Goldbelly

Ad was deceptive

Ad was deceptive; order received was not wanted. Company refused to help in any way - no replacement, no refund. No help.

Nice service

I ordered the black cake for $100…

I ordered the black cake for $100 before, its delicious and advertised to feed 12-15. I assumed it would be the same size but I got a 8" cake. I looked on the website and it says 8" so its my mistake. Dont rely on previous history ordering the same cake. There is no way this cake can feed 12-15 people. Very disappointed to say the least.

Buyer Beware: Corropolese Bakery

I ordered 4 tomato pies from Corropolese Bakery. Two out of the four pizza sauce plastic containers arrived brittle and cracked...the sauce spilled out as we opened the Goldbelly package. We made the first pizza, but used our own sauce because the first container was empty! For the second pizza, I actually spit out a sharp plastic shard. (We're thankful I'm a careful chewer.) $80 for 4 pizzas! We called Goldbelly twice and they reluctantly refunded my card $20 and then $15. Next, we called the Corropolese bakery and reported the dangerous containers...The manager said he'd talk to shipping department. That's it. So, buyer beware: I'd advise not ordering pizza from Corropolese. This delivery was a "Valentine' Day surprise" for my 73 year old fiance, who grew up on Corropolese pizza. What a disappointing day it ended up being.

Good services provider

Terrible Service

Terrible. I ordered from them and they are WAY overpriced. But I figured I'd give them a try. They sent my order to the recipient then another totally mistaken order to the billing address. I found out immediately and told them to refund me the crazy price. Their customer service got me nowhere. They refused to refund what was a very very obvious mistake (the billing address is in the same area as the store that makes the produce so who on earth would pay 10 times the price of the item to deliver it a few blocks). Don't take the risk Updated: you should know that the action referred to in the reply below was to give new a credit so I can order more things from them. Not to refund me for the order I clearly didn't want. Do not order from them. I've never had that experience with any delivery company. They either pick up the product and take it back or give you a refund. I can see there store from my living room window! Why in earth would I have ordered to my billing address!? The result is I'll never use them again and I also won't shop at the bagel store. So rather than refund my $70 they've lost years of business for their client. Not smart

Bypass Hold Belly and go directly to the people who make the food. 

This company epitomizes the slogan, the customer is always wrong! No matter the circumstance, Gold Belly will find a way to make it the customer’s fault and deny any refund or return. 

They are charging $55 dollars more per…

They are charging $55 dollars more per king cake for shipping on king cakes. I understand a shipping fee but damn come on now! That's robbery!!

Frequent LATE Deliveries

On average about 60% of my orders arrive later than the date they are expected. However, the problem is that the orders are picked up from the restaurant (usually by UPS) on schedule. This results in the food being in transit longer than planned and usually the food arrives unthawed and must be consumed immediately ... or thrown out. Gold Belly is not managing its Quality Control of suppliers and shippers. For example, yesterday I received a pizza delivery. The pizza arrived 1-day late, it was at room temperature, the ice pack included was very small and also melted and at room temperature. The packaging says to cook the pizza within 24-hours of being thawed ... but I have no idea when it actually thawed out. So another $90 out the window. Gold Belly will not provide a refund, only a credit for future orders. Considering the $$$ of the food on Gold Belly it really is not worth it ... unless you like to roll the dice on whether or not you will actually receive your food on time ... and in a condition that it can be consumed. Oh, and BTW ... seems Gold Belly is very selective in only highlighting "positive" reviews on their web site ... so maybe I should give this a 5-star review instead of 1-star.

Could care less about me

one package lost. Other arrived warm and now inedible. Things happen but the customer support told me there was nothing they could do though they tried their best. They make enough money to refund or replace the order in entirety but obviously customer support is deplorable as is their shipping department. They cannot care less after getting the sale

Fictional Delivery Dates. No refunds

Don’t ever believe the delivery date. Having delivery on time for a scheduled event, for example, is a terrible idea. They are ALWAYS late. My last order hadn’t even shipped on the day it was supposed to be delivered. No email to tell me about the delay. Order arrived 2 days later. They offered me a coupon for a future order (which expires after a month) and when I complained again they turned it into a 15$ credit to a future purchase. Forget getting a partial refund on the exorbitant shipping, for example. The order was for bagels. From a bagel store. Goldbelly said the delay was due to an operational issue. At a bagel shop? Save your time, save the disappointment, and save your money. Edit: 2/6/25 lol. Their response ends with: “We're so glad we were able to make this issue right with you!” Nope. You didn’t. You made it worse. But keep digging that hole, Goldbelly. Taking off a star for this tone-deaf canned response

Rotten Experience

I was sent spoiled and falling apart bread through Goldbelly (Strawberry Hill). I contacted Goldbelly immediately, sent pictures and they kept responding a credit would be issued to my account. Supposedly a senior team member would get right on it in 1-2 days. Here it is 2 weeks later and no credit no refund. I made a formal complaint to the BBB. I was fine with a credit on my Goldbelly account just to get something edible for my hard earned dollars. Now I want a full refund. This negative experience outweighs the 20+ orders I have sent to family/friends over the past two years. They really are just money handlers. They don't stand behind these food products.

Should have been FREE shipping, but was charged

At the end of my order while selecting shipping options, I selected a date that said free shipping. However, when I got to the payment screen, it was charging me for shipping. I went ahead with the order as I didn't want to delay the shipment for my mother who was anxiously awaiting her Chicago style Italian beef from back home. However, I took screenshots so that I could reach out to the company the next day (It was approximately 2am at the time of ordering) and show them where it stated in multiple places that the shipping should have been free. Well, when I reached out to the company and explained, they basically blamed it on me. They kept me on hold for over 20 minutes trying to figure out why I was still charged for shipping. After not being able to figure it out, the rep comes back to the phone and states that the screenshots were taken about an hour before the order was placed and that the shipping cost probably changed within that hour. I explained that there was an hour difference because I kept playing with it trying to get the shipping to be free as clearly shown on the screenshots. They also made up some other cockamamy bs story as to what "may" have happened, but at the end of the day did not redund me for shipping. The rep that I was speaking with knew it was BS being handed down from his senior rep and showed empathy. However, they did nothing about refunding my shipping costs. This is absolute terrible business. I planned on sending my mother an order pretty regularly as she doesn't have access to certain foods where she lives. But after such poor customer service, I will never do business with them again. I don't do business with thieves. Edit: In response to the below response from Goldbelly, I was not offered a refund. They offered to change the shipping date til 2 weeks later so that it could be free. That is what I declined. Why would I decline a refund for shipping when that was my chief complaint??? In the end, shipping was delayed even further by 3 days supposedly due to weather. My mother finally received her package in which she was very delighted. However, I still will never order from Goldbelly again unless they give me a refund for shipping as the calendar on their website stated it would be free.

Rancid Inedile Food

Ordered Willie Maes out of New Orleans during the Christmas sale. First order of beans and rice came in with every bag exploded. I've ordered before, so not sure what happened because it was every bag. Goldbelly reshipped a new order once we provided proof. Yes, it was a mess, the food was all over the box, but that wasn't our issue. Day 1 we prepared the food. We know this restaurants food very well, as we have frequented their locations and ordered from online before. But what we received was the most vile inedible food. I don't know if they are having another company make it, or someone added something wrong, but it was completely inedible. It was rancid and clearly just bad food. I wrote goldbelly and at first, they said they would do nothing. But after it was escalated, they refunded about 25%. I offered to send it all back to them and i would even provide the packing, but they didn't want it. In the end it all went in the garbage. Won't ever order again as I don't trust the food.

DON'T JUST DON'T

DON'T JUST DON'T It's Thursday I placed an order on Saturday night that was scheduled for a Tuesday delivery- I would have paid extra for it sooner but it was not available. It's Thursday night no delivery no update no one cares. It was for my very very sick sister. They note "weather in CA". A nationwide service only elivers items from CA?!@#?

We have ordered from Goldbelly before…

We have ordered from Goldbelly before on various foodstuffs. Our advice—don’t do it. There is no customer service, no phone number, no one who returns phone calls with respect to status on an order. You probably get the idea. And to top it off, yesterday we tried to contact Goldbelly because of the perishable nature of our order; our call was automatically forwarded to some call center where we got no help and then found out that our credit card had been charged $47.00 for “customer service”. Outrageous to say the least. And H&H isn’t much better as they don’t respond either. We will never order from either again.

Goldbelly can't deliver on time. Or provide customer servce.

Goldbelly has a great selection of stores they work with and it seems like a great way to send a food gift. However, once you order, the disappointment begins. I was given an order date. A day before the gift was sent to arrive I got a notification of a "shipping problem". I was given another delivery date. That too was missed and this time, the excuse was "supplier error". (I've purchased from the supplier numerous times and was never unhappy.). Today, I got a notification from Goldbelly informing me that my order had arrived. The problem was, last week Goldbelly told me the latest this would arrive would be January 7th. It's January 9th. I will never use them again and if I have to ship something like this again, I will buy the cookies myself at the store and ship them myself. I'll save lots of money and aggrevation.

Customer Service representative was…

Customer Service representative was just rude. I mistakenly placed 2 orders and only needing 1. He explained in a stearn voice that I made the mistake and if I would have called as soon as it occurred he may have been able to cancel. I didn’t know till I saw two $100 charges on my account. He explained I recieved two notices! I did, that is true. I didn’t notice they had different order #’s. He could have been a bit nicer about the issue!!!!!!😡

Fake adverstising _ reSOLVEd

I purchased squid from Pike Place Fish Market. Nowhere in the description do they say that they are just sending me frozen squid from NJ. I complained, it's fake advertising, but they just offered me 15 dollars. I paid 75 dollars for shipping. Hi, after this post they reviewed my claim and refunded the money as I am grateful, but i hope as part of it they update the text to show who is supplying the product or only provide products from their business.

Customer service👎🏻

Customer service was horrible after 2 orders of Sparks steaks arrived with punctured wrapping and they were not cold. Packing had thawed because each delivery took 3 days with meat. Not good. They sent a replacement for the first one but I told them not to send any more to replace the 2nd one. I was done! I asked to be connected to a supervisor and they ghosted me. Will not use again.