GlobalRose.com

Thank you for your feedback. We’re glad the roses met your expectations; that’s always our goal. We’re sorry for the delay during transit, and our team is always happy to assist. We appreciate your patience and the opportunity to make this right.

Dear David, Thank you for your message and for being a returning customer—we truly appreciate your continued support. We’re sorry to hear about your recent experience with the leatherleaf ferns. In situations like this, we kindly ask that any issues be reported to us within 24 hours of delivery so we can properly investigate and provide timely assistance. We appreciate your understanding and look forward to assisting you. Best regards, Claims Department

Thank you so much for your continued support over the years. We’re happy to hear you’ve consistently had a great experience, and we look forward to supporting your events for many more to come!

This truly means so much to us. We’re happy you enjoyed our flowers and service. Your satisfaction is our greatest reward, and our team appreciates your feedback. Thank you for choosing GR!

Thank you so much! We’d be happy to assist with your future floral needs.

Your satisfaction is our priority and we appreciate your kind review. Thank you for choosing GR!

Hi Jonathan, We’re very sorry to hear that 9 of the flowers arrived damaged. In situations like this, we kindly ask that customers contact us directly at [email protected] within 24 hours of delivery so we can properly investigate the issue, request photos if needed, and provide the appropriate assistance or resolution. We appreciate your feedback and hope to have the opportunity to assist you directly. Global Rose

Thank you! We’re proud to provide high-quality blooms at a great value, along with reliable delivery you can count on. We’ll be more than happy to assist with all your future floral needs!

We’re happy the roses brought joy! There’s nothing better than helping create a special moment like that. Thank you for choosing us!

Hello Shelley, Thank you for bringing this to our attention. For any issues related to missing or damaged flowers, we kindly ask that the customer contact us directly at [email protected] and provide clear pictures of the flowers and the boxes received. This allows our claims team to properly review and investigate the situation. Best regards, GlobalRose Customer Support Team

We’re very sorry to hear about your experience and truly regret the disappointment caused. We completely understand how upsetting this must have been. For cases like this, in order to assist properly, we need to be contacted directly at [email protected] within 24 hours of delivery. This allows us to review the issue, request photos of the affected flowers, and provide the most appropriate resolution. Please note that in this instance, a refund has already been issued on our end. We appreciate your feedback and take it seriously as we continuously work to improve our quality checks and service. Kind regards, Global Rose

Dear Onrisa, We’re very sorry to hear about your experience and truly regret the disappointment caused. We completely understand how upsetting this must have been. For cases like this, in order to assist properly, we need to be contacted directly at [email protected] within 24 hours of delivery. This allows us to review the issue, request photos of the affected flowers, and provide the most appropriate resolution. Without timely notice, it becomes very difficult for us to address the situation fully. We appreciate your feedback and take it seriously as we continuously work to improve our quality checks and service. Kind regards, Global Rose.

Thank you for giving us a try and for your kind words. We look forward to sending you more beautiful blooms again!

Dear Jeri, We’re very sorry to hear about your experience and truly regret the disappointment caused. We completely understand how upsetting this must have been. For cases like this, in order to assist properly, we need to be contacted directly at [email protected] within 24 hours of delivery. This allows us to review the issue, request photos of the affected flowers, and provide the most appropriate resolution. We appreciate your feedback and take it seriously as we continuously work to improve our quality checks and service. Kind regards, Global Rose.

Dear Manuel, We’re very sorry to hear about your experience and truly regret the disappointment caused. We completely understand how upsetting this must have been. In this case, a refund has already been issued on our end due to the missed delivery. We appreciate your feedback and take it seriously as we continuously work to improve our quality checks and service. Kind regards, Global Rose

We work to make every aspect of your experience seamless, and it’s wonderful to know it shows. Thank you for choosing us!

Hi Alexia, Thank you for sharing your feedback. We’re glad to hear shipping was quick. In cases where there are concerns about flower size, condition, or quality, we do require that customers contact us at [email protected] within 24 hours of delivery so we can properly investigate the issue and provide assistance. We appreciate your understanding and thank you for taking the time to leave a review. Kind regards, Global Rose Customer Service Team

Dear Marlene, Thank you for sharing your feedback. We have reached out to request additional information about your order so we can review it properly. Once we receive those details, we’ll be happy to take a closer look. We would also like to clarify that our delivery commitment time is within ±1 day of the scheduled delivery date, as deliveries are handled by the carrier and exact delivery times during the day cannot be guaranteed. We appreciate your understanding and look forward to assisting you further once we have the requested information. Kind regards, Global Rose Customer Service Team

We take great care of both the quality of our flowers and how they’re packaged, so your feedback means a lot. Thank you for choosing us!

Thank you for sharing! We’re happy the roses looked beautiful for your event. Some outer guard petals can arrive with slight browning, and removing them is exactly the right step. We’re glad they bloomed nicely for you!