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Gazelle

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202 条评价

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关于 Gazelle

数据更新
网站
www.gazelle.com
分类
电子与科技
所在地
美国
状态
待认证
近 12 个月
202 条评价
差评回复率
99%(73/74 条)
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商家自述

Gazelle 是电子商务行业的领导者。我们帮助人们充分利用他们出色的设备,从而帮助他们充分享受生活。我们决心让不需要的东西变得珍贵,让废弃的东西变得珍贵,并彻底改变 iPhone、Android、MacBook 等智能设备的生命周期。这一切都是通过销售和购买二手设备来完成的,全部来自 Gazelle.com。 是什么让瞪羚成为最好的? • 无附加合同或附加条件• 质量认证• 运营商兼容• 30 天退货政策• 无隐藏费用和诚实定价• 快速、简单和安全• 放心销售和购买的安全性 作为OG 手机经销商,可以追溯到2007 年,我们创建了Gazelle.com,提供简单的在线以旧换新服务,提供即时报价。我们的商店于 2014 年开业,为人们提供了购买新智能设备的绝佳选择。如今,Gazelle 已发展成为全国领先的电子产品以旧换新网站,用于购买和销售经过认证的二手设备。我们帮助成千上万的客户节省了他们日常使用的设备的费用,并为那些希望让他们的旧设备获得第二次生命的人提供了付款。请分享您的经验,帮助我们为您做到最好!

以上内容由商家自行提供,未经平台核实。

Gazelle靠谱吗?

Gazelle(www.gazelle.com)在 OK.one 的综合评分为 3.5 分(满分 5 分),基于本站收录的 202 条用户评价,属于电子与科技分类,口碑一般。评价两极分化:61% 给出 4 星及以上,同时 35% 打了 1 星;商家回复了 99% 的差评;评价主要围绕产品、质量、价格。数据最后更新于 2026-08-11。

评价综述

AI 生成

大多数评论者对他们的整体体验感到满意。消费者始终发现翻新手机和各种其他设备品质卓越,通常可以像全新产品一样无缝运行。人们真正欣赏他们大量的移动电子产品所提供的合理和公平的价格。许多买家经常注意到运输过程非常快,他们购买的商品很快就送到家门口。 然而,一些人提到,他们的包裹在运输途中遭遇了严重的递送延误或完全丢失。一些客户还指出了货运中物品丢失或处理复杂的订单解决程序等令人沮丧的问题。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

我没有接到电话。 Gazelle 不提供退款帮助。

我没有接到电话。 你们的网站不允许我登录并检查状态,我已经在多个设备上尝试过。 我发送了一封电子邮件寻求帮助,但您尚未回复。 我的下一步是提醒信用卡公司您欺诈性地接受了款项。 我需要尽快收到你的消息。 更新:我提交了退款表格,但没有收到任何确认回复。 然后我多次给瞪羚打电话,但每次都被挂断。 在这一点上,瞪羚甚至不值得一星。 为什么我必须填写表格? 您可以查看跟踪并发现包裹从未到达这里。 那么,为什么我需要寄东西而不立即获得退款呢?

Gazelle 回复2026-07-25

We're concerned to hear that you haven't received your phone. We'd like the opportunity to review your case and provide any available information. Please contact us at [email protected], and our team will be happy to assist you further.

便宜的手机,甚至更便宜的客户服务

我们已被收取手机费用,但仍未收到。联邦快递丢失了电话,而 Gazelle 的客户支持基本上不存在。 每次 Gazelle 要求相同信息时,我们都会分别致电并联系 3 次,然后告诉我们提交相同的纸质表格,然后告诉我们还需要 2、3、5 个工作日。 此时,Gazelle 已经拿到了我们的钱,联邦快递声称包裹丢失,而 Gazelle 却不见踪影。 Gazelle 是否联系过联邦快递以了解包裹发生了什么,没有!最终我们可能会拿回我们的钱,但这将完全由我们捕猎瞪羚承担。 那不是客户服务。 Gazelle 从未发起过联系或采取任何行动来表明解决这个问题对他们来说很重要。 需要有人告诉 Gazelle,在产品交到客户手中之前,他们就处于困境并需要参与其中。

Gazelle 回复2026-07-26

Thank you for your feedback. We're very sorry to hear about the difficulties you've experienced with your order. We understand how frustrating it can be when a shipment is delayed and the resolution process takes longer than expected. Please know that your case is important to us, and our team is actively working through the necessary steps to help bring it to a resolution. For the latest updates on your case or if you have any additional questions, please contact us at [email protected]

他们于 5 月 18 日收到了我的 iPhone

他们于 2026 年 5 月 18 日收到了我的 iPhone,现在是 7 月 24 日,我仍然没有收到 iPhone 的付款。 经过无数次电话和电子邮件,通常再过 3 或 5 天,您就应该收到支票。客户服务总是有新的借口。今天我将问题上报给主管。主管 Beth 告诉我,由于他们收到我的 iPhone 已经超过 45 天了,他们不得不取消支票并重新开始流程。为一些非常糟糕的客户服务做好准备。

Gazelle 回复2026-07-25

We truly regret the inconvenience you've experienced, and we appreciate you taking the time to reach out to us. While we understand that you've already contacted us regarding this matter and received support along with a resolution and expectations, please know that our team remains actively engaged in resolving the issue. We're continuing to work on it with care and urgency, and we’re committed to ensuring a satisfactory outcome. Thank you for your patience and understanding. Please contact us to [email protected] for further assistance.

会回来更多

优质的产品,优惠的价格,包装完好,发货迅速。 A+ 网站 - 当我需要更温和使用的电子产品时我会回来!

Gazelle 回复2026-07-24

Love this—thanks for the great feedback! We’ll be sure to pass your kind words along to the team—they’ll be just as thrilled as we are.

绝对最差的客户服务

绝对最差的客户服务。与一无所知的离岸人员通了 45 分钟电话

Gazelle 回复2026-07-25

We're sorry to hear that your experience left you feeling frustrated. We understand how disappointing it can be when you're seeking assistance and don't receive the level of support you expected. Your experience is important to us, and we appreciate you taking the time to share your concerns so we can continue improving.

我的 iPhone 16 Pro Max

我的 Iphone 16 pro max 状况良好,使用起来像新的一样。这家公司在他们销售的手机的服务和测试方面非常提前,如果您想购买翻新手机,我 100% 推荐他们!

Gazelle 回复2026-07-24

WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!

不是一次好的经历

过去我一直是 Gazelle 的快乐客户,但这次不是这样。 我的 iPhone 已发货,但我从未收到。 Gazelle一直在拖延我,当它最终允许声称货物丢失时,我不得不做跑腿工作,而不是Gazelle。 索赔过程也令人沮丧(第一次尝试他们找不到,然后因技术原因拒绝了第二次尝试。看来我将来会寻找其他供应商。

Gazelle 回复2026-07-22

We're very sorry to hear that this experience was not on par with the positive experiences you've had with Gazelle in the past. We understand that the claims process can feel lengthy and frustrating, especially when you're dealing with a missing shipment. We're grateful that a resolution was ultimately reached and that your case was approved and successfully resolved. We sincerely apologize for the inconvenience along the way and appreciate your patience throughout the process.

我的订单从未到达。

Gazelle 回复2026-07-22

Thank you for your feedback. We're very sorry and concerned to hear about this issue with your order. We'd like the opportunity to review your order and see what information is available regarding the shipment. We take situations like this very seriously and we want to take care of this for you. Please contact us at [email protected] so we can assist you further.

我还没有收到我的订单。

Gazelle 回复2026-07-23

Thank you for your feedback. We're truly concerned to hear that you still haven't received your order. We'd really like the opportunity to look into this situation and see what information we can find for you. Please contact us at [email protected], and our team will be happy to assist you and provide any available updates regarding your order.

我从未收到过我的电话

我从未收到过我的电话。它被困在路易斯维尔,很难运送另一部手机或退款。另外,为了获得退款,您需要我签署一份宣誓书。请退还我的钱。

Gazelle 回复2026-07-22

Thank you for your feedback. We're sorry to hear about the delay and understand how frustrating it must be to be waiting for your phone or a resolution. We'd like the opportunity to review your case and provide any available updates. Please contact us at [email protected] so we can assist you further.

手机很棒 送货很快

Gazelle 回复2026-07-21

Copilot said: Thank you for your feedback! We're delighted to hear that your phone arrived quickly and that you're enjoying your purchase. We appreciate you choosing Gazelle and hope to serve you again in the future.

我们没有收到任何关于……的信息。

我们没有收到任何关于为什么我们购买的凤凰在过去几天被困在肯塔基州路易斯维尔的信息。

Gazelle 回复2026-07-21

We're truly concerned to hear about this issue with your shipment. We understand how frustrating and worrying it can be when you're eagerly waiting for a device and aren't receiving information about its status. We'd like the opportunity to look into this further and see what information may be available. Please contact us at [email protected] so we can assist you.

到目前为止的可怕经历

到目前为止的体验很糟糕,购买后已经 10 天了,仍然没有电话或更新。无法联系客户支持,请勿从这里购买。

Gazelle 回复2026-07-21

We want to thank you for bringing this to our attention, we take situations like this very seriously and we want to ensure we will take the appropriate steps to support you and take care of this for you, We are truly sorry for the situation and we want to make things right, please contact us at [email protected].

从未收到过。

所订购的产品在广告中标明“有库存”。 被告知缺货,有货时会发出替代品。 更换件于 7 月 5 日发货。 现在是 7 月 20 日。 Gazelle客户“服务”没有回应。 提起 PayPal 纠纷。 如果可以的话,我会给零星,而且我绝对不会再购买。 26 年 7 月 22 日,Gazelle 支持人员仍然没有回复,尽管他们立即回复了我的评论。 联邦快递表示包裹从未进入他们的系统

Gazelle 回复2026-07-21

Thank you for your feedback. We're very sorry to hear about the delays and understand how frustrating this situation must be. Please know that we're aware of your concerns and would like the opportunity to review your order in more detail. Please contact us at [email protected] so we can assist you and provide any available updates regarding your case.

我已经快三周了……

自从我下订单以来已经快三周了,但我没有收到任何更新。我已通过其网站上提供的电子邮件多次联系瞪羚,但尚未收到回复电子邮件。

Gazelle 回复2026-07-19

Thank you for your feedback. We understand your concerns and sincerely apologize for the extended delay. Please know that we are aware of your case and that our team is actively working on it. While we know waiting can be frustrating, we appreciate your patience and the opportunity to make this right. Please contact us at [email protected] if you have any questions or would like additional information regarding your case.

需要更大内存的手机

需要一部内存更大的手机,但不花哨。购买两年新手机需 120 美元,另加运费。给它充电一晚,更换 SIM 卡,我们就可以正常运行了。不要忘记先将旧手机上的备份运行到云端。下单后第二天手机就到了。 Gazelle.com 太棒了。

Gazelle 回复2026-07-19

Thank you for the fantastic feedback! We're delighted to hear that you found a phone that fit your needs at a great value and that everything arrived quickly and worked smoothly right out of the box. We truly appreciate your support and thank you for choosing Gazelle!

电话无法正常工作...

电话无法正常使用,已发送 2 封电子邮件联系他们,但尚未收到回复

Gazelle 回复2026-07-18

Thank you for your feedback. We're sorry to hear that you're experiencing issues with your device. We'd like the opportunity to take a closer look at your case and help get this resolved. Please contact us at [email protected], and our team will be happy to assist you.

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