Goldbelly (www.goldbelly.com) has a 1.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 87% of negative reviews; 127 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
B
Bernard · 25 reviews · Experienced 2024-12-29 ·
★★★★★
POOR QUALITY CONTROL!
We ordered two bunt cakes and received them in poor quality condition. I've notified the customer support at this company with no resolve. We received these cakes without the proper packaging as described in the Packing advertising. It states that each cake is packed in a corrugated box with a Green Cell Foam cooler. However, each cake was not packaged in a Green Cooler. Both cakes were warm and the frostings were melted.! Poor quality control FAILURE.
Reply from Goldbelly2025-01-21
Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order, and in our communication to you. It's always our best intention to give the best customer experience as possible, and I'm sorry that we missed the mark here.
We thank you for your patience, and we're glad one of our agents was able to make this right for you.
K
Kristine Brown Gallagher · 2 reviews · Experienced 2024-12-27 ·
★★★★★
LADY M CONFECTIONS AND GOLDBELLY
Order has yet to arrive. I paid 45.00 for an expedited deliver and it is now 4 days late. Lady M Confections on Goldbelly was who I ordered from. It was a cream crepe cake! So,, at this point if it does show up it will be inedible! GOLDBELLY does NOT REFUND,
Buyers BEWARE
Reply from Goldbelly2025-01-17
Hi Kristine, We’re sorry to hear you had a difficult time getting in touch with us when you needed assistance. If you still need to get in contact with us, please send an email to [email protected].
r
renee · 2 reviews · Experienced 2024-12-04 ·
★★★★★
I have ordered a few times from gold…
I have ordered a few times from gold belly and everything went to plan. I ordered a nice box for Christmas to be sent out to arrive on the 20th. it is jan 1 and nothing and the customer services has been no existent. i have emailed 10 times and nothing. after this experiences and no refund for goods not received i am done with gold belly. Piss poor and order with caution
Reply from Goldbelly2025-01-17
Hi Renee, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order, and in our communication to you. It's always our best intention to give the best customer experience as possible, and I'm sorry that we missed the mark here. If you still need to get in contact with us, please send an email to [email protected].
K
Keith · 4 reviews · Experienced 2024-12-26 ·
★★★★★
Imo's Pizza Great! Delivery from Gold Belly ** Fail **
We stopped ordering from Gold belly since our last interaction back in Dec of 22 where all but one of the Imo pizzas we ordered were cracked. This year we decided to try and order Imo Pizza again because we love it! It appears Gold Belly hasn't made much progress to ensure that when the Pizzas arrive, they are not broken. The first two pizzas we cooked; one was broken in half (not so bad), the second pizza was in at least 5 pieces, so it was more like trying to eat scraps.
Goldbelly stacks the pizzas on top of each other with no form of padding or spacing between them, then add the weight of the dry ice, AND the amount of space that is present within the chamber of the cold area, the pizzas are going to BREAK due to the amount of space they have to bounce around during shipment. We customers pay a premium to have our food shipped. $135 for 6 pizza’s is a serious amount of money- yes insanely. Gold belly should take the time to ensure their products arrive as expected or don’t SELL them.
I should have included, that I sent an email to support which included my original complaint back in 2022, along with our recent experience- to date no answer.
Reply from Goldbelly2025-01-17
Thank you for your feedback, we’d be happy to assist you with this. If you still need to get in contact with us, please send an email to [email protected]. We would be happy to make this right!
J
JayShawn · 1 review · Experienced 2025-01-01 ·
★★★★★
This was my very first order from…
This was my very first order from goldbelly. I ordered 2lbs of pastrami from Langers in Los Angeles. I only received 1lb. Their solution is to offer me a partial credit. So Im clear, you want me to add more money to your "partial credit" in order to get my original order that I already paid for? WOW... I feel like I just got scammed in a street hustle. $180 Lesson learned. Buyer beware if you use this service. They REALLY DON'T CARE...
Reply from Goldbelly2025-01-17
Hi JayShawn, Thanks for your review. We're so sorry that this was not an ideal experience and it's something we never want our customers to have. If you still need to get in contact with us, please send an email to [email protected].
Unfortunately I received the wrong items via my Goldbelly order. Customer service was woefully inadequate about addressing their mistake, and refused to resolve it. It seems Goldbelly takes the position that since the food does not come from them, they have no responsibility to give you back your money if the order is incorrect. I was not offered either a refund or a full credit for the wrong items. I would suggest finding another site and/or method of ordering your food.
Reply from Goldbelly2025-01-21
Hi Elliot, Thanks for your review. We're so sorry that this was not an ideal experience and it's something we never want our customers to have.
Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world.
We thank you for allowing us to make this right with you directly with a resolution that you deemed fair. Take care, and stay safe.
E
Ed Evans · 2 reviews · Experienced 2024-12-20 ·
★★★★★
My first disappointing experience with Goldbelly
Goldbelly facilitated the process fine, the product ((Maui Gold Pineapples) was unacceptable. Received a gift of 8 pineapples, not one of them was ripe. Customer service follow up by Goldbelly was really underwhelming. They did not seem to u sweat as what my concern was or how to address it.
Reply from Goldbelly2025-01-17
Hi Ed, Thanks so much for your feedback. I'm sorry you did not enjoy your gift of pineapples. While we wish we could guarantee that every customer loves every item just as much as we do, everyone's palate does vary a little! We hope you can find another great item with us in the future.
E
Ellen Fortney · 5 reviews · Experienced 2024-12-20 ·
★★★★★
This is for customer service
This is for customer service. Rebecca. I've ordered here dozens of times. At holidays mostly. The order got stuck the date of delivery in Atlanta to go to Phenix City AL. 3 days stuck there. They deliver it Christmas Eve, all melted and wet (cheesecake.) I get a call on Christmas Eve though, no caller id, so I didn't answer. Got a voicemail to call back that day so it could be shipped Christmas Eve. I did. Stayed on hold exactly 15 minutes. No answer. Got another call day after Christmas. Same thing. No caller id. No answer. VM said, we shipped it, but call back. I did. No answer. Got a call back from Rebecca. Why are you calling, she asked. You told me to. It shipped. I said this is a business. Apparently I need to sign up on UPS to contact them myself if it's a business. Hmm. How do I know that? Anyway, horrid CS Rebecca. Try harder. Sadly, I'll still order from them cause it's a great idea. But is it? Don't count on the delivery date.
Reply from Goldbelly2025-01-17
Hi Ellen, We’re sorry to hear you had a difficult time getting in touch with us when you needed assistance. Thanks for your review. We're so sorry that this was not an ideal experience and it's something we never want our customers to have. While we can appreciate this was for a holiday gift], we can only deliver with the information that we receive at check out and we're not always able to make a last-minute change.
Carriers will deliver packages anytime between 8 am - 10 pm EST. The time that the package is delivered is at the discretion of your local carrier. If a package is being delivered to a business, you will need to arrange a specific time of delivery with UPS through your UPS My Choice account.
We thank you for allowing us to make this right with you directly with a resolution that you deemed fair. Take care, and stay safe.
DO NOT ORDER FROM GOLDBELLY! They laughed at me when I told them they sent the wrong order. No apology, no attempt to send me the correct order. They just laughed. They are very expensive but I thought I would use them anyway for a Christmas order following knee replacement surgery because I can't stand up and cook this close to my surgery. I told them that and they laughed. DO NOT ORDER FROM GOLDBELLY!
Reply from Goldbelly2025-01-17
Hi Diane, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order, and in our communication to you. It's always our best intention to give the best customer experience as possible, and I'm sorry that we missed the mark here.
We thank you for your patience, and we're glad one of our agents was able to make this right for you.
Hard no. Ordered my PieCaken months ago to be delivered on December 20. Now the 24th and tracking says it is in NJ. No response for support. I am out $140 USD. Do not order anything from Gold belly
Reply from Goldbelly2025-01-17
Hi Trina, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order, and in our communication to you. It's always our best intention to give the best customer experience as possible, and I'm sorry that we missed the mark here.
We thank you for your patience, and we're glad one of our agents was able to make this right for you.
J
J D · 1 review · Experienced 2024-12-17 ·
★★★★★
Disappointed
to say I expected way more for the money spent... Ordered two cakes from different places on goldbelly. Both are not average bakers, I guess, close to fancy is the word. Both cakes were huge disappointment. Both were not fresh. One cake was especially old, dry on sides from freezer burn and sour inside, the protective packing was torn inside so it was exposed to air. Both cakes gave us bloat and painful stabbing gas. One of the cakes gave me diarrhea because of all the butter in it and not much of anything else, the recipe was not authentic in that one to say the least... Anyway, with this load of money they charged for the cakes and delivery, I should have driven anywhere up to 100 miles, and still spent less for gas, the cakes, and would have something way fresher and better.
Reply from Goldbelly2025-01-17
Thanks so much for your feedback. I'm sorry you did not enjoy your cakes! While we wish we could guarantee that every customer loves every item just as much as we do, everyone's palate does vary a little! We hope you can find another great dessert item with us in the future.
J
J Sheer · 1 review · Experienced 2024-12-20 ·
★★★★★
Goldbelly is the worst
Goldbelly is the worst. Received only half my order and wouldn't give me my money back. Just gave me store credit. Overpriced and the food you received is not the same as the the actual stores.
Reply from Goldbelly2025-03-13
Hi there, Thanks for your review. We're so sorry that this was not an ideal experience and it's something we never want our customers to have.
Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world.
We thank you for allowing us to make this right with you directly with a resolution that was deemed fair. Take care, and stay safe.
M
Marilyn Evans · 2 reviews · Experienced 2024-11-19 ·
★★★★★
Never Again
I have used Goldbelly in the past without issue, however after my last interaction I will never use them again. The mistakenly shipped one of my products (Junior’s cheesecake) 1 month early to be delivered while I was out of town. When I called customer service the next afternoon to rectify after receiving an email that my product had shipped the rep tried to blame me for not checking the order confirmation. Well I ordered it at 10:30pm and went to sleep, then to work the next morning. Then she tried to get me to ask a neighbor to get it for me and store it until I returned. They refused to give me a refund and after an hour on the phone they finally agreed to re-ship the item at no cost (they originally tried to charge me a fee when they are the ones who made the mistake). Long story short their customer service is trash. And, I found out from Junior’s that the cheesecake is not being shipped fresh but they have their own warehouse where they store items. God knows how long they have it prior to shipping. Cheesecake is only good for 2-3 months in the freezer before the texture changes. I guess I’ll find out on Christmas day. I could have ordered straight from Junior’s, had a fresher product and avoided the headache.
Reply from Goldbelly2025-01-17
Hi Marilyn, Thanks for your review. We're so sorry that this was not an ideal experience and it's something we never want our customers to have. We can only deliver with the information that we receive at check out and we're not always able to make last-minute changes.
It's very important to be sure that when you're placing an order, the shipping information, like delivery dates requested, are accurate.
Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world.
We thank you for allowing us to make this right with you directly with a resolution that you deemed fair. Take care, and stay safe.
Ordered a cake 12/18 and paid an extra $40 for shipping with a delivery date of 12/21. Item wasn't shipped until 12/20 and of course it is delayed. Contact GoldBelly support and was offered no help or recourse. Just generic canned responses and told to wait until 10pm for the UPS tracking to update. My daughters bday is today and we have no intention of waiting until 10 to see if she will have her special bday cake today so now I am headed out the door to scour the city for a replacement cake. Goldbelly really let us down and while I know carrier delays can happen if the cake was shipped even a day sooner we could have avoided this issue. Further more goldbelly really let us down when it came to thier lack of care or concern over this issue. No offer to help no offer to refund the shipping despite there being a clear delay with no delivery date, no nothing from goldbelly. Truly sad and disheartening.
Reply from Goldbelly2025-01-17
Hi Unique, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order, and in our communication to you. It's always our best intention to give the best customer experience as possible, and I'm sorry that we missed the mark here.
We thank you for your patience, and we're glad one of our agents was able to make this right for you.
L
Levashia Miller · 5 reviews · Experienced 2024-12-20 ·
★★★★★
Stay away...unprofessional with no communication
Ordered two deliveries from Georgetown Cupcake on 12/9/24 to ensure delivery by Christmas. Chose 12/18/24 as delivery date. Order was not delivered 12/18 so I sent a message requesting an update. Logged onto Goldbelly 12/20 to check for a response and they canceled my orders. No email, no courtesy call, nothing. Had to find other gifts that delivered by Christmas and ended up paying $50 for expedited shipment for delivery by 12/25. Find someplace reputable or go to actual business site. Middleman is not it!
Reply from Goldbelly2025-03-13
Hi there, Thanks so much for your feedback. Please reach out to us at [email protected] for additional support.
G
George美国 · 2 reviews · Experienced 2024-12-19 ·
★★★★★
Outstanding Experience
We ordered the seafood gumbo from Commanders Palace in New Orleans via Goldbelly. There was a problem with the order when we received it; however, upon contacting the restaurant, Steve W. went above and beyond by sending a replacement order of their 3 course dinner of Shrimp & Grits for 2 people that also included a whole pecan pie. This was much more than what we originally ordered, and it tasted great. Our hats off to Steve and Commanders Palace for their outstanding and legendary customer service.
Reply from Goldbelly2025-03-13
Hi George, Thanks so much for your feedback. Please reach out to us at [email protected] for additional support.
the website and ordering was fine, but the fulfillment was incorrect and spoiled my food.
I ordered frozen food to be delivered on a particular day and they delivered early, so that no one could receive and refrigerate the item.
when I tried to make a new delivery instruction, customer service told me they could do nothing and to sign up for UPS MyChoice which was impossible given the 3rd party nature of my order.
then it sat on a doorstep for 24 hours in 83 degree heat.
merry christmas.
Reply from Goldbelly2025-03-13
Thanks so much for your feedback. Please reach out to us at [email protected].
K
KMM · 9 reviews · Experienced 2024-12-18 ·
★★★★★
Competely wrong shipping dates and inaccurate customer service.
Sent me a notification that my order would ship immediately, but that wasn't the date I selected. Their customer service told me the issue was handled and that it would ship on the correct date. Instead, it didn't ship when they said it would originally, and it didn't ship when I requested it to, they just sent it on some completely random day in between that was still much too early. Never again.
Reply from Goldbelly2025-03-13
Hi there, Thanks so much for your feedback. Please reach out to us at [email protected].
K
KMarx · 1 review · Experienced 2024-12-17 ·
★★★★★
Terrible Customer Service…
I ordered rainbow cookies from Ferrara Bakery that arrived dry and crumbly making them inedible. When I contacted customer service they replied by sending me a $15 off coupon on another order! No new order of cookies and no refund was offered. I spent $60 for cookies we couldn't eat what a waste of my money. If you're in a business that ships food you need to stand by the quality not say too bad here's a coupon on your next order!
Reply from Goldbelly2025-03-13
Hi there, Thanks so much for your feedback. I'm sorry you did not enjoy your cookies! While we wish we could guarantee that every customer loves every item just as much as we do, everyone's palate does vary a little! We hope you can find another great dessert] item with us in the future.
C
Colleen · 1 review · Experienced 2024-12-15 ·
★★★★★
Awful- received as a gift
Awful- received as a gift. Did not know there was food inside. Cupcakes were stale and had no taste. Emailed customer serve. They offered me $15 off my next qualifying purchase which is less then what they offer in the multiple emails I know get from them. They did not care about the quality of their food. They got their money and that’s it. Would never purchase from them and I’m sad our friends gave them money.
Reply from Goldbelly2025-03-13
Hi Colleen,
Thanks so much for your feedback. I'm sorry you did not enjoy your gift! While we wish we could guarantee that every customer loves every item just as much as we do, everyone's palate does vary a little! We hope you can find another great item with us in the future.
