Gazelle is pack leader in the reCommerce industry. We help people get the most out of their awesome devices that help them get the most out of life. We’re dead set on making the unwanted wanted, the trashed treasured and completely revolutionizing the smart device lifecycle for iPhones, Androids, MacBooks and more. This is all done through selling and buying pre-owned devices, all from Gazelle.com. What makes Gazelle the best of the best? • No contracts or strings attached• Certified quality• Carrier compatible• 30-day return policy• No hidden fees and honest pricing• Fast, simple and safe• Security for confident selling and buying As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices. Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life. Please share your experiences to help us become the best we can be, for you!
Written by the business, not verified by us.Gazelle (www.gazelle.com) has a 3.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 35% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-11.
Most reviewers were somewhat happy with their experience overall. Consumers consistently find the reconditioned phones and various other devices to be of exceptional quality, often functioning seamlessly just like brand new items. People truly appreciate the reasonable and fair prices offered across their large selection of mobile electronics. Many buyers frequently note that the shipping process is remarkably fast and that their purchases arrive promptly at their doorsteps. However, some people mentioned experiencing severe delivery delays or having their packages lost entirely while in transit. A few customers also noted frustrating issues with missing items inside shipments or dealing with complicated order resolution procedures.
Auto-generated from all reviews of this business. For reference only.Good selection of pteowned items at sigficant cost saving.
Hi Michael, We are so glad to hear that you appreciate our selection of pre-owned items and the significant savings we offer. Thanks so much for choosing Gazelle and the awesome review! We hope that you come back to us in the future! -Gazelle Support
Phone was scheduled to arrive on Friday and we had person coming from out of town to handle transfer of information on conference call with new service provider but phone did not arrive until Tuesday. Have not yet been able to complete transfer as of following Friday.
We are truly sorry to hear about the significant delay in your phone's arrival and the disruption it caused to your planned conference call and information transfer. We understand how frustrating this must have been, especially with someone traveling to assist. We are reviewing our delivery processes to prevent such occurrences.
Repeat buyer. I've always received a good product from Gazelle. Will continue to buy in the future.
We truly appreciate your continued loyalty and are delighted to know you've consistently received quality products from us. Thank you for your trust!
The fast shipping and overall customer service was great. I plan on purchasing more items. Thank you once again.
We're so happy to hear that you had a great experience with our fast shipping and customer service! We truly appreciate your kind words and look forward to your future purchases.
Phone looks brand new and works great my grandfather is very pleased with it, and that's what matters the most.
We're so happy to hear that the phone looks brand new and is working great! It's wonderful to know your grandfather is pleased with it. Thank you for sharing your positive experience!
Quickly found a phone at a fair price and it works perfectly.
We are so happy you quickly found a phone at a fair price and that it's working perfectly for you! Thank you for your wonderful feedback.
They did everything expected. It was easy.
We are so pleased to hear that your experience with us was easy and met all of your expectations. We truly appreciate your positive feedback!
You love gazelle! Always quick and efficient! Thank you!
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
We are so happy to hear you received your iPhone and are pleased with the price! Thank you for taking the time to share your positive experience.
I bought a refurbished phone on June 1 and it was expected in 5-7 days which was extended to the 13th. It is now the 30th of June and I have still not received the packaged nor have I got a reason for the delay.
We sincerely regret the extended delay in your refurbished phone's delivery and the lack of communication. We are actively investigating this shipping issue to provide you with a resolution. Please contact us back at [email protected], so we can assist you.
Bought quite a few phones from Gazelle over the years. Never disappointed.
We're so glad to hear about your continued positive experiences with us over the years! We truly appreciate your loyalty.
nice staff!
Thank you so much! We're glad to hear our team made a great impression. We appreciate your kind words!
Stay away! Terrible customer service and deceptive trade-in practices. Their customer service is absolutely horrible. The representatives are completely untrained, confused, and consistently give out incorrect information. To make matters worse, they processed one of my cellphones for a $0 trade-in value—a deal I explicitly never accepted. They essentially took my phone for free. Be incredibly careful if you are planning to trade in your phone with them!
We're truly sorry to hear about your frustrating experience with our customer service and the trade-in process. We understand your concern regarding the $0 trade-in value for your cellphone and the feeling that your device was taken without your consent. We strive to provide accurate information and fair evaluations, and we regret that we fell short in your case.
I was told my package would be here on the 23 and it’s the 29 and my package is still in Kentucky?
We understand your frustration regarding the delayed delivery and the current location of your package. We are actively looking into this shipping discrepancy for you. Please contact us back at [email protected], so we can assist you.
I have gotten at least 10 phones from gazelle in the last 6 years between me and my 2 children. It's so easy and convenient with the payment plans. I would recommend them to anyone who doesn't have all the money to buy a phone up front. Delivery is super fast. I get the phones in 2 days.
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
Love my iPhone 14, looks brand new
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
We are so glad everything arrived perfectly. Thank you for your kind words, we'll pass it back to our team!
I'm a previous customer and was very happy. I've purchased three iPhones from Gazelle and they were all perfect. I love being able to purchase a phone that is reasonably priced and doesn't lock me into years of payments. Go Gazelle!
We're so happy to hear you've had such positive experiences with your iPhone purchases! It's wonderful to know our phones meet your needs. Thank you for your continued support!
Product shipped fast and was as described. Very good condition.
We're glad it arrived quickly and met your expectations. Thanks for choosing Gazelle!
Ordered a phone a month ago and it never showed up. Customer service has not helped at all. First they wouldn't acknowledge the package was late. Then when it was they had me fill out a form. Two weeks went by before they acknowledged I submitted the form. One month later phone hasn't come and gazelle hasn't issued a refund . EDIT: As a response to Gazelle, I did start contacting 3 weeks ago and the same email they suggested in this post. They'd rather respond publicly on a website than actually provide customer service.
We sincerely apologize for the frustrating experience you've had with your recent order and the lack of resolution from our customer service team. We understand how disheartening it is to wait so long for a phone that never arrived and to feel unheard. We are actively looking into this matter to improve our processes. Please feel free to contact us at [email protected] so we can better assist you.
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