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FOREX.com

104 条评价

4.5104 条评价
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关于 FOREX.com

数据更新
网站
www.forex.com
分类
商业服务
所在地
United States
状态
待认证
近 12 个月
104 条评价
差评回复率
100%(11/11 条)
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FOREX.com靠谱吗?

FOREX.com(www.forex.com)在 OK.one 的综合评分为 4.5 分(满分 5 分),基于本站收录的 104 条用户评价,属于商业服务分类,口碑优秀。好评高度一致,90% 的评价为 4 星及以上;商家回复了 100% 的差评。数据最后更新于 2026-08-10。

用户怎么说

E
Elena · 写过 1 条评价 · 体验于 2026-06-01 ·

外汇支持代理非常优秀

外汇支持代理非常出色。他做得很好。 问题已经解决。

FOREX.com 回复2026-06-02

We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience.

C
Chuck Williams · 写过 10 条评价 · 已认证 · 体验于 2026-06-02 ·

财务部门无能

我丢失了在 Forex.com 上存款的银行卡。因此,我收到了一份银行对账单,显示我用丢失的卡进行了存款,Forex.com 的政策也是如此。我打电话发现情况发生了变化。现在我必须收到一封银行通常不会写的信,说该卡已被停用。我给他们发了这封信,Forex.com 的财务部拒绝了我的信,说我没有使用那张卡。我刚刚和客服聊过,他们说我确实用过。这在处理金钱问题时是非常不专业的;财务部门会犯数字错误,但不会仔细检查以确保不存在人为错误,正如我们所有人都必须做的那样。

FOREX.com 回复2026-06-02

Thank you for your review. We do apologize for the issues you experienced on your trading account and the inconvenience this has caused. Your case has been forwarded to our Financial Operations Department for review. We do appreciate your patience and cooperation in this matter. If you have any additional questions, please do not hesitate to contact our customer support team for assistance. For immediate assistance, we recommend contacting us by phone. Once connected, select 9 to speak with a representative. Our support team is also available by live chat via our website or email at [email protected]

I
Isaac · 写过 1 条评价 · 体验于 2026-06-01 ·

非常友善和乐于助人

非常友善和乐于助人!一步一步帮助我

FOREX.com 回复2026-06-02

Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. FOREX.com appreciates your positive feedback!

M
Martin Griffin · 写过 2 条评价 · 已认证 · 体验于 2026-06-01 ·

我作为回国交易者的经历

我发现 JJ 既乐于助人,又信息丰富。我以前和JJ一起工作过。他总是风度翩翩且专业。我不能这样评价你们所有的客户服务代理。

FOREX.com 回复2026-06-03

We are grateful that you took the time to share your review with us. We will make sure your customer representative JJ receives your kind feedback.

C
Capital Preserve · 写过 1 条评价 · 体验于 2026-05-27 ·

六个月提取自己的钱——极其令人沮丧的经历

我在 FOREX.com 的经历非常令人失望。我花了将近六个月的时间才收到提款。任何交易者都不应该等待那么长时间才能获得自己的资金。 提款过程令人沮丧、充满压力,而且一再拖延。当您存入资金时,一切似乎都很容易,但当您提取自己的资金时,体验却完全相反。 由于这次经历,我决定关闭我的账户并转到另一家经纪商。美国有许多经纪商,交易者在选择经纪商之前应仔细研究他们的选择。 我知道经纪商有合规和验证程序,但我认为等待近六个月的提款是不可接受的。根据我的经验,我不推荐 FOREX.com,并敦促交易者谨慎行事。 我保留了有关此事的沟通记录,并打算公开分享,以便其他交易者能够了解我的经验并自己做出明智的决定。我坚持我对所发生事件的描述,如果 FOREX.com 不同意此处提供的任何事实,我欢迎他们公开回应。

FOREX.com 回复2026-06-01

Thank you for your review. We are sorry to hear that your experience with us did not meet with your expectations. Also, we apologize for any inconvenience this may have caused you. As a regulated firm, FOREX.com takes its reputation as a reliable and trustworthy broker very seriously. We strongly encourage you to reach out to our support team for more details on your account. Our support team is available by phone 1.877.367.3946., live chat, or email [email protected]. While we strive to make our withdrawal process as seamless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) and Anti-Money Laundering (AML) guidelines set forth by our regulator. We are required to withdraw the funds back to the exact same personal bank account used to fund your trading account. For assistance or to discuss your feedback in more detail, please reach out to us by call, chat or email. Our support email is [email protected] and you can also call us directly toll-free: 1.877.367.3946.

T
Tien Seng T · 写过 7 条评价 · 体验于 2026-06-01 ·

使用 Forex.com 进行交易为外汇交易增添了另一个挑战

1. 我来自新加坡。在看到 Forex.com 受 MAS 监管并获得“2025 年最佳整体奖”后,我决定开设账户。 2. 就在这时,麻烦开始发生了。外汇交易本来就具有挑战性且时间敏感,但 Forex.com 交易又增加了另一层挑战。 3. 首先,大多数支持人员不了解 MT 平台,也不精通 2FA。 4. 其次,他们对回电或紧急电子邮件的回复需要很长时间,这对客户在波动剧烈的外汇市场交易来说是一个很大的障碍。 5. 由于现在我无法访问 MT4 移动和桌面应用程序,Forex.com 迫使我提交此不利报告。 6. 我已经正式警告Forex.com,Forex.com 将对可能发生的任何损失负责。 7. 我的账号是24654954。 8. 现在 Forex.com 被迫通过 Trust Pilot 来解释这一点。 2026 年 6 月 1 日下午 3:20(新加坡时间) 9. 谢谢您的回复。 10. 正如我的评论中明确指出的,我将使用 Forex.com 这个平台来解释并跟踪 Forex.com 需要多长时间来解决这个简单的事件。 11.现在已经2天多了。尽管有电子邮件、实时聊天和电话,但没有人能够解决或联系我。 2026 年 6 月 2 日上午 7:11(新加坡时间)

FOREX.com 回复2026-06-01

Thank you for your review. We’re sorry to hear your experience with our team has not been what you had anticipated. Although our client services team strives hard to provide stellar and timely responses to our clients, we understand that there is always room for improvement. We hope to have the opportunity to help resolve the issue that you have been having with our platform. Please contact our support team by phone +65 6826 9988, live chat, and email [email protected].

c
customer · 写过 2 条评价 · 已认证 · 体验于 2026-05-29 ·

非常高效的客户支持

非常高效的客户支持,专业且开门见山。

FOREX.com 回复2026-05-29

Thank you for your great review of our services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you.

S
Son William Kun · 写过 1 条评价 · 已认证 · 体验于 2026-05-28 ·

很棒的服务

FOREX.com 回复2026-05-29

We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience.

F
Frank Elejalde · 写过 1 条评价 · 已认证 · 体验于 2026-05-25 ·

快速又简单

FOREX.com 回复2026-05-26

We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience.

D
Daniel Legault · 写过 4 条评价 · 已认证 · 体验于 2026-05-26 ·

Kseniia 知识渊博,并且给予……

Kseniia 知识渊博,对我的询问给出了非常快速的答复。也非常有礼貌。 5 星肯定

FOREX.com 回复2026-05-26

Thank you so much for your kind words, Daniel. We really appreciate you taking the time to share your experience with us, and we agree, Kseniia is truly an asset to our customer service team!

l
luis garcia · 写过 1 条评价 · 已认证 · 体验于 2026-05-26 ·

他非常有效率并解决了我的问题...

他非常高效,准确而敏捷地解决了我的问题。非常好的顾问

FOREX.com 回复2026-05-26

Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. FOREX.com appreciates your positive feedback!

m
mzmichaelmichael · 写过 4 条评价 · 已认证 · 体验于 2026-05-05 ·

对……的了解和尊重

客户服务女士的知识和尊重。

FOREX.com 回复2026-05-25

Thank you for your great review of our services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you.

J
Jose Monasterio · 写过 1 条评价 · 已认证 · 体验于 2026-05-24 ·

索卢西翁

立即解决

FOREX.com 回复2026-05-24

Gracias por su revisión de 5 estrellas. La satisfacción del cliente es nuestra máxima prioridad, y estamos encantados de que haya disfrutado de su experiencia.

K
Khuzaimah Siddiqui · 写过 1 条评价 · 已认证 · 体验于 2026-05-20 ·

我以为我失去了所有的资金,但是……

我以为我失去了所有的资金,但你的代理人帮助我了解了一切,让我很开心,非常感谢他的客户服务

FOREX.com 回复2026-05-20

Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. FOREX.com appreciates your positive feedback!

R
Russell Treloar · 写过 1 条评价 · 已认证 · 体验于 2026-05-18 ·

您的支持人员非常有帮助

你们的支持人员非常有帮助。解决问题很快,态度也很友善。

FOREX.com 回复2026-05-18

Thank you for your 5-star review. It's always great to hear about our client's experience with our services and team. All the best!

c
chandra pratap · 写过 1 条评价 · 已认证 · 体验于 2026-05-18 ·

代理非常有礼貌,而且…

代理人非常有礼貌,知识渊博,帮助我解决问题,所以我知道该怎么做。

FOREX.com 回复2026-05-18

Thanks for taking the time to review us. We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. How can we turn that 4-star review into a 5-star? Please email our support team with your comments or suggestions at [email protected]

M
Miguel Roca · 写过 1 条评价 · 已认证 · 体验于 2026-05-14 ·

文森特耐心地帮助我到达……

文森特耐心地帮助我弄清了所有问题的根源

FOREX.com 回复2026-05-15

Thank you so much for your kind words, Miguel. We really appreciate you taking the time to share your experience with us, and we agree, Vincent is truly an asset to our customer service team!

C
Consumer · 写过 1 条评价 · 已认证 · 体验于 2026-05-13 ·

我真的得到了帮助

我真的得到了帮助!谢谢

FOREX.com 回复2026-05-13

Thank you for your 5-star review! We are happy to hear that our team provided you with excellent service. We will make sure they receive your feedback.

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Edmar Santos · 写过 1 条评价 · 已认证 · 体验于 2026-05-12 ·

到目前为止,5 颗星的表现一直很好……

到目前为止 5 颗星,继续从事外汇工作非常好

FOREX.com 回复2026-05-12

Thank you Edmar for your great review of our services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you.

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Gianni Dancer · 写过 1 条评价 · 已认证 · 体验于 2026-05-12 ·

我得到了非常明确的指示并且……

我得到了非常明确的指示,并且及时得到了帮助。

FOREX.com 回复2026-05-12

Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you.