Cheap phones and even Cheaper Customer Service
We have been charged for a Phone and still have not received it. Fedex lost of the phone and Gazelle is basically non-existent as far as customer support. We have called and reached out to Gazelle 3 separate times each time they ask for the same information, then tell us to submit the same paper form, then tell us it will be 2, 3, 5 more business days. At this point Gazelle has our money, Fedex has claimed the package as lost and Gazelle is nowhere to be see. Did Gazelle reach out to Fedex to find out what happened to the package, nope! Eventually we may get our money back but it's going to be solely on us hounding gazelle. That's not customer service. Gazelle has never once initiated the contact or made any moves that indicate that its important to them that this issue get resolved. Someone needs to tell Gazelle that until the product is in your customers hands, they are on the hook and need to be involved.