Hi Nick,
Thanks for your recent order with Goldbelly - we appreciate you sending these items as a gift!
We know how important it is to receive your items as anticipated, and we truly apologize for any inconvenience caused! Please know that we always attempt to contact customers affected by an issue as soon as we are made aware of all available options, because the shops prepare the orders fresh, sometimes stock or operational issues aren't able to be identified until the day before or day of shipment. We thank you for allowing us to make this right with you directly with a resolution that you deemed fair. Take care, and stay safe.
Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order, and in our communication to you. It's always our best intention to give the best customer experience as possible, and I'm sorry that we missed the mark here.
We thank you for your patience, and we're glad one of our agents was able to make this right for you.
Hi Jeremy,
I'm so sorry about the shipping delay with your order. Thank you for sharing some valuable feedback. Sorry for the delay in getting back to you! We're a small team here at Goldbelly and we take pride in getting back to every single customer as quickly as possible. We do understand there was a delay in getting back to you due to an influx of high volume at the time of your reach out.
We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. A lot of products are shelf-stable for up to 7 days.
We certainly appreciate your patronage and your reaching out to our customer service team. Thanks for your patience with us. We're so glad we were able to make this issue right with you!
Hi Daniel, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order and in our communication with you. It's always our best intention to give the best customer experience possible, and I'm sorry that we missed the mark here.
We thank you for your patience, and we're glad one of our agents was able to make this right for you.
Hi Pat,
We know how important it is to receive your items as anticipated and we truly apologize for any inconvenience caused! Please know that we always attempt to contact customers being affected by an issue as soon as we are made aware of all available options; because the shops prepare the orders fresh, sometimes stock or operational issues aren't able to be identified until the day before or day of shipment.
We thank you for your patience, and we're glad one of our agents was able to make this right for you.
Hi Mike, Thanks for reaching out! We appreciate your feedback. We’d be happy to assist you. We were able to locate your order, and a team member will be in contact with you shortly via [email protected]. Thanks!
Hi Joe,
Thanks for reaching out and we appreciate your feedback! Russ & Daughters is one of our over 1000+ shops that do offer free shipping on specific items. However, not all items ship for free because costs vary by shop, product type, and delivery location. To find free-shipping items, use the “Free Shipping” filter or look for the blue free-shipping badge on product photos.
Some sellers charge shipping or offer paid upgrades depending on their schedule and your address. Orders to Hawaii, Alaska, and Canada always include a shipping fee.
Hope this helps you track down your next favorite treat! Let us know if you need anything else.
Hi Mark, Thanks for thinking of Goldbelly for your gifting needs! We appreciate your feedback. I apologize for any confusion; however, all promotions are subject to their own terms and conditions, which outline eligibility, duration, and any applicable exclusions. We encourage customers to review these details to ensure they’re getting the most accurate information for each offer.
If you have any questions about specific promotions, our team is always happy to assist.
Hi Debra, Thanks so much for your feedback. I'm sorry you did not enjoy your Rum Cake! While we wish we could guarantee that every customer loves every item just as much as we do, everyone's palate does vary a little! We hope you can find another great item with us in the future.
