Goldbelly

I was excited when one of our clients…

I was excited when one of our clients sent a gift card, after ordering I was terribly displeased and could not believe they were getting away with what they do on a daily basis. I received four pizzas for $105 order and they were nothing more than a frozen pizza from Aldi‘s that I should’ve paid six dollars for. They should be ashamed of their self for ripping people off like this. I own a food service business and I could not live with myself if I did this to clients every day. I did take pictures that tell the whole story but do not know how to post on here….

Awful

Awful. The wrong items were sent and they argued with me about the problem instead of fixing it. It was clearly wrong as well. I ordered a red pie (cheeseless pizza) and received a white pizza. Basic colors are clearly difficult for Goldbelly

I chose to test out Goldbelly after…

I chose to test out Goldbelly after seeing it pop up on my radar and thought it would be fun to order from a famous restaurant in breaking news another state. The concept behind the service is definitely cool and the choices are overwhelming. My order arrived intact and the food was still good, but the delivery was a little longer than I expected. It tasted great, I was just a little disappointed that it wasn't quite as mind-blowing as the price tag suggested it would be. So, all in all, it was a bit of a novelty to try, but I don't think I'd order very often.

Delivery was 2 weeks late

I was excited to be gifted a Goldbelly gift card -- but what I thought would be a fun indulgence turned out to be quite a chore. First of all, figuring out what I could afford with my gift card was a challenge since shipping costs aren't listed up front - you don't see them until check-out. I initially added 2 items to my cart that used almost the whole gift card, only to be hit with an eyewatering $100 shipping fee. Trying to cobble together an order when shipping per item varied from $0-$50 was a major chore. I finally landed on a fancy cake for valentine's day ("guaranteed" to arrive before vday), and some cookies to use up the gift card - ended up having to pay $30 out of pocket to cover shipping, but se la vie. Fast forward to 2the day the cake was scheduled to arrive, 2 days before vday. It doesn't arrive and so i check the order status online and see that it had been updated that morning delaying delivery by nearly two weeks. There was no communication from Goldbelly or the bakery letting me know about the delay, and by the time it was late and i checked the status it was too late to even order something from a local bakery for vday. Splurging $100 on a dessert + $30 to ship it for a special occasion only to have it delayed 2 weeks with no communication was really a 0/10 experience, would not recommend to anybody.

Chris Oh's Korean meal kit

Ordered Chris Oh's Korean meal kit for 2-4, really only good for 2. Paid an additional $34for 2lb Flanken cut ribs, what I received were basically scrap cuts, I've bought flanken cut ribs from a local farm butcher & these were not. Rice included was gummy, best part was the kimchi. This site is extremely over priced for the quality, 2nd & last order (first order was screwed by UPS - 6 day deliver for a 2nd day shipment) did get a credit - no refunds for any cause - received a reply form Goldbelly after 30days & what reads like a generic "cookbook" reply

Same city as a restaurant…

I ordered something from a restaurant that’s in the same city that it was shipped from. I mean shipped too pay the highest fee that they charge. This company still shipped UPS using the slowest process to ship it. The product is a food product. It’s been riding in the back of this hot ups truck all day what does that say about a company that would do that if you’re ordering something from another state and it’s a food product what the yuck I will never use the service again

I ordered a peach cobble from them on…

I ordered a peach cobble from them on Jant6th and it was not properly packaged to keep froze and spoiled and thawed out in transit with leakage throughout the shipping container upon delivery by FEDEX ..I would not recommend this company for perishable items shipped out… Dr Mitch

Best food and delivery for years!

I have been a customer for five years and never had a bad experience. To say the least. Every delivery delighted recipients, cakes for many events to my beloveds, and for me, cardamom rolls and bread from the best bakeries in the country. Even when after years of perfect experiences, there was a delay in a Valentine's Day cake, not only did they fully reimburse me, the following evening, they also gave me full credit.

King cake delivered AFTER mardi Gras!??!?!

Ordered king cakes for multiple (3) office locations with the delivery set for Fat Tuesday. One cake was delivered midday to one office, while another cake was delivered an hour before that location closed for the day, and certainly after the Mardi Gras festivities at that location. Third cake delivered to an office AFTER THE OFFICE CLOSED FOR THE DAY. BUYER BEWARE: If you need a time-sensitive delivery, DO NOT USE Goldbelly as their "trusted delivery partner" UPS CANNOT be TRUSTED to deliver timely.

Sourdough bread was inedible and customer support disappointing

I have been ordering from Goldbelly for several years. Most orders have been excellent. I was somewhat disappointed with one food item but realized it could have been just my personal taste and let it go. However I my most recent order was sourdough bread from Boudin Bakery in San Francisco. Complete disappointment- completely tasteless. I have had sourdough bread in San Francisco and was hoping to experience that again. What I received today could be comparable to supermarket white bread. I contacted Goldbelly by email- no phone number listed- got a message from their support today offering $25 off my next “qualifying order”. So disappointed in their customer service- I’ll feed the bread to the birds. Won’t order from them again.

Goldbelly lost a loyal customer this week due to poor/no customer service

Worst service and response ever. Goldbelly lost a loyal customer this week. I ordered several times a year, mostly for my older parents to bring food to them from memories of our past. I updated all my credit card information this week and all orders except one were sent to the correct address. I noticed one order defaulted to the incorrect address. Goldbelly customer service refused to try to intercept the order even after I agreed to pay the UPS intercept fee. Instead they asked me to place a new order and they would help with that. Really? How is that customer service. And the website suppresses honest negative reviews. A terrible business practice and poor customer service. Goldbelly lost a loyal customer this week.

This was a gift

This was a gift. The order did not arrive when scheduled. The customer care team was not helpful. I do not recommend using this vendor for gifts. I asked the giver to request a refund.

The food was great but a container was…

The food was great but a container was busted and there was cheese whiz every in the box, made quite a mess Customer service rectified the situation immediately, very pleased with results

After years of happily ordering from…

After years of happily ordering from Goldbelly, I'm done. They have not managed to deliver a single order in a timely way (ie before it spoiled) in months. And customer service is entirely AWOL. (Note: most of their suppliers will allow you to order directly from them. Do so; Goldbelly adds NO VALUE, but inflates prices.)

The Most expensive online retailer.

One of the worst (and most expensive online websites) that you can spend your money on. Not only do they upcharge you 40% over ordering directly from any of their merchandisers, but they have ridiculous shipping costs, and keep all left over money from gift cards as well. I ordered 125.00 worth of meat, and added 25.00 worth to a total of 150.00. I had a gift card from my sister for 150.00. But guess what? They wanted a minimum of 72.00 extra for shipping on the 2nd order (of 25.00). That's correct. Instead of 150.00, my order was now 225.00. And that happened for every single item that I tried to add to my original 125.00 order to get it close to 150.00 So, you really can't add anything. You either find something which is exactly the price of your gift card, or you get ripped off. Why ripped off? Because they keep any portions of a gift card which are not used in the original order, that's why. Do NOT order from Goldbelly. Do order directly from their product merchandisers directly. Save yourself Hundreds in the process.

I ordered a red velvet cake for my…

I ordered a red velvet cake for my family in Georgia. It arrived as promised. Box intact, however the icing was all smeared. I was disappointed that my gift wasn't as described. I did reach out to them 2x. I sent photos and a video of my niece opening the box. I have yet to receive a reply. Disappointed, I understand things happen. However, such poor customer service is not acceptable .

Deceptive advertising

Currently running a promotion for 20% off ‘site-wide’. Tried to place order for 7 Mardi Gras king cakes and spent considerable time to fill the cart with addresses. When I tried to check out with promo code, got message that the order didn’t qualify. Per GoldBelly, the items I selected are excluded but the terms in the disclosure don’t mention an exclusion for this vendor. I have placed this order for three years and never had a problem applying the discount.

Crazy expensive!!!

goldfish

I received conchas - sweet Mexican bread -as a gift (even though they called them bolillos). I love the idea of Goldbelly, but the bread arrived very dry and not enjoyable. I truly appreciate the thought behind the gift, especially knowing it likely wasn’t inexpensive, but the quality didn’t meet expectations. I would not recommend it.

I have been ordering from Goldbelly for…

I have been ordering from Goldbelly for years now. I have ordered both for my own family and I've sent gifts to friends and family across the continental US. Every order - except one - has been stellar. Generally, the food arrives when promised and is of excellent quality. We have ordered from a variety of places via Goldbelly - Joe's Stone Crab, Balkan Treat Box, Commander's Palace, Legal Sea Foods, Nick's Kitchen, Chef Adrienne Calvo - all have been great, no issues. The one problem we had was an order from M&P Biancamano, a Mom & Pop shop from our old neighborhood in Hoboken. That order arrived a *week* early and consisted of things which could not be frozen. It was a surprise for my husband...and he was out of town when it arrived. He was totally unable to enjoy the Superhero sandwiches and fresh mozzarella (a blast from his past!) I'd ordered for him. Customer service was unresponsive. I was so frustrated. It was a very expensive lesson. I am VERY careful now to only order items for immediate delivery and from large, well-known restaurants who are better equipped to ship items. I no longer order anything with a future ship date further than a week or two out. I also order things which can easily be kept or frozen, in case of shipping mixups. So far, this plan has worked well. If you keep these tips in mind, Goldbelly can be a great way to send gourmet food.