I ordered donuts from Chicago for my wifes birthday and was hesitant to place the order because they ship with UPS.无论如何我还是这么做了，你猜怎么着？包裹从未到达。 I even had asked for it to be delivered a day early just in case this happened but they still screwed it up. We left for vacation the next day and I have no idea if ever came. The tracking still shows the package is at a waypoint between Chicago and Atlanta. GoldBelly 告诉我他们的政策是不退款。至少他们的人工智能机器人是这么告诉我的。 It also says the donuts are packed to last a long time. Since they probably set in the Georgia sun I assure nothing is packed good enough to last through 90º heat and 100% humidity. For the prices they charge and the 50/50 chance UPS will just lose your package I would say don't waste your time on this service. I never will again.
S
Shaun Hutchinson美国 · 写过 1 条评价 · 体验于 2026-07-15 ·
★★★★★
运输不可靠，客户服务差
虽然你可以在那里找到一些好东西，但他们似乎对在那里销售的商店没有任何监督，而且客户服务会在他们的决议中完全向你撒谎，告诉你他们可以做什么和不能做什么。
一家以前值得信赖的商店（立陶宛面包店）大幅削减了包装，现在他们的蛋奶冻馅饼到达时中间温度太高了 40 度。 I contacted Goldbelly, who offered to have it replaced.在他们更换之前，我问他们是否可以向我保证它会被更好地包装，因为如果他们不能，就没有必要浪费更多的食物，他们说我绝对可以肯定这个问题会得到纠正。 There were no changes in how the replacement was packaged, it was once again way too hot.当我再次与客户服务人员交谈时，我被告知商店自己做出所有包装决定，Goldbelly 无法在这方面影响他们。 Then once again offered a replacement, seemingly hell bent on wasting as much food as possible.
Goldbelly 回复2026-07-30
Hi Shaun, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order and in our communication to you. It's always our best intention to give the best customer experience possible, and I'm sorry that we missed the mark here.
We thank you for your patience, and we're glad one of our agents was able to make this right for you.
T
Tom Carney美国 · 写过 2 条评价 · 体验于 2026-07-05 ·
★★★★★
对他们从未收到的订单收取费用。
I tried to place an order on goldbelly using Google pay as my payment method. It never worked and I did not get a confirmation in any form that my order was successful. However, I looked at my bank account and found I was charged twice for the order that I never received.我联系了 Goldbelly 客户服务部，基本上得到了关于订单的绕圈，并被告知这是一项“软收费”，Goldbelly 试图验证我的信用卡。他们说他们从未收到过我的任何订单。 However, I was charged twice for the order that according to them was never received.我被告知指控将被撤销。我还在等。 I asked them how I could be charged for an order they never received and they couldn't answer that.不要相信他们。 Even if they reverse the charges, I won't use them again and take the chance this would happen again.
Goldbelly 回复2026-07-30
Hi Tom, Thanks for your review. We're so sorry that this was not an ideal experience, and it's something we never want our customers to have. All orders can easily be placed online through our checkout system by visiting www.goldbelly.com on your Google Chrome Browser or placing the order in our app. If you prefer to order over the phone, we can be reached at (888) 675-6892. We thank you for your patience, and we're glad one of our agents was able to assist.
Hi Craig, thank you for your feedback. We’d be happy to assist you with this. We were able to locate your order and a team member will be in contact with you shortly via [email protected]
lawrence t maxwell美国 · 写过 4 条评价 · 体验于 2026-06-27 ·
★★★★★
为特定生日订购...
在特定生日交货日订购
订单容易过期且无法及时处理
M
Mac美国 · 写过 1 条评价 · 体验于 2026-04-27 ·
★★★★★
客户服务差和食品质量差
我永远不会从 Goldbelly 买任何东西。 I received umbertos grandma’s pizza as a birthday gift and the pizza was awful.它很干，没有味道，完全令人失望。当我向 Goldbelly 投诉时，他们拒绝给我退款或用其他东西替换订单。客户服务非常差。 I will not be ordering anything from Goldbelly in the near future.
U
Upset Customer美国 · 写过 2 条评价 · 体验于 2026-06-25 ·
★★★★★
服务差的公司会产生连锁反应......
从未收到过易腐烂食品的包裹。 Called Gold Belly and talked to a rep., They did nothing but argue the point that the package never arrived, then the put us on hold. When they returned, they said someone was working on options for us, and would email it to us shortly. 从未收到过他们的电子邮件。 The Rep. was nothing but a liar and had no integrity. How can a service company just ignore their poor rates? 服务自豪感怎么了？ 我不会向任何人推荐这家公司。 不过，我建议，如果您是一家使用 Gold Belly 服务的企业，您可能需要再考虑一下，因为他们缺乏客户服务，这让您看起来很糟糕。 Because of this, our order which was through Russ and Daughters wasn't received and we will not be using them again. 我们会找到更可靠的人。
K
Kl美国 · 写过 2 条评价 · 体验于 2026-06-24 ·
★★★★★
融化的Keylime馅饼！
我购买了一个 Keylime 派和 4 块巧克力派片，准备在我儿子生日时寄送。
它准时到达，但干冰已经与馅饼和巧克力片一起融化了。
What a mess!!!
对于一个昂贵的馅饼来说太令人失望了！
我不会再使用它们
S
Sanford Robinson美国 · 写过 1 条评价 · 体验于 2026-06-22 ·
★★★★★
客户沟通不畅
I had been a 5+ year customer, and most always very satisfied.我已经向数十位朋友和家人介绍了 Goldbelly，其中有几位是常客。
那么，当我本周登录下订单并看到他们将我的“奖励”归零时，您认为我的感受如何？ I've never used them, but it was nice to know I had some freebies to use in the the future.
我为什么不高兴？在过去的 5 年里，如果我在一年内没有下订单，我总是会收到一封电子邮件提醒我使用奖励（我失去了价值 100 美元的未来积分）或再次下订单以保留奖励。
This year, there was no alert, no notice from Goldbelly that maybe a policy had changed.只是积分为零。
The minimum one order per year is fair, no qualms with any policy.但是，如果过去他们发送提醒，然后停止，那就是敲竹杠。
我对不断上涨的价格没有任何问题；成本上涨，餐馆陷入困境。 Goldbelly 绝对值得为他们的服务获得公平的报酬。
我还有其他抱怨，但我很喜欢这项服务。这篇评论不是报复性的，也不是虚假投诉的详细清单。
这不是对待客户的方式。
好消息是，我和我的妻子有更好的方式来享用龙虾卷、熏牛肉三明治和费城奶酪牛排。我们计划今年秋天去缅因州和东北部旅行。它会贵很多，但是龙虾卷的味道会更好，看着海浪，闻着咸咸的海洋！
更新：
Goldbelly客服很专业，很快就提出恢复我的积分（100美元），只要我在10天内下订单。 Very Fair, thank you.
Goldbelly 回复2026-06-25
Hi Sanford, Thank you for your feedback. We’d be happy to assist you with this. We were able to locate your account, and a team member will be in contact with you shortly via [email protected].
Hi Ursula, I'm so sorry about the shipping delay with your order. Thank you for sharing some valuable feedback.
We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. We do recommend if you are ordering for a special event or holiday, orders should be scheduled to arrive 1-3 days before they are needed.
We certainly appreciate your patronage and your reaching out to our customer service team. Thanks for your patience with us. We're so glad we were able to make this issue right with you!
Hi Jill, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order and in our communication with you. It's always our best intention to give the best customer experience possible, and I'm sorry that we missed the mark here.
We thank you for your patience, and we're glad one of our agents was able to make this right for you.
Hi Deborah,
Thank you for sharing your thoughts with us. We strive to keep shipping rates as low as possible. Most of the costs go directly to UPS and FedEx, along with packaging to ensure your items arrive cold and fresh. We’re passionate about food and love helping you explore new flavors. We hope you can find something to enjoy with us in the future.
Hi Paul, Thanks for your review. We're so sorry that this was not an ideal experience, and it's something we never want our customers to have. I'm so sorry about the shipping delay with your order. Thank you for sharing some valuable feedback.
We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. A lot of products are shelf-stable for up to 7 days.
Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world.
We thank you for allowing us to make this right with you directly with a resolution that was deemed fair. We hope you can find something to enjoy with us in the future. Take care!
Hi Steven, Thanks for your review. We're so sorry that this was not an ideal experience, and it's something we never want our customers to have. We want to ensure that all of our customers love the food that they receive, and we would never knowingly send a customer anything less than the best we can find. Nonetheless, we understand that it is disappointing not to enjoy your order as much as you anticipated, and for this, we do apologize.
We thank you for your patience, and we're glad one of our agents was able to make this right for you.
M
Mary Sidewitz美国 · 写过 2 条评价 · 体验于 2026-06-10 ·
★★★★★
没想到这家公司会得到...
Had no idea that this company would get a cake from Brooklyn ship it to Indiana flash freeze it and ship it back to Brooklyn.真是太扯了！我本来可以去面包店的。再也不会从他们那里订购了。速冻蛋糕到底是什么！
Goldbelly 回复2026-06-25
Hi Mary, We're sorry to hear that you were disappointed in your cake. We always recommend checking all of the details for products under "More Details" on the product page so you know what to expect! If you're unsure of something, you can always reach out to our team at [email protected]. We do hope you are able to find something else with us to enjoy in the future.
D
Dale美国 · 写过 1 条评价 · 体验于 2026-06-06 ·
★★★★★
请勿使用金肚
如果您在特殊场合使用 Gold Belly，请不要！！
6月2日我们订了一份伊娜·加滕椰子蛋糕作为6月9日70岁生日的生日礼物。 Fifteen guests were told about the cake and everyone was excited to try the cake.. (Potential new customers for Ina Garten and Gold Belly). 6 月 9 日到来，我的妻子收到一封电子邮件，说明蛋糕将晚一天送达。 如果我们在最后一刻订购会延迟，我可以理解，但我们提前一周订购只是为了确保它能及时送达这个非常特别的生日。 金腹给我们带来的压力和不便足以让我写这篇评论，所以希望没有其他依赖他们产品的人不这样做，我再说一遍，不要在特殊场合使用它们，因为可能会出现非常令人失望的结果。
首先通过人工智能聊天框联系客户服务（可笑），然后通过实时电子邮件（可悲），最后通过详尽的研究（888 675-6892以节省您的时间）联系一个非常友善但回答非常好的人。 她说可以通过 Goldbelly 的积分退款！我到底为什么要再次使用这项服务。 我告诉她我想取消订单并将退款记入我的信用卡，或者我只是通过我的卡取消。她最终同意取消并存入我的卡。
我希望来自 Ina Garten 的人读到这篇评论，意识到 Gold Belly 是如何毁掉了一个非常特别的 70 岁生日，并认真考虑可能通过另一家公司的送货服务，因为这给一个欢乐的场合带来了压力。
PS我相信蛋糕一定会很好吃！！
Goldbelly 回复2026-06-11
Hi Dale, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order and in our communication with you. It's always our best intention to give the best customer experience possible, and I'm sorry that we missed the mark here.
We do say "estimated delivery" because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen weather or transit delays occur. Items ship directly from the shops themselves, so we are also in constant contact with each of our 850+ partners to ensure that orders are shipped on time. Thousands of orders arrive on time every day, without a hitch!
In the case of time-sensitive events and holidays, we do also recommend scheduling an order to arrive 2+ days before you need it, and most items can be stored until you are ready to enjoy!
We thank you for your patience, and we're glad one of our agents was able to make this right for you.
