Goldbelly (www.goldbelly.com) has a 1.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 87% of negative reviews; 127 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
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Nick · 1 review · Experienced 2025-12-24 ·
★★★★★
High Price Should Equal Exceptional Service - It Doesn't
I scheduled a Christmas Eve delivery to family out of state so they could have some food from home before the holiday. I was notified the day before that it would not be shipped until the next week. Bottom line, if you charge a premium price, offer premium service. They offered me a 25% discount on my next order. So my inconvenience was an opportunity for another sale? No. Unacceptable.
Reply from Goldbelly2026-01-15
Hi Nick,
Thanks for your recent order with Goldbelly - we appreciate you sending these items as a gift!
We know how important it is to receive your items as anticipated, and we truly apologize for any inconvenience caused! Please know that we always attempt to contact customers affected by an issue as soon as we are made aware of all available options, because the shops prepare the orders fresh, sometimes stock or operational issues aren't able to be identified until the day before or day of shipment. We thank you for allowing us to make this right with you directly with a resolution that you deemed fair. Take care, and stay safe.
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Gabriel · 1 review · Experienced 2025-12-25 ·
★★★★★
Gift "Sold Out" even after I bought it weeks ago
I ordered a gift in advance, to be delivered on Christmas, and when my girlfriend opened it, Goldbelly said "sold out". It was in stock when I bought it. Turns out they keep selling it out from underneath you even if you buy gifts in advance, to be delivered on a certain day. What I actually bought was a like a gift card for the exact price of an item, not the item. Now my girlfriend is being forced to spend the credit on something she doesn't want. Disingenuous business practice, extremely underhanded and has now affected my Christmas.
Dismal experience this year; I placed two orders for Christmas and neither will make it there in time and I am unable to get any accurate order status information. Both orders were placed well within time to get the items there and they were advertised as in stock and ready to ship!
DO NOT ORDER FROM GOLDBELLY unless you can live with unreasonable shipping delays, lack of responsiveness and a generally bad experience. Update:
Goldbelly did issue a credit and apologized for the issues so I will try again!
Reply from Goldbelly2026-01-15
Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order, and in our communication to you. It's always our best intention to give the best customer experience as possible, and I'm sorry that we missed the mark here.
We thank you for your patience, and we're glad one of our agents was able to make this right for you.
D
DaeSin · 2 reviews · Experienced 2025-12-23 ·
★★★★★
Don't Expect Support
I ordered through Goldbelly on 12/14/25 for delivery on 12/23/25. My order never shipped. No one from Goldbelly reached out after the place I placed the order from claimed to have reached out to Goldbelly to inform them of the delay. I finally got an email today 12/24/25 after I reached out to support through their chat support on their website since currently you cannot reach someone via phone or text message. Someone is lying to me and I do not know who. Either the place I ordered through lied to me or Goldbelly. I asked why I wasn't informed and was provided excuses. I tried to reach out to them last night for over an hour through their chat support and it just kept disconnecting me. I will NEVER order through Goldbelly again. I will not spend money at a place that cannot nor will not supply support for issues like this. I finally got them to cancel the order through email AFTER leaving a message through the chat support. Funnily enough the person that canceled the order has the same name as the person that "helped" me earlier yesterday. Their "help" was it will probably be delivered tomorrow if it's not we can do something then. It was after 3 pm on 12/23. Why would I be confident that it was going to ship that day at 3pm? I started trying to get them to do something again at just before 7pm. I joined the queue had 15 people ahead. Then the queue would disappear. I tried 3 times before it just disconnected and they closed for the day. I am beyond disappointed in Goldbelly as a company.
J
Jeremy J. Petersen · 2 reviews · Experienced 2025-12-19 ·
★★★★★
I ordered 4 Chocolate Hazelnut Salami…
I ordered 4 Chocolate Hazelnut Salami from Chef Christian Petroni. I paid an additional $60 to ensure delivery by 12/23/2025. The packages have never been provided to UPS. I tried contacting all day. Their phones are turned off, chat is an AI bot, and no one responds to email. I do not recommend Goldbelly. I needed these to give as gifts before the holiday and Goldbelly wasn’t even there to tell me what was going on.
Reply from Goldbelly2026-01-15
Hi Jeremy,
I'm so sorry about the shipping delay with your order. Thank you for sharing some valuable feedback. Sorry for the delay in getting back to you! We're a small team here at Goldbelly and we take pride in getting back to every single customer as quickly as possible. We do understand there was a delay in getting back to you due to an influx of high volume at the time of your reach out.
We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. A lot of products are shelf-stable for up to 7 days.
We certainly appreciate your patronage and your reaching out to our customer service team. Thanks for your patience with us. We're so glad we were able to make this issue right with you!
D
Daniel McElhoe · 1 review · Experienced 2025-12-19 ·
★★★★★
Terrible experience
Terrible experience! 4 days to get fresh food is unacceptable. Zero customer service. Wrote several messages to their support and never received a response. Will never again order from here.
Reply from Goldbelly2026-01-15
Hi Daniel, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order and in our communication with you. It's always our best intention to give the best customer experience possible, and I'm sorry that we missed the mark here.
We thank you for your patience, and we're glad one of our agents was able to make this right for you.
P
PAT TURNER · 2 reviews · Experienced 2025-12-22 ·
★★★★★
Christmas canceled
Order for Christmas confirmed then received an email 3 days to Christmas that a production issue would delay the delivery .
Cake order was canceled Hopefully I will receive my refund in time for me to get another order in ...
Reply from Goldbelly2026-01-15
Hi Pat,
We know how important it is to receive your items as anticipated and we truly apologize for any inconvenience caused! Please know that we always attempt to contact customers being affected by an issue as soon as we are made aware of all available options; because the shops prepare the orders fresh, sometimes stock or operational issues aren't able to be identified until the day before or day of shipment.
We thank you for your patience, and we're glad one of our agents was able to make this right for you.
S
S C · 1 review · Experienced 2025-12-18 ·
★★★★★
Don't believe what is posted on the…
Don't believe what is posted on the Goldbelly's website when it comes to reviews. They do their own interpretation before posting. Bottom line is the company is "INDIFFERENT".
If the delivery is late and there is confusion that arises from the delivery time as documented by the order they couldn't care less. Are you not paying the extra for an expected delivery? Well if it goes wrong they won't make it right. And good luck trying to get responsible customer support
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Mike Millikan · 3 reviews · Experienced 2025-12-17 ·
★★★★★
Can’t place an order on 12/17
I’m trying to place an order on 12/17. Tried 3 times and it timed out. Customer service lines are shut down for the day. They obviously have too much business. I’ll spend my money elsewhere!!!
Update: Despite no indication that the order went through, I received an order confirmation! I guess I’m happy but not very convenient. Should I worry about card security, I used 3 in my attempts.
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Mary · 1 review · Experienced 2025-12-18 ·
★★★★★
Your stuck and out of luck when they lose your order
It's OK, if expensive when it works, but on two occasions they have lost my order and then their customer service is awful. I spent over 30 minutes waiting for an agent in the customer service chat because I was shunted to a line behind 21 other customers and then when I was supposedly up next, they shunted me back into another line of 18. The agent then said he was calling the bakery to find my order, and I spent another half an hour waiting for him to do that. He thanked me for my patience every 10 minutes when I asked if he were still online. I never got results. I had sent the same two items from the same store through Goldbelly to two houses a mile apart, and one arrived and one didn't. Explain that to my two sets of grandchildren who wondered why one household did not get their treat.
If you order from Goldbelly, buyer beware if you or your intended receiver do not receive your goods. The “Fine Print” states they are not responsible for shipping errors, delays, non-delivered items, theft, damage, etc. Your items are not insured. You are out whatever you pay. They will not even provide an invoice to help you try your recover your loss from UPS. I am out $300. My recommendation is buy direct from the vendor. Do not use this third party. Big fat Scam!!!
Z
Zeeshan Ali Khan · 5 reviews · Experienced 2025-12-14 ·
★★★★★
It's good web site goldbelly we can get…
It's good web site goldbelly we can get offers and Discounts 40%off and it's useful to orders pizza etc
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Anne Laurin Eccles · 6 reviews · Experienced 2025-12-13 ·
★★★★★
Worst time with Goldbelly
Had the worst time with Goldbelly and impossible to get to Customer Support! If you go through Shop, it doesn't allow you to set the right delivery date and it's impossible to change. You will get your order at the wrong time. The 'edit order' button doesn't work, and I waited over an hour on Customer Support for help, to no avail.
The rum cake I ordered was nothing like advertised—dry and bland, like a cheap grocery store dessert. For the high price and shipping fees, this was a massive letdown and a complete waste of money.
B
Brian Taylor · 1 review · Experienced 2025-12-09 ·
★★★★★
I ordered a cheesecake more than a week…
I ordered a cheesecake more than a week ago. It was supposed to be delivered today. When I checked the status, I found it had not even been shipped as of today! Customer service is non-existent, but if you want a bunch of unhelpful crap in your inbox, this is the company for you.
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Mike Hyman · 1 review · Experienced 2025-12-05 ·
★★★★★
This company has no customer service…
This company has no customer service not just bad customer service no customer service!. So something goes wrong with your delivery their AI response as well sorry look at our policy you'll just have to wait we're sure your food will still be fresh 4 days later which is complete BS. Won't be using again I'm not wasting hundreds of dollars to get my food 5 days later spoiled and have to eat it
Reply from Goldbelly2025-12-08
Hi Mike, Thanks for reaching out! We appreciate your feedback. We’d be happy to assist you. We were able to locate your order, and a team member will be in contact with you shortly via [email protected]. Thanks!
J
Joe · 2 reviews · Experienced 2025-11-30 ·
★★★★★
Misleading/false marketing advertising
I received multiple emails soliciting business at Russ & Daughters with the promises of 20% and free delivery.
When I went to check out, the 20% was applied but the free shipping was not. The shipping charge was $45 which was more than the 20% saved on the items purchased themselves.
When I reached out to GoldBelly support she refused to honor the promises of their marketing and advertising. To be honest I am unsure was actually even a real person. The support person indicated she could not over ride and provide the discount promised even after I supplied the email indicating that the shipping was to be free.
She offered a $25 coupon code that could not be used on the present order but only on a future order used within the next 6 months.
She refused to:
a) Provide a coupon equal to the promised shipping
b) Credit the current order for whatever coupon amount she was willing to provide
c) Just override the shipping charge
She reneged on that offer and then later offered it to me again.
She said there was nothing more she could do for what she termed to be technical issue.
I would share the false offers if I was able to upload any files to support the review I am writing or could share links but unfortunately this review site does not support either.
In spite of Gold belly implies, the free shipping was not to be limited to certain items. There was no asterisks or foot note ... It simply said free shipping plus 20% off.
Reply from Goldbelly2025-12-08
Hi Joe,
Thanks for reaching out and we appreciate your feedback! Russ & Daughters is one of our over 1000+ shops that do offer free shipping on specific items. However, not all items ship for free because costs vary by shop, product type, and delivery location. To find free-shipping items, use the “Free Shipping” filter or look for the blue free-shipping badge on product photos.
Some sellers charge shipping or offer paid upgrades depending on their schedule and your address. Orders to Hawaii, Alaska, and Canada always include a shipping fee.
Hope this helps you track down your next favorite treat! Let us know if you need anything else.
M
Mark · 1 review · Experienced 2025-12-04 ·
★★★★★
Misleading, if not false advertisements.
So I'm sitting here after my first purchase wondering where the CEO received his business degree or if he even has one. Rule 1. Build trust in your business. Trust in your brand, trust with your employees and trust with the customer. If you offer money off on your purchase, give the money off. It's not hard. Not half on your first purchase and then half on your second. Thats not what you offered. Then, to receive it, there is a minimal amount to purchase first. I'm ordering for 4 siblings, figure I got to order one at a time, for shipping purposes. But I didn't order enough. So I see you can make one order and then ship to multiple addresses. So I do, my purchase is three times the minimal. But ohh no, another hoop, can't ship items one purchase to multiple addresses. So no, no soup for you! It's really not that hard dude. Build trust, do what you say. So, needless to say, this company is now on my s_ _ _ list of companies I will never, ever support. It's so simple to keep repeat customers. You lost this one.
Reply from Goldbelly2025-12-08
Hi Mark, Thanks for thinking of Goldbelly for your gifting needs! We appreciate your feedback. I apologize for any confusion; however, all promotions are subject to their own terms and conditions, which outline eligibility, duration, and any applicable exclusions. We encourage customers to review these details to ensure they’re getting the most accurate information for each offer.
If you have any questions about specific promotions, our team is always happy to assist.
J
JA · 4 reviews · Experienced 2025-11-26 ·
★★★★★
Horrible customer service
Horrible customer service, took forever to respond, paid for rushed shipping only to receive the shipment 10 days later, gaslighted me on price of shipping stating that the company charges for all shipping, denies that I ordered for rushed shipping, doesn't proactively provide upfront itemization for shipping, these people are the worst, and judging by the review as of lately they have disappointed a LOT of people this past Thanksgiving.
I ordered the authentic Italian rum Cake for my birthday. I have been looking for over 50 yrs for a rum cake like my Nonna used to make.
Goldbelly advertised a cake that was made by Montillos bakery in Boston.
Seemed like the real deal so I went ahead and ordered one for 90.00.
It was nothing like the real Italian Rum Cake is supposed to be.
Actually, I could have gone to the grocery store and gotten the same cake.
I was and am so disappointed in this product.
I will be very surprised if this is even posted.
There are many other ways to post about this very sad situation.
I will never order from Goldbelly again.
You do not get what you pay for.
Reply from Goldbelly2025-12-08
Hi Debra, Thanks so much for your feedback. I'm sorry you did not enjoy your Rum Cake! While we wish we could guarantee that every customer loves every item just as much as we do, everyone's palate does vary a little! We hope you can find another great item with us in the future.
