Goldbelly (www.goldbelly.com) has a 1.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 87% of negative reviews; 127 of them were added in the last 12 months. Last updated 2026-08-11.
I personally feel goldbelly has got even better burgers than McDonald's, but they just need to increase the quantity of their burgers
Hi Food Lover, Thanks for letting us know about your order, we're so glad that it was able to be enjoyed and we look forward to your future food explorations with us!
If I could give 0 stars I would. I ordered in advance as a gift for an event. I picked the future date I needed the item and gave myself 24 hours something could go wrong room….. on the delivery day I get 2 emails at the same time. Email 1 - from UPS, they have the package. Wait - what? The carrier got the package on the delivery date? It has to go across country, I don’t think it will make it… 2 nd email…. The package isn’t going to arrive on expected date. The next day (day of event I need the package for) another email - carrier isn’t going to be able to deliver on time…. It’s the carriers fault…. No it’s Goldbellys fault that order did not go out prior to delivery date. I tried reaching Goldbelly - with no answer for 48 hours and their solution: They can re-ship the product ( that doesn’t work- event was 2 days ago) or I can get credit for a future order. Now why would I ever do business with a company that lied to me and said it was a carrier issue and more importantly why would I ever buy from Goldbelly again when I couldn’t get my order when I needed it. I won’t be using Goldbelly for anything EVER AGAIN
Hi Kris, I'm so sorry about the shipping delay with your order. Thank you for sharing some valued feedback. We do say estimated delivery because Goldbelly has no control when unforeseen delays occur. We're so sorry for the issues that occurred with your order, and in our communication to you. It's always our best intention to give the best customer experience as possible, and I'm sorry that we missed the mark here. We thank you for your feedback, and I see that we offered a solution that was deemed reasonable and fair and it was declined. Take care, and stay safe.
1. Cheese order arrived. When opened, insects flew out. Immediately dumped into outdoor trash. 2. No refund without photographs of packaging, obviously impossible. Grudgingly provided a credit. 3. Used credit to send a gift card. The website offers delayed delivery, which I used. However, at the checkout stage, only immediate delivery was offered. I placed the order and then tried to contact customer service. 4. No telephone contact information is on the website. I tried chatting with an agent, who was unable to change the order to delayed delivery. 5. The agent suggested that I call customer service “next time” [as if there’ll be a next time] if I want delayed delivery, although it’s offered on the website. Good luck on finding a customer service number
Hi there, Thanks for your review. We're so sorry that this was not an ideal experience and it's something we never want our customers to have. While we can appreciate this was a gift order, we can only assist when we know you are having an issue, and at times, last minute changes aren't possible. We're a small team here at Goldbelly and we take pride in getting back to every single customer as quickly as possible. In the future, if you experience issues, you can reach us by email, chat, text, as well as by phone. Take care, and stay safe.
I placed an order for a cake. Choose the delivery date. It was not delivered on that date. Additionally, it was 10 shades lighter than the picture from the website, and the sides of the cake were mostly white, not the pink color it was supposed to be. Do not trust them. They will give you the runaround and will not provide you with any refund despite not getting anything you paid for.
Hi there! We're sorry to hear that you were disappointed in your cake. We always recommend checking all of the details for products under "More Details" on the product page so you know what to expect! If you're unsure of something, you can always reach out to our team at [email protected]. We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. We do hope you are able to find something else with us to enjoy in the future.
So stuff getting to you on time is a big issue especially if the items are perishable. I ordered ribs and it did not come on time and when it did, it was not cold so I was afraid to get food poisoning. Goldbelly would not issue me a refund instead gave me a credit to buy something else. So I ordered a deep dish pizza. That arrived a day late and surprise surprise the food was not cold. Again they refused to issue me a refund and insisted that they will keep sending stuff until it is right. What a sham of a business. I really don’t want to continue dealing with them but since they don’t issue refunds that’s the game you have to play until they get it right.
Hi Anthony, I'm so sorry about the shipping delay with your order. Thank you for sharing some valuable feedback. We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. We certainly appreciate your patronage and your reaching out to our customer service team. Thanks for your patience with us. We're so glad we were able to make this issue right with you!
Ordered the JFK Wedding cake for my anniversary a week in advance. Paid the expedited shipping to have it delivered on that day. Didn't arrive until the next day and the cake was ruined. Goldbelly has a no refund policy so I 2as offered either a credit to my Goldbelly account or a replacement cake. I do not recommend them for special occasions and their customer service is atrocious.
Thanks for your review. We're so sorry that this was not an ideal experience, and it's something we never want our customers to have. While we can appreciate that this was for a special occasion, we do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. However, as with any item sent via post, there are issues from time to time that we can't anticipate. If we could hand-deliver the orders to our customers, we absolutely would--but we do depend on both our partner shops and UPS/FedEx for their safe transit. In the case of time-sensitive events and holidays, we do also recommend scheduling an order to arrive 2+ days before you need it, and most items can be stored until you are ready to enjoy! We thank you for allowing us to make this right with you directly with a resolution that was deemed fair. Take care, and stay safe.
Purchased a cake for my brother in law. I live in Australia, he lives in California. The site lures you in with Free delivery - but not for the item I purchased .. They offer $20 off for a first purchase, but not for the item I purchased … So I paid $125 for a cake. And $20 for delivery. The next day the cake was on offer for $105! There was No delivery update, only ‘will be delivered today’. Useless. When I clicked on any link in their email for tracking etc it went to a blank page. I Had to copy and paste the tracking number into a UPS tracking webpage. In the end the cake was on the road for 2 days within Los Angeles! It was eventually delivered at 7pm on the day of the birthday! Totally gutted. Horrible experience. Never again.
Hi Dana, We're sorry to hear that you were disappointed in the delivery of your cake. We always recommend to check all of the details for products under "More Details" on the product page so you know what to expect! If you're unsure of something, you can always reach out to our team at [email protected]. We do hope you are able to find something else with us to enjoy in the future.
Pie came thawed, not frozen. Tasted terrible, crust was hard as a rock and way too much sugar! Yuck!!
Hi there, We're so sorry to hear that you didn't enjoy the items that you ordered. We want to ensure that all of our customers love the food that they receive, and we would never knowingly send a customer anything less than the best we can find. Nonetheless, we understand that it is disappointing to not enjoy your order as much as you anticipated, and for this, we do apologize. Unfortunately, our service isn't exactly like going to the restaurant and receiving the item hot out of the pot or ordering a freshly made sandwich. That being said, we do try to curate all items that are shipped to show up as close as we can get! We really do appreciate your feedback and hope that you can try something else with us in the future.
Edit: insane response from the company. Their “policy” is to offer a refund and then not deliver on it and then go back on their word and offer a $20 credit? It wasn’t a problem with the “presentation”, the whole order was ruined. And yes, this was 5 years ago and I’m still mad about it. Horrible experience - ordered a Deli Dinner kit as a kit which arrived with the pickle container broken and the bread completely soaked. I reached out a they offered a refund or replacement. I requested a refund, which I never received. I reached out multiple times and finally someone got back to me and offered me a $20 store credit, which was insulting. I live in Alaska and the shipping costs alone were $30. They said they could only refund the damaged items (bread and pickles), which makes no sense at all as it was a meal kit (not to mention they can't ship just the bread and pickles). Went back and forth with them for months. Really embarrassed that I sent this out as a gift. Terrible customer service.
Hi Ren, Thanks for your review for this order from 2020. We're so sorry that this was not an ideal experience and it's something we never want our customers to have. We're so glad to be able to send this amazing treat all the way from the Bronx to you. We wish we could hand deliver them to you so that they would arrive just as perfect as if you were to walk out of the shop in person, that said we apologize that there was an issue with the presentation of the order upon receiving it. Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world. We thank you for allowing us to make this right with you directly with a resolution that was deemed fair. Take care, and stay safe.
Cheyenne was the most helpful customer service rep! Thank you for helping me with a difficult situation dealing with cakes I purchased for my daughter’s birthday.
Hi Kristin, Thanks for taking the time to share your review. We're so thrilled that the order went so well. We love getting to make fellow food lovers happy with one-of-a-kind experiences, and we look forward to your next order with us!
Horrible delivery experience. The packaging did not sufficiently keep the dessert cold and it was not secured properly. This resulted in a pie that was completely destroyed and was a pile of mush. Goldbelly’s value is to get consumer access to delicious food from across the country - they should prioritize delivering the food properly!
Hi Donna, Thank you for your review. We always strive to make each and every experience with our food explorers top-notch. We’re sorry to hear about any delivery difficulty. We’re happy to sort out any additional issues you may have if you need. If so, you can reach out to us at [email protected].
Do not order from this site unless you are okay with their return policy. The package I ordered was delivered late and it was completely spoiled. When I requested a refund it was denied. They only offer a replacement or site credit. Order with caution!!!!!!
Hi there, Food Explorer! I'm so sorry about the shipping delay with your order. Thank you for sharing some valued feedback. We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. A lot of products are shelf-stable for up to 7 days. Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world. We thank you for allowing us to make this right with you directly with a resolution that was deemed fair. Take care, and stay safe.
my gift arrived damaged. no way to talk to a person. can't get a refund to buy my grandson another gift. they're only giving me a credit and for only 90 days. i'm chatting with an A.I.
Hi Diane, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order and in our communication with you. It's always our best intention to give the best customer experience possible, and I'm sorry that we missed the mark here. We thank you for your patience, and we're glad one of our agents was able to make this right for you.
I decided to give them one more time. The last time they sent me melted ice cream. They consistently do not deliver when they said they would - I tried to cancel the order and they could have gotten the order back because it hadn't shipped but didn't. The meat they sent me was all bad. Worse customer service and worse company to try to deal with.
My product was supposed to be delivered on Monday. They changed it to Tuesday. Now new email from them on Friday. I have been tracking it because it has chocolate in it and I live in Texas. I called to cancel and found out they DO NOT REFUND YOUR MONEY!! THEY WILL GIVE YOU A CREDIT. I FIND THAT UNBELIEVABLE! ALSO THE WORKER TOLD ME THAT ITS OK IF IT COMES ROOM TEMPERATURE. I don’t know if that’s the true or not, but, I DONT BELIEVE WHAT THEY SAY!
Hi Wendy, I'm so sorry about the shipping delay with your order. Thank you for sharing some valuable feedback. We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. A lot of products are shelf-stable for up to 7 days. Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world. We thank you for allowing us to make this right with you directly with a resolution that was deemed fair. Take care, and stay safe.
Honestly, The Goldbelly was smart management system. Overall experience was perfect, need to little upgrade, But loved them.
Hi there, Goldbelly is the first national food e-commerce marketplace for over 900+ of the best restaurants, bakeries, and local food artisans across the US. We partner with these food makers to assist them with nationwide shipping and powering their websites, making it possible for our customers to enjoy the most iconic regional foods and unique food experiences from across the country, right at home!
My package was ordered and the entry skipped the first number on the address which I called to correct. Never actually corrected the package was delayed three times and came on a different date than the last communication. This company is UNRELIABLE and doesn't stand behind the committed delivery dates. I have removed them from my teams approved vendor list. If we ran our business like this....we would be out of business!!
Hi Patricia, Thanks for your review. We're so sorry that this was not an ideal experience, and it's something we never want our customers to have. While we can appreciate this was a gift order, we can only deliver with the information that we receive at checkout out and we're not always able to make last-minute changes. It's very important to be sure that when you're placing an order, the shipping address is accurate. Anytime we change an address while it's still in transit will delay the package, which we made clear upon your request. Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world. We thank you for allowing us to make this right with you directly with a resolution that was deemed fair. Take care!
Love this app! The variety is amazing. I’d be very happy if they add more too There have been some definite Home-runs. Yes, it can be expensive, but on par with going out to eat at nicer restaurants.
Hello, fellow food lover! We’re so happy you enjoyed your most recent food exploration with us. We can’t wait to see what you try with us next!
This site is totally misleading. When I go into a particular restaurant, it takes me to the gold belly website. I’m thinking that I could send a gift card to redeem at a restaurant, but it’s only for merchandise totally deceptive.
Hi there, Goldbelly is the first national food e-commerce marketplace for over 900+ of the best restaurants, bakeries, and local food artisans across the US. We partner with these food makers to assist them with nationwide shipping and powering their websites, making it possible for our customers to enjoy the most iconic regional foods and unique food experiences from across the country, right at home! Once your order is placed, our partner shops prepare and pack the order at their facility and send it right from their doorstep to yours. We love food and are so thankful for the opportunity to help people explore the tastes they've always heard about, or have always wanted to try. See you soon!
I purchased the Dubai Chocolate Bar from Knipschildt Chocolatier through Goldbelly, relying on the ingredient list shown on their website. The listing made no mention of artificial dyes or preservatives—which was important to me as a health-conscious customer. When the product arrived, the actual label revealed multiple synthetic dyes (FD&C Blue 2, Yellow 5, Yellow 6, Red 3) and potassium sorbate, none of which were disclosed online at the time of my order. I submitted a formal complaint. No response. Then, without any acknowledgment or apology, Goldbelly quietly updated the product listing to now show the dyes—clearly validating that my original concern was accurate. While I did eventually receive a refund, the real issue is trust. Goldbelly misrepresented what they were selling, took no responsibility, and made no effort to notify customers who may have bought the product under the same false information. This is more than bad customer service—this is a serious consumer protection issue, especially for people with allergies or chemical sensitivities. I will never use Goldbelly again and strongly urge others to be cautious if you care about accurate labeling. Order #: 25540102 Complaint Date: May 17, 2025
Hi Brian, Thanks so much for your feedback. We're sorry that we missed the mark here. It looks like one of our team members was able to make this right for you with a resolution that was deemed fair. We look forward to you enjoying something else with us on our site, and thank you for your patronage.
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