Gazelle is pack leader in the reCommerce industry. We help people get the most out of their awesome devices that help them get the most out of life. We’re dead set on making the unwanted wanted, the trashed treasured and completely revolutionizing the smart device lifecycle for iPhones, Androids, MacBooks and more. This is all done through selling and buying pre-owned devices, all from Gazelle.com. What makes Gazelle the best of the best? • No contracts or strings attached• Certified quality• Carrier compatible• 30-day return policy• No hidden fees and honest pricing• Fast, simple and safe• Security for confident selling and buying As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices. Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life. Please share your experiences to help us become the best we can be, for you!
Written by the business, not verified by us.Gazelle (www.gazelle.com) has a 3.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 35% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-11.
Most reviewers were somewhat happy with their experience overall. Consumers consistently find the reconditioned phones and various other devices to be of exceptional quality, often functioning seamlessly just like brand new items. People truly appreciate the reasonable and fair prices offered across their large selection of mobile electronics. Many buyers frequently note that the shipping process is remarkably fast and that their purchases arrive promptly at their doorsteps. However, some people mentioned experiencing severe delivery delays or having their packages lost entirely while in transit. A few customers also noted frustrating issues with missing items inside shipments or dealing with complicated order resolution procedures.
Auto-generated from all reviews of this business. For reference only.As in my previous dealings with you I am quite pleased. The phone arrived quickly and it shows no sign of use! Love it
Thank you for your continued trust in Gazelle! We're delighted to hear that, once again, your phone arrived quickly and in excellent condition. We truly appreciate your support and are thrilled that you're loving your new device!
I didn’t get what I ordered. Tracker says it is stuck in FedEx facility in Kentucky. Why would you make me fill out an affidavit of loss. The right thing to do is issue me a refund. I have been your customer for years. Let me try Back Market.
We're sorry to hear that your order has not arrived and understand your frustration. Please know that we are actively working on your case and reviewing the situation. While certain steps, such as an Affidavit of Loss, may be required as part of the process when a shipment is delayed or considered lost in transit, our goal is to help move your case toward a resolution as quickly as possible. For the latest updates regarding your order, please contact us at [email protected].
Never received iphone, lost in FEDEX transit Gazelle asked me to send them an affidavit. Have now sent them 3 affidavits for this order (AOL 1 and 2 have not been good enough the latest excuse is Gazelle wants everything in hand writing nothing typed including the order number. What is next... oh Gazelle can't read my handwriting). Gazelle still hasn't reimbursed the credit card. It's been a month. On 7/16/26 bought a second iphone with rush delivery because the Gazelle's customer service person said we would be reimbursed right away and guess what. Never received the second iphone. Once again lost in FedEx Transit. Sent affidavit(s) starting on 7/22/26 (today's email is the 3rd AOL for the second iphone purchase.) Still have not been a reimbursed and still don't have an iphone.
Thank you for bringing this to our attention. We're sorry for the difficulties you've experienced and appreciate you taking the time to share your concerns. Please know that we are actively working on your case and are committed to reaching a resolution. For the latest updates, please contact us at [email protected]. We'll also be sending you an email with the most recent information available regarding your situation.
Never received iphone, lost in FEDEX transit Gazelle asked me to send them an affidavit. Have now sent them 3 affidavits for this order (AOL 1 and 2 have not been good enough the latest excuse is Gazelle wants everything in hand writing nothing typed including the order number. What is next... oh Gazelle can't read my handwriting). Gazelle still hasn't reimbursed the credit card. It's been a month. On 7/16/26 bought a second iphone with rush delivery because the Gazelle's customer service person said we would be reimbursed right away and guess what. Never received the second iphone. Once again lost in FedEx Transit. Sent affidavit(s) starting on 7/22/26 (today's email is the 3rd AOL for the second iphone purchase.) Still have not been a reimbursed and still don't have an iphone.
Thank you for bringing this to our attention. We're sorry for the difficulties you've experienced and appreciate you taking the time to share your concerns. Please know that we are actively working on your case and are committed to reaching a resolution. For the latest updates, please contact us at [email protected]. We'll also be sending you an email with the most recent information available regarding your situation.
Thank you for your feedback! We're delighted to hear that your order arrived on time and matched the description. We appreciate you choosing Gazelle and hope you enjoy your device!
Gazelle had what I needed in stock and item was in great shape. Price was very fair. Shipping was quick.
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
I called customer service twice to follow up on shipping details; as the order did not ship until 3 days after the order was placed and I requested expedited shipping. Customer service advised the order would be canceled. I have now received the phone and I no longer need it due to the delay shipping issue and have received no follow up to 2 emails requesting instructions to return the phone.
We're sorry to hear about the inconveniences you experienced. We'd like the opportunity to help with your return and review your concerns further. Please contact us at [email protected]. We will also be sending a follow-up email regarding your case. We appreciate your patience and look forward to assisting you.
The device was a great product but I got the wrong one due to my mistake. Gazelle was great in recieving my return within the 30 days.
We're glad to hear you were happy with the device itself, and it's great to know the return process was smooth when you realized it wasn't the one you intended to order. We appreciate you choosing Gazelle and are happy we could make the return experience an easy one
I found the item I was looking for at an incredible price! The order was delivered in a timely fashion and was in even better shape than I had hoped for with a "fair" rating. I have bought 3 iPhone and now an iPad from Gazelle and each time the experience, and product have been 5-star ratings. Great company, great reconditioned products, and great service.
Knowing that you've trusted Gazelle for multiple purchases over the years means a lot to us. We're thrilled that each device has met or exceeded your expectations and that your latest iPad arrived in even better condition than anticipated.
I have had 4 orders canceled. I have a Iphone 17 I was charged for and never delivered. I can not get them to credit my card or get a manager. I had one phone 16 delivered with a chip in the glass. Gazelle has gone downhill and the customer service now is awful.
Thank you for your feedback. We're sorry to hear that your recent experiences have not met your expectations. We are aware of your case and working actively to get to a solution for it. Please contact us at [email protected], and our team will be happy to provide you any available update.
This is my fifth purchase with Gazelle. They sell quality pre owned phones. I’m a grandma on a fixed income and their prices are fair and reasonable. My grandsons are fairly destructive with phones so I am grateful Gazelle exists. If/When I need another phone I will be buying again. Maybe offer coupons for repeat customers. I sure could use a good old nifty fifty off of my purchase. Thanks
Thank you for being such a loyal Gazelle customer! We're thrilled that you've continued to find great value, quality devices, and a positive experience with every purchase. We appreciate your support and look forward to serving you again in the future.
I have order a lot of phones from from them and all but one had a problem but it was a very easy process to get it back and reorder a new one. I love ordering from this site fast and easy to get what you want. Also the delivery is pretty fast even without paying for faster shipping
Thank you for your continued support! It's especially rewarding to hear from a returning customer. We're delighted that you've had such positive experiences with Gazelle.
The package I received did not contain a phone, only a cable and some promotional flyers. The outside packaging was fully sealed so I m presuming that it was taken before it left the facility as the internal box appears to have been tampered with.
Hi, thank you for letting us know about your experience. We want to assist you as quickly as possible and do see your ongoing claim with us. Please contact our Customer Care team to further assist.
It's wonderful to hear that everything is working great and meeting your expectations.
Package was lost and you have given no help. Not clear that it was ever actually shipped.
We're sorry to hear about the trouble with your package and understand how concerning it can be when a shipment doesn't arrive as expected. Please know that situations like this are taken seriously, and we'd like the opportunity to review your case and provide any available updates. Please contact us at [email protected], and our team will be happy to assist you further.
I paid extra for overnight delivery on 7/17. It is 7/29 now and phone has still not arrived. I have spoke with customer service twice and the issue still is not resolved. Unacceptable
Thank you for your feedback. We're sorry to hear about the delay. We understand how frustrating this situation can be. Please know that we take situations like this seriously and would like the opportunity to review your case further. Please contact us at [email protected], and we'll be happy to assist you with any available updates.
First time Gazelle user. I traded in my phone, and everything went smoothly until they received it. They halved their original offer, claiming 1) it wasn't the model I'd indicated and 2) it "has more than the acceptable amount of scratches". The problem with this is it was exactly the model that I'd originally stated and that they confirmed, and it had no scratches. None at all. It was protected by an Otterbox the entire time I had it, and was not only pristine cosmetically, but it had never been dropped. By the time they gave me their heavily discounted offer with no justifiable reason, I'd missed my opportunity to trade it in elsewhere. Edit: Thank you for your response. However, it was, in fact, an unlocked phone. So your response in no way addressed the change in value. Also, I've now been provided three reasons for the change in value, all of which were false.
We're sorry to hear about your experience. We try our hardest to offer the most accurate prices to our customers. Often we end up finding small scratches on the corners and sides where the cases rub, on or around the camera, or sun bleaching on the back of the device. While these may seem like minor issues, they do prevent us from being able to grade the device as being in perfect condition. Please let us know if you have any further questions!
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
Traded in a phone, used the box they sent me and the tracking stopped in Kentucky. After chatting with an Agent she said enough time passed that it would be a lost phone claim at that point. Three follow ups later and I was asked the same questions ( yes I already sent the affidavit and was told you have it). Today I get told to be patient but get no answers and am asked again if I sent the affidavit. First time using Gazelle, guess I should have stuck with my previous company.
Thank you for sharing your experience. We're sorry to hear about the difficulties you've encountered and understand how frustrating the process must feel. Please know that we are aware of your case and are actively working toward a resolution. We appreciate your patience while we complete the necessary steps, and we'll keep you informed as soon as we have additional information to share. If you have any questions or would like an update on your case, please contact us at [email protected]. We're here to help.
Fast delivery
Thanks so much for choosing Gazelle and the awesome review!
Koninklijke Gazelle
CUBE Bikes
Back Market - United States4.5
TENWAYS E-Bike
Swappa4.9
Batavus
Reebelo4.7
ItsWorthMore.com3.7202 reviews matching
