Gazelle 是电子商务行业的领导者。我们帮助人们充分利用他们出色的设备，从而帮助他们充分享受生活。我们决心让不需要的东西变得珍贵，让废弃的东西变得珍贵，并彻底改变 iPhone、Android、MacBook 等智能设备的生命周期。这一切都是通过销售和购买二手设备来完成的，全部来自 Gazelle.com。 是什么让瞪羚成为最好的？ • 无附加合同或附加条件• 质量认证• 运营商兼容• 30 天退货政策• 无隐藏费用和诚实定价• 快速、简单和安全• 放心销售和购买的安全性 作为OG 手机经销商，可以追溯到2007 年，我们创建了Gazelle.com，提供简单的在线以旧换新服务，提供即时报价。我们的商店于 2014 年开业，为人们提供了购买新智能设备的绝佳选择。如今，Gazelle 已发展成为全国领先的电子产品以旧换新网站，用于购买和销售经过认证的二手设备。我们帮助成千上万的客户节省了他们日常使用的设备的费用，并为那些希望让他们的旧设备获得第二次生命的人提供了付款。请分享您的经验，帮助我们为您做到最好！
以上内容由商家自行提供，未经平台核实。Gazelle（www.gazelle.com）在 OK.one 的综合评分为 3.5 分（满分 5 分），基于本站收录的 202 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：61% 给出 4 星及以上，同时 35% 打了 1 星；商家回复了 99% 的差评；评价主要围绕产品、质量、价格。数据最后更新于 2026-08-11。
大多数评论者对他们的整体体验感到满意。消费者始终发现翻新手机和各种其他设备品质卓越，通常可以像全新产品一样无缝运行。人们真正欣赏他们大量的移动电子产品所提供的合理和公平的价格。许多买家经常注意到运输过程非常快，他们购买的商品很快就送到家门口。 然而，一些人提到，他们的包裹在运输途中遭遇了严重的递送延误或完全丢失。一些客户还指出了货运中物品丢失或处理复杂的订单解决程序等令人沮丧的问题。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。正如我之前与您的交往一样，我非常高兴。手机很快就到了，没有任何使用过的迹象！ 爱它
Thank you for your continued trust in Gazelle! We're delighted to hear that, once again, your phone arrived quickly and in excellent condition. We truly appreciate your support and are thrilled that you're loving your new device!
我没有收到我订购的东西。 Tracker 表示，它被困在肯塔基州的联邦快递设施中。 你为什么要让我填写一份损失宣誓书？ 正确的做法是给我退款。我多年来一直是你们的客户。让我试试后市场。
We're sorry to hear that your order has not arrived and understand your frustration. Please know that we are actively working on your case and reviewing the situation. While certain steps, such as an Affidavit of Loss, may be required as part of the process when a shipment is delayed or considered lost in transit, our goal is to help move your case toward a resolution as quickly as possible. For the latest updates regarding your order, please contact us at [email protected].
从未收到过 iPhone，在联邦快递 (FEDEX) 运输过程中丢失了 Gazelle 要求我给他们发送一份宣誓书。现在已向他们发送了该订单的 3 份宣誓书（AOL 1 和 2 不够好，最新的借口是 Gazelle 想要手头的所有内容，不写任何内容，包括订单号。接下来会发生什么......哦 Gazelle 无法阅读我的笔迹）。 Gazelle仍未偿还信用卡费用。已经一个月了。 26年7月16日买了第二部iphone，加急送货，因为瞪羚的客服说我们会马上报销，你猜怎么着。从未收到过第二部 iPhone。再次迷失在联邦快递运输中。从 2026 年 7 月 22 日开始发送宣誓书（今天的电子邮件是第二次购买 iPhone 的第三封 AOL。）仍然没有得到报销，并且仍然没有 iPhone。
Thank you for bringing this to our attention. We're sorry for the difficulties you've experienced and appreciate you taking the time to share your concerns. Please know that we are actively working on your case and are committed to reaching a resolution. For the latest updates, please contact us at [email protected]. We'll also be sending you an email with the most recent information available regarding your situation.
从未收到过 iPhone，在联邦快递 (FEDEX) 运输过程中丢失了 Gazelle 要求我给他们发送一份宣誓书。现在已向他们发送了该订单的 3 份宣誓书（AOL 1 和 2 不够好，最新的借口是 Gazelle 想要手头的所有内容，不写任何内容，包括订单号。接下来会发生什么......哦 Gazelle 无法阅读我的笔迹）。 Gazelle仍未偿还信用卡费用。已经一个月了。 26年7月16日买了第二部iphone，加急送货，因为瞪羚的客服说我们会马上报销，你猜怎么着。从未收到过第二部 iPhone。再次迷失在联邦快递运输中。从 2026 年 7 月 22 日开始发送宣誓书（今天的电子邮件是第二次购买 iPhone 的第三封 AOL。）仍然没有得到报销，并且仍然没有 iPhone。
Thank you for bringing this to our attention. We're sorry for the difficulties you've experienced and appreciate you taking the time to share your concerns. Please know that we are actively working on your case and are committed to reaching a resolution. For the latest updates, please contact us at [email protected]. We'll also be sending you an email with the most recent information available regarding your situation.
Thank you for your feedback! We're delighted to hear that your order arrived on time and matched the description. We appreciate you choosing Gazelle and hope you enjoy your device!
Gazelle 有我需要的库存，而且物品状况良好。价格非常公平。运送速度很快。
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
我两次致电客服跟进发货详情；因为订单在下单后 3 天才发货，我要求加急发货。 客服告知订单将被取消。 我现在已收到手机，但由于发货延迟问题，我不再需要它，并且没有收到最多 2 封要求退回手机的说明的电子邮件。
We're sorry to hear about the inconveniences you experienced. We'd like the opportunity to help with your return and review your concerns further. Please contact us at [email protected]. We will also be sending a follow-up email regarding your case. We appreciate your patience and look forward to assisting you.
该设备是一款很棒的产品，但由于我的错误，我买错了。 Gazelle 非常高兴地在 30 天内收到了我的退货。
We're glad to hear you were happy with the device itself, and it's great to know the return process was smooth when you realized it wasn't the one you intended to order. We appreciate you choosing Gazelle and are happy we could make the return experience an easy one
我以令人难以置信的价格找到了我正在寻找的商品！ 该订单按时交付，状态甚至比我预期的还要好，并获得“一般”评级。 我已经从Gazelle购买了3部iPhone，现在又购买了iPad，每次的体验和产品都获得了5星级的评价。 伟大的公司，伟大的翻新产品和优质的服务。
Knowing that you've trusted Gazelle for multiple purchases over the years means a lot to us. We're thrilled that each device has met or exceeded your expectations and that your latest iPad arrived in even better condition than anticipated.
我已经取消了 4 个订单。我有一部 Iphone 17，已付款但从未交付。我无法让他们给我刷卡或找经理。 我收到的一部 16 手机的玻璃里有一个芯片。 Gazelle 已经走下坡路了，现在的客户服务很糟糕。
Thank you for your feedback. We're sorry to hear that your recent experiences have not met your expectations. We are aware of your case and working actively to get to a solution for it. Please contact us at [email protected], and our team will be happy to provide you any available update.
这是我第五次购买 Gazelle 商品。他们销售优质二手手机。我是一位有固定收入的奶奶，他们的价格公平合理。我的孙子们对手机的破坏力相当大，所以我很感激 Gazelle 的存在。如果/当我需要另一部手机时，我会再次购买。也许为回头客提供优惠券。我确实可以用我购买的商品打折五十美元。谢谢
Thank you for being such a loyal Gazelle customer! We're thrilled that you've continued to find great value, quality devices, and a positive experience with every purchase. We appreciate your support and look forward to serving you again in the future.
我从他们那里订购了很多手机，除了一部之外，所有手机都出现了问题，但收回手机并重新订购新手机的过程非常简单。我喜欢从这个网站快速轻松地订购您想要的东西。即使不支付更快的运费，交货也相当快
Thank you for your continued support! It's especially rewarding to hear from a returning customer. We're delighted that you've had such positive experiences with Gazelle.
我收到的包裹中没有电话，只有一条电缆和一些促销传单。外部包装是完全密封的，因此我推测它是在离开设施之前被拿走的，因为内部盒子似乎已被篡改。
Hi, thank you for letting us know about your experience. We want to assist you as quickly as possible and do see your ongoing claim with us. Please contact our Customer Care team to further assist.
It's wonderful to hear that everything is working great and meeting your expectations.
包裹丢失了，而你却没有提供任何帮助。不清楚它是否真的发货过。
We're sorry to hear about the trouble with your package and understand how concerning it can be when a shipment doesn't arrive as expected. Please know that situations like this are taken seriously, and we'd like the opportunity to review your case and provide any available updates. Please contact us at [email protected], and our team will be happy to assist you further.
我在 7 月 17 日支付了隔夜送达的额外费用。现在已经7月29日了，电话还没到。我已经和客服沟通过两次了，问题还是没有解决。不可接受
Thank you for your feedback. We're sorry to hear about the delay. We understand how frustrating this situation can be. Please know that we take situations like this seriously and would like the opportunity to review your case further. Please contact us at [email protected], and we'll be happy to assist you with any available updates.
第一次使用瞪羚。我用我的手机进行了交易，一切都很顺利，直到他们收到了它。他们将原来的报价减半，声称 1）这不是我指出的型号，2）它“有超过可接受的划痕量”。问题是这正是我最初所说的、他们确认的型号，而且没有划痕。一点也没有。在我拥有它的整个过程中，它都受到水獭盒的保护，不仅外观完好无损，而且从未掉落过。当他们在没有正当理由的情况下给我大幅折扣的报价时，我已经错过了在其他地方进行交易的机会。 编辑：谢谢您的回复。然而，它实际上是一部解锁的手机。所以你的回答根本没有解决价值的变化。另外，我现在得到了价值变化的三个原因，但所有这些原因都是错误的。
We're sorry to hear about your experience. We try our hardest to offer the most accurate prices to our customers. Often we end up finding small scratches on the corners and sides where the cases rub, on or around the camera, or sun bleaching on the back of the device. While these may seem like minor issues, they do prevent us from being able to grade the device as being in perfect condition. Please let us know if you have any further questions!
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
换了一部手机，用了他们寄给我的盒子，追踪在肯塔基州停止了。在与一名特工交谈后，她说已经过去了足够的时间，那时就可以提出手机丢失索赔。三次跟进后，我被问到了同样的问题（是的，我已经发送了宣誓书，并被告知你有它）。今天，我被告知要耐心等待，但没有得到答复，并再次询问我是否发送了宣誓书。第一次使用 Gazelle，我想我应该继续使用以前的公司。
Thank you for sharing your experience. We're sorry to hear about the difficulties you've encountered and understand how frustrating the process must feel. Please know that we are aware of your case and are actively working toward a resolution. We appreciate your patience while we complete the necessary steps, and we'll keep you informed as soon as we have additional information to share. If you have any questions or would like an update on your case, please contact us at [email protected]. We're here to help.
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Thanks so much for choosing Gazelle and the awesome review!
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