GnBots

Hey there, The subscription is cancelled automatically and instantly after clicking the easy "Cancel Subscription" button found in "My Account". You can also remove your credit card from the Payments Tab, or simply email us to cancel it for you. Any of these ways are accepted and upon cancelling, you will not be charged again. Unfortunately, you did none of these prior to renewal and thus were charged accurately based on the billing agreement you chose. This is why your bank decided your chargeback case in our favor. An email was also sent out 10 days prior to your renewal stating that you would need to cancel if you did not wish to be charged. You can also view My Account > Subscription where it states the renewal period, billing terms and your payment methods. Our Terms of Service are clear and we are very upfront and honest about our policies. If you wish to cancel your subscription, you must do so prior to renewal as we do not issue refunds once the charge has been completed. Thanks

Hey Angelos, As clearly shown on the billing page, the $15 per month is when paid yearly - which calculates to a total of $179. The pricing plans are as shown below: Monthly: $49 Yearly: $179 ($15 x 12 months) Lifetime: $249 Hope that clears things up.

Hey Mava, Sorry to hear about your experience and the bot not replacing your truce agreement. That is an advanced function that we do our best to keep working despite the game constantly changing things. The gathering should work great and is one of our most used features. I would love to take a look at your setup. Please join me in live chat and I will personally assist you further. Thanks again for your business over the last couple of years. We really appreciate it and hope to improve your experience.

Hey Shayde, Sorry to hear about your experience. As I stated in your support ticket, you did not cancel your subscription prior to renewal nor could you provide a receipt of cancellation, or proof that you cancelled previously, or any other chat records to back up your claims. The cancellation process is quick and easy. It takes less than 30 seconds and is instant upon hitting the cancellation button. The "ticket" reply you received was us reaching out to ask if there was anything we could do to help as we always do. Upon clicking the "cancel" button found on the My Account page, your subscription is instantly and automatically cancelled at which time you will not be billed again going forward. Because you did not cancel prior to renewal, you were automatically billed yearly based on the subscription agreement you chose. I have verified that you have now cancelled your subscription, so you won't be charged again. Thank you for your support for the last 2 years and should you need any assistance, we will be more than happy to help you in chat.