Goldbelly

Hi Food Lover, Thanks for letting us know about your order, we're so glad that it was able to be enjoyed and we look forward to your future food explorations with us!

Hi Kris, I'm so sorry about the shipping delay with your order. Thank you for sharing some valued feedback. We do say estimated delivery because Goldbelly has no control when unforeseen delays occur. We're so sorry for the issues that occurred with your order, and in our communication to you. It's always our best intention to give the best customer experience as possible, and I'm sorry that we missed the mark here. We thank you for your feedback, and I see that we offered a solution that was deemed reasonable and fair and it was declined. Take care, and stay safe.

Hi there, Thanks for your review. We're so sorry that this was not an ideal experience and it's something we never want our customers to have. While we can appreciate this was a gift order, we can only assist when we know you are having an issue, and at times, last minute changes aren't possible. We're a small team here at Goldbelly and we take pride in getting back to every single customer as quickly as possible. In the future, if you experience issues, you can reach us by email, chat, text, as well as by phone. Take care, and stay safe.

Hi there! We're sorry to hear that you were disappointed in your cake. We always recommend checking all of the details for products under "More Details" on the product page so you know what to expect! If you're unsure of something, you can always reach out to our team at [email protected]. We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. We do hope you are able to find something else with us to enjoy in the future.

Hi Anthony, I'm so sorry about the shipping delay with your order. Thank you for sharing some valuable feedback. We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. We certainly appreciate your patronage and your reaching out to our customer service team. Thanks for your patience with us. We're so glad we were able to make this issue right with you!

Thanks for your review. We're so sorry that this was not an ideal experience, and it's something we never want our customers to have. While we can appreciate that this was for a special occasion, we do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. However, as with any item sent via post, there are issues from time to time that we can't anticipate. If we could hand-deliver the orders to our customers, we absolutely would--but we do depend on both our partner shops and UPS/FedEx for their safe transit. In the case of time-sensitive events and holidays, we do also recommend scheduling an order to arrive 2+ days before you need it, and most items can be stored until you are ready to enjoy! We thank you for allowing us to make this right with you directly with a resolution that was deemed fair. Take care, and stay safe.

Hi Dana, We're sorry to hear that you were disappointed in the delivery of your cake. We always recommend to check all of the details for products under "More Details" on the product page so you know what to expect! If you're unsure of something, you can always reach out to our team at [email protected]. We do hope you are able to find something else with us to enjoy in the future.

Hi there, We're so sorry to hear that you didn't enjoy the items that you ordered. We want to ensure that all of our customers love the food that they receive, and we would never knowingly send a customer anything less than the best we can find. Nonetheless, we understand that it is disappointing to not enjoy your order as much as you anticipated, and for this, we do apologize. Unfortunately, our service isn't exactly like going to the restaurant and receiving the item hot out of the pot or ordering a freshly made sandwich. That being said, we do try to curate all items that are shipped to show up as close as we can get! We really do appreciate your feedback and hope that you can try something else with us in the future.

Hi Ren, Thanks for your review for this order from 2020. We're so sorry that this was not an ideal experience and it's something we never want our customers to have. We're so glad to be able to send this amazing treat all the way from the Bronx to you. We wish we could hand deliver them to you so that they would arrive just as perfect as if you were to walk out of the shop in person, that said we apologize that there was an issue with the presentation of the order upon receiving it. Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world. We thank you for allowing us to make this right with you directly with a resolution that was deemed fair. Take care, and stay safe.

Hi Kristin, Thanks for taking the time to share your review. We're so thrilled that the order went so well. We love getting to make fellow food lovers happy with one-of-a-kind experiences, and we look forward to your next order with us!

Hi Donna, Thank you for your review. We always strive to make each and every experience with our food explorers top-notch. We’re sorry to hear about any delivery difficulty. We’re happy to sort out any additional issues you may have if you need. If so, you can reach out to us at [email protected].

Hi there, Food Explorer! I'm so sorry about the shipping delay with your order. Thank you for sharing some valued feedback. We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. A lot of products are shelf-stable for up to 7 days. Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world. We thank you for allowing us to make this right with you directly with a resolution that was deemed fair. Take care, and stay safe.

Hi Diane, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order and in our communication with you. It's always our best intention to give the best customer experience possible, and I'm sorry that we missed the mark here. We thank you for your patience, and we're glad one of our agents was able to make this right for you.

Hi Wendy, I'm so sorry about the shipping delay with your order. Thank you for sharing some valuable feedback. We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. A lot of products are shelf-stable for up to 7 days. Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world. We thank you for allowing us to make this right with you directly with a resolution that was deemed fair. Take care, and stay safe.

Hi there, Goldbelly is the first national food e-commerce marketplace for over 900+ of the best restaurants, bakeries, and local food artisans across the US. We partner with these food makers to assist them with nationwide shipping and powering their websites, making it possible for our customers to enjoy the most iconic regional foods and unique food experiences from across the country, right at home!​

Hi Patricia, Thanks for your review. We're so sorry that this was not an ideal experience, and it's something we never want our customers to have. While we can appreciate this was a gift order, we can only deliver with the information that we receive at checkout out and we're not always able to make last-minute changes. It's very important to be sure that when you're placing an order, the shipping address is accurate. Anytime we change an address while it's still in transit will delay the package, which we made clear upon your request. Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world. We thank you for allowing us to make this right with you directly with a resolution that was deemed fair. Take care!

Hello, fellow food lover! We’re so happy you enjoyed your most recent food exploration with us. We can’t wait to see what you try with us next!

Hi there, Goldbelly is the first national food e-commerce marketplace for over 900+ of the best restaurants, bakeries, and local food artisans across the US. We partner with these food makers to assist them with nationwide shipping and powering their websites, making it possible for our customers to enjoy the most iconic regional foods and unique food experiences from across the country, right at home!​ Once your order is placed, our partner shops prepare and pack the order at their facility and send it right from their doorstep to yours.​ We love food and are so thankful for the opportunity to help people explore the tastes they've always heard about, or have always wanted to try. See you soon!

Hi Brian, Thanks so much for your feedback. We're sorry that we missed the mark here. It looks like one of our team members was able to make this right for you with a resolution that was deemed fair. We look forward to you enjoying something else with us on our site, and thank you for your patronage.