Goldbelly

Thanks for your review. We're so sorry that this was not an ideal experience, and it's something we never want our customers to have. We appreciate that this was for the holiday, we definitely understand that it may be disappointing to not enjoy something as anticipated, and we certainly apologize for any expectations that were not met. While we wish we could guarantee that every customer loves every item just as much as we do, everyone's palate does vary a little! Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world. We thank you for allowing us to make this right with you directly with a resolution that was deemed fair. Take care, and Happy Holidays!

Hi Estelle, Thanks for this feedback! I’m so sorry for the disruption with your delivery. I see it was caused by a UPS cargo aircraft that crashed shortly after takeoff from Louisville where UPS’s Worldport hub is located, leading UPS to pause parts of their operations while first responders and investigators worked on site. Tragically, there were fatalities, and our thoughts are with the families and community affected. Some shipments across the network experienced delays as UPS staggered its operations back online. We thank you for allowing us to make this right with you directly with a resolution that you deemed fair. We look forward to your next order with us!

Hi Constance, I'm so sorry about the shipping delay with your order. Thank you for sharing some valued feedback. This is never the experience we want our customers to have, especially during those special holidays! We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. Many products are shelf-stable for up to 7 days. We certainly appreciate your patronage and your reaching out to our customer service team. Thanks for your patience with us. We're so glad we were able to make this issue right with you!

Hello, fellow food lover! We’re so happy you enjoyed your most recent food exploration with us. We can’t wait to see what you try with us next!

Hi Sean, Thank you for your review. We’re so sorry for this issue. We see that you’ve also written to our support team, and a senior team member will be in contact with you shortly.

Hi Jim, I'm so sorry about the shipping delay with your order. Thank you for sharing some valuable feedback. We also apologize for the delay in getting back to you! We're a small team here at Goldbelly, and we take pride in getting back to every single customer as quickly as possible. We do understand there was a delay in getting back to you due to an influx of high volume at the time of you correspondence. We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. Likewise, we aren't able to stop deliveries that are already in motion, which is why the food was still delivered after the delay. We apologize for the inconvenience of having to discard these items. We're so sorry for the issues that occurred with your order, and in our communication to you. It's always our best intention to give the best customer experience as possible, and I'm sorry that we missed the mark here. We thank you for your patience, and we're glad one of our agents was able to make this right for you with a credit to your account. We look forward to you enjoy something else with us on our site and thank you for your patronage.

Hi Yoko, Thank you for taking the time to share your experience with us. I’m very sorry for the confusion and frustration you encountered while trying to use the promotional offer. We understand how concerning it can be to see different information at different times. We are reviewing the promotion settings to ensure they display consistently and accurately. While we do provide full terms and conditions for every promotional code, it’s clear that these details were not visible in a way that was helpful to you, and we apologize for that. We do hope you are able to find something else with us to enjoy in the future.

Hi Kelli, Thanks so much for your feedback. We're sorry you feel that we missed the mark here. We're so sorry that this was not an ideal experience, and it's something we never want our customers to have. Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world. Likewise, we are not able to offer monetary refunds on purchases made with Gift cards, as they do not have a cash value. We thank you for allowing us to make this right with you directly with a resolution that was deemed fair. Take care, and stay safe.

Hi Pat, Thanks for your valuable feedback. We're sorry to hear you had difficulty with your order. We're glad to hear an agent was able to assist in making this right with you and offering the promotional code for a future visit. Each of our promotions does have terms and conditions, which can be reviewed at Goldbelly.com. We’re sorry to hear you had a difficult time getting in touch with us when you needed assistance. If you still need to get in contact with us, please send an email to [email protected]. We will be happy to assist!

Hi Brian, We're sorry to hear that you've been disappointed in your deliveries. We always recommend checking all of the details for products under "More Details" on the product page so you know what to expect! If you're unsure of something, you can always reach out to our team at [email protected]. We strive to keep shipping rates and product costs as low as possible. Most of the costs go directly to UPS and FedEx, along with packaging to ensure your items arrive cold and fresh. We’re passionate about food and love helping you explore new flavors. We hope to serve you some delicious treats again soon! We do hope you are able to find something else with us to enjoy in the future.

Hi Anny, Thanks for your review and I appreciate you providing your order information so we could look into the order more closely. We're so sorry that this was not an ideal experience and it's something we never want our customers to have. While we can appreciate this was a gift, we can only deliver with the information that we receive at check out and we're not always able to make last minute changes. It's very important to be sure that when you're placing an order, the shipping address is accurate. The delivery information can be found on the order confirmation that is sent to your inbox immediately after the order is placed. Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world. We were able to locate your order and a team member will be in contact with you shortly via [email protected]. In the future, if you need help with an order you can reach us by email, chat, text, or by phone. We'll talk soon!

Hi there, We’re truly sorry to hear that this order didn’t meet your expectations. We understand how important it is for your order to arrive in perfect condition, especially for special occasions. Since each shop handles its own packaging and we don’t have a central shipping facility, the approach can vary. We’re disappointed that the presentation didn’t hit the mark this time, but we genuinely hope you’ll give us another chance in the future. Unfortunately, we weren't able to locate your order to contact you. If you are willing to give us a chance to make this right, please send an email to [email protected].

Hello fellow food lover! We’re so happy you enjoyed your most recent food exploration with us. We can’t wait to see what you try with us next!

Hi Barb, Thank you for your feedback. We’d be happy to assist you. We were able to locate your order, and a team member will be in contact with you shortly via [email protected]

Thanks for this review. Goldbelly does not have a physical location.

Hi there, thank you for sharing your thoughts with us. We strive to keep shipping rates as low as possible. Most of the costs go directly to UPS and FedEx, along with packaging to ensure your items arrive cold and fresh. We’re passionate about food and love helping you explore new flavors. We hope to serve you some delicious food soon!

Hi Ron, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order, and in our communication to you. It's always our best intention to give the best customer experience as possible, and I'm sorry that we missed the mark here. We thank you for your patience, and we're glad one of our agents was able to make this right for you.

Hi Melodye! Thank you so much for your review. We're beyond thrilled that the order was enjoyed so much! Although there were challenges with the initial order, this is the experience we always want our customers to have. We love getting to bring people and communities together through the love of food! Thanks again for placing your order with us, and we look forward to you having another great experience soon!

Hi Dorie, Thank you for sharing your thoughts with us. We strive to keep prices and shipping rates as low as possible. Most of the costs goes directly to UPS and FedEx, along with packaging to ensure your items arrive cold and fresh. We’re passionate about food and love helping you explore new flavors and old favorites alike.