Gazelle is pack leader in the reCommerce industry. We help people get the most out of their awesome devices that help them get the most out of life. We’re dead set on making the unwanted wanted, the trashed treasured and completely revolutionizing the smart device lifecycle for iPhones, Androids, MacBooks and more. This is all done through selling and buying pre-owned devices, all from Gazelle.com. What makes Gazelle the best of the best? • No contracts or strings attached• Certified quality• Carrier compatible• 30-day return policy• No hidden fees and honest pricing• Fast, simple and safe• Security for confident selling and buying As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices. Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life. Please share your experiences to help us become the best we can be, for you!
Written by the business, not verified by us.
Is Gazelle legit?
Gazelle (www.gazelle.com) has a 3.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 35% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers consistently find the reconditioned phones and various other devices to be of exceptional quality, often functioning seamlessly just like brand new items. People truly appreciate the reasonable and fair prices offered across their large selection of mobile electronics. Many buyers frequently note that the shipping process is remarkably fast and that their purchases arrive promptly at their doorsteps.
However, some people mentioned experiencing severe delivery delays or having their packages lost entirely while in transit. A few customers also noted frustrating issues with missing items inside shipments or dealing with complicated order resolution procedures.
Auto-generated from all reviews of this business. For reference only.
I’ve probably purchased at least 10 phones from Gazelle (several before I actually registered), and I have only had one problem. The battery ran down very quickly even when not in use. I contacted you guys and you replaced it quickly, no questions asked! (kind of surprised, but pleased by that).
This last phone created a different type of problem. The phone was an iphone 15 pro to replace my wife’s iphone 14. New phone has no removable sim card, old phone has a sim card. I was out of town when the phone arrived, and my wife, who is very smart, tried to follow the instructions to set the new phone up. She could not get the new phone to transfer everything from the old phone.
We have a severely autistic son, who cannot go on into the phone store or apple store. So, we will have to wait until I get home Wednesday to either see if I can get it to work, or bring it to the store and let them do it.
So, I have been very, very pleased with all the phones I have bought from Gazelle. I don’t know if there is a problem with this phone or the directions on how to set it up we’re not very good (that’s what it sounded like to me when she read them to me). But, we’ll figure it out. Thanks!
Reply from Gazelle2026-08-10
Thank you for your continued trust in Gazelle! We're delighted to hear that your experiences have been so positive over the years. Regarding the new iPhone 15 Pro, the setup issue may simply be related to the transition from a physical SIM to an eSIM, which is something your wireless carrier can usually help activate and transfer. If needed, a carrier store can assist with setting up the eSIM and completing the transfer of data from the old device. We hope everything goes smoothly once you're back home, but if you continue to have trouble getting the new phone set up, please contact us at [email protected]. We'd be happy to help explore solutions.
Thank you for your feedback! We're delighted to hear you're enjoying your iPad. We appreciate you choosing Gazelle and hope it continues to exceed your expectations.
This company scammed me out of $261. That's what they offered me for my phone. When they got it they changed their offer to $0 - said the phone would not power on and has significant cosmetic damage. Neither of these things is true. The phone was in perfect condition. They lie. I will guess they expected me to say ok? I told them to send it back to me. I expect they will damage it before sending it back. I am very upset
Reply from Gazelle2026-08-10
Thank you for your feedback. We're sorry to hear that you were disappointed with the revised offer. We understand how frustrating that can be. If you requested the return of your device, it will be sent back to you. We appreciate you sharing your concerns and regret that this experience did not meet your expectations.
HORRIBLE Customer Service. Ask for a supervisor and got hung up on.
Reply from Gazelle2026-08-10
Thank you for your feedback. We're sorry to hear about your experience. A supervisor will be reaching out to you to address your concerns and better understand what happened. We appreciate you bringing this to our attention and giving us the opportunity to follow up.
-5 STARS. Placed an order, paid for a phone, then waited... and waited. No phone was ever delivered. No contact from Gazelle. Eventually, I reached out about never having received the phone that I paid for.
Their overseas customer service was as useful as mammary glands on a nun. If you also never receive a phone that you paid for,... Expect to never hear from Gazelle, as they clearly make more money if your transaction doesn't include providing you with a phone, then if you have nothing but free time to contact their customer service, plan to be on hold for what will seem like forever, then revel in the experience of sharing a language barrier with the live rep, followed by the call being being dropped by customer service if you ask for a supervisor. Rinse and repeat until frustration takes hold and insanity sets in. In the Seinfeld Universe, this would be "They know how to take an order, they just don't know how to fulfill an order." At time of writing, not resolved.
Both phones we selected were in great shape, the price was right, and communication with customer service was very good, as they provided updates on delivery expectations.
Reply from Gazelle2026-08-09
Thank you for your feedback! We're delighted to hear that both phones arrived in great condition and that you felt you received good value.
Thank you for your feedback. We're sorry to hear this inconvenience with the shipment. We'd like the opportunity to help and provide the latest information regarding your shipment. Please contact us at [email protected]. We've already sent you an email with an update on your case, and we'll be happy to assist further.
Tracking shipping through SHOP app is just another step I needed to take. I don’t shop on SHOP, so don’t want another app using storage space on my device.
The SHOP app did not appear to provide the actual FED EX tracking #, it seemed to use a SHOP # to link to the FED EX tracking #, so I couldn’t actually track my package WITHOUT using SHOP.
When my package couldn’t be found on my porch, I had no way to find the picture of the neighbor’s porch on which my package actually was delivered.
Everything else about buying through Gazelle was wonderful….5***!
Reply from Gazelle2026-08-09
Thank you for your feedback! We appreciate the suggestion regarding package tracking and the SHOP app experience. Feedback like yours helps us better understand what's important to our customers and where we can improve. We're delighted to hear that everything else about your purchase was a 5-star experience. Thank you for choosing Gazelle and for taking the time to share your thoughts with us!
Thank you for your feedback. We're sorry to hear about this inconvenience with your shipment and that your experience has been disappointing. We'd really like the opportunity to help and look into what happened with your order. Please contact us at [email protected] so we can assist you and work toward a resolution.
⭐⭐⭐⭐⭐
I couldn’t be happier with my purchase from Gazelle. The iPad arrived quickly, was packaged securely, and the condition exceeded my expectations. It works perfectly, the battery life has been great, and setup was effortless. I’ll definitely be buying from Gazelle again and would recommend them to anyone looking for a quality refurbished device.
Reply from Gazelle2026-08-08
Thank you for the wonderful feedback! We're thrilled to hear that your iPad arrived quickly, exceeded your expectations, and has been performing flawlessly.
This is like the 6th phone I have purchased here for myself, husband and both my parents. We have gotten some excellent phones. Highly recommend
Reply from Gazelle2026-08-08
Thank you for your continued trust in Gazelle! It's wonderful to hear that you've purchased so many devices for yourself and your family and have consistently had such positive experiences.
You thoughtfully put a Lighting cable in with the phone. But it is an iPhone 15 and only uses USB-C connections, so it is no use to me. A USB-C to USB-C or USB-C to USB-A cable would have been useful
Reply from Gazelle2026-08-09
Thank you for your feedback. We're very sorry to hear about this and understand why it would be frustrating to receive a cable that isn't compatible with your device. We want to make this right and have already sent you an email regarding the situation. Please contact us at [email protected] so we can assist you further. We appreciate your patience and the opportunity to help.
This is the third phone I have purchased here. I bought a fair phone and it’s flawless! Thank you for an amazing phone and I will continue to buy all my phones here.
Reply from Gazelle2026-08-09
Thank you for being a returning Gazelle customer! We're thrilled to hear that your third device purchase was another great experience and that your "Fair" condition phone exceeded expectations. We truly appreciate your loyalty and look forward to helping you find your next device.
Received the IPhone in a timely manner! Phone looks brand new. Bought the fair option, no scratches, dents or any show of abuse. I trust Gazelle to sell exactly as they advertise the product to be.
Reply from Gazelle2026-08-07
This is fantastic - thank you for sharing. We'll make sure we relay this feedback back to the team! 😊
This was my second purchase, last one being two years ago. Phone arrived in just a few days and everything worked as it should. Condition was better than expected. I'd definitely buy again and/or recommend Gazelle to my family and friends.
Reply from Gazelle2026-08-07
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
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