Gazelle is pack leader in the reCommerce industry. We help people get the most out of their awesome devices that help them get the most out of life. We’re dead set on making the unwanted wanted, the trashed treasured and completely revolutionizing the smart device lifecycle for iPhones, Androids, MacBooks and more. This is all done through selling and buying pre-owned devices, all from Gazelle.com. What makes Gazelle the best of the best? • No contracts or strings attached• Certified quality• Carrier compatible• 30-day return policy• No hidden fees and honest pricing• Fast, simple and safe• Security for confident selling and buying As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices. Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life. Please share your experiences to help us become the best we can be, for you!
Written by the business, not verified by us.
Is Gazelle legit?
Gazelle (www.gazelle.com) has a 3.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 35% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers consistently find the reconditioned phones and various other devices to be of exceptional quality, often functioning seamlessly just like brand new items. People truly appreciate the reasonable and fair prices offered across their large selection of mobile electronics. Many buyers frequently note that the shipping process is remarkably fast and that their purchases arrive promptly at their doorsteps.
However, some people mentioned experiencing severe delivery delays or having their packages lost entirely while in transit. A few customers also noted frustrating issues with missing items inside shipments or dealing with complicated order resolution procedures.
Auto-generated from all reviews of this business. For reference only.
Gazelle stole my phone.
I was made an offer - I sent on phone - they decreased the offer by half - i declined the offer and they never sent back my phone nor did they pay even the half amount.
They do not respond to emails, deactivated my account and pretend it never happened.
They will steal your phone too if you give them the chance.
Reply from Gazelle2026-07-29
Thank you for sharing your feedback. We're sorry to hear about your experience and understand your concerns. Please know that this matter is currently being reviewed, and we are actively working to better understand what happened and assist with a resolution. For updates regarding your case and any additional information, please contact us at [email protected]. We're here to help and appreciate the opportunity to look into this further.
I've bought several phones through gazelle with no issue, but my last one had blue tooth issues and I figured it was just a bad phone and ordered another. It never came and I had to fill out a form. Took over 30 days to be reimbursed
Reply from Gazelle2026-07-29
Thank you for sharing your feedback. We're sorry to hear about your experience and understand your concerns. Please know that we are actively working on your situation and would appreciate the opportunity to review the details further and provide any available updates. Please contact us at [email protected], and our team will be happy to assist you
Simple and transparent.
I have bought over 6 phones from Gazelle over the years and have always received exactly what I was expecting. Sure, they are used phones and not always in perfect condition, but that is why they are sold at a discount. Also they are not always the cheapest option, but the peace of mind that I will actually get what was advertised is worth the small premium.
Reply from Gazelle2026-07-28
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
It took 2 weeks to get the phone and when I called customer service I was left on hold for my entire lunch break and had to hang up and go back to work. I then emailed, repeatedly, responses were slow and useless. The information provided through email did not address the specific questions I asked and was obviously a canned response to shipping questions. The experience would have been perfectly tolerable if I had been answered clearly and honestly the first time.
Reply from Gazelle2026-07-28
We're sorry that the delivery took longer than expected . We understand how frustrating it can be to spend time reaching out for updates and still feel uncertain. That said, we're glad to hear that your phone ultimately arrived safely. We appreciate your patience throughout the process and sincerely apologize that the service experience did not reflect the level of support we strive to provide. Thank you for your feedback and for giving Gazelle the opportunity to serve you.
I ordered my phone on the 15th of July and as of July 26th I have not received it.
Reply from Gazelle2026-07-27
We're truly sorry to hear that your phone has not yet arrived. This is something that we take very seriously and we want to take the correct steps so we can give you a resolution. Please contact us at [email protected] so we can take a closer look at your order and provide any available updates.
Followed simlpe on screen instructions, all worked well. Battery charged, held at 100% over night.
Reply from Gazelle2026-07-27
It's great to hear that everything worked as expected and that your device arrived with a strong battery and performed well right from the start. We appreciate you choosing Gazelle and hope you enjoy your device!
i ordered twice they did not ship any of them
SHP548157
SHP548158
its been 8 days
Reply from Gazelle2026-07-28
We're genuinely concerned to hear that neither of your orders has shipped after 8 days. Please know that we are actively working toward a resolution in your cases and would like the opportunity to provide more information specific to your situation. For the latest updates regarding your case, please contact us at [email protected]. We're here to help and appreciate your patience.
Can’t seen to my phone calling everybody and it won’t ship for some reason for 10 days now WHERES MY PHONE????
Reply from Gazelle2026-07-28
Thank you for your feedback. We know waiting this long for a phone is incredibly frustrating. We're sorry for the inconvenience and want you to know that your case is being worked on. We appreciate your patience and would like to help however we can. Please contact us at [email protected] so we can review your order and provide the latest information available
could not have had a worse experience. A day after my order, I was told it was on backorder, please wait it will ship soon. Over a week went by with no updates, so i reached out to customer service who told me they were canceling my order. Waited on hold over an hour to speak with someone just to tell me they won't help me.. oh but here's a $10 off promo code. I have bought several phones from Gazelle over the years, never again..
Reply from Gazelle2026-07-28
Thank you for your feedback. We're truly sorry that your experience did not go as expected. We understand how disappointing it must have been to place an order, be informed of a backorder.
This is certainly not the experience we want our customers to have. We sincerely apologize for the frustration and inconvenience this situation caused and appreciate you taking the time to share your experience with us.
Thank you for taking the time to leave a review. We're genuinely sorry to hear that your item never arrived. We are actively looking into this for you to give you a resolution. Please contact us at [email protected], and our team will be glad to review your order and provide any available updates.
I’ve bought several iPhones from Gazelle and they all arrived in pristine, working condition. At this point I doubt I would buy a new one directly from Apple. Gazelle gives me a model and price range that suits my budget and I don’t feel pressure to exceed what I want to pay. I’m very happy.
Reply from Gazelle2026-07-26
Thank you for being a loyal Gazelle customer! We're thrilled to hear that your devices have consistently arrived in excellent condition and that you've found great value in choosing Gazelle. We truly appreciate your support and look forward to helping you with your next device.
The ipad mini was in good condition. It arrived sooner than expected. The price was lower than any other company I checked with.
Reply from Gazelle2026-07-26
It's great to hear that the iPad mini arrived sooner than expected and that you were pleased with both its condition and value. Finding a quality device at a competitive price is exactly what many customers look for, and we're delighted we could deliver that experience.
Still haven't received the phone and it has been 11 days. I needed it in a rush and am dissatisfied.
Reply from Gazelle2026-07-27
Thank you for your feedback. We're sorry to hear that your phone has not arrived yet, especially since you needed it urgently. We understand how disappointing and inconvenient delays like this can be when you're counting on a device to arrive on time. Please contact us at [email protected] so we can review your order and provide the latest information available on your shipment.
Thank you for your feedback! It's wonderful to hear that the iPad arrived quickly and met your expectations. We hope you enjoy your device, and we appreciate you choosing Gazelle!
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