Gazelle is pack leader in the reCommerce industry. We help people get the most out of their awesome devices that help them get the most out of life. We’re dead set on making the unwanted wanted, the trashed treasured and completely revolutionizing the smart device lifecycle for iPhones, Androids, MacBooks and more. This is all done through selling and buying pre-owned devices, all from Gazelle.com. What makes Gazelle the best of the best? • No contracts or strings attached• Certified quality• Carrier compatible• 30-day return policy• No hidden fees and honest pricing• Fast, simple and safe• Security for confident selling and buying As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices. Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life. Please share your experiences to help us become the best we can be, for you!
Written by the business, not verified by us.
Is Gazelle legit?
Gazelle (www.gazelle.com) has a 3.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 35% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers consistently find the reconditioned phones and various other devices to be of exceptional quality, often functioning seamlessly just like brand new items. People truly appreciate the reasonable and fair prices offered across their large selection of mobile electronics. Many buyers frequently note that the shipping process is remarkably fast and that their purchases arrive promptly at their doorsteps.
However, some people mentioned experiencing severe delivery delays or having their packages lost entirely while in transit. A few customers also noted frustrating issues with missing items inside shipments or dealing with complicated order resolution procedures.
Auto-generated from all reviews of this business. For reference only.
I didn’t receive the phone. Gazelle is not helpful with refunds.
I didn’t receive the phone. Your website won’t allow me to login and check the status, and I’ve tried on multiple devices. I sent an email to get help and you haven’t responded. My next step is to alert the credit card company that you fraudulently accepted money. I need to hear from you asap.
Update: I submitted the refund form and did not receive any confirmation response. I then called gazelle multiple times and was disconnected every time. At this point, Gazelle does not even deserve 1 star. Why should I have to fill out a form at all? You can look at the tracking and see the package never arrived here. So, why do I need to send anything in and not immediately be issued a refund?
Reply from Gazelle2026-07-25
We're concerned to hear that you haven't received your phone. We'd like the opportunity to review your case and provide any available information. Please contact us at [email protected], and our team will be happy to assist you further.
We have been charged for a Phone and still have not received it. Fedex lost of the phone and Gazelle is basically non-existent as far as customer support. We have called and reached out to Gazelle 3 separate times each time they ask for the same information, then tell us to submit the same paper form, then tell us it will be 2, 3, 5 more business days. At this point Gazelle has our money, Fedex has claimed the package as lost and Gazelle is nowhere to be see. Did Gazelle reach out to Fedex to find out what happened to the package, nope! Eventually we may get our money back but it's going to be solely on us hounding gazelle. That's not customer service. Gazelle has never once initiated the contact or made any moves that indicate that its important to them that this issue get resolved. Someone needs to tell Gazelle that until the product is in your customers hands, they are on the hook and need to be involved.
Reply from Gazelle2026-07-26
Thank you for your feedback. We're very sorry to hear about the difficulties you've experienced with your order. We understand how frustrating it can be when a shipment is delayed and the resolution process takes longer than expected. Please know that your case is important to us, and our team is actively working through the necessary steps to help bring it to a resolution. For the latest updates on your case or if you have any additional questions, please contact us at [email protected]
They received my iphone on May 18, 2026, it is July 24 and I have still not received my payment for my iPhone.
Numerous phone calls and emails and it is always just another 3 or 5 days and you should receive your check. Customer service always has a new excuse. Today I escalated the issue to a supervisor. Beth, the supervisor told me that since it had been over 45 days since they received my iPhone, they had to cancel the check and start their process over again. Be prepared for some really terrible Customer Service.
Reply from Gazelle2026-07-25
We truly regret the inconvenience you've experienced, and we appreciate you taking the time to reach out to us. While we understand that you've already contacted us regarding this matter and received support along with a resolution and expectations, please know that our team remains actively engaged in resolving the issue. We're continuing to work on it with care and urgency, and we’re committed to ensuring a satisfactory outcome. Thank you for your patience and understanding. Please contact us to [email protected] for further assistance.
The absolute worst customer service . Was on the phone for 45 min talking to offshores who were clueless
Reply from Gazelle2026-07-25
We're sorry to hear that your experience left you feeling frustrated. We understand how disappointing it can be when you're seeking assistance and don't receive the level of support you expected. Your experience is important to us, and we appreciate you taking the time to share your concerns so we can continue improving.
My Iphone 16 pro max was in excellent condition, and is working like new. This company is very upfront in service and testing of the phones they sell, And I recommend them 100% if you're looking to buy a reconditioned phone!
Reply from Gazelle2026-07-24
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
In the past I have been a happy customer of Gazelle but not so this time. My Iphone was shipped but I never received it. Gazelle kept putting me off and when it finally allowed to claim the shipment missing I had to do the leg work and not Gazelle. The claim process was also frustrating (the first try they could not locate and then rejected second try with a technicality. Looks like I'll look to others vendors in the future.
Reply from Gazelle2026-07-22
We're very sorry to hear that this experience was not on par with the positive experiences you've had with Gazelle in the past. We understand that the claims process can feel lengthy and frustrating, especially when you're dealing with a missing shipment. We're grateful that a resolution was ultimately reached and that your case was approved and successfully resolved. We sincerely apologize for the inconvenience along the way and appreciate your patience throughout the process.
Thank you for your feedback. We're very sorry and concerned to hear about this issue with your order. We'd like the opportunity to review your order and see what information is available regarding the shipment. We take situations like this very seriously and we want to take care of this for you.
Please contact us at [email protected] so we can assist you further.
Thank you for your feedback. We're truly concerned to hear that you still haven't received your order. We'd really like the opportunity to look into this situation and see what information we can find for you.
Please contact us at [email protected], and our team will be happy to assist you and provide any available updates regarding your order.
I never received my phone. It is stuck in Louisville and it has been very difficult to either get another phone shipped or a refund. Also to get a refund you want me to sign an affidavit. Please refund me my money.
Reply from Gazelle2026-07-22
Thank you for your feedback. We're sorry to hear about the delay and understand how frustrating it must be to be waiting for your phone or a resolution. We'd like the opportunity to review your case and provide any available updates. Please contact us at [email protected] so we can assist you further.
Copilot said: Thank you for your feedback! We're delighted to hear that your phone arrived quickly and that you're enjoying your purchase. We appreciate you choosing Gazelle and hope to serve you again in the future.
We have received no information as to why a phoen we purchased is stuck in Louisville, Kentucky for the past several days.
Reply from Gazelle2026-07-21
We're truly concerned to hear about this issue with your shipment. We understand how frustrating and worrying it can be when you're eagerly waiting for a device and aren't receiving information about its status. We'd like the opportunity to look into this further and see what information may be available.
Please contact us at [email protected] so we can assist you.
Horrible experience so far, it’s been 10 days after purchase, still no phone or update. Can’t get in touch with customer support, don’t buy from here.
Reply from Gazelle2026-07-21
We want to thank you for bringing this to our attention, we take situations like this very seriously and we want to ensure we will take the appropriate steps to support you and take care of this for you, We are truly sorry for the situation and we want to make things right, please contact us at [email protected].
Ordered product that was advertised as “in stock”. Told it was out of stock and a replacement would ship out when available. Replacement shipped on July 5th. It’s now July 20th. No response from Gazelle customer “service”. Filed PayPal dispute. Would give zero stars if I could, and I would absolutely not buy from again.
7/22/26 still no reply from Gazelle support even though they replied immediately to my review. And FedEx says package never in their system
Reply from Gazelle2026-07-21
Thank you for your feedback. We're very sorry to hear about the delays and understand how frustrating this situation must be. Please know that we're aware of your concerns and would like the opportunity to review your order in more detail. Please contact us at [email protected] so we can assist you and provide any available updates regarding your case.
It’s been nearly 3 weeks since I have placed my order and I have received no updates. I have contacted gazelle via the email given on their site multiple times and have not received a email back.
Reply from Gazelle2026-07-19
Thank you for your feedback. We understand your concerns and sincerely apologize for the extended delay. Please know that we are aware of your case and that our team is actively working on it. While we know waiting can be frustrating, we appreciate your patience and the opportunity to make this right. Please contact us at [email protected] if you have any questions or would like additional information regarding your case.
Needed a phone with more memory, but not fancy. $120 plus shipping for a two-year newer phone. Gave it an overnight charge, swapped sims, and we are up and running. Don't forget to run your backup on the old phone to the cloud first. Phone arrived second day after I ordered. Gazelle.com is awesome.
Reply from Gazelle2026-07-19
Thank you for the fantastic feedback! We're delighted to hear that you found a phone that fit your needs at a great value and that everything arrived quickly and worked smoothly right out of the box. We truly appreciate your support and thank you for choosing Gazelle!
Phone doesn’t fully work sent 2 emails to contact them and have not heard back
Reply from Gazelle2026-07-18
Thank you for your feedback. We're sorry to hear that you're experiencing issues with your device. We'd like the opportunity to take a closer look at your case and help get this resolved. Please contact us at [email protected], and our team will be happy to assist you.
Koninklijke Gazelle
CUBE Bikes
Back Market - United States
TENWAYS E-Bike
Swappa
Batavus
Reebelo
ItsWorthMore.com