Phone works beautifully
Phone works beautifully, can barely tell it’s pre owned
Reply from Gazelle2026-07-13
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
About Gazelle
Data updated- Website
- www.gazelle.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 99% (73/74)
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About this business
Gazelle is pack leader in the reCommerce industry. We help people get the most out of their awesome devices that help them get the most out of life. We’re dead set on making the unwanted wanted, the trashed treasured and completely revolutionizing the smart device lifecycle for iPhones, Androids, MacBooks and more. This is all done through selling and buying pre-owned devices, all from Gazelle.com. What makes Gazelle the best of the best? • No contracts or strings attached• Certified quality• Carrier compatible• 30-day return policy• No hidden fees and honest pricing• Fast, simple and safe• Security for confident selling and buying As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices. Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life. Please share your experiences to help us become the best we can be, for you!
Written by the business, not verified by us.Is Gazelle legit?
Gazelle (www.gazelle.com) has a 3.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 35% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-11.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers consistently find the reconditioned phones and various other devices to be of exceptional quality, often functioning seamlessly just like brand new items. People truly appreciate the reasonable and fair prices offered across their large selection of mobile electronics. Many buyers frequently note that the shipping process is remarkably fast and that their purchases arrive promptly at their doorsteps. However, some people mentioned experiencing severe delivery delays or having their packages lost entirely while in transit. A few customers also noted frustrating issues with missing items inside shipments or dealing with complicated order resolution procedures.
Auto-generated from all reviews of this business. For reference only.What people say
Very misleading company
Very misleading company. I tried to sell an Iphone to them that was in great condition thinking I'd get more than with Apple. They received the phone and told me it was stolen (lie - we bought it directly from an Apple store and owned it the whole time) and it was in poor condition. They offered to just recycle it. I said NO and to send it back. They took several months to do so. Finally I received it back and took it to Apple where I was able to trade it for over $150 credit on a new phone. So glad I did not have them just recycle!! Also - Apple confirmed that phone was in great condition with no scratches, etc. Big waste of my time. I recommend to stay away from this company.
Reply from Gazelle2026-07-14
Thank you for taking the time to share your experience. We're sorry to hear that the process did not meet your expectations and understand how frustrating it must have been, especially given the time involved and the concerns you had regarding the device evaluation. We regret that your experience with us left you disappointed. We truly appreciated the opportunity you gave Gazelle to evaluate your device.
Easy to order and cell phone is working…
Easy to order and cell phone is working fantastic
Reply from Gazelle2026-07-13
This is fantastic - thank you for sharing. We'll make sure we relay this feedback back to the team! 😊
I like Gazelle
I had to return the phone but the process was easy
Reply from Gazelle2026-07-13
Thanks so much for sharing! We hope that you come back to us in the future!
adding discount codes…
some difficulty adding discount codes to purchase , particularly military, wasn't able to input. Other wise happy with my iphone so far , looks to be in good condition and working well .
Reply from Gazelle2026-07-13
Thanks so much for sharing! We hope that you come back to us in the future!
Repeat Customer Will Never Return
I did not receive the product and have not been given a refund
Reply from Gazelle2026-07-14
We're very sorry to hear about your experience. We understand your concerns and want to assure you that we are already looking into this matter. Our team is committed to finding a resolution and providing the support you need. For any questions regarding your case, please contact us at [email protected].
My phone has not been delivered and I…
My phone has not been delivered and I cannot get a hold of anyone to help.
Reply from Gazelle2026-07-14
We are truly concern for this situation, thank you so much for bringing this to our attention, we will be looking into this matter to provide you a prompt resolution, please contact us at [email protected] so we can assist you further.
Tried to cancel the order because I…
Tried to cancel the order because I didn’t order it to start with. Couldn’t get it cancelled because it supposedly shipped. Then was informed it had been delivered but never got it. No clue where it ever went or how it was supposedly delivered from what company and I’m out $167
Reply from Gazelle2026-07-14
We're very sorry to hear about your experience and understand how frustrating this situation must be. Please know that we are aware of your case, and it is currently being actively reviewed and worked on by our team. We're committed to investigating this matter thoroughly. For updates and additional information regarding your case, please contact us at [email protected]. Our team will be happy to assist you and keep you informed of any developments.
My experience is very great
My experience is very great, you're honest. I like it, thank you so much.
Reply from Gazelle2026-07-13
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
So far this is the second that unit I…
So far this is the second that unit I bought from Gazelle, and didn’t have any problem .
Reply from Gazelle2026-07-13
Thanks for taking the time to leave a review! We hope that you come back to us in the future.
Think twice before selling your phone to Gazelle
I sent in a used iPhone 12 to Gazelle. It had a few scratches (cosmetic defects) and they offered me a price 1/2 of what was originally offered. They claimed major scratches and low battery holding capacity. I originally bought this iPhone for my son a few years ago. Anyways, I declined their offer. After promising me to return my phone over a week ago, the USPS tracking still shows preprinted label, not sent yet. I have a right to decline their low ball offer and get my phone back as promised.
Reply from Gazelle2026-07-13
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and understand how frustrating this situation must be. Please know that our team is aware of the issue and is actively working toward a resolution. If you have any questions or would like an update on your case, please don't hesitate to contact us at [email protected].
I purchased an upgrade for my I phone…
I purchased an upgrade for my I phone which I had purchased from Gazelle a few years ago. I received the phone promptly and in perfect condition. I try to recommend Gazelle to my friends because I find it easy to check the website for any phone and to purchase it.
Reply from Gazelle2026-07-13
Thanks so much for sharing! We hope that you come back to us in the future!
I have bought many phones from Gazzele
I have bought many phones from Gazzele. I have never had any negative issues. When i need another phone, it will come from Gazzele!
Reply from Gazelle2026-07-13
Thanks so much for sharing! We hope that you come back to us in the future!
I was told 3 to 7 days to receive my…
I was told 3 to 7 days to receive my iPhone 14. 17 days later. It's been 11 days pass when i was supposed to receive my iPhone. It has not arrived yet, and I can't get a hold of anyone.
Reply from Gazelle2026-07-13
Thank you so much for sharing your experience with us, we are truly sorry for this situation and we really want to take care of this for you, we've been alerted of this and we are actively working for you, if you have any further questions about your case please reach us at [email protected]
At this time
At this time, the product is working great
Reply from Gazelle2026-07-06
Hi Julia, We're so glad to hear that your device is working great for you! Thank you for sharing your positive experience with us. -Gazelle Support
Great price and super quick
Great price and super quick THANKYOU
Reply from Gazelle2026-07-13
We’re so glad to hear you had a great experience—thanks for taking the time to share it with us. Your feedback truly makes our day!
No delivery of phone yet. Was shown a delivery date of June 27th
Phone still has not been delivered. Have emailed Gazelle twice. Zero response. I called (had to wait 10 minuted to speak with Rep). It is now July 6th, still do not have an update on when phone will ship.
Reply from Gazelle2026-07-13
We really regret this situation, we were notified about your case and it's being already handled and worked on, we really want to make things right for you, if you have any further questions regarding your case, please reach us back at [email protected]
Excellent service
Gazelle was affordable and did a great job refurbishing the ipad. It works perfectly. They shipped it to us right away.
Reply from Gazelle2026-07-13
We’re so glad to hear you had a great experience—thanks for taking the time to share it with us. Your feedback truly makes our day!
It's now been three weeks and no phone... Two weeks since I ordered the phone and…
Two weeks since I ordered the phone and haven't seen it yet. Haven't received any update other than it was shipped over a week ago. It's been another week, and another email and phone call have been of no help. I've been on the line now for 35 minutes and am still waiting for the Claims Affidavit to be sent that was not included in an email last week. Your rep couldn't even tell me the location of the phone currently but said it was late because FedEx didn't work the 4th of July weekend - that was a week after the phone was supposed to arrive. Please refund what I paid for the phone that I never received.
Reply from Gazelle2026-07-05
We understand your frustration regarding the delay in receiving your phone and the lack of updates. We are actively looking into this delivery issue for you. Please contact us back at [email protected], so we can assist you.
My device was supposed to be delivered…
My device was supposed to be delivered a week ago. It is still not moving
Reply from Gazelle2026-07-05
We understand your frustration regarding the delayed delivery. We are actively investigating this shipping issue for you. Please contact us back at [email protected], so we can assist you.
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