Goldbelly (www.goldbelly.com) has a 1.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 87% of negative reviews; 127 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
M
M. C. · 1 review · Experienced 2026-08-07 ·
★★★★★
Incredible Disappointment
I ordered Taliericio’s as a birthday gift. I ordered it on 8/4/26, with the intent of it arriving on 8/6/26.
I received a UPS notification on 8/5/26 at 1AM to let me know there was a weather delay (no weather b/w NJ & CT, but possibly the weather in other states may affect this?). I noticed the box had arrived to the UPS facility almost 10 hours prior to this notification, which did concern me.
Ultimately, 8/6 came and went & I did not receive the box.
I contacted Goldbelly & they offered to have it arrive the following week (8/11) or refund me in Goldbelly points. Neither option was acceptable , so they credited me the amount on my Visa.
I appreciated the refund, but that wasn’t the point. The surprise & event could not go as planned. Things happen & I do understand that, but it was incredibly disappointing.
The next day the box arrived. The freezer packs were melted, the food in the box had leaked everywhere & when I touched the items, they were hot to the touch. It had sat on my porch for about 30 minutes, but I do not think 30 minutes would affect the “freezer packed” items to that level.
It was a tremendous mess to clean up- all of the items had melted, leaving a trail of oil + everywhere.
I am not sure if UPS , Goldbelly or the restaurant itself is to blame but I will not try again this option again. Additionally, at a time when so many people are struggling with grocery bills etc. , it felt terrible to throw away that much food.
Perhaps a bit overpriced, but everything else was good
We have ordered from here several times, and while things might be a bit overpriced, it makes sense when you see how things are packed and shipped. Quality of everything was great.
S
Stargirl · 4 reviews · Experienced 2026-08-05 ·
★★★★★
Goldbelly customer service is horrible
Goldbelly customer service is horrible. I purchased a Monticello JFK wedding cake for $89 and when I received the cake it was so dry and not edible. The cake had to be old for it to be that dry and my husband asked if this was the original wedding cake from JFK that’s how dry this cake was when I reached out to Goldbelly‘s customer service they offered a $20 refund for a $89 cake. I have used Goldbelly in the past for Essa Bagels. I had even asked the customer service agent if I could receive a new cake and she said it was their policy not to refund well it’s my policy not to purchase again from Goldbelly horrible do not recommend
J
JimmyC美国 · 3 reviews · Experienced 2026-07-31 ·
★★★★★
They don't communicate and don't fix orders
I ordered donuts from Chicago for my wifes birthday and was hesitant to place the order because they ship with UPS. I did it anyway and guess what? The package never arrived. I even had asked for it to be delivered a day early just in case this happened but they still screwed it up. We left for vacation the next day and I have no idea if ever came. The tracking still shows the package is at a waypoint between Chicago and Atlanta. GoldBelly tells me their policy is NO REFUNDS. At least that is what their AI bot tells me. It also says the donuts are packed to last a long time. Since they probably set in the Georgia sun I assure nothing is packed good enough to last through 90º heat and 100% humidity. For the prices they charge and the 50/50 chance UPS will just lose your package I would say don't waste your time on this service. I never will again.
While you can find some good things on there, they seem to provide no oversight of the shops that sell there, and customer service will outright lie to you about what they can and can't do in their resolutions.
A formerly trustworthy shop (Lithuanian Bakery) has cut waaaay back on the packaging, and now their custard filled tortes arrive 40 degrees too warm in the middle. I contacted Goldbelly, who offered to have it replaced. Before they replaced it, I asked if they could assure me that it would be packaged better, because there wouldn't be any point in wasting more food if they couldn't, and they said I could be absolutely certain the issue would be corrected. There were no changes in how the replacement was packaged, it was once again way too hot. When I talked to customer service again, I was informed that the shops make all the packaging decisions on their own, and that Goldbelly can't influence them on that. Then once again offered a replacement, seemingly hell bent on wasting as much food as possible.
Reply from Goldbelly2026-07-30
Hi Shaun, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order and in our communication to you. It's always our best intention to give the best customer experience possible, and I'm sorry that we missed the mark here.
We thank you for your patience, and we're glad one of our agents was able to make this right for you.
T
Tom Carney美国 · 2 reviews · Experienced 2026-07-05 ·
★★★★★
Charged for an order they never received.
I tried to place an order on goldbelly using Google pay as my payment method. It never worked and I did not get a confirmation in any form that my order was successful. However, I looked at my bank account and found I was charged twice for the order that I never received. I contacted goldbelly customer service and was basically given the run-around about the order and was told it was a "soft charge" that goldbelly was trying to verify my credit card. They said they never received any order from me. However, I was charged twice for the order that according to them was never received. I was told the charges would be reversed. I'm still waiting. I asked them how I could be charged for an order they never received and they couldn't answer that. Don't trust them. Even if they reverse the charges, I won't use them again and take the chance this would happen again.
Reply from Goldbelly2026-07-30
Hi Tom, Thanks for your review. We're so sorry that this was not an ideal experience, and it's something we never want our customers to have. All orders can easily be placed online through our checkout system by visiting www.goldbelly.com on your Google Chrome Browser or placing the order in our app. If you prefer to order over the phone, we can be reached at (888) 675-6892. We thank you for your patience, and we're glad one of our agents was able to assist.
C
Craig美国 · 8 reviews · Experienced 2026-07-02 ·
★★★★★
Very high prices, poor customer service
Goldbelly has been fine at delivering the basic things it offers - foods at very expensive prices.
But customer service is another matter.
On June 29, I placed an order. Two days later, they announced a promotion - every order received a $50 credit for the next order placed by July 31. Nice promotion.
Of course I'd have waited two days had I known that promotion was coming.
I asked their customer service to provide the promotion for the order two days earlier.
After thanking me for 'years of support', the answer was no, they won't do it.
For such a premium offering, that is very poor customer service.
I let them know it has a good or bad effect on customer loyalty depending how they handled it.
Edit: to add some minor things. Their 'rewards program' is poor, starting at 2% reward. The lowest reward offered is a $10 discount after you spend $500.
Even the nice promotion going on is misleading. It says 'Get $50 on all purchases'.
Sounds like 'make a purchase, get $50'. No. It's a $50 credit for a NEXT purchase.
If you want to spend $100 for some doughnuts or one pie or one cake and poor service, they're it.
Reply from Goldbelly2026-07-30
Hi Craig, thank you for your feedback. We’d be happy to assist you with this. We were able to locate your order and a team member will be in contact with you shortly via [email protected]
First of all I think that Goldbelly has Amazing choices. I was really disappointed in my order I received for my 4th of July celebration. I ordered a little over $500 worth of cakes and pies that advertised it would feed 10-12 people. The cakes were no bigger than the size of my hand. Now I have to spend more money to make it work for the amount of guests I’m expecting to show up. I’m not for sure if I will continue to use Goldbelly for future engagements or recommend due to this. Thank you to whom ever looks at these for taking the time to view this survey.
l
lawrence t maxwell美国 · 4 reviews · Experienced 2026-06-27 ·
★★★★★
Ordered for a specific birthday…
Ordered for a specific birthday delivery day
Order was perishable and not in time
M
Mac美国 · 1 review · Experienced 2026-04-27 ·
★★★★★
Poor customer service and poor food quality
I will never buy anything from Goldbelly. I received umbertos grandma’s pizza as a birthday gift and the pizza was awful. It was dry, had no flavor and was totally disappointing When I complained to Goldbelly , they refused to give me a refund or replace the order with something else. Very poor customer service. I will not be ordering anything from Goldbelly in the near future.
Never received package of perishable food items. Called Gold Belly and talked to a rep., They did nothing but argue the point that the package never arrived, then the put us on hold. When they returned, they said someone was working on options for us, and would email it to us shortly. Never received an email from them. The Rep. was nothing but a liar and had no integrity. How can a service company just ignore their poor rates? What ever happened to pride in service? I would not recommend this company to anyone. I would recommend though that if you are a business that uses Gold Belly's services, you may want to think again, because of their lack of customer service they make you look bad. Because of this, our order which was through Russ and Daughters wasn't received and we will not be using them again. We will find someone more reliable.
K
Kl美国 · 2 reviews · Experienced 2026-06-24 ·
★★★★★
Melted Keylime pie!
I purchased a Keylime pie and 4 chocolate covered pie slices to be delivered on my son’s birthday.
It arrived on time but the dry ice had melted along with the pie and chocolate covered slices.
What a mess!!!
So disappointing for an expensive pie!!
I won’t be using them again
I had been a 5+ year customer, and most always very satisfied. I've told dozens of friends and family about Goldbelly, and several are regular customers.
So how do you think I felt when I logged on to place an order this week, and saw they had zeroed our my "Rewards". I've never used them, but it was nice to know I had some freebies to use in the the future.
Why am I upset? In the past 5 years, if I hadn't placed an order within a year, I always received an email alert to use the Rewards (I lost $100 worth of future credit) or place another order to keep the Rewards.
This year, there was no alert, no notice from Goldbelly that maybe a policy had changed. Just a zero balance of points.
The minimum one order per year is fair, no qualms with any policy. However, if in the past they sent reminders, and then stop, it's a rip off.
I had no problem with the escalating prices; costs are up, and restaurants are struggling. Goldbelly definitely deserves to be fairly paid for their service.
I have other complaints, but I enjoyed the service. This review isn't vindictive, nor a laundry list of phantom complaints.
It's just not the way to treat a customer.
The good news, my wife and I have a better way to enjoy our lobster rolls, pastrami sandwiches, and Philly cheese steaks. We are planning a trip to Maine and the Northeast this fall. It's going to be a lot more expensive, but a lobster roll will taste even better watching the waves and smelling the salty ocean!
UPDATE:
Goldbelly customer service was professional, and quickly offered to reinstate my points ($100), as long as I placed an order within 10 days. Very Fair, thank you.
Reply from Goldbelly2026-06-25
Hi Sanford, Thank you for your feedback. We’d be happy to assist you with this. We were able to locate your account, and a team member will be in contact with you shortly via [email protected].
U
URSULA美国 · 8 reviews · Experienced 2026-06-22 ·
★★★★★
I placed an online order for a Fathers…
I placed an online order for a Fathers Day gift from Russ and Daughters To arrive on Saturday I finally arrived Today the food arrived thew ice was already melted as such the food was smelly rancid and could not be eaten The person receiving the gift stay home all day on Saturday but the package never arrived They are supposedly refunding my order in full ugh Its not enough I will not place any orders if gold belly is involved
Reply from Goldbelly2026-06-25
Hi Ursula, I'm so sorry about the shipping delay with your order. Thank you for sharing some valuable feedback.
We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. We do recommend if you are ordering for a special event or holiday, orders should be scheduled to arrive 1-3 days before they are needed.
We certainly appreciate your patronage and your reaching out to our customer service team. Thanks for your patience with us. We're so glad we were able to make this issue right with you!
J
Jill美国 · 2 reviews · Experienced 2026-06-18 ·
★★★★★
Gift of lox bagel and cream cheese…eat it if you want to risk illness
Gift of lox bagel and cream cheese arrived warm. Inedible. I can’t believe they trust ups with delivery. Would give 0 stars if I could. Took me three tries to get a refund. Customer service and policies are awful.
After reading reply: It took three attempts to settle this after package was misrouted. The one time refund they allowed me did not approach the indignation I felt from sending a toxic package to a family in pain.
Reply from Goldbelly2026-06-25
Hi Jill, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order and in our communication with you. It's always our best intention to give the best customer experience possible, and I'm sorry that we missed the mark here.
We thank you for your patience, and we're glad one of our agents was able to make this right for you.
$69 for 6 cookies, are you kidding me?!! Greed at its finest. I would never order from you no matter how good they are. Quit stealing from American’s.
Reply from Goldbelly2026-06-25
Hi Deborah,
Thank you for sharing your thoughts with us. We strive to keep shipping rates as low as possible. Most of the costs go directly to UPS and FedEx, along with packaging to ensure your items arrive cold and fresh. We’re passionate about food and love helping you explore new flavors. We hope you can find something to enjoy with us in the future.
P
Paul Katsirubas美国 · 4 reviews · Experienced 2026-06-19 ·
★★★★★
Customer service matters
I’ve ordered from Goldbelly many times over the years and, until now, never had a single issue. But honestly, any company can handle orders when everything goes according to plan. What separates a good company from a great one is how they handle problems when they inevitably arise.
Unfortunately, the first time I experienced a delivery issue, Goldbelly completely dropped the ball. Their response was to blame UPS, but my agreement wasn’t with UPS, it was with Goldbelly. They accepted my order, took my payment, and were responsible for ensuring the product arrived as promised.
This wasn’t a minor inconvenience either. The order contained fresh seafood that was supposed to be delivered overnight. Instead, I was told to accept a 48-hour delivery delay in the middle of a Southern summer, with temperatures approaching 100 degrees. That’s simply not reasonable for a highly perishable product. I requested what I felt was a fair resolution: send the recipient a gift card for a replacement order along with an explanation. Instead, I was told that such a decision would require senior management involvement. Interestingly, senior management wasn’t required when they accepted my money and processed the order and apparently they don't work on Fridays because they stated it would be over 24 hours to get back to me . To make matters worse, this was intended as a Father’s Day gift. Rather than simply resolving the issue in a way that would have taken very little effort on their part, Goldbelly chose to make the process unnecessarily difficult. Now I’m left scrambling at the last minute to find an alternative Father’s Day gift, something they easily could have helped me avoid had they shown even a modest amount of customer service.
To be clear, I’ve had many positive experiences with Goldbelly in the past, which makes this even more disappointing. But when the first real issue arose, their customer service failed completely. At this point, it appears my only option is to dispute the charge with my credit card company.
The food offerings on Goldbelly are excellent, but customer service matters most when something goes wrong. Based on this experience, that’s where they fell flat on their face. Fortunately, there are plenty of other places to buy the same products.
Reply from Goldbelly2026-06-25
Hi Paul, Thanks for your review. We're so sorry that this was not an ideal experience, and it's something we never want our customers to have. I'm so sorry about the shipping delay with your order. Thank you for sharing some valuable feedback.
We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. A lot of products are shelf-stable for up to 7 days.
Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world.
We thank you for allowing us to make this right with you directly with a resolution that was deemed fair. We hope you can find something to enjoy with us in the future. Take care!
S
Steven Walkerwicz美国 · 1 review · Experienced 2026-06-19 ·
★★★★★
Two orders both arriving thawed
Two orders both arriving thawed, with no dry ice remaining. The company replaced the first order free of charge but then second order arrived in same condition. Unacceptable! Will not order from either company again.
Reply from Goldbelly2026-06-25
Hi Steven, Thanks for your review. We're so sorry that this was not an ideal experience, and it's something we never want our customers to have. We want to ensure that all of our customers love the food that they receive, and we would never knowingly send a customer anything less than the best we can find. Nonetheless, we understand that it is disappointing not to enjoy your order as much as you anticipated, and for this, we do apologize.
We thank you for your patience, and we're glad one of our agents was able to make this right for you.
M
Mary Sidewitz美国 · 2 reviews · Experienced 2026-06-10 ·
★★★★★
Had no idea that this company would get…
Had no idea that this company would get a cake from Brooklyn ship it to Indiana flash freeze it and ship it back to Brooklyn. What a rip off! I could have gone to the bakery. Never ordering from them again. Flash freeze a cake what the heck is that!
Reply from Goldbelly2026-06-25
Hi Mary, We're sorry to hear that you were disappointed in your cake. We always recommend checking all of the details for products under "More Details" on the product page so you know what to expect! If you're unsure of something, you can always reach out to our team at [email protected]. We do hope you are able to find something else with us to enjoy in the future.
D
Dale美国 · 1 review · Experienced 2026-06-06 ·
★★★★★
DO NOT USE GOLD BELLY
Please,please, please if you are using Gold Belly for a special occasion DON’T!!
We ordered an Ina Garten coconut cake on June 2nd for a birthday on June 9th for a 70th birthday. Fifteen guests were told about the cake and everyone was excited to try the cake.. (Potential new customers for Ina Garten and Gold Belly). June 9th came and my wife gets an email stating that the cake is going to be delivered a day late. I can understand if we ordered last minute to have a delay but we ordered a week ahead just to make sure it would be here in time for this very special birthday. The stress and inconvenience that goldbelly has caused us is enough for me to write this review so hopefully no one else who is relying on a product from them does not, I repeat DOES NOT use them for a special occasion because the potential for a very disappointing result could occur.
Customer care was contacted first through AI chat box(laughable), then through live email ( deplorable), then finally through exhaustive research (888 675-6892 to save you time) a human who was very nice but had a very pat answer. She said a refund can be given through a credit to Goldbelly! Why in hell would I use this service ever again. I told her I wanted to cancel the order and a refund credited to my credit card or I’m just going to cancel through my card. She finally agreed to cancel and credit my card.
I hope someone from Ina Garten reads this review and realizes how Gold Belly has ruined a very special 70th birthday and seriously looks at possibly going through another company delivery service because this one has caused undo stress for a joyous occasion.
PS I’m sure the cake would have been delicious!!
Reply from Goldbelly2026-06-11
Hi Dale, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order and in our communication with you. It's always our best intention to give the best customer experience possible, and I'm sorry that we missed the mark here.
We do say "estimated delivery" because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen weather or transit delays occur. Items ship directly from the shops themselves, so we are also in constant contact with each of our 850+ partners to ensure that orders are shipped on time. Thousands of orders arrive on time every day, without a hitch!
In the case of time-sensitive events and holidays, we do also recommend scheduling an order to arrive 2+ days before you need it, and most items can be stored until you are ready to enjoy!
We thank you for your patience, and we're glad one of our agents was able to make this right for you.
