GlobalRose.com

Thank you for your feedback! We’re happy you enjoyed browsing our selection and found the ordering process simple and convenient. We appreciate your support and look forward to serving you again!

Dear Customer, Thank you for taking the time to share your feedback regarding your recent wedding flower orders. We are truly sorry to hear that your experience did not meet expectations for such an important occasion. We understand how meaningful wedding flowers are, and we regret the disappointment caused by the condition of some of the blooms received. As part of our review process, one of the affected orders was approved for a refund after the claim and supporting documentation were submitted within the timeframe outlined in our policies. Regarding the companion order, the request was unfortunately received outside of the required claim period, which limited the resolution options available. While we understand this was frustrating, we must apply our policies consistently to all orders to ensure fairness in our review process. We also appreciate your comments regarding flower quality and customer service, as feedback like yours helps us continue reviewing and improving our products and processes. Thank you again for your feedback, and we sincerely wish you all the best. Best regards, Global Rose

Thank you for sharing! Your satisfaction is always our main priority.

Thank you for continuing to trust Global Rose through so many special moments. We’re grateful for your kind words and are happy that everything has met your expectations. Customers like you are the heart of what we do!

We’re happy the carnations arrived fresh and as expected. It’s always an honor to be part of these special moments!

Dear Benjamin, We sincerely apologize for the frustration and disappointment caused by this experience. We understand how important delivery timing is, especially for fresh flower orders tied to special occasions. While we do our best to have orders delivered on the scheduled date selected at checkout, our delivery commitment policy allows for delivery within +/- 1 day of the requested delivery date due to factors that may affect carrier transportation and logistics. We regret that the communication and expectations regarding your order did not meet your standards, and we understand your concerns regarding the carrier updates and delivery timing. Our customer service team works through email and chat so that all order details and resolutions are properly documented and tracked for our customers. Your feedback regarding communication, delivery expectations, and signature requirements has been shared internally for review, as we are always looking for ways to improve the customer experience. We truly appreciate you taking the time to share your experience. Best regards, Global Rose

Dear Kellie, Thank you for sharing your feedback, and we are truly sorry to hear about your experience with your Mother’s Day order. We take this type of concern very seriously, as it does not reflect the quality standards we aim to deliver. In order for us to properly investigate what may have happened with your shipment, we kindly ask you to contact us at [email protected] and include clear photos of the flowers received, including any visible issues. Once we receive the images, our Claims Team will review the case in detail and assist you with the appropriate resolution. We appreciate your time and the opportunity to look into this further. Kind regards, Global Rose Customer Service Team

Nothing makes us happier than knowing the flowers brought joy! Thank you for letting Global Rose be part of the occasion.

Dear Marissa, We sincerely apologize for the inconvenience and frustration caused by the delay with your order, especially given the importance of your event. After reviewing your case under reference number 875832, we can confirm that a full refund has already been issued on our end. Please note that depending on your financial institution, it may take several business days for the funds to reflect in your account. We completely understand your disappointment and regret that the shipment did not arrive within the expected timeframe. Your feedback is truly appreciated and helps us continue improving our service and shipping experience. Kind regards, Global Rose

Thank you for sharing. Your satisfaction is always our priority!

Dear Joseph, Thank you for sharing your feedback. We sincerely apologize for the disappointment caused by your order arriving later than expected, especially for such an important occasion. We understand how frustrating it must have been to receive birthday flowers after the celebration date. While we do our very best to meet all scheduled delivery dates, our delivery commitment allows for up to a one-day delay due to circumstances that may occur during transit with the shipping carrier. This policy is outlined within our shipping terms and helps account for unforeseen logistical disruptions that are unfortunately outside of our direct control. We completely understand that this timing impacted the value of the gift for your specific event, and we truly regret the frustration this caused. Please know that your comments have been shared internally, as customer feedback helps us continue improving both our service and communication regarding delivery expectations. We appreciate you giving us the opportunity to serve you and sincerely apologize again for the inconvenience. Kind regards, Global Rose

Dear titra, We are sorry to hear about your experience and appreciate you taking the time to share your feedback. We take all customer concerns seriously and always aim to provide timely and helpful support. However, we are unable to identify your order based on the information provided in your review. We would like the opportunity to properly investigate what happened and assist you further. Please contact us at [email protected] with your order number and any relevant details so our team can review your case and work toward a resolution. Thank you again for your feedback. Kind regards, Global Rose Customer Support

That's the experience we aim for, and we appreciate you sharing it. Thank you for choosing GR!

Dear Tanya, Thank you for your feedback. We’re glad to hear the roses arrived in good condition, and we’re sorry to hear they did not last as expected. Fresh flowers can sometimes respond differently depending on handling, hydration, and environmental conditions after delivery. For best results, we always recommend following the care instructions included with your order. In case something goes wrong with your order, please contact us at [email protected] within 24 hours of delivery so our team can properly review the situation and assist you accordingly. We truly appreciate your support and hope to serve you again in the future. Kind regards, Global Rose Customer Support

Hi Robert, Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating it must be to receive flowers that did not arrive in good condition. As part of our claims process, we do require photos to properly assess the issue and determine the appropriate resolution. We apologize if our previous message did not reach your inbox—sometimes emails can be filtered or delayed. Please know that we stand behind our products and are always willing to assist when the required information is provided. If you’re still open to it, we’d be happy to review your case—feel free to reach out again and include photos so we can help resolve this for you. We appreciate your feedback and the opportunity to improve. Best regards, Customer Service Team

Hi Dawn, Thank you for your feedback, and we’re very sorry for your experience. After reviewing your order (#856563), we can confirm that a full refund was issued. The delay and resulting condition of the roses were due to a carrier-related issue beyond our control, which unfortunately impacted the delivery timeline and product quality. We understand how disappointing this must have been, especially for a gift, and we truly regret the inconvenience caused. We appreciate your patience while the refund was processed. Best regards, Customer Service Team

Hi Shari, Thank you for your feedback, and we’re truly sorry to hear about your experience. Please note that a signature is required upon delivery in accordance with our policies to help ensure that orders are received securely and in proper condition. However, we understand how inconvenient this situation can be. That said, we have already contacted the carrier and requested that they attempt another delivery without requiring a signature. We sincerely apologize for the inconvenience caused and appreciate your patience while this is being resolved. Best regards, Customer Service Team

Dear Suk, Thank you for your feedback. We’re truly sorry to hear about your experience and understand how disappointing this must have been. We would like the opportunity to review and assist you with this situation. In cases like this, we kindly ask that customers contact us at [email protected] within 24 hours of delivery, including clear pictures of the flowers received. This allows our team to properly evaluate the issue and provide an appropriate resolution as quickly as possible. Kind regards, Customer Service Team Global Rose

Dear Chevy, Thank you for your feedback—we’re glad to hear you loved the roses! We understand your concern regarding the delivery timing. Our delivery commitment operates within a ±1 day window from the selected delivery date. We sincerely apologize for any inconvenience this may have caused, especially given the importance of your celebration. We truly appreciate your understanding and your support. Best regards, Customer Service Team

They’re such a cheerful flower, and we love to know they brought you joy. Thank you for sharing your experience!