Goldbelly (www.goldbelly.com) has a 1.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 87% of negative reviews; 127 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
K
KDub · 3 reviews · Experienced 2025-05-19 ·
★★★★★
Our family ordered two cakes in plenty…
Our family ordered two cakes in plenty of time for our Friday party. One cake arrived and was ok but the second did not arrive. 3 hours after the party we got a message “oops my bad”. You won’t get your cake in time for the party but I have great news. We shipped it with plenty of dry ice so it will be delicious. It arrived Monday and all the dry ice was completely melted and the cake was inedible. They do not issue refunds, only a credit towards another cake. Save your money, you’re better off at a grocery store. We also had to wait over 16 minutes to get a live rude person.
Reply from Goldbelly2025-05-27
Hi there, I'm so sorry about the shipping delay with your order. Thank you for sharing some valuable feedback.
We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. A lot of products are shelf-stable for up to 7 days.
We certainly appreciate your patronage and your reaching out to our customer service team. Thanks for your patience with us. We're so glad we were able to make this issue right with you!
W
William & Marie · 3 reviews · Experienced 2025-05-12 ·
★★★★★
Goldbelly was a belly flop!
I’m extremely disappointed with my recent experience using Goldbelly for my mother’s 73rd birthday. Our family is originally from New Jersey but now lives in Oregon, and with my aging parents not in the best health, I thought this would be a meaningful and nostalgic treat for them. We’ve used Goldbelly many times in the past for special occasions, but this experience left me frustrated and regretful.
I ordered from Town Hall Deli, selecting a sandwich with turkey, roast beef, and Swiss cheese, and even purchased a second one without cheese—spending well over $150, plus an additional birthday cake from another vendor on their site. Not only did the order arrive earlier than the delivery date I selected, but it also came completely wrong. Instead of the sandwiches I carefully chose, we received ham and tongue—items no one in our family eats.
I reached out to Goldbelly immediately and waited over 24 hours for a response. When it finally came, the representative dismissed my concern and insisted—rather snarkily—that I had indeed ordered exactly what was received. That was not the case based on the drop-down menu I used to place the order. Their unwillingness to acknowledge or correct the mistake has left me out over $150 and without the special birthday meal I’d planned.
Sadly, after this experience, I won’t be ordering from them again.
How the Service Could Have Been Better:
Order Accuracy:
The most critical failure was sending the wrong product. This suggests either a system error in the ordering interface or poor communication with the vendor.
Customer Service Response Time:
Waiting over 24 hours for a response is unacceptable, especially when dealing with a time-sensitive, special occasion order.
Customer Care & Tone:
The representative should have responded with empathy and made an effort to understand the issue before dismissing it. Even if they believed the order was correct, a more professional and helpful tone would have improved the experience.
Resolution & Accountability:
At a minimum, they should have offered a partial refund, store credit, or an immediate investigation into the website interface to verify if there was an ordering glitch.
Reply from Goldbelly2025-05-27
Hi William & Marie, Thanks for your review. We're so sorry that this was not an ideal experience, and it's something we never want our customers to have. While we can appreciate this was for a birthday gift, we can only deliver with the information that we receive at checkout.
It's very important to be sure that when you're placing an order, the information is accurate.
Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world.
We thank you for allowing us to make this right with you directly with a resolution that was deemed fair. Take care, and stay safe.
M
Michael Joker · 5 reviews · Experienced 2025-05-15 ·
★★★★★
the services are going down!!!needs to…
the services are going down!!!needs to focus on the food as well
Reply from Goldbelly2025-05-22
Hi Michael, Thanks so much for your feedback. I'm sorry you did not enjoy your order! While we wish we could guarantee that every customer loves every item just as much as we do, everyone's palate does vary a little! We hope you can find another great item with us in the future.
J
Jill T · 2 reviews · Experienced 2025-05-13 ·
★★★★★
Nope would not do it again
Nope would not do it again. Paid extra for a preferred shipping date and the item was delivered 5 days later! Way past Moms birthday. My mom opened the box and her cookies were smashed to bits from being in transit so long. No refunds oh well 1 star it is.
Reply from Goldbelly2025-05-19
Thanks for your review. We're so sorry that this was not an ideal experience and it's something we never want our customers to have.
Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world.
We thank you for allowing us to make this right with you directly with a resolution that was deemed fair. Take care, and stay safe.
A
April Valley · 1 review · Experienced 2025-05-09 ·
★★★★★
Last 2 orders finally cancelled after several 'Production delays"
I have ordered from Goldbelly for several years, mostly as gifts with only 1 issue during that amount of time. Now in the last 5 months I have had 2 gift purchases have the delivery dates changed multiple times and finally the orders cancelled. Not great when they were for the same person! Goldbelly, maybe you should vet your suppliers better to make sure they can accommodate the orders they receive!
Reply from Goldbelly2025-05-15
Hi April, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order. It's always our best intention to give the best customer experience possible, and I'm sorry that we missed the mark here.
We thank you for your patience, and we look forward to you enjoying something else with us on our site. Thank you for your patronage.
J
Janice M · 1 review · Experienced 2025-05-10 ·
★★★★★
I ordered a cake for Saturday delivery…
I ordered a cake for Saturday delivery for Mother's Day, and as of Monday night (two days later), it still has not arrived. Goldbelly refused to refund my money, citing their all-sales-final policy. This makes sense for an item received, but we never got the cake. So now, my only recourse (after 2-3 messages back and forth with customer service) is getting a credit that expires after 90 days. This is a supremely dumb, unfriendly customer policy. I will not purchase from them again.
Reply from Goldbelly2025-05-19
Thank you for your feedback. We’d be happy to assist you. We were able to locate your order, and a team member will be in contact with you shortly via [email protected]
D
Dawn Alexander · 1 review · Experienced 2025-05-09 ·
★★★★★
Awful service
Awful service
I ordered a cake for my daughter’s 3rd birthday, I was notified last minute that her ordered would be late when I specifically ordered for that date. I did get a full refund for my order: I had to find my daughter a new cake last minute for her birthday party. I decided to try it again considering vegan options of an ice cream cake are very limited where I live. I ordered another one for Mothers Day, I was notified today that it will not be here tomorrow that unfortunately they are out of that order. Save your money and go elsewhere. I will not be ordering from this company again.
Reply from Goldbelly2025-05-19
Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order, and in our communication to you. It's always our best intention to give the best customer experience as possible, and I'm sorry that we missed the mark here.
We thank you for your patience, and we really do appreciate your feedback and hope that you can try something else with us in the future.
Ordered frozen onion soup frozen from chef Adrianne calvo. Goldbelly delivered it 2 days late with melted cheese and sour soup.
Reply from Goldbelly2025-05-15
Hi Sharon, thanks so much for your feedback! We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. It looks like you reached out to our support team, and a team member was able to set up a replacement. Thanks for working with us while we resolved this issue. We hope this is enjoyed the second time around!
L
LizzyLou · 1 review · Experienced 2025-05-07 ·
★★★★★
Awful, terrible do not do business
Awful, terrible, do not use their service!! I ordered very expensive shortbread cookies ($65 for 9 cookie bars) and did not notice the apartment number did not get populated. Received notification that it was out for delivery and then nothing. I had to go onto the tracking site to find in the notes it said no apartment number returned to sender. Their response? We’ll give you a one time 50% off to resend the same product to the correct address. No thanks. They couldn’t contact me for the apartment number?! Wow. Do not do business with people like this.
Reply from Goldbelly2025-05-08
Hi Food Explorer! Thanks for your review. We're so sorry that this was not an ideal experience, and it's something we never want our customers to have. While we can appreciate this was a special treat, we can only deliver with the information that we receive at checkout, and we're not always able to make last-minute changes.
It's very important to be sure that when you're placing an order, the shipping address is accurate.
Like any other company, we have to take steps to provide a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world.
We thank you for allowing us to attempt to make this right with you directly with a resolution that was deemed fair. Take care, and stay safe.
O
Owen · 1 review · Experienced 2025-05-02 ·
★★★★★
Disappointing Experience
Disappointing Experience
I ordered something special expecting high quality, but what I got was poorly made, bland, and nothing like what was advertised. The packaging was a mess, and the product didn’t arrive in great condition. I reached out to customer service and got generic replies with no real help or resolution. For the price, I expected much better. Would not order again.
Reply from Goldbelly2025-05-06
Hi Owen, Thanks so much for your feedback. I'm sorry you did not enjoy your order! While we wish we could guarantee that every customer loves every item just as much as we do, everyone's palate does vary a little! We hope you can find another great item with us in the future.
W
Winston Smith · 2 reviews · Experienced 2025-04-29 ·
★★★★★
Goldbelly is a JOKE
Goldbelly is a JOKE. I ordered Wellfleet oysters from one of their vendors. I expected oysters that would be appropriately sized. Sort of like the palm of your hand. Large plump oysters. I received 100 Wellfleet from their vendor in a nylon sack the size of a basketball. 100 REAL Wellfleet oysters would be in a sack the size of 20 pounds of russet potatoes. These so called oysters are the size of mussels. I made a $166 mistake since Goldbelly will not do ONE thing. Order from Goldbelly at your own risk.
Reply from Goldbelly2025-05-06
Hi Winston, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order. It's always our intention to give the best customer experience possible, and I'm sorry that we missed the mark here.
We thank you for your patience, and we're glad one of our agents was able to make this right for you.
L
Lisa Davis · 3 reviews · Experienced 2025-04-29 ·
★★★★★
Disappointing experience…
I ordered a birthday cake a week ahead of time and paid extra for express delivery so it was guaranteed to arrive on my son's birthday. Today, his birthday, I just got a message that it was delayed for several days. Very disappointing, especially since I now have no other options to get a birthday cake to him today.
Reply from Goldbelly2025-05-01
Hi Lisa, I'm so sorry about the shipping delay with your order. Thank you for sharing some valued feedback.
We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. A lot of products are shelf-stable for up to 7 days.
In the case of time-sensitive events and holidays, we do also recommend scheduling an order to arrive 2+ days before you need it, and most items can be stored until you are ready to enjoy!
If you still need to assistance, please send an email to [email protected]. We are happy to help!
J
James P · 1 review · Experienced 2025-04-24 ·
★★★★★
Issue with vendor and Goldbelly
Issue with vendor: The actual cake which was a Brooklyn Blackout cake from Brooklyn Blackout Company. They advertise selling this cake which is supposed to have chocolate pudding as the filling, and instead they just do chocolate butter cream inside as the filling in addition to the outer frosting. This makes the cake taste excessively sweet and inedible; in addition, the cake part is quite dry and has a bit of a salty flavor to it. For this price point, you would expect a much better quality product. You’re better off ordering from Carousel Cakes or from Ladybird Bakery in Brooklyn to get a true Brooklyn Blackout Cake. Definitely will not order from them again.
Issue with Goldbelly: No resolution of issue, basically better luck next time. Don't recommend using their services. Just order directly from the vendor of choice or go visit their physical location.
Reply from Goldbelly2025-04-29
Hi James, We're sorry to hear that you were disappointed in your cake. We always recommend checking all of the details for products under "More Details" on the product page so you know what to expect! If you're unsure of something, you can always reach out to our team at [email protected]. We do hope you are able to find something else with us to enjoy in the future.
My Experience with Goldbelly Gourmet Food Delivery
This review updates an earlier one I posted on April 22, after receiving 2 poppyseed rolls from Green's Babka, one of Goldbelly's merchants.
Goldbelly responded quickly and creditedd by account for the full amound I paid for the product including shipping.
While there was a problem with the first roll I opened, the second one turned out to be perfect, both in appearance and taste.
As the rolls aren't sent in heat resistent packaging (something that continues to puzzle me), I would advise anyone ordering in the summer to place the rolls in the refrigerator overnight before taking them out of the plastic bag in which they're enclosed.
In the end, you can feel comfortable ordering from Goldbelly in my experience.
Reply from Goldbelly2025-04-24
Hi Esther, Thank you for your feedback, we’d be happy to assist you with us. We were able to locate your order and a team member will be in contact with you shortly via [email protected]
A
Alina Val · 1 review · Experienced 2025-04-18 ·
★★★★★
Never again
Unfortunately, had a very unpleasant experience with Goldbelly. I ordered Martha Stewart Strawberry cake $119 for a birthday party of important client. When I opened the package, the blue box was ripped. When someone pays $120 for a cake, it’s not just for the taste but also for the presentation of the gift. I called the company and I offered them either to send me a new cake overnight or reimburse me so I can buy a new cake in the morning. Their solution they offered was to take the cake out of box and gift it and they offered me $15 credit for the next purchase.
What a lousy customer service.
Reply from Goldbelly2025-04-22
Hi Alina, We’re truly sorry to hear that the orders didn’t meet your expectations. We understand how important it is for your order to arrive in perfect condition, especially for special occasions. Since each shop handles its own packaging and we don’t have a central shipping facility, the approach can vary. We’re disappointed that the presentation didn’t hit the mark this time, but we genuinely hope you’ll give us another chance in the future.
C
C K · 1 review · Experienced 2025-04-17 ·
★★★★★
Bait & switch
I am not sure how or why they have that many good reviews, but if you dig, you will see there are a lot of similar complaints to what I experienced.
I am from Chicago so have an expectation of what an Italian Beef is supposed to be. I ordered a 16 kit sandwich but all they did was take a single kit and cut everything in 1/2 but doubled the price. Total scam. The amount of beef you get equals 0.15 lbs meat per sandwich! A normal beef is 1/4 if not 1/2 lb.
On top of which there is no direct line and they literally ignored my complaint.
Save your stress and money and order from Tastes of Chicago and avoid this scam.
Reply from Goldbelly2025-04-22
Hi there, We're sorry to hear that you were disappointed in your Italian Beef order. We always recommend checking all of the details for products under "More Details" on the product page so you know what to expect! If you're unsure of something, you can always reach out to our team at [email protected]. We do hope you are able to find something else with us to enjoy in the future.
P
Pat t · 6 reviews · Experienced 2025-04-14 ·
★★★★★
Gold belly rip off on delivery
I ordered Bagels for $24 and five minutes later I got an alert from Amex that my total bill was almost $70 because $45 was a delivery charge. I went right on the site to try to cancel my order it would not let me edit it. I wrote a note to service I’ve yet to hear back from them, but I am appalled at the delivery for 12 bagels and even matter that within 10 minutes, I couldn’t edit my order
Reply from Goldbelly2025-04-15
Hi Pat, We’re sorry to hear you had a difficult time getting in touch with us when you needed assistance. I see that your issue was resolved in less than 24 hours. Thanks for your patience with us. We're so glad we were able to make this issue right with you!
F
Fred Goudy · 2 reviews · Experienced 2025-04-01 ·
★★★★★
Be very careful of their "Discounts" & "Free Shipping"
Once again, Goldbelly misrepresents their discounts. A recent mailer stated "20% Just use code". There is no code on the card and it's not like any discount I've ever seen in my life.
Contacted them and this was how it was explained to me: "it would be refunded once you reached out and our team gets that set up. It can still take 5-10 days to go back into your bank just depending on the bank." What???
In order to get the 20% you need to reach out to them after you place your order and request it and then, wait 5-10 days and hopefully they will charge back the discount to your card account.
Have you ever heard of anything so convoluted in your life? It's a scam, just like their "Free shipping nationwide", which also appears on the same card and on their website. They routinely surcharge many orders $20. for shipping.
I have an email of the full chat with Zyesha P. from Goldbelly that confirms everything I have stated here.
Buyer beware with their "scam" offers.
Reply from Goldbelly2025-04-15
Hi Fred, Thanks for your feedback! We apologize for the error in our mailers- we're only human, and these mistakes can happen. We are happy to honor the discount for you. However, it does need to be retroactively applied to a qualifying order. The refund can take up to 10 days to show in your credit account, depending on your banking institution. Please follow up at [email protected] if you need additional assistance or need help placing the order. Take care!
S
Stephen Cohen · 1 review · Experienced 2025-03-20 ·
★★★★★
Late delivery and stale product
I ordered a cookie assortment to be sent to my daughter in college. At first, although this was allegedly sent by UPS, they said where they were mailing to was closed. This was on a Tuesday at 10 AM. I failed to see how a college mail room could be closed at that time. Additionally, the delivery took close to a week and when it finally arrived, the cookies were stale. I reached out to them to let them know, but they would do nothing other than a partial credit for a future order and refund the delivery charge. I requested, but they refused to have the complete charge refunded. This is no way to treat a customer when you deliver an inferior product.
Reply from Goldbelly2025-04-01
Hi Stephen, Thanks for your review. We're so sorry that this was not an ideal experience and it's something we never want our customers to have. While we can appreciate this was a gift, we can only deliver with the information that we receive at check out and we're not always able to make last minute changes.
Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world.
We thank you for allowing us to attempt to make this right with you directly with a resolution that was deemed fair. Take care, and stay safe.
B
Betsy Jean · 54 reviews · Experienced 2025-03-22 ·
★★★★★
Loyal Foodie Customer
Been a customer for several years now, ordering sweets to dinners to food gifts for others. While some of the food providers on the site are better than others... what is an absolute is Goldbelly's exceptional customer service. They have always done the right thing when I have had issues with delivery/quality.
Reply from Goldbelly2025-03-27
Hi Betsy, Thank you for being a loyal customer! We’re thrilled to hear you’ve enjoyed our service and appreciate your kind words. Your support means everything to us, and we’re always here to ensure you have the best experience. Looking forward to your next order!
