Goldbelly

Hi Todd, Thank you for sharing your thoughts with us. We strive to keep rates as low as possible. Most of the costs go directly to UPS and FedEx, along with packaging to ensure your items arrive cold and fresh. We’re passionate about food and love helping you explore new flavors. We hope to serve you some delicious treats again soon!

Hi Chad, Thank you for your review. We’re so sorry for this issue. We see that you’ve also written to our support team, and a team member will be in contact with you shortly.

Hi Taisha, Thank you for your review! We always strive to make each and every experience with our food explorers top-notch. We’re happy your order got delivered to you to enjoy. We’re happy to sort out any additional issues you may have if you need. If so, you can reach out to us at [email protected].

Thanks for your recent order with Goldbelly! We appreciate your feedback! Our partnering food makers experience obstacles from time to time, and occasionally shops will face operational issues. We can't apologize enough for the complications that occurred with your order. Our team works closely with our food partner shops to address obstacles as quickly as possible and to communicate to our customers any delays. We care deeply about each order and love having the opportunity to ship treats straight to your door. Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world. We thank you for your patience, and we're glad one of our agents was able to make this right for you.

Hi Food Lover, We’re truly sorry to hear that the orders didn’t meet your expectations. We understand how important it is for your order to arrive in perfect condition, especially for special occasions. We want to ensure that all of our customers love the food that they receive, and we would never knowingly send a customer anything less than the best we can find. Nonetheless, we understand that it is disappointing not to enjoy your order as much as you anticipated, and for this, we do apologize. We really do appreciate your feedback and hope that you can try something else with us in the future.

Hi there, We're so sorry to hear that you didn't enjoy the items that you ordered. We want to ensure that all of our customers love the food that they receive, and would never knowingly send a customer anything less than the best we can find. Nonetheless, we understand that it is disappointing to not enjoy your order as much as you anticipated, and for this we do apologize. Our partner food makers pack each order with extra care to make sure they arrive in good condition, regardless of where the order has shipped from! Unfortunately, our service isn't exactly like going to the restaurant and receiving the item hot out of the pot or ordering a freshly made sandwich. That being said, we do try to curate all items that are shipped to show up as close as we can get! We really do appreciate your feedback and hope that you can try something else with us in the future.

Hi Mitchell, Thank you for your review. We’re so sorry for this issue. We see that you’ve also written to our support team, and a team member has sent an email to your inbox regarding the difficulty with the delivery. Thanks for bringing this to our attention!

Hi Nan, Thank you so much for your review. We're beyond thrilled that our service from Goldbelly is enjoyed so much! This is the experience we always want our customers to have, and we love getting to bring people and communities together through the love of food! Thanks again for placing your order with us, and we look forward to you having another great experience soon!

Hi Robert, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order. Our carrier partners deliver between 8:00 AM and 10:00 PM, and specific delivery times are determined by the driver’s route that day. For future events, we suggest scheduling delivery to arrive a day or two before it’s needed. Receiving the order in advance helps avoid timing issues and ensures everything is ready to go for your planned occasion. We thank you for your patience, and we're glad one of our agents was able to make this right for you.

Hi Susanna, Thank you for your review. We’re so sorry for this issue. We see that you’ve also written to our support team, and we have followed up in your email. Thanks for your patience with us.

Hi Larry, thanks for your review. We're so sorry that this was not an ideal experience, and it's something we never want our customers to have. While we can appreciate that this was sent as a gift, we can only deliver with the information that we receive at checkout, and we're not always able to make last-minute changes. It's very important to be sure that when you're placing an order, the shipping address is accurate. Unfortunately, we cannot change an address while the order is in transit; as this will delay the package and cause it to arrive in bad condition, which we made clear upon your request. Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world. We thank you for allowing us to attempt to make this right with you directly with a resolution that was deemed fair. Take care, and stay safe.

Hi Food Lover, I'm so sorry about the shipping delay with your order. Thank you for sharing some valuable feedback. We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. A lot of products are shelf-stable for up to 7 days. We certainly appreciate your patronage and your reaching out to our customer service team. Thanks for your patience with us. We're so glad we were able to make this issue right with you!

Hi JT, Thanks for taking the time to share your review. We're so thrilled that we were able to help even when the order delivery didn't go so well. We love getting to make fellow food lovers happy with one-of-a-kind experiences, and we look forward to your next order with us!

Hi there, I'm so sorry about the shipping delay with your order. Thank you for sharing some valued feedback. We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. A lot of products are shelf stable for up to 7 days. We certainly appreciate your patronage and your reaching out to our customer service team. If you need additional assistance, please reach us at [email protected].

HI Bill, Thanks for your valuable feedback. We appreciate your concerns about shipping prices. Unfortunately, even with our continued efforts to keep costs lower, shipping perishable food across the country is still very expensive. This is due to increased labor, custom boxes and temperature controlling products like ice packs and dry ice needed to transport items. As you know, it's not as simple as walking into a store and buying the item, so the increased costs are unavoidable. The good news is it's certainly cheaper than hopping on a plane to get there! We are taking in your feedback and finding more ways to make our items affordable as possible. We do recommend customers to check out our “free shipping” filter when looking for an item. We also keep our sales and promotions page up to date and available here. Follow us on social media and download the IOS app to stay updated!

Hi Elizabeth, Thank you for your feedback. We’d be happy to assist you with us. We were able to locate your order and a team member has requested a response regarding your resolution. We will resend the correspondence for your reference. Thanks for your patience with us. We're so glad we have the chance to make this issue right with you!

Hi Teri, Thank you for reaching out and sharing your experience—we understand how frustrating this must have been, especially after spending time building a large order. While the promotion is advertised as site-wide, participation can vary by shop, and not all vendors choose to take part in every promotion. Details regarding eligibility and exclusions are outlined in the terms and conditions, which are available in both the promotional email and on our website. In the future, if you have any questions about a sale, we are happy to help before the order is placed. We truly appreciate your continued loyalty over the past several years and regret any confusion this caused. We hope you’re able to find something you love with us in the future.

Hi Craig, Thank you for sharing your thoughts with us. We strive to keep shipping rates as low as possible. Most of the costs go directly to UPS and FedEx, along with packaging to ensure your items arrive cold and fresh. We’re passionate about food and love helping you explore new flavors. We hope to serve you some delicious treats again soon!

Hi Ericka, Thanks so much for your feedback. I'm sorry you did not enjoy your Bolillos. While we wish we could guarantee that every customer loves every item just as much as we do, everyone's palate does vary a little! We hope you can find another great item with us in the future.

Hi MK, Thank you for your review! We always strive to make each and every experience with our food explorer’s top notch. We’re happy your order got delivered to you to enjoy. We’re happy to sort out any additional issues you may have if you need. If so, you can reach out to us at [email protected].