Goldbelly (www.goldbelly.com) has a 1.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 87% of negative reviews; 127 of them were added in the last 12 months. Last updated 2026-08-11.
I ordered Pastrami based on a photo of a Padtrami sandwich with great pink fat free meat. The Pastrami I got was all brown. No pink. And 30% fat.
Thanks so much for your feedback. I'm sorry you did not enjoy your pastrami! While we wish we could guarantee that every customer loves every item just as much as we do, everyone's palate does vary a little! We hope you can find another great item with us in the future
I am getting a ridiculous run around. for an extra $101 was taken. from my account for an order that defied not exist. I was charged $87, and again $101 in December of 2025. They are trying to tell me that the $101 was for an order in. 2024. I have sent proof showing that two different amounts were taken from my account in December of '25. Very disappointed about being charged twice for one order. Disappointed hardly describes the situation.
Hi Fran, Thank you for your review. We’re so sorry for this issue. We see that you’ve also written to our support team, and a team member has requested additional information. Please continue to follow up in email and we will certainly work to get this resolved for you! We appreciate your patience.
*I received a partial order, which was disappointing as this was a gift. *Contacted Customer Support immediately to have missing food delivered, which they would not do. *Still have not received credit for missing ordered food - 1 month later & counting!
Hi Lucy, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order, and in our communication to you. It's always our best intention to give the best customer experience possible, and I'm sorry that we missed the mark here. We thank you for your patience, and we're glad one of our agents was able to make this right for you through a refund for those missing items. We thank you for allowing us to make this right with you directly, with a resolution that was deemed fair. Thanks!
I ordered three items from Bern’s Steak House through Goldbelly on December 12 as gifts. Two arrived on December 27 without issue, but the third item never shipped on time. Initially, I was told the delay was due to “weather issues.” When that timeframe passed, the explanation changed to “production issues.” When I contacted Bern’s Steak House directly for clarification, I was redirected back to Goldbelly, making it very difficult to get clear answers from anyone. For a premium service, the reliance on automated replies and vague explanations was disappointing. I eventually received notification that the delayed item—intended as a Christmas gift—would arrive on January 9. While two items arrived as expected (which is why this isn’t a one-star review), the lack of proactive communication and straightforward customer service when something went wrong was frustrating. Goldbelly markets itself as a curated, high-end food gifting service, and at premium prices I expected significantly better communication and issue resolution. If you’re ordering time-sensitive gifts, be aware that delays can occur and reliable updates may be hard to get.
Hi there, Thanks for reaching out. We're so sorry for the inconvenience. Our partnering food makers experience obstacles from time to time, and oftentimes, our merchants do not anticipate facing operational issues they encountered at the time of your order. We can't apologize enough for the complications that occurred with your order. However, as with any item sent via post, there are issues from time to time that we can't anticipate. If we could hand-deliver the orders to our customers, we absolutely would--but we do depend on both our partner shops and UPS/FedEx for their safe transit. In the case of time-sensitive events and holidays, we do also recommend scheduling an order to arrive 2+ days before you need it, and most items can be stored until you are ready to enjoy! We hope you can find something to enjoy with us in the future!
I ordered two cheesecakes, one for a christmas gift to sent to california, and another for my family to enjoy here in NC.I received two cheesecakes here in NC and none were sent to california. They were delivered on time, and were delicious, Goldbelly offered a 25 dollar credit for not sending the second cheesecake to California, not sure why they should get any credit for shipping to the wrong address, it was certainly not my fault
Hi David, We’re sorry to hear about the difficulty with your order. If you still need to get in contact with us, please send an email to [email protected].
I have used Goldbelly for years. I have always been pleased. This year, we sent my elderly in-laws a gift of bagels and lox from Utopia. It was intended to be their Christmas brunch. They had invited neighbors over. The only thing that arrived was the bagels. No lox, cream cheese, capers, tomatoes or onions. Goldbelly thinks a $25 credit fixes this mess. I will never use them again.
Hi Jean, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order, and in our communication to you. It's always our best intention to give the best customer experience possible, and I'm sorry that we missed the mark here. We thank you for your patience, and we're glad one of our agents was able to make this right for you.
I ordered 6 bags of granola from them, they sent me 3 bags. I have contacted them many times and they responded once, but have not resolved this issue. Extremely poor service!
Hi there, thanks so much for your feedback! It looks like you reached out to our support team and a team member was able to set up a replacement. Thanks for working with us while we resolved this issue. We hope this is enjoyed the second time around!
Buyer beware! I ordered a brisket and sausages from within my state to be delivered 2 days before I needed them for New Year's dinner. It was delayed for 3 days and by the time I received them on Jan. 2nd they were warm to the touch and spoiled. I contacted Goldbelly several times for a refund and was basically told once the item ships they are no longer responsible for it. Customer service here is terrible. The only thing they would offer is a credit. Had to file with the BBB for arbitration and couldn't leave any negative reviews because they don't have a Google storefront even though they have reviews on their page. Highly suspicious activity. This is NOT a reputable company and I DO NOT recommend using them unless you're prepared to waste your money. Do a little digging and you'll uncover all the complaints. Too late for me but maybe it will save someone else from making the same mistake.
Thank you for your feedback, we’d be happy to assist you with us. We were able to locate your order and a team member will be in contact with you shortly via [email protected]
Here is a copy of an email I sent to Goldbelly management earlier today: "For my son's birthday (12/21), I ordered two cakes from you. As the date approached, I grew concerned and began tracking the package. It soon became clear that it had been returned to sender, ie Goldbelly. I first communicated with your “support” staff on or around December 19 via your customer service portal. I did not receive a single reply. Subsequent email communications have ranged from non-responsive to idiotic to downright dismissive. Most were all of the above. Today, one of your team, “Brittany” said she couldn’t issue a refund, as 'all sales are final.' THAT MIGHT BE A REASONABLE POSITION HAD I ACTUALLY RECEIVED THE ORDER. I am moments from filing complaints with regulators in your domiciliary state and the BBB. I will also be reaching out to my friends at Sugarees and Fat Mama’s (both in my home state of MS) to share my concerns about the ways in which you are handling their products and negatively impacting their reputations."
Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order, and in our communication to you. It's always our best intention to give the best customer experience as possible, and I'm sorry that we missed the mark here. We thank you for your patience, and we're glad one of our agents was able to make this right for you in a recent communication. We look forward to your next order with us!
I placed an order with Goldbelly 3 days in advance of the date I needed it. They created a tracking number but never delivered it to UPS to send. When I tried to reach out, they had a message saying they were not answering calls or emails. I contacted them after and had a runaround for days. They offered a refund or send the order. I said to resend but I have a specific date I needed it by. They said nope, can't accomodate. You would think after they made me miss the original date ( which was supposed to be a gift ) they would have made it work. Very difficult to work with them. Their response is "is what it is". Will not use them and would definately not recomend them.
Thanks for your review. We're so sorry that this was not an ideal experience and it's something we never want our customers to have. While we can appreciate this was for a gift, we can only deliver with the information that we receive at checkout and we're not always able to make last-minute changes. Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to to protect our shops. It’s a little different working with food, as delivery can be based on available product or production dates. We thank you for allowing us to make this right with you directly with a resolution that was deemed fair. Take care, and stay safe.
Service is usually good. When it isn’t the organization doesn’t have the resources to correct. I placed an order to be received by December 24. The order was never received. Their site reflects the same. I have written the company numerous times (lost count) Mostly no response with one stating the issue is being researched. All I am asking for is a refund.
Hi Sheila, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order, and in our communication to you. It's always our best intention to give the best customer experience possible, and I'm sorry that we missed the mark here. We thank you for your patience, and we're glad one of our agents was able to make this right for you.
Terrible. I placed an order online for my dad for Christmas. My shipment was delayed and I was told it would not arrive until Dec 30th (not acceptable for perishable food). No one EVER answers the phone. Ever!! Their help bot is a joke. Did I say that no one EVER answers the phone? Well emails are answered in 2-4 days. Is that okay? The answer is “no.” When I finally got a reply and asked for a refund I was told that a “senior” customer see rep would contact me in 2-3 days? I’m sorry what? Well it’s been a few days and no reply. They’re ghosting me. I recommend you look elsewhere. I don’t blame them for the delayed shipment but I do blame them for the WORST customer service EVER.
Hi there! We’re sorry to hear you had a difficult time getting in touch with us when you needed assistance. If you still need to get in contact with us, please send an email to [email protected]. We are happy to assist!
I ordered from here and it was absolutely a horrible experience. Paid for home delivery then got a call I had to drive 45 minutes one way to pick up at FedEx terminal. Then I found the packaging was NOT DRY ICE. It was filled with water logged ice cube bags that melted. After unboxing I discovered I paid $180 for a measly 2.6 pounds of medium claws posing as large claws. It was a complete rip off on every level!!! Buyer beware!
Thank you for your review. We’re so sorry for this issue. We see that you’ve also written to our support team, and someone will be in contact with you shortly.
We ordered crab cakes. We wanted them to be delivered to Missouri we are in Maryland. The site immediately said order placed without asking for delivery address. Per instructions on site he IMMEDIATELY tried calling and wrote several Emails telling the delivery address, as per the written info. No response ever received; except crab cakes came to Maryland
I ordered two dozen bagels from Essa bagels in New York City through gold belly. The bagels arrived in an uninsulated box and were partially thawed. I thought this strange and put the balance of the bagels in the fridge freezer and left one out to fully thaw. Later that day, I tried to eat one of the bagels and I could not get the knife to even go into the bagel to cut it in half because it was rockhard stale. I contacted gold belly and received no reply so I opened up a case with PayPal to get my money back because gold belly does not stand behind their platform and they will screw you over like they’re screwed me over. Avoid gold belly and contact the restaurant or company directly and they’ll ship it to you just as easy as has gold belly, but without all the drama nonsense and crap. 
Hi James, Thank you for your review. We’re so sorry for this issue. Take care, and stay safe.
Just received my two Goldbelly Chocolate Chip pies! Wow! Best pies I’ve ever had!
I ordered 3 items 1 of them disappeared off the face of the Earth. It literally tracked from Maine 2 New Hampshire 2 Kentucky to Colorado and then disappeared. Even the UPS driver said it should have been on his truck but it wasn't. These things happen I understand but what does not happen is gold belly ignored me over and over and over! They would not even respond to me. My only satisfaction was to go to my credit card and have canceled for payment on that item that never arrived. We'll never order from them again.
Hi Jamie, Thank you for your feedback. We’d be happy to assist you with this issue. We were able to locate your order and a team member has reached out in email on 12/31/25. If you're still need to get in contact with us, please send an email to [email protected]. We're happy to help!
I finally recieved my apple cake today and wanted to state that is was leaking or sweating under the packing and on the cardboard box. The cake itself was not fresh. There was even a long hair on top. yuck. I had a slice several hours ago despite the hair and my fears. Now I have a very bad stomach ache and feel sick. Why would you ( customer service at GoldBelly ) even think ity would still be Ok to eat when it has not even been refrigerated in transmit and it has been over 6 days in transmit and who knows when they actually baked the cake and then packaged it ? I cant believe I was dumb enough to eat it and now I am paying the price. Very poor customer service and I was given information that the cake would be good to eat was simply a selfish reply.
Goldbelly used to be great. Something has happened. UPDATE: Because it got resolved on its own. I continue to struggle with the fact that you can’t call Goldbelly by phone, or communicate through SMS – it’s email only. At a busy time of year it would’ve been reassuring to have had contact with someone. As it turned out I received an email about five days later (not three). Maybe I’m old-fashioned but I just think that for service Goldbelly offers at the price that you pay you should be able to reach somebody in 24 hours or less. ………….. My December review:I know it’s a busy time of year but I have an issue that needs to be resolved because delivery is to the southern US where the food delivered could spoil quickly. The UPS tracking information says that my order hasn’t even been received by UPS yet and, the Goldbelly status information says it was delivered three days ago! I normally receive an email indicating a delivery is pending/on the way. No email received. I tried contacting Goldbelly and the only way you can get through to them now is by email. They indicate that they will be able to respond to you within 2 to 4 days?!?!?! Ridiculous. The food is good but it’s very expensive and they should be far more responsive than this. I think they’re too big for their shoes now. I’m certainly going to look for other smaller food delivery services in the areas that I’m looking to service. Goldbelly’s customer service has gone down the drain. And because these gifts I’ve ordered from them are for family if the quality of the food has gone downhill I suspect I won’t hear about it until much later. Do yourself a favor. Look for another food delivery service. Goldbelly is far too expensive with totally unpredictable delivery times and poor support
This was my first experience Goldbelly. I ordered cookies well in adnance for Christmas. Beginning with the supposed arrival date and onward, I received daily emails informing me my order needed to be rescheduled. As it got closer to Christmas, I gave up. I chalked it up as a bad experience with a non- serious company. The good news is I discovered a local bakery, and Goldbelly offered to cancel my order and post a refund. I appreciate the lesson learned here. I will not try this again. Local business is best anyway.
Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order, and in our communication to you. It's always our best intention to give the best customer experience as possible, and I'm sorry that we missed the mark here. We thank you for your patience, and we're glad one of our agents was able to make this right for you.
200 reviews matching