Gazelle is pack leader in the reCommerce industry. We help people get the most out of their awesome devices that help them get the most out of life. We’re dead set on making the unwanted wanted, the trashed treasured and completely revolutionizing the smart device lifecycle for iPhones, Androids, MacBooks and more. This is all done through selling and buying pre-owned devices, all from Gazelle.com. What makes Gazelle the best of the best? • No contracts or strings attached• Certified quality• Carrier compatible• 30-day return policy• No hidden fees and honest pricing• Fast, simple and safe• Security for confident selling and buying As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices. Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life. Please share your experiences to help us become the best we can be, for you!
Written by the business, not verified by us.Gazelle (www.gazelle.com) has a 3.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 35% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-11.
Most reviewers were somewhat happy with their experience overall. Consumers consistently find the reconditioned phones and various other devices to be of exceptional quality, often functioning seamlessly just like brand new items. People truly appreciate the reasonable and fair prices offered across their large selection of mobile electronics. Many buyers frequently note that the shipping process is remarkably fast and that their purchases arrive promptly at their doorsteps. However, some people mentioned experiencing severe delivery delays or having their packages lost entirely while in transit. A few customers also noted frustrating issues with missing items inside shipments or dealing with complicated order resolution procedures.
Auto-generated from all reviews of this business. For reference only.Very good, shipping so fast. I would like to buy phones from your business and hopefully to invite my friends to touch on yours
We're thrilled to hear that your order arrived quickly and that you've had a positive experience with Gazelle. Your willingness to purchase from us again and recommend us to your friends means so much to us.
Still have not received phone orderrd 2 weeks ago!! Customer service non existent. We have been purchasing phones from you for over 10 years. Never again.
We are truly sorry to hear that your phone has still not arrived and that you've had such a difficult time getting assistance. Your loyalty means a great deal to us, and we're disappointed that this experience has not reflected the level of service you deserve. We'd really like the opportunity to look into your order and help get answers for you. Please contact us at [email protected] so we can assist further.
I have purchased 2 iPhones and 1 ipad from Gazelle and been totally satisfied with each purchase. With the ever increasing prices of new tech, Gazelle seems the smart way to go. I’ve never had a problem with any purchase and I will definitely be back in the future.
We're thrilled to hear about your continued satisfaction with us! It's wonderful to know that you find us to be a smart choice for tech. We truly appreciate your loyalty and look forward to serving you again in the future.
impossible to get someone to respond to email or get a human on the phone. My phone never showed up as fedex couldn't deliver it with the box being empty
We’re very sorry to hear about this experience and understand how frustrating it must have been. This is certainly not the experience we want for our customers, and we'd like to take a closer look at what happened with your order and shipment. Please contact us at [email protected] so we can review your case in detail and work toward a resolution.
It’s been over 2 weeks since the targeted delivery date and my order has not been delivered or moved. I sent an email to the support asking about the status and got no response.
We're deeply concerned to hear that your order has been delayed and that you haven't received a response to your email. We understand how concerning it can be when a package hasn't moved for an extended period of time. We'd like the opportunity to review your order. Please contact us at [email protected] so we can assist you further.
iPad takes forever to charge and when turned on screen is glitchy and flash’s
Thank you for your feedback. We're very sorry to hear about the issues you've experienced with the iPad and understand how disappointing that must be. Please know that we are aware of your case and are actively working on it. If you have any questions or need further assistance, please don't hesitate to contact us at [email protected]. We're here to help and appreciate your patience while we work toward a resolution.
Great product. Thank you. Looks brand new.
This is fantastic - thank you for sharing. We'll make sure we relay this feedback back to the team! 😊
I have always gotten great service from Gazelle. The product shows up on time and is always a good as, if not better than, described.
Thanks so much for choosing Gazelle and the awesome review!
Always great dealing with Gazelle! Great process and packaging.
Thank you for your continued support! It's always a pleasure to hear from returning customers. We're delighted that you've had great experiences with Gazelle and that the process and packaging continue to meet your expectations.
Never got a bad phone from here. Always in great condition and never any problems.
It's wonderful to hear that your experiences with Gazelle have been consistently positive. Knowing that you've always received devices in great condition and that they've performed reliably means a lot to us. We truly appreciate your trust and support, and we look forward to serving you again in the future.
Got an ipad for a good price, product was as described. Delivered promptly. Have ordered in the past, have always been satisfied with my purchase.
We're happy to hear the iPad arrived as described, at a great price, and on time, that's our top priority. We truly appreciate your continued trust in Gazelle and are delighted that you've been satisfied with your purchases over the years.
I was very happy with my purchase. The "good" condition iPad looks brand new.
Thanks so much for choosing Gazelle and the awesome review!
Very easy to find the phone I was interested in. I chose one that was indicated that it was in fair condition, when I received the phone looked new, The purchase went smooth, and the delivery was outstanding!
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
The phone was listed as ‘good’ but I call it excellent. No blemishes or scratches and a great price. Thanks
It's wonderful to hear that the phone exceeded your expectations and arrived in such great condition. We're also delighted that you felt you received a great value. Thank you for choosing Gazelle, and we hope you enjoy your device for years to come!
So nice to get exactly what I ordered. Thanks
Thanks so much for choosing Gazelle and the awesome review!
This is the second time we have purchase phones from Gazelle, and we have been very satisfied. We will do it again in the future when necessary, and refer to all our friends, The process is so easy, and our phone arrived very quick. The prices and selection of phones is great.
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
Good selection. Fast shipping.
Thanks so much for choosing Gazelle and the awesome review!
I ordered a phone, it was the right gigabytes the right model, but the wrong color. My son just decided to live with it.
Thank you for your feedback. This is not the experience we want our customers to have, and we'd really like the opportunity to look into exactly what happened and make things right. Please contact us at [email protected] so we can review your order in detail and work with you on a resolution. We appreciate you bringing this to our attention and look forward to assisting you.
If I could I would give a zero star rating. I was suppose to have my phone July 8th. It's been sitting in Kentucky since July 6th.
We're very sorry to hear about the delay and understand how frustrating it is to be expecting your phone and see no movement on the shipment for several days. This is certainly not the experience we want for our customers. We'd like to take a closer look at your order and see what information is available regarding the delay. Please contact us at [email protected] so we can review your case and provide further assistance.
My daughter ordered this phone for me to replace a much older model.She got right on your site, picked this one w/ in an hour and it was delivered in the reported timeframe. Packaged well and no problems . Happy
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
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