Hey Jamie,
Sorry to hear about your negative experience! I am happy to help however I can. By my records it shows your accounts were built, sent to you via email and setup on the server.
We don't have phone support, but we do have 24/7 live chat support! Please let me know if you need those resent or whatever issues you are facing there and I will be more than happy to assist you further.
With over 1 million users successfully running the bot for last 8 years in business, I am confident I can get this working properly for you as well.
I look forward to hearing from you in live chat!
I'm sorry to hear about your negative experience, but I am happy to help however I can. Please create a support ticket with your subscription number so I can look up the details of your account. After 8 years in business and tens of thousands of users subscribing and cancelling monthly without issue, rest assured that you are in good hands.
Remember, you can easily cancel your subscription at any time by clicking the "Cancel Subscription" button in the My Account page. At which time, you will not be charged going forward.
Thanks and I look forward to assisting you in the support center!
We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
Please create a ticket in the support center and we will be more than happy to assist you further.
Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.
Edit: The buyer was refunded in full after further explaining the problem in detail.
We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
Please create a ticket in the support center and we will be more than happy to assist you further.
Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.
Edit: The buyer was refunded in full after further explaining the problem in a support ticket.