Goldbelly（www.goldbelly.com）在 OK.one 的综合评分为 1.5 分（满分 5 分），基于本站收录的 200 条用户评价，属于餐厅和酒吧分类，口碑较差。79% 的评价为 1 星，差评比例偏高；商家回复了 87% 的差评；近 12 个月新增 127 条。数据最后更新于 2026-08-11。
广告具有欺骗性；收到的订单不受欢迎。公司拒绝以任何方式提供帮助——不更换、不退款。 没有帮助。
Hi Hillel, We're sorry to hear that you were disappointed in your order. We always recommend to check all of the details for products under "More Details" on the product page so you know what to expect! If you're unsure of something, you can always reach out to our team at [email protected]. We do hope you are able to find something else with us to enjoy in the future.
Thanks for sharing your experience, we love when great minds think alike! Happy shopping! :)
我之前点了100美元的黑蛋糕，很好吃，广告上说可以喂12-15个人。我以为它的大小是相同的，但我得到了一个 8 英寸的蛋糕。我查看了网站，上面写着 8 英寸，所以这是我的错误。不要依赖以前订购相同蛋糕的历史。 这个蛋糕不可能够12-15人吃。 至少可以说非常失望。
Hi Gary, We're sorry to hear that you were disappointed in your cake. We always recommend to check all of the details for products under "More Details" on the product page so you know what to expect! If you're unsure of something, you can always reach out to our team at [email protected]. We do hope you are able to find something else with us to enjoy in the future.
我从 Corropolese Bakery 点了 4 个番茄馅饼。四个披萨酱塑料容器中的两个到达时易碎并破裂……当我们打开 Goldbelly 包装时，酱汁溢出了。 我们做了第一个披萨，但使用了我们自己的酱汁，因为第一个容器是空的！对于第二个披萨，我实际上吐出了一块锋利的塑料碎片。 （我们很庆幸我是一个仔细咀嚼的人。） 4 个披萨 80 美元！我们给 Goldbelly 打了两次电话，他们不情愿地退还我的卡 20 美元，然后是 15 美元。接下来，我们给 Corropolese 面包店打电话，报告了危险的集装箱……经理说他会和运输部门谈谈。就是这样。所以，买家要小心：我建议不要从 Corropolese 订购披萨。对于我 73 岁的未婚夫来说，这次送货是一个“情人节惊喜”，他是吃 Corropolese 披萨长大的。这真是令人失望的一天。
Hi Patti, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order, and in our communication to you. It's always our best intention to give the best customer experience as possible, and I'm sorry that we missed the mark here. We thank you for your patience, and we're glad one of our agents was able to make this right for you.
Hi Bhwana, Thank you for your review! We always strive to make each and every experience with our food explorer’s top notch. We’re happy your order got delivered to you to enjoy. We’re happy to sort out any additional issues you may have if you need. If so, you can reach out to us at [email protected].
糟糕的。我从他们那里订购的，他们的价格太高了。但我想我应该尝试一下。他们将我的订单发送给收件人，然后将另一个完全错误的订单发送到帐单地址。我立即发现并告诉他们退还我疯狂的价格。他们的客户服务让我无处可去。他们拒绝退款，这是一个非常非常明显的错误（帐单地址与生产产品的商店位于同一区域，所以到底谁愿意支付产品价格的 10 倍才能将其运送到几个街区）。不要冒险 更新：您应该知道下面的回复中提到的操作是给予新的信用，这样我就可以从他们那里订购更多的东西。不为我显然不想要的订单退款。不要向他们订购。我从来没有在任何一家快递公司有过这样的经历。他们要么拿起产品并将其退回，要么给您退款。我从客厅的窗户就可以看到那家商店！我到底为什么要向我的账单地址订购！？结果是我永远不会再使用它们，我也不会在百吉饼店购物。因此，他们不但没有退还我的 70 美元，反而让客户失去了多年的业务。不聪明
Hi Rose, Thanks for your review. We're so sorry that this was not an ideal experience and it's something we never want our customers to have. While we can appreciate this was intended to be sent as a gift, we can only deliver with the information that we receive at check out and we're not always able to make last minute changes. It's very important to be sure that when you're placing an order, the shipping address is accurate. Anytime we change an address while it's still in transit will delay the package, which we made clear upon your request. Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world. We thank you for allowing us to make this right with you directly by offering a resolution that was deemed fair. Take care, and stay safe.
这家公司体现了这样的口号：顾客永远是错的！无论何种情况，Gold Belly 都会想方设法将其归咎于顾客，并拒绝任何退款或退货。 
Hi Pog, Thanks for your review. We're so sorry that this was not an ideal experience, and it's something we never want our customers to have. Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world. We thank you for allowing us to make this right with you directly with a resolution that was deemed fair. Take care, and stay safe.
他们对每个国王蛋糕的运输收取 55 美元的费用。 我知道运费，但该死的现在就来吧！这就是抢劫！！
Hi Erin, Thank you for sharing your thoughts with us. We strive to keep shipping rates as low as possible. Most of the costs goes directly to UPS and FedEx, along with packaging to ensure your items arrive cold and fresh. We’re passionate about food and love helping you explore new flavors. We hope to serve you some delicious treats again soon!
平均而言，我的订单中有大约 60% 的到达时间晚于预期日期。 然而，问题是订单是按时从餐厅取走的（通常是通过 UPS）。 这导致食品的运输时间比计划的时间长，并且通常食品到达时未解冻，必须立即食用……或扔掉。 Gold Belly 不管理供应商和托运人的质量控制。例如，昨天我收到了一份披萨外卖。 披萨迟到了 1 天，是室温的，附带的冰袋很小，而且在室温下也融化了。 包装上写着要在解冻后 24 小时内烹饪披萨……但我不知道它什么时候真正解冻的。 所以又花了 90 美元。 Gold Belly 不会提供退款，只会为未来的订单提供积分。 考虑到金肚皮上食物的价格，这真的不值得……除非你想赌一下是否真的能按时收到食物……并且在可以食用的情况下。哦，顺便说一句……似乎 Gold Belly 非常有选择性地只强调其网站上的“正面”评论……所以也许我应该给它 5 星评论而不是 1 星。
Hi there, I'm so sorry about the shipping delay with your order. Thank you for sharing some valued feedback. We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. A lot of products are shelf-stable for up to 7 days. We certainly appreciate your patronage and your reaching out to our customer service team. We're sorry this order missed the mark. If you need additional assistance, please send an email to [email protected].
一个包裹丢失。其他的到了还是热的，现在不能吃了。事情发生了，但客户支持告诉我，尽管他们尽力了，但他们无能为力。 他们赚了足够的钱来退款或全部更换订单，但显然客户支持和他们的运输部门一样令人遗憾。 出售后他们就不在乎了
Hi Andrew, Thanks so much for your feedback! It looks like you reached out to our support team and a team member offered to set up a replacement or credit your Goldbelly account. Thanks for working with us while we resolved this issue. Please follow up at [email protected] to let us know your preference. We certainly appreciate your patronage and your reaching out to our customer service team. Thanks for your patience with us. We're so glad we can make this issue right with you!
永远不要相信交货日期。例如，按时交付预定的活动就是一个糟糕的主意。他们总是迟到。我的最后一个订单甚至没有在应该交货的那天发货。没有电子邮件告诉我有关延迟的信息。订单 2 天后到达。他们给了我一张未来订单的优惠券（一个月后过期），当我再次投诉时，他们将其变成了未来购买的 15 美元积分。例如，不要忘记因高昂的运费而获得部分退款。订单是百吉饼。来自百吉饼店。戈德贝利表示，延迟是由于运营问题造成的。在百吉饼店？节省您的时间，避免失望，并节省您的金钱。 编辑：25年2月6日 哈哈。他们的回复最后是：“我们很高兴能够与您一起解决这个问题！”没有。你没有。你让事情变得更糟。但继续挖那个洞吧，戈德贝利。为这个五音不全的罐头回复摘掉一颗星
Hi Robert, I'm so sorry about the shipping delay with your order. Thank you for sharing some valued feedback. Sorry for the delay in getting back to you! We're a small team here at Goldbelly and we take pride in getting back to every single customer as quickly as possible. We do understand there was a delay in getting back to you due to an influx of high volume at the time of your reach out. We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather/operational delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. A lot of products are shelf-stable for up to 7 days. We certainly appreciate your patronage and your reaching out to our customer service team. Thanks for your patience with us. We're so glad we were able to make this issue right with you!
我被送到了金腹（草莓山），那里已经变质了，而且已经散架了。我立即联系了 Goldbelly，发送了照片，他们不断回复，将向我的帐户发放积分。 据说高级团队成员会在 1-2 天内完成。 这是两周后的情况，没有信用不退款。 我向 BBB 提出了正式投诉。 我很乐意在我的 Goldbelly 账户上存入信用，只是为了用我辛苦赚来的钱买一些可以吃的东西。 现在我想要全额退款。 这种负面经历超过了我过去两年向家人/朋友发送的 20 多个订单。 他们实际上只是金钱操纵者。 他们并不支持这些食品。
Hi Suzan,Thank you for your review! We always strive to make each and every experience with our food explorer’s top notch. We’re happy your order got delivered to you to enjoy. We’re happy to sort out any additional issues you may have if you need. If so, you can reach out to us at [email protected].
在订单结束时选择送货选项时，我选择了一个免费送货的日期。然而，当我到达付款屏幕时，它正在向我收取运费。 我继续下了订单，因为我不想耽误我母亲的发货，她正焦急地等待着从家里回来的芝加哥风格的意大利牛肉。不过，我拍了屏幕截图，以便第二天（订购时大约凌晨 2 点）联系该公司，并向他们展示在多个地方注明免费送货的地方。 好吧，当我联系公司并解释时，他们基本上把责任归咎于我。他们让我等了 20 多分钟，试图弄清楚为什么我仍然被收取运费。在无法弄清楚之后，销售代表回到电话并表示屏幕截图是在下订单前大约一个小时拍摄的，并且运费可能会在该小时内发生变化。我解释说，有一个小时的差异，因为我一直在尝试让运费免费，如屏幕截图所示。 他们还编造了一些关于“可能”发生的事情的其他可笑的废话，但最终并没有退还我的运费。与我交谈的代表知道他的高级代表在胡言乱语，并表现出了同理心。然而，他们没有采取任何措施退还我的运费。 这绝对是一件可怕的事情。我计划定期向我母亲发送订单，因为她在她居住的地方无法获得某些食物。但在经历了如此糟糕的客户服务后，我再也不会与他们做生意了。我不和小偷做生意。 编辑：针对 Goldbelly 的以下回复，我没有获得退款。他们提出将发货日期更改为两周后，这样就可以免费了。这就是我拒绝的。当这是我的主要抱怨时，为什么我要拒绝运费退款？？？ 最终，由于天气原因，运输进一步延迟了三天。我妈妈终于收到了她的包裹，她非常高兴。然而，我仍然不会再从 Goldbelly 订购，除非他们给我退款，因为他们网站上的日历表明这是免费的。
Hi Andwanita, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order and in our communication with you. It's always our best intention to give the best customer experience possible, and I'm sorry that we missed the mark here. We thank you for your patience, and we're glad one of our agents was able to offer this refund for you. I see that you declined the refund. If you need additional assistance, please reach out to [email protected].
在圣诞促销期间命令威利·梅斯离开新奥尔良。第一份豆子和大米进来时，每个袋子都爆炸了。我以前订购过，所以不确定发生了什么，因为每个袋子都是这样。我们提供证据后，Goldbelly 重新发货了一份新订单。是的，很乱，食物散落在盒子里，但这不是我们的问题。第一天我们准备食物。我们非常了解这家餐厅的食物，因为我们以前经常光顾他们的店并从网上订购过。但我们收到的却是最难吃的、最难吃的食物。我不知道他们是否让另一家公司制作了它，或者有人添加了错误的东西，但它完全不能食用。它很腐臭，显然只是糟糕的食物。我写了《金腹》，一开始，他们说他们什么也不做。但升级后，他们退款了大约25%。我提出将所有东西寄回给他们，我什至会提供包装，但他们不想要。最后一切都被扔进了垃圾堆。不会再点菜了，因为我不相信这里的食物。
Thanks so much for your feedback. I'm sorry you did not enjoy your food order! While we wish we could guarantee that every customer loves every item just as much as we do, everyone's palate does vary a little! We hope you can find another great food item with us in the future.
不要只是不要 今天是星期四，我在星期六晚上下了订单，原定于星期二交货 - 我本来可以早点支付额外费用，但没有可用。今天是星期四晚上，没有送货，没有更新，没有人关心。这是给我病得很重的妹妹的。 他们注意到“加利福尼亚州的天气”。全国范围内的服务仅从 CA 发送物品？！@#？
We’re sorry to hear you had a difficult time getting in touch with us when you needed assistance. If you're still need to get in contact with us, please send an email to [email protected].
我们之前从 Goldbelly 订购过各种食品。我们的建议是——不要这样做。没有客户服务，没有电话号码，也没有人回电询问订单状态。你可能明白了。最重要的是，昨天我们试图联系 Goldbelly，因为我们的订单易腐烂。我们的电话被自动转接到某个呼叫中心，但我们没有得到任何帮助，然后发现我们的信用卡已被收取 47 美元的“客户服务”费用。至少可以说是令人愤慨。 H&H 也好不了多少，因为他们也没有回应。我们永远不会再从任何一家订购。
Thank you for your feedback, we’d be happy to assist you with this. A team member will be in contact with you shortly via [email protected]
Goldbelly 有很多合作的商店可供选择，这似乎是送食物礼物的好方法。然而，一旦你订购了，失望就开始了。我收到了订单日期。在礼物送达的前一天，我收到了“运输问题”的通知。 我又得到了另一个交货日期。 这一次也被错过了，这次的借口是“供应商错误”。 （我已经多次从供应商那里购买过，从来没有不满意过。）。 今天，我收到了 Goldbelly 的通知，通知我我的订单已到达。问题是，上周 Goldbelly 告诉我，最晚到货时间是 1 月 7 日。 现在是 1 月 9 日。 我永远不会再使用它们，如果我必须再次运送类似的东西，我会自己在商店购买饼干并自己运送。 我会节省很多钱和烦恼。
Hi Bill, I'm so sorry about the shipping delay with your order. Thank you for sharing some valued feedback. Sorry for the delay in getting back to you! We're a small team here at Goldbelly and we take pride in getting back to every single customer as quickly as possible. We do understand there was a delay in getting back to you due to an influx of high volume at the time of your reach out. We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather/supplier delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. A lot of products are shelf-stable for up to 7 days. We certainly appreciate your patronage and your reaching out to our customer service team. Thanks for your patience with us. We're so glad we were able to make this issue right with you!
客户服务代表很粗鲁。我错误地下了 2 个订单，但只需要 1 个。他用严厉的声音解释说，我犯了错误，如果我一发生就打电话，他也许可以取消。直到我看到我的账户上有两笔 100 美元的费用，我才知道。他解释说我收到了两个通知！我做到了，确实如此。我没有注意到他们有不同的订单号。他本可以在这个问题上表现得更好一点！！！！！！😡
Hi Ann, Thanks so much for your feedback. Please reach out to us at [email protected] for additional support.
我从派克鱼市场买了鱿鱼。他们在描述中没有任何地方说他们只是从新泽西州寄给我冷冻鱿鱼。我抱怨说，这是假广告，但他们只给了我15美元。我付了 75 美元的运费。 您好，在这篇文章之后，他们审查了我的索赔并退还了钱，我很感激，但我希望作为其中的一部分，他们更新文本以显示谁在提供产品或仅提供其业务的产品。
Thank you for your feedback, we’d be happy to assist you with us. We were able to locate your order and a team member will be in contact with you shortly via [email protected]
两份斯帕克斯牛排的包装被刺破，而且不冷，客户服务很糟糕。包装已经解冻，因为每次运送肉类需要 3 天的时间。不好。他们发送了第一个替换件，但我告诉他们不要再发送任何替换第二个。我完成了！我要求联系一位主管，但他们却给我留下了阴影。不会再使用。
Hi Mary, Thank you for your feedback, we’d be happy to assist you with us. We were able to locate your order and a team member will be in contact with you shortly via [email protected]
共 200 条符合条件的评价