Gazelle is pack leader in the reCommerce industry. We help people get the most out of their awesome devices that help them get the most out of life. We’re dead set on making the unwanted wanted, the trashed treasured and completely revolutionizing the smart device lifecycle for iPhones, Androids, MacBooks and more. This is all done through selling and buying pre-owned devices, all from Gazelle.com. What makes Gazelle the best of the best? • No contracts or strings attached• Certified quality• Carrier compatible• 30-day return policy• No hidden fees and honest pricing• Fast, simple and safe• Security for confident selling and buying As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices. Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life. Please share your experiences to help us become the best we can be, for you!
Written by the business, not verified by us.Gazelle (www.gazelle.com) has a 3.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 35% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-11.
Most reviewers were somewhat happy with their experience overall. Consumers consistently find the reconditioned phones and various other devices to be of exceptional quality, often functioning seamlessly just like brand new items. People truly appreciate the reasonable and fair prices offered across their large selection of mobile electronics. Many buyers frequently note that the shipping process is remarkably fast and that their purchases arrive promptly at their doorsteps. However, some people mentioned experiencing severe delivery delays or having their packages lost entirely while in transit. A few customers also noted frustrating issues with missing items inside shipments or dealing with complicated order resolution procedures.
Auto-generated from all reviews of this business. For reference only.While I ended up having to call customer service, they took care of me and I got the product I wanted. Thanks.
We're so glad our customer service team could assist you and ensure you received the product you wanted. Thanks for your kind words!
Have not received product. Ordered June 18th with expected delivery last Monday. 🤷♀️
We are very sorry your order has not arrived. We understand your frustration and are looking into this delivery delay for you. Please feel free to contact us back at [email protected] so we can better assist you.
I had plenty of phones to chose from and the prices were good. Not only will I buy from you again, I’ll be recommending you as well.
We're so glad you found great phones at good prices! We appreciate your kind words and recommendations. Thank you!
Easy ordering, quality product.
We're so happy you found ordering easy and are pleased with the quality of our product!
The phone got lost in the mail. You could see that I did not get it but will not refund until I fill out a phone and review the form. My son worked hard to buy this phone. He cannot get another until we get know this one has been refunded.
We are truly sorry to hear about the lost phone and the distress this has caused, especially given your son's hard work. We understand your frustration and are actively looking into this matter to help resolve it. Please feel free to contact us at [email protected] so we can better assist you.
I am pleased with the i phone 14 I purchased. My son, who has purchased several phones from you, said he trusted your company above any others. Thanks for a good job!
We are so pleased you are happy with your new iPhone 14! We appreciate your kind words and trust.
Bogus claims during inspection about my device being different than what was quoted and my screen being cracked. This led to a substantially lower payout than quoted. Couldn't speak to anyone who could help. Writing to the BBB now.
We are concerned to hear about your experience with the inspection and the resulting payout. We want to assure you that we are taking your feedback seriously and will review our processes to prevent similar situations.
Arrived in the time described, as described, and communication was excellent.
We're so glad to hear everything arrived as expected and our communication was excellent. Thank you!
Ordered a 256gb phone and was sent a 128gb l email numerous times with no response, finally I called and spoke to the call center and they were very unprofessional. I bought phones from here before but will NEVER do business with them again.
We are truly sorry to hear about the incorrect phone you received. We appreciate you bringing this to our attention and will investigate this issues immediately to improve our processes. We are awaiting on the device being in transit to us to continue with the return process as our customer representative informed you during the interaction.
timely delivery, good phone, need to figure out some things to convert contacts, etc
We're happy to hear you're enjoying your new phone! We can help with contact conversion. Feel free to contact us at [email protected], so we can assist you.
Products are always RELIABLE and arrive as promised. My absolute GO-TO when I'm in dire need!
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
I know you have 72 hours to respond. I have a phone that is blocked by AT&T because the previous owner has an outstanding balance. I am in limbo waiting to see if (hopefully) I can return the phone which is currently useless. I cannot afford to pay for another phone and am without a phone and at the mercy of Gazelle customer service. I hope to update this review after a favorable outcome.
We appreciate you sharing your experience. We recognize the frustration of being without a working phone due to this unexpected issue. We were advised that the order it's being return to us as well as our representative provide you the next steps. Please feel free to contact us at [email protected] so we can better assist you or answer any questions you may have.
This is my 5th purchase from Gazelle! Always has been my go to! I’ve literally referred everyone I know! Shipping was amazing! 2 days! I can’t thank this company enough for their service!
We are so happy to hear about your positive experience and continued loyalty! We truly appreciate you referring us to others. Thank you for your wonderful feedback!
We are truly sorry your order was lost again. We are looking into this issue. Please feel free to contact us back at [email protected] so we can better assist you.
I got iPhone 14 Pro Max and upon arrival it has scratches all over but online says in good condition if I knew am gonna receive scratch ass phone 😡
We are concerned to hear about the condition of your recent phone delivery. We were informed that the condition selected was fair condition, nonetheless if the device do not meet your expectations. Please feel free to contact us back at [email protected] so we can better assist you.
Delivered a phone in better condition than expected, quickly and well packed, ready to go and transfer everything from old phone.
We're so glad to hear you received your phone in excellent condition, quickly and well-packed! We appreciate your kind words.
Aways a good experience dealing with Gazelle.
We are so glad you had a good experience. We appreciate your kind words.
We are so glad you are happy with your new phone. Thank you for your kind words!
This is the fourth time that we’ve purchased a phone from Gazelle, and we haven’t had any problems yet! We went with a refurbished iPhone from Walmart and had to return it within 3 weeks.
We're so glad to hear you've had consistently positive experiences with our phones, especially after a less-than-ideal experience elsewhere. Thank you for your continued trust!
Condition was better than expected! (I received "good" condition) Will order again the next time I need to upgrade.
We are so happy to hear the condition exceeded your expectations! We appreciate your kind words and look forward to your next order.
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