Thank you for your continued trust in Gazelle! We're delighted to hear that your experiences have been so positive over the years. Regarding the new iPhone 15 Pro, the setup issue may simply be related to the transition from a physical SIM to an eSIM, which is something your wireless carrier can usually help activate and transfer. If needed, a carrier store can assist with setting up the eSIM and completing the transfer of data from the old device. We hope everything goes smoothly once you're back home, but if you continue to have trouble getting the new phone set up, please contact us at [email protected]. We'd be happy to help explore solutions.
Thank you for your feedback! We're delighted to hear you're enjoying your iPad. We appreciate you choosing Gazelle and hope it continues to exceed your expectations.
Thank you for your feedback. We're sorry to hear that you were disappointed with the revised offer. We understand how frustrating that can be. If you requested the return of your device, it will be sent back to you. We appreciate you sharing your concerns and regret that this experience did not meet your expectations.
Thank you for your feedback. We're sorry to hear about your experience. A supervisor will be reaching out to you to address your concerns and better understand what happened. We appreciate you bringing this to our attention and giving us the opportunity to follow up.
Thank you for your feedback. We're sorry to hear this inconvenience with the shipment. We'd like the opportunity to help and provide the latest information regarding your shipment. Please contact us at [email protected]. We've already sent you an email with an update on your case, and we'll be happy to assist further.
Thank you for your feedback! We appreciate the suggestion regarding package tracking and the SHOP app experience. Feedback like yours helps us better understand what's important to our customers and where we can improve. We're delighted to hear that everything else about your purchase was a 5-star experience. Thank you for choosing Gazelle and for taking the time to share your thoughts with us!
Thank you for your feedback. We're sorry to hear about this inconvenience with your shipment and that your experience has been disappointing. We'd really like the opportunity to help and look into what happened with your order. Please contact us at [email protected] so we can assist you and work toward a resolution.
Thank you for the wonderful feedback! We're thrilled to hear that your iPad arrived quickly, exceeded your expectations, and has been performing flawlessly.
Thank you for your continued trust in Gazelle! It's wonderful to hear that you've purchased so many devices for yourself and your family and have consistently had such positive experiences.
Thank you for your feedback. We're very sorry to hear about this and understand why it would be frustrating to receive a cable that isn't compatible with your device. We want to make this right and have already sent you an email regarding the situation. Please contact us at [email protected] so we can assist you further. We appreciate your patience and the opportunity to help.
Thank you for being a returning Gazelle customer! We're thrilled to hear that your third device purchase was another great experience and that your "Fair" condition phone exceeded expectations. We truly appreciate your loyalty and look forward to helping you find your next device.
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