我们订购了两个短打蛋糕，但收到的质量很差。我已通知该公司的客户支持，但没有解决。我们收到的这些蛋糕没有包装广告中所述的正确包装。它指出，每个蛋糕都包装在带有 Green Cell Foam 冷却器的瓦楞纸箱中。然而，每个蛋糕都没有包装在绿色冷却器中。两个蛋糕都很热，糖霜都融化了。！质量控制不良失败。
Goldbelly 回复2025-01-21
Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order, and in our communication to you. It's always our best intention to give the best customer experience as possible, and I'm sorry that we missed the mark here.
We thank you for your patience, and we're glad one of our agents was able to make this right for you.
订单尚未到达。我支付了 45 美元的加急送货费，但现在已经晚了 4 天。我是从 Goldbelly 的 Lady M Confections 那里订购的。这是奶油薄饼！所以，此时如果它确实出现，它将是不可食用的！ 金贝利不退款，
买家要小心
Goldbelly 回复2025-01-17
Hi Kristine, We’re sorry to hear you had a difficult time getting in touch with us when you needed assistance. If you still need to get in contact with us, please send an email to [email protected].
Hi Renee, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order, and in our communication to you. It's always our best intention to give the best customer experience as possible, and I'm sorry that we missed the mark here. If you still need to get in contact with us, please send an email to [email protected].
Thank you for your feedback, we’d be happy to assist you with this. If you still need to get in contact with us, please send an email to [email protected]. We would be happy to make this right!
Hi JayShawn, Thanks for your review. We're so sorry that this was not an ideal experience and it's something we never want our customers to have. If you still need to get in contact with us, please send an email to [email protected].
Hi Elliot, Thanks for your review. We're so sorry that this was not an ideal experience and it's something we never want our customers to have.
Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world.
We thank you for allowing us to make this right with you directly with a resolution that you deemed fair. Take care, and stay safe.
Hi Ed, Thanks so much for your feedback. I'm sorry you did not enjoy your gift of pineapples. While we wish we could guarantee that every customer loves every item just as much as we do, everyone's palate does vary a little! We hope you can find another great item with us in the future.
Hi Ellen, We’re sorry to hear you had a difficult time getting in touch with us when you needed assistance. Thanks for your review. We're so sorry that this was not an ideal experience and it's something we never want our customers to have. While we can appreciate this was for a holiday gift], we can only deliver with the information that we receive at check out and we're not always able to make a last-minute change.
Carriers will deliver packages anytime between 8 am - 10 pm EST. The time that the package is delivered is at the discretion of your local carrier. If a package is being delivered to a business, you will need to arrange a specific time of delivery with UPS through your UPS My Choice account.
We thank you for allowing us to make this right with you directly with a resolution that you deemed fair. Take care, and stay safe.
Hi Diane, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order, and in our communication to you. It's always our best intention to give the best customer experience as possible, and I'm sorry that we missed the mark here.
We thank you for your patience, and we're glad one of our agents was able to make this right for you.
Hi Trina, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order, and in our communication to you. It's always our best intention to give the best customer experience as possible, and I'm sorry that we missed the mark here.
We thank you for your patience, and we're glad one of our agents was able to make this right for you.
Thanks so much for your feedback. I'm sorry you did not enjoy your cakes! While we wish we could guarantee that every customer loves every item just as much as we do, everyone's palate does vary a little! We hope you can find another great dessert item with us in the future.
Hi there, Thanks for your review. We're so sorry that this was not an ideal experience and it's something we never want our customers to have.
Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world.
We thank you for allowing us to make this right with you directly with a resolution that was deemed fair. Take care, and stay safe.
Hi Marilyn, Thanks for your review. We're so sorry that this was not an ideal experience and it's something we never want our customers to have. We can only deliver with the information that we receive at check out and we're not always able to make last-minute changes.
It's very important to be sure that when you're placing an order, the shipping information, like delivery dates requested, are accurate.
Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world.
We thank you for allowing us to make this right with you directly with a resolution that you deemed fair. Take care, and stay safe.
Hi Unique, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order, and in our communication to you. It's always our best intention to give the best customer experience as possible, and I'm sorry that we missed the mark here.
We thank you for your patience, and we're glad one of our agents was able to make this right for you.
Hi there, Thanks so much for your feedback. I'm sorry you did not enjoy your cookies! While we wish we could guarantee that every customer loves every item just as much as we do, everyone's palate does vary a little! We hope you can find another great dessert] item with us in the future.
Hi Colleen,
Thanks so much for your feedback. I'm sorry you did not enjoy your gift! While we wish we could guarantee that every customer loves every item just as much as we do, everyone's palate does vary a little! We hope you can find another great item with us in the future.
