look forward to serving you again. Regards, Team fnp.ae

感谢罗比的优质服务

fnp.ae 回复2026-06-27

Dear MS, Thank you for your wonderful feedback. We are delighted to hear that you had a great experience with our service. We truly appreciate your kind words and will make sure to share your appreciation with Rhoby. We look forward to serving you again. Regards, Team fnp.ae

罗比(Rhoby)在指导方面非常高效……

Rhoby 在整个订购过程中的指导非常高效。期待无缝交付!

fnp.ae 回复2026-06-27

Dear Hozaifa, Thank you for your wonderful feedback. We are delighted to hear that Rhoby was able to efficiently guide you throughout the ordering process and make your experience smooth and convenient. We will surely share your kind words and appreciation with Rhoby. We look forward to delivering a seamless experience and serving you again. Regards, Team fnp.ae

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