Goldbelly

Hi there, I'm so sorry about the shipping delay with your order. Thank you for sharing some valuable feedback. We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. A lot of products are shelf-stable for up to 7 days. We certainly appreciate your patronage and your reaching out to our customer service team. Thanks for your patience with us. We're so glad we were able to make this issue right with you!

Hi William & Marie, Thanks for your review. We're so sorry that this was not an ideal experience, and it's something we never want our customers to have. While we can appreciate this was for a birthday gift, we can only deliver with the information that we receive at checkout. It's very important to be sure that when you're placing an order, the information is accurate. Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world. We thank you for allowing us to make this right with you directly with a resolution that was deemed fair. Take care, and stay safe.

Hi Michael, Thanks so much for your feedback. I'm sorry you did not enjoy your order! While we wish we could guarantee that every customer loves every item just as much as we do, everyone's palate does vary a little! We hope you can find another great item with us in the future.

Thanks for your review. We're so sorry that this was not an ideal experience and it's something we never want our customers to have. Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world. We thank you for allowing us to make this right with you directly with a resolution that was deemed fair. Take care, and stay safe.

Hi April, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order. It's always our best intention to give the best customer experience possible, and I'm sorry that we missed the mark here. We thank you for your patience, and we look forward to you enjoying something else with us on our site. Thank you for your patronage.

Thank you for your feedback. We’d be happy to assist you. We were able to locate your order, and a team member will be in contact with you shortly via [email protected]

Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order, and in our communication to you. It's always our best intention to give the best customer experience as possible, and I'm sorry that we missed the mark here. We thank you for your patience, and we really do appreciate your feedback and hope that you can try something else with us in the future.

Hi Sharon, thanks so much for your feedback! We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. It looks like you reached out to our support team, and a team member was able to set up a replacement. Thanks for working with us while we resolved this issue. We hope this is enjoyed the second time around!

Hi Food Explorer! Thanks for your review. We're so sorry that this was not an ideal experience, and it's something we never want our customers to have. While we can appreciate this was a special treat, we can only deliver with the information that we receive at checkout, and we're not always able to make last-minute changes. It's very important to be sure that when you're placing an order, the shipping address is accurate. Like any other company, we have to take steps to provide a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world. We thank you for allowing us to attempt to make this right with you directly with a resolution that was deemed fair. Take care, and stay safe.

Hi Owen, Thanks so much for your feedback. I'm sorry you did not enjoy your order! While we wish we could guarantee that every customer loves every item just as much as we do, everyone's palate does vary a little! We hope you can find another great item with us in the future.

Hi Winston, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order. It's always our intention to give the best customer experience possible, and I'm sorry that we missed the mark here. We thank you for your patience, and we're glad one of our agents was able to make this right for you.

Hi Lisa, I'm so sorry about the shipping delay with your order. Thank you for sharing some valued feedback. We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. A lot of products are shelf-stable for up to 7 days. In the case of time-sensitive events and holidays, we do also recommend scheduling an order to arrive 2+ days before you need it, and most items can be stored until you are ready to enjoy! If you still need to assistance, please send an email to [email protected]. We are happy to help!

Hi James, We're sorry to hear that you were disappointed in your cake. We always recommend checking all of the details for products under "More Details" on the product page so you know what to expect! If you're unsure of something, you can always reach out to our team at [email protected]. We do hope you are able to find something else with us to enjoy in the future.

Hi Esther, Thank you for your feedback, we’d be happy to assist you with us. We were able to locate your order and a team member will be in contact with you shortly via [email protected]

Hi Alina, We’re truly sorry to hear that the orders didn’t meet your expectations. We understand how important it is for your order to arrive in perfect condition, especially for special occasions. Since each shop handles its own packaging and we don’t have a central shipping facility, the approach can vary. We’re disappointed that the presentation didn’t hit the mark this time, but we genuinely hope you’ll give us another chance in the future.

Hi there, We're sorry to hear that you were disappointed in your Italian Beef order. We always recommend checking all of the details for products under "More Details" on the product page so you know what to expect! If you're unsure of something, you can always reach out to our team at [email protected]. We do hope you are able to find something else with us to enjoy in the future.

Hi Pat, We’re sorry to hear you had a difficult time getting in touch with us when you needed assistance. I see that your issue was resolved in less than 24 hours. Thanks for your patience with us. We're so glad we were able to make this issue right with you!

Hi Fred, Thanks for your feedback! We apologize for the error in our mailers- we're only human, and these mistakes can happen. We are happy to honor the discount for you. However, it does need to be retroactively applied to a qualifying order. The refund can take up to 10 days to show in your credit account, depending on your banking institution. Please follow up at [email protected] if you need additional assistance or need help placing the order. Take care!

Hi Stephen, Thanks for your review. We're so sorry that this was not an ideal experience and it's something we never want our customers to have. While we can appreciate this was a gift, we can only deliver with the information that we receive at check out and we're not always able to make last minute changes. Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world. We thank you for allowing us to attempt to make this right with you directly with a resolution that was deemed fair. Take care, and stay safe.

Hi Betsy, Thank you for being a loyal customer! We’re thrilled to hear you’ve enjoyed our service and appreciate your kind words. Your support means everything to us, and we’re always here to ensure you have the best experience. Looking forward to your next order!