Easy to use
Easy to use. Great delivery. Very good phones.
Reply from Gazelle2026-06-21
We're so glad you found our phones easy to use and enjoyed the delivery! We appreciate your positive feedback.
About Gazelle
Data updated- Website
- www.gazelle.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 99% (73/74)
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About this business
Gazelle is pack leader in the reCommerce industry. We help people get the most out of their awesome devices that help them get the most out of life. We’re dead set on making the unwanted wanted, the trashed treasured and completely revolutionizing the smart device lifecycle for iPhones, Androids, MacBooks and more. This is all done through selling and buying pre-owned devices, all from Gazelle.com. What makes Gazelle the best of the best? • No contracts or strings attached• Certified quality• Carrier compatible• 30-day return policy• No hidden fees and honest pricing• Fast, simple and safe• Security for confident selling and buying As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices. Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life. Please share your experiences to help us become the best we can be, for you!
Written by the business, not verified by us.Is Gazelle legit?
Gazelle (www.gazelle.com) has a 3.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 35% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-11.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers consistently find the reconditioned phones and various other devices to be of exceptional quality, often functioning seamlessly just like brand new items. People truly appreciate the reasonable and fair prices offered across their large selection of mobile electronics. Many buyers frequently note that the shipping process is remarkably fast and that their purchases arrive promptly at their doorsteps. However, some people mentioned experiencing severe delivery delays or having their packages lost entirely while in transit. A few customers also noted frustrating issues with missing items inside shipments or dealing with complicated order resolution procedures.
Auto-generated from all reviews of this business. For reference only.What people say
My items never arrived I didn’t know…
My items never arrived I didn’t know where to report it so ya experience was not the best
Reply from Gazelle2026-06-21
We're sorry your items didn't arrive. We are looking into this issue. Please feel free to contact us back at [email protected] so we can better assist you.
I have not received the product yet
I have not received the product yet, and do not know when will it happen
Reply from Gazelle2026-06-20
We understand your concern about the delayed delivery. We are looking into this for you. Please feel free to contact us at [email protected] so we can better assist you.
Great phone for a great price!
Reply from Gazelle2026-06-19
We are so glad you are happy with your new phone. Thank you for your kind words!
Great phones at an outstanding price!
Great phones at an outstanding price! I ordered an iPhone 15 Pro, and the condition was stated as "good." It was more than good. It was excellent. No scratches or dings, and the battery health was at 99%. Cameras all worked. It was basically like a brand-new phone. Very pleased with my experience, and will definitely order again when the time comes!
Reply from Gazelle2026-06-19
We are so glad to hear you are very pleased with your iPhone 15 Pro! It's wonderful to know the condition exceeded your expectations. We appreciate your kind words and look forward to serving you again.
Good service
Good service, appreciate what you do.
Reply from Gazelle2026-06-20
We appreciate your kind words. We are glad you had a good experience. Thanks for using Gazelle!
I ordered an unlocked phone but…
I ordered an unlocked phone but received a locked phone. Customer service took 3 days to respond to me and told me the only option is to return the phone.
Reply from Gazelle2026-06-20
We appreciate you sharing your experience. We are concerned to learn about the phone issue and delayed response. Please feel free to contact us back at [email protected] so we can better assist you.
Broken charger cord
I phone was in good working order, but the charger sent was broken out of the box
Reply from Gazelle2026-06-19
We appreciate your feedback. We are sorry the charger was broken and are looking into this. Please feel free to contact us back at [email protected] so we can better assist you.
Been ordering used phones from Gazelle…
Been ordering used phones from Gazelle a few times and always got a good working phone . And the price wasn’t so bad .
Reply from Gazelle2026-06-18
We're so glad to hear you've consistently received great working phones at good prices! Thank you for your continued trust.
The was refurbished with a non Apple…
The was refurbished with a non Apple screen. As a result the facial recognition would not work.
Reply from Gazelle2026-06-19
We are sorry to hear about the screen issue and facial recognition problem. We are looking into this. Please contact us back at [email protected], so we can assist you.
Easy to order online and was delivered…
Easy to order online and was delivered quickly.
Reply from Gazelle2026-06-16
We are so happy to hear you found ordering easy and delivery quick. We appreciate your kind words.
The iPhone 14 Pro I received had a bad…
The iPhone 14 Pro I received had a bad camera and microphone.
Reply from Gazelle2026-06-16
We are sorry to hear about the camera and microphone issues. We appreciate your feedback. Please contact us back at [email protected], so we can assist you.
still trying to get a refund back on a…
still trying to get a refund back on a cell phone that was stolen during delivery. I have emailed in a valid police report, the AOL and pictures of the empty package . Still crickets from gazelle. Each time i call in its the same song and dance, 3 to 5 days. This whole process started in mid April. CLAIM #C03527191. I would not recommend anyone to purchase from gazelle, not a honest company!
Reply from Gazelle2026-06-16
We are truly sorry to hear about the ongoing difficulties with your refund and the frustration this has caused. We are actively investigating this matter with our Higher Support Team to provide you a resolution on your recent inquiry.
I like the product .
I like the product .. looks new. I highly recommended to othere costumer to trust this Website.
Reply from Gazelle2026-06-15
Thanks so much for choosing Gazelle and the awesome review!
Still waiting for the phone
Everything is fine. But why are you asking for my option before the phone even arrives. Sure it was easy to purchase a devise on your site - but I haven’t received it yet. So - what do you want my feedback on?
Reply from Gazelle2026-06-15
We appreciate you taking the time to share your experience. We understand your confusion about receiving a review request before your phone arrived. We are always working to improve our processes.
Ordering was fine…camera didnt work, subpar return policy.
The processing of the order was fine but the phone camera did not work. Not getting a replacement phone and having to return the phone within 30 days is too short of a Time. Also not being able to use the $20 discount when I didn't even use it the first time for the replacement phone is extremely disappointing. I may not get a replacement from gazelle
Reply from Gazelle2026-06-15
We appreciate you sharing your experience. We are sorry to hear about the camera issue and the difficulties with the replacement process and discount. We are reviewing our policies to improve these areas.
It was easy to order a refurbished…
It was easy to order a refurbished phone and get it transferred to my account.
Reply from Gazelle2026-06-15
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
Been using since 2020
Product is accurate with condition I ordered - no complaints
Reply from Gazelle2026-06-15
We're glad to hear the product matched your expectations. Thank you for your feedback!
No delivery no customer service
Reply from Gazelle2026-06-15
We regret this. We are looking into your delivery and customer service concerns. Please feel free to contact us back at [email protected] so we can better assist you.
THE BEST
Whenever I need a telephone I always comeback to Gazelle. It is a great experience every time. Thank you for making my life easier. GREAT SERVICE, Fast delivery and excellent price.
Reply from Gazelle2026-06-14
We are so pleased to hear we consistently provide a great experience, making your life easier with our service, delivery, and pricing!
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