focalprice.com（www.focalprice.com）在 OK.one 的综合评分为 3.4 分（满分 5 分），基于本站收录的 433 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：63% 给出 4 星及以上，同时 32% 打了 1 星；商家回复了 1% 的差评。数据最后更新于 2026-10-24。
My item was out of stock. They offered me to replace it with another item. They guaranteed me no need to pay for the difference, i was surprised! And i received my favorite replacement. The communication was simple and easy, i was really impressive.
I'm surprised by the one star reviews on here... I've used them a dozen or more times and have never had any problems at all. I guess everyone is a bit suspicious of chinese on line retailers and when something goes wrong they have their worst suspicions confirmed.
To whome this may concern: I have made over the past few years dozens of orders from Focal price - and as a rule I was always very sqatisfied with their service. Unfortunately all my satisfaction has been ruined - due to the above mentioned order - FPTZO960MXK3 From March 9/17 SKU HL1515L :(motorcycle gloves for $5.29) I made the above mentioned order 3 months ago - and paid in full. about a full month after having placed the order - and after payment in full - I saw that the status of order was "paid and unpacked". I sent a message to seller - and after weeks and reminder I was informed that the item was "out of stock" and seeler expects to restock and send in about a week. When after another too long time , and no change in order status and remiders from me, the seller asked if I was willing to get a coupon instead of the item. I requested a full refund. Seller has ignored my messages ever since - meanwhile: no gloves, no refund and status is still "paid and not shipped" I tried requests for refund (RMA) but the site does not allow RMA for unshipped orders. Needless to say - and sad to say, I think that my using your site, and paying in full in good faith for an item gives me the right to receive acceptable professional service from your site. Please intervene and make sure that I will receive my refund - and do not expect a favorable review in view of this issue. Awaiting your reply - and results! David Ben-Gershon
They are scammer, never cancel your disputed order until you receive your good, its better paypal cancel the payment order, otherwise you will lose both the money and the goods.
The shittest customer service in the freaking world! Won't even refunding my money even though they haven't shipped it yet and it's been over a month! Don't buy from them!!!
didn't receive products ordered and when I contacted Customer service, they requested proof the product was never delivered. I provided the proof and they then turned around and said that wasn't enough and I needed my postal service to certify it with a seal and stamp. This company is a scam. DO NOT ORDER ANYTHING FROM THEM
Did not receive the product after more than two months and looks that they don.t want to refund me the money.
THE WORST STORE to buy.After almost 2 months, did not receive the item.No money refund. After almost 2 months,they asked me for proof from the post office that l did not receive the item.l wouldn.t buy anymore from them.They want to keep the money.
These guys are crooks. DO NOT BUY ANYTHING FROM THEM. Thay charged my credit card, said they shipped the goods and when they did not arrive refused to reship or credit my card. After 4 months they have refused to respond to my requests. DO NOT SHARE YOUR CREDIT CARD INFORMATION!
I ordered almost $60 worth of stuff in November 2016 and after it didn't arrive 2 months later in Jan 2017 I started contacting the company. They kept telling me it's on the way and to check with post office. I did that a couple of times but post office has no information so there's nothing they can do because they never got the package. All the company keeps telling me is: " Sorry, we have confirmed many times with logistics provider, and they confirmed there was no returned informations and it's on the way to your country, could you please consult with the local post office? " It's been 4 months, the package isn't going to arrive! Either they screwed up or someone lost it or someone stole it. Other companies would refund or resend the package but these guys have horrible customer service and keep blaming me! Will never shop there again!!!
A part not delivered and no refund of the missing items, very bad communication. Not recommended.
I have recently made an order from focalprice, and for shipping I chose 3-5 days, which was fifteen dollars. That was nine days ago, and I still haven't received the package. I went on their website to see if I could contact them in any way, but it always led me to another link to a website that doesn't exist. For example, I wanted to do the live chat to tell them in real time that I wanted a refund for the shipping, but when I clicked on the link it brought me to a "404 site not found" page. This site might be a scam, but I don't know.
Can't seem to get anywhere refarding where my items are, if you haven't already don't use this service
Worst internet shop I ever ordered. After 9 months still no package, no money back. I mailed so many times with them...It doesn't make any sense. Be aware, better buy somewhere else.
A few weeks ago I bought a couple of items (game controllers) that were discounted from this store. After a couple of days I checked back with the store to see what is going on with my order, only to find out that it's status has been set to "faulty" or something like that. The funny thing is that they haven't even let me know about my order status being faulty, neither have they refunded my PayPal payment. Next I contacted their customer support, who tried to scam me by convincing me to close the PayPal dispute before they refund me. As a buyer you should never do that, because then you loose all of the PayPal buyers protection and will never get the refund! That is a super unprofessional thing for a retail company to do as it's clearly meant as a scam for the inexperienced buyers. Thousands of buyers fell for the same scam as I did and I can only hope that most of them got their refund trough PayPal buyers protection programme. Never buy from this company, not even as a test purchase.
If you wanna big disapointed buy here,you spare time not buy here for more useful things.
Bad company. My set of watch reaper tool was missing tools some was broken and parts from the broken tool was missing too. Tools look to have been used and everything in a big mess inside the bag together with breadcrumbs. I send 2 mail to complain but no answer. But later I got a mail where they tried to get me buy more crap.
My details were apparently passed on to spammers and phishers as I immediately started receiving phishing texts (for example pretending to be Apple Inc asking me to review my iTunes account). I have conferred with other people who bought the same item from Focalprice as me (Xiaomi bluetooth gamepad) and they can confirm the same experience. I believe they used the phone number from my PayPal delivery details.
They have canceled my order due to "a price bug". Yeah, sure. They have just wanted to collect customer data and gain some popularity. Do not recommend.
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