Gazelle is pack leader in the reCommerce industry. We help people get the most out of their awesome devices that help them get the most out of life. We’re dead set on making the unwanted wanted, the trashed treasured and completely revolutionizing the smart device lifecycle for iPhones, Androids, MacBooks and more. This is all done through selling and buying pre-owned devices, all from Gazelle.com. What makes Gazelle the best of the best? • No contracts or strings attached• Certified quality• Carrier compatible• 30-day return policy• No hidden fees and honest pricing• Fast, simple and safe• Security for confident selling and buying As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices. Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life. Please share your experiences to help us become the best we can be, for you!
Written by the business, not verified by us.Gazelle (www.gazelle.com) has a 3.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 35% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-11.
Most reviewers were somewhat happy with their experience overall. Consumers consistently find the reconditioned phones and various other devices to be of exceptional quality, often functioning seamlessly just like brand new items. People truly appreciate the reasonable and fair prices offered across their large selection of mobile electronics. Many buyers frequently note that the shipping process is remarkably fast and that their purchases arrive promptly at their doorsteps. However, some people mentioned experiencing severe delivery delays or having their packages lost entirely while in transit. A few customers also noted frustrating issues with missing items inside shipments or dealing with complicated order resolution procedures.
Auto-generated from all reviews of this business. For reference only.The phone looks new . Great condition. Battery could have been a little higher. But, overall very satisfied.
We're so glad you're very satisfied with the phone's condition! We appreciate your feedback regarding the battery.
I have used Gazelle for purchase of pre own phone for the last 12 years. I can always find an iPhone that fits my needs. Prices are reasonable. My only negative comments is: If a certain model of phone is not available, why even show the picture of it. It gives false hope. This negative is for the delivery. The phone was delivered but instead of putting the phone on my porch, they put it on the back of my truck's tailgate. If it wasn't for my landscaper getting my attention, I would have driven off in my truck and the phone would have been lost or stolen.
We appreciate you sharing your long-standing experience with us. We understand your frustration regarding unavailable phone models being displayed and are looking into this. We are also concerned about the delivery issue and are addressing this with our shipping partners to prevent future occurrences.
they help me with my iPhone that I bought it got lost now its not
We are truly sorry to hear about the trouble with your iPhone. We want to help.
Very nice seems to work just fine very good shape
We're so glad to hear you're happy with it! We appreciate your positive feedback.
I paid for 2 day expedited delivery. Its been more than 5 days and its still not here
We are sorry your expedited delivery is delayed. We are looking into this. Please contact us at [email protected], so we can assist you further on the issue.
Easy shopping. Fast delivery. And the phone was exactly as described. The price was just right!
We're so happy you found shopping easy, delivery fast, and the phone exactly as described! We appreciate your feedback!
Ordered the 15 plus pro max in fair condition because that what was available in what I needed. Third order from Gazelle and that “fair” condition has been very good every time. I’ve always been very satisfied.
We are so glad to hear you've consistently had such positive experiences with our "fair" condition devices! Your continued satisfaction means a lot to us. Thank you for your loyalty.
Quick and easy to get the phone. Looks just like new.
We're delighted you had an easy experience! Thank you for choosing Gazelle.
I would put 0 stars if I could. Everything I have done with gazelle has gone wrong. Products that don’t work and phones that got lost in transit. Waiting for my refund for my phone that got lost in transit. Afidat completed, please get back to me.
We are truly sorry to hear about the issues you've experienced with our products and the lost phone. We are actively looking into your refund request and we were informed that it was already been issued, keep in mind that the processing time to get the amount reflected it's depending your financial institute.
Was able to find a phone in my price range that satisfied my son. Not the latest but certainly something he approved. He is enjoying the great product that is working perfectly and looks great too.
We're so glad you found a phone that your son loves and that it's working perfectly! Thank you for sharing your positive experience with us.
My first phone I ordered was lost by FedEx and I received my refund and bought another one (this is the 4th phone I have gotten from you). I LOVE my phone, perfect condition, easy to transfer from my old phone (iPhone 8 😳) Thank you SO much!
We are so happy to hear you love your phone and that the transfer was easy! Thank you for your continued trust in us.
I'm lovin' my "new" iPhone 15 Pro. It's not that much bigger than my trusty old SE, which, to me, was absolutely the perfect size. I would've kept it forever, but I could no longer clear enough memory to update the IOS. Took a week or so to get used to no home button. The facial recognition is way easier than I would've assumed so there wasn't nearly the learning curve that I expected. Found NO cosmetic issues, so very happy with the price, but the improved camera setup is just remarkable! Really pleased with my purchase -- Thank you, Gazelle!
We are so happy to hear you are loving your iPhone 15 Pro! It's wonderful that you found it to be in excellent cosmetic condition and that the camera has impressed you. We appreciate you choosing us!
I had a bait and switch experience. I sent an iPhone 13 that had been in a case its entire life with a screen saver. I had been using the iPhone with no battery issues. The quote was $167. They came back that the phone had scratches (it did not - I have pictures of what it looked like before I sent it), was not the phone I told them - it was- and the battery would not hold a charge - again I had no such issue up to two weeks before I sent it. The new quote was $99.
Thank you for sharing your experience. We are concerned to hear about the discrepancy in your iPhone assessment. Our team carefully assesses each device internally and externally at the warehouse, and pricing also reflects current market conditions.
Very thin foam used as packaging
We're sorry the foam was thin on our packaging, we'll relay this back to our team so we can improve our packaging leave up to your expectations.
We're so happy you enjoyed our quick service and fair pricing. We appreciate your kind words!
I am starting to think this business is a fraud. First time I ordered my phone, it got lost with FedEx and it took them over two months to refund me. Not learning my lesson and thinking it was a one off experience, I placed a second order and it still hasn't arrive yet. All seems to indicate their is something fishy going on.
We are truly sorry to hear about the significant delays and frustration you've experienced with both of your orders. We understand your concerns and are actively investigating these issues to prevent future occurrences. Please feel free to contact us back at [email protected] so we can better assist you.
Came very fast. Shipping was very quick. Was able to walk into my my phone service and turn on within 5 minutes. It was activated and unlocked and said five stars. Phone came like brand new and excellent choice .
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
Quick and easy ordering. Arrived quickly and great quality product!
Thanks so much for choosing Gazelle and the awesome review!
the iPad I ordered looked better than expected when it arrived. Shipping was FAST! A few scratches never hurt nobody. Works fantastic. Can’t wait to use it on road trips! The price was excellent as well.
Love this—thanks for the great feedback! We’ll be sure to pass your kind words along to the team—they’ll be just as thrilled as we are.
Too many scratches
Thanks so much for choosing Gazelle and the awesome review!
Koninklijke Gazelle
CUBE Bikes
Back Market - United States4.5
TENWAYS E-Bike
Swappa4.9
Batavus
Reebelo4.7
ItsWorthMore.com3.7202 reviews matching
